conNEct New England - Model 1.3

Armidale Dumaresq CouncilNew England, NSW

Feasibility Study - conNEct

VISION OVERVIEW

April 2011

“Creating & Connecting Regional Communities to the new Digital Economy”

National Broadband Network – Private Cloud – Green Data Centres 24/7 Call Contact & Support Centre – Transactional Processing Centre

Business Acceleration Services

Armidale Dumaresq Council - Feasibility Study

Vision

A single service for the New England Region that connects NBN technologies to:

• Education – Tertiary, TAFE, Public and Private schools

• Research – CSIRO, CRC’s, MLA, Angus Australia etc

• Health and Community Support Services – allied health, rural medicine (UNE), hospitals, aged care provisions

• Agriculture – carbon farming and intensive livestock production

• Local Business, Retail and Professional Services

• Technology – partners local, national, international

• Renewable Energy – windfarms, bio fuel research

• Logistics and Transportation – airport transport and delivery in/out

• Tourism – outstanding natural and historical heritage, sports and wine The project demonstrates new opportunities for regional cities to leverage off the National Broadband Network. A local government study is being conducted that examines the feasibility of the creation of a new green data/call centre in Armidale, New England within the boundary of the current technology park (NBN first release site) which connects to a series of core services commencing with the National Broadband Network. Green Data Centre – providing cloud data, application, replication services for all user types in New England and IT outsourcing technologies for local and national customers – approx. 18 core services.

Green Call Centre – providing key support and contact management services for large-scale organisations, small businesses, within New England, and external organisations ready to outsource call centre services to New England.

Transactional Shared Services - providing simplified, standardised processes and business solutions for local, national and international organsiations. For example, Payroll, HR, Financial Flow, Accounts Relievable, Procure to Pay.

Capital funding is being sought for development and implementation from the Regional Development Australia Fund 2011.


EDUCATION

HEALTH

GOVERNMENT

LOCALBUSINES

S

GENERALPUBLIC

TECHNOLOGY

RESEARCH

Armidale


Vision

Armidale Dumaresq Council has commissioned

a study into the feasibility of the creation of a

“Cloud Service” in New England which,

together with the introduction of the National

Broadband Network, would connect a range of

service offerings for the region as a whole.

The Project’s Executive Sponsor is the Hon. Dr.

Richard Torbay, MP with Mr. Chris Hancock,

CEO of AARNet as co-chair of the Steering

Committee.

Services for the Centre would include:

• Green Data Centre (Tier 2/3 up to 20 Racks,

vBlock & Storage Area Network)

• Green Call Centre (up to 80 FTE Phase 1)

• Software/Hardware Services (IaaS; PaaS;

SaaS)

• CTI Telephony Support Services (Voice over

IP)

• Transactional Processing Centre (Payroll,

HR, Finance, P2P – c45FTE)

• Business Services (Video Conferencing,

Digital Café)

• Connected through the NBN


A single integrated service with the following proposed service offering:



Seamless integrated service comprising of a centre that houses:

Green Data CentreGreen Call CentreTransactional Processing CentreBusiness Accommodation/OfficesBusiness Facilities

Transactional

Process Sharing

Green Call Centre

GreenData

Centre

Green Data Centre• Private Cloud Computing• Managed Server Hosting • Application Hosting • Windows/Linux Hosting • Cloud Applications - Mail/Calendar/Office Apps• Cloud Data Storage (250Tb) • Data Replication and Disaster Recovery • Managed Colocation • Managed Storage • Managed Security • Dedicated Server & Dedicated Hosting • Cloud Server, Cloud Firewall, Cloud Load Balancer • Server Virtualisation & Server Consolidation • Managed Virtual Hosting • IT Outsourcing

Call Centre • On Premise/Remote seats/ CC/CTI/CRM/ • Multi Service - Call Centre Management • External Customer Housing - Large Customers 250

SeatsTransactional Process Sharing• Payroll Processing • Procure to Pay - Strategic Sourcing • HR Processing - Recruitment/Advertising • Accounts Receivable • Financial Flow – Multi-General Ledgers, Unified COA • Budget Management Reporting • Consultancy Services - Customer Migration • Project Mgt. - Asset Mgt. - Contract Mgt. • Registerd Training Organisation - Training - Prometric

Testing - MS Academy Administrative

Business Support Services • Telepresence video conferencing Business

Development Services professional services telecoms VOIP digital café

UNEShee

p CRC

Transactional

Process

Sharing

NBN

GreenDataCentr

e

Examples of local organisations who could connect to the service.



Seamless integrated service comprising of a centre that houses:

Green Data CentreGreen Call CentreTransactional Processing CentreBusiness Accommodation/OfficesBusiness Facilities

Service is connected through the implementation of the National Broadband Network

• Introduction of new job opportunities in New England could be as high as 400 over time.

AngusAustralia

• Provides a single footprint for business and NBN in New England

• Provides core-facilities for current and new business

• Provides basis for expansion for government or business sector

PoultryCRC

Ed AliveSoftware

PetalsNetwork

Health Practices

GeneralPublic

OtherCouncils

Usage Matrix – across core services

Private Cloud Computing

Managed Server Hosting

Application Hosting

Windows/Linux Hosting

Cloud Applications - Mail/Calendar/etc.

Cloud Data Storage (250Tb)

Data Replication and Disaster Recovery

Managed Colocation

Managed Storage

Dedicated Server & Dedicated Hosting

Cloud Server, Firewall, Load Balancer

Server Virtualisation & Consolidation

Managed Virtual Hosting

IT Outsourcing

Call Centre

Transactional Processing Centre

Business Services

Video Conferncing - Telepresence

Digital Cafe

TOTAL as %

100

95

100

95

100

100

100

100

100

60

Local Government

Local Business/Organisations

Education (Public/Private)

Financial Institutions

Health/Medical/Community Care

Agricultural

Research

Technology

Tourism

General Public


Armidale

The service has 95% applicability In the region across core services

• Consultations will be conducted across a very broad range of diverse organisations within

the New England Region and beyond.

• A business and public survey will be conducted online

• Workshops will be conducted with a core evaluation team to determine:

• Design of Appropriate Services

• Financial Modelling for development and sustainability

• Options Appraisal and recommendations

• The output of the project will be an information website and a report on the feasibility of the service together with recommendations to enable Armidale Council to submit to the Regional Development Australia Fund and other upcoming financial awards.

Feasibility Study



Existing Research

• Armidale Dumaresq Council

• University of New England

• Credit Mutual Group

Feasibility Mobi

•Engagement•Resources/Stakeholder Generation

•Planning •Create surveys•Create Project Website

•Create Project Repository

Diagnostic Analysis

•Analysis – Consultations

•Business Survey

•Community Survey

Design Phase

•Workshop – Design

•Workshop - Options Appraisal

•Workshop – Financials

•Workshop nomemclature

•Worjshop Organisational Structure

Development Phase

•Finalise Submissions

•Finalise Statistics

•Write up and Develop Strategy

•Build Implementation plan

Review Phase

•Submit Drafts to Major Stakeholders

•Perform Playbacks

•Gather and edit for critique

•Prepare final draft

Submit

•Report and Council Submission 3rd May 2011

•Present to Governance and Risk Committee

•Present to full Council

Outline Project Plan/Consulting Process



Aug 2010 March 2011 April 2011 May 2011

Suite 1308, 109 Pitt StreetSydney, NSW 2000, Australia

ABN & GST 57 146 760 250

Tel +61 (0) 2 9347 2464 [email protected] [email protected] [email protected] www.attentiveconsulting.com.au

Pty Ltd

conNEct New England - Model 1.3

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