Connecting Australian Businesses and Consumers Through Global eCommerce Supply Chains
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Transcript of Connecting Australian Businesses and Consumers Through Global eCommerce Supply Chains
Connecting Australian businesses and consumers through global ecommerce supply chains
Charles Thompson GM International & Partner Sales,
Australia Post and StarTrack
Page 2 | A business of Australia Post
Australian eCommerce and China’s growing role
• FY 14 saw international transactions only grow by 1% compared to domestic growth of 6%
International inbound has been stable at around 30% of total eCommerce but China’s role is growing rapidly
• China is only 18% but grew by 47% for FY 14
• The big exporters are in decline. UK at 1% and US at 6%
China
USA UK
Page 3 | A business of Australia Post
StarTrack’s unrivalled suite of “B” and “C” solutions Connecting Australians with China and the world
Same day
Next day
Next Flight (Air) Courier (Road)
Premium (Air) Express (Road) Courier Distribution
Express Post
Day 1+ Parcel Post (eParcel) Express
Returns Consumer returns (via Post) Business returns (Via StarTrack)
Warehousing/ 3PL
Logistics/3PL Special Services
International Outbound
Premium International (Post services) Express Courier/Pack and Track/Air Mail/Registered Post/Sea mail/ Direct Access
International Inbound
Freight Forwarding (StarTrack International) 3PL Asia (StarTrack International/ Sai Cheng) International Inbound B2C
Distribution solutions Supply chain solutions
Page 4 | A business of Australia Post
Suite of international solutions Driving leaner and more efficient supply chains If you are working in, or sourcing from Asia, we can offer you support to build a successful operation in the region. Through our own operation in Hong Kong and the joint venture in China through Australia Post we can provide you with warehousing, pick, pack and delivery solutions.
Our integrated partnership is your connection between
Australia, Asia and the world.
StarTrack International is able to provide supply chain management, logistics services and integrated fulfilment solutions for customers across the globe.
Our logistics hubs connect companies with supply chain services, right from point of manufacture through to final delivery to business or end consumer. This results in faster speed-to-market, reduced inventory costs, streamlined fulfilment solutions and supply chain reliability which can create a competitive advantage for your business.
China direct: May assist to bypass destination warehousing,
reduce inventory and labour costs, reduce lead times and optimise
speed-to-market and cash flow
Customised solutions: Deliver the right product to the right
customer at the right time
Visibility: Help improve your customers’ online experience with
end-to-end track and trace capabilities, including scan pack,
real time reporting and system integration
Flexibility: Value-added services such as assembly, kitting/de-kitting,
labelling, packaging, quality assurance, sampling, sorting, price
ticketing, scan packing and reverse logistics can be developed to
meet your business needs, as well as adapting to volume fluctuations
Integration: Seamless end-to-end solutions from Chinese
manufacturer to your customer’s door.
Page 5 | A business of Australia Post
Flexible returns solutions
All Major Inbound Lanes
Call Centre Support
Sea and air options
Tracking Includes Tracking
Value proposition and target Customers • High volume offshore B2C shippers Major global E-tailers E-commerce platforms Consolidators and express players
• Onshore e-tailers and distributors need solutions from source of manufacture
Value proposition and target Customers • B2B customers who import goods • Larger consignments • Want single supplier end to end
Value proposition and target Customers • Manufacture or source goods in Asia • Require efficient value add service at origin
(pick & pack, labelling, sort, etc) • Seeking to lower inventory, domestic
warehouse and supply chain costs
• More than 50% of a customer’s supply chain cost is before the final mile • Our end-to-end solutions give “B” and “C” customers more supply chain control
DC to Door Service
Global coverage
Pallets to containers Pick and Pack
B2B and B2C solutions
Integrated fulfilment
Inbound B2C Solutions Freight Forwarding 3PL Asia
AU and NZ coverage
Single ST Invoice
Range of China locations
Quality Assurance
PRM & Eparcel solutions
Signature on Delivery
Door to door service
Labelling, QA, other Value
add services
StarTrack’s international customer solutions Leveraging our unrivalled distribution capabilities
Page 6 | A business of Australia Post
StarTrack’s international customer solutions International exporting
Global Coverage
2 to 4 business days
Prepaid and free contract packaging
Dedicated Call Centre
3 to 10 Business Days
Includes Tracking
Includes Tracking
Target Customers
• Online sellers – SMB and Large B2C • Enterprise and government –
Financial institutions • For more urgent requirements at a
lower rate than integrators • Customers requiring home delivery
without surcharges
Target Customers
• Online sellers – SMB and Large B2C selling lower value items - PTI
• Corporate businesses and governments requiring a signature service can choose registered
• Customers requiring home delivery without surcharges
Target Customers
• SMB wanting the lowest cost solution • SMBs wanting to use a large letter
service for smaller items • Large businesses with letter and parcel
distribution needs
Signature on Delivery
Multichannel
Available to 26 destinations
Multichannel Up to 2kg
Signature on Delivery
Global Coverage
$100 transit cover included
3 to 10 Business Days Multichannel
Global Coverage
Available for letters and parcels
Transit cover up to $5,000 available
Transit cover up to $5,000 available
Prepaid Satchels for UK, US and NZ
Money Back Guarantee*
Page 7 | A business of Australia Post
StarTrack’s international association with China Post Sai Cheng joint venture – Coverage across China
Hong Kong
Xiamen (BLP)
Ningbo (BLP)
Shanghai (BLP & Non-BLP)
Qingdao
Tianjin (BLP)
Dalian
Nanning Shenzhen (BLP)
Guangzhou
Nanjing
Beijing
Warehouse & F/F Operations
Domestic Air Operations
Identified Future Expansion
StarTrack International partners with Sai Cheng to
manage customer supply chains from point of
manufacture to point of consumption
• Sai Cheng is a JV of Australia Post and China Post and
was established over 10 years ago
• Sai Cheng is focussed on supporting supply chain solutions
from China to Australia and to the World
• Sai Cheng provides excellence for supply chain solutions
involving international forwarding and value added services
in China.
Page 8 | A business of Australia Post
Facility: Shenzhen bonded warehouse
Located in in Qianhaiwan Free Trade Port Area
• Immediate rebate of VAT for exporters
• Mix goods from different factories for export
• Ship direct to retail in destination country
• Full range of ocean and air services
• Customs on site
• Mix goods from different countries
• Hold inventory for extended periods
• Import for domestic distribution or for exporting to other countries
Page 9 | A business of Australia Post
Case studies
Leading Australian sports
promotion agency
One of Australia’s largest sales promotion agencies and distributes promo packs for the AFL.
Product: International inbound Hong Kong to AU
Business Type: B2C
Product Category: Promotional
Volume: 100K + parcels per year
Despatch Frequency: Project Based
Services Provided:
• Origin receipt scanning
• Carrier management (Freight forwarding)
• Customs clearance
• Destination Scan
• Final Mile delivery
• Receipted delivery labels
Benefits delivered to Customer:
• Reduced lead-time (4-8 days Lead Time)
• Reduced Cost (eliminate local warehouse
requirement, eliminate GST and Duty)
Page 10 | A business of Australia Post
Case studies
Australian Airline Uniforms
Leading marketer of Iconic Australian Brands
Product: International inbound China to AU / NZ
Business Type: B2B and B2C
Product Category: Apparel and Footwear
Volume: 600 Twenty foot containers via Ocean per year
Despatch Frequency: Project Based
Services Provided:
• Vendor and origin PO management
• Receipt and QA into 4 China warehouses
• Pick and Pack and labelling
Benefits delivered to Customer:
• Reduced lead-time
• Reduced Cost (eliminate local warehouse
requirement, eliminate GST and Duty)
Page 11 | A business of Australia Post
Case studies
Premium Australian Online Retailer
Australian owned and operated high quality and brand name products Internet retailer.
Product: International inbound Hong Kong to AU
Business Type: B2C
Product Category: Various
Volume: 600 Parcels per week via Air
Despatch Frequency: Daily
Services Provided:
• Origin receipt scanning
• Carrier management
• Customs clearance
• Destination scan
• Final Mile delivery
Benefits delivered to Customer:
• Reduced lead-time (4-8 days Lead Time)
• Reduced Cost (eliminate local warehouse
requirement, eliminate GST and duty), thereby
reducing Inventory carrying cost
• Increased scalability
Page 12 | A business of Australia Post
Thank you Questions & Answers
Charles Thompson GM International & Partner Sales,
Australia Post and StarTrack
[email protected] +61 409 605 459