Congratulations - Pella Windows and Doors | Wood ... on your purchase of Pella ® Impervia products!...

Congratulations on your purchase of Pella® Impervia® products! You have joined

a select group of homeowners who have made their homes more beautiful and comfortable with

Pella products for more than 80 years. With proper installation, care and operation, your Pella

Impervia windows and patio doors will provide years of enjoyment and make every day a little

easier. Read this manual thoroughly during your first few days of ownership so you feel comfortable

operating, cleaning and maintaining your Pella Impervia products. Then refer to it in the future

should a question arise.

Pella Impervia windows and patio doors are made from Duracast®. This material has a

powder-coat paint finish to provide you with years of outstanding performance and beauty.

Finally, rest assured that Pella will be here for you today … and for years to come. Your

complete satisfaction is of utmost importance to us. If you have any questions or concerns, or

would like to learn more about exclusive options available for your Pella products, help is as close

as your local Pella Window and Door Showroom or pella.com. A commitment to service that’s as

strong as our windows and doors. Just another way Pella is creating a better view.

Casement and awning windows

1.1 Operation

1.1 Screens

1.1 Cleaning

1.1 Cleaning the glass

1.2 Spot-cleaning stubborn materials on all glass

1.2 Spot-cleaning marks on a SunDefense™ Dual Low-E room-facing glass surface

1.2 Cleaning egress windows

1.3 Cleaning flat screens

1.3 Cleaning the interior frame and sash material

1.3 Cleaning the exterior frame and sash material

1.3 Cleaning the weatherstrip

1.3 Cleaning the hinge slide

1.3 Cleaning the hardware finish

sliding windows

2.1 Operation

2.1 Screens

2.1 Grilles

2.1 Cleaning


2.2 Cleaning the exterior glass from the interior


2.2 Spot-cleaning marks on a SunDefense Dual Low-E room-facing glass surface


2.3 Cleaning the track and weep valve assemblies

2.3 Cleaning the interior and exterior frame and sash material


single-Hung windows

3.1 Operation

3.1 Screens

3.1 Grilles

3.1 Cleaning






3.3 Cleaning the weep system



double-Hung windows

4.1 Operation

4.1 Screens

4.1 Flat screens (half)

4.2 Flat screens (full)

4.2 Grilles

4.3 Cleaning






4.4 Cleaning the sill



How to Use/Table of Contents owner’s manual

How to use Your pella® imperVia® owner’s manualoVerView

The Pella Impervia Owner’s Manual contains specific information for each style of product. Use the drawings and descriptions next to each

section of the Table of Contents to help locate the information you need. For the most up-to-date owner’s manuals and warranties for all

Pella products, go to pella.com.

double-Hung windows

Have two sash that slide up and down.

single-Hung windows

Have one sash that slides up and down.

Casement/awning windows

Have one sash that cranks open and closed.

sliding windows

The operable sash slides open and

closed — no hinges.

Fixed windows

Nonoperable.

sliding patio doors

The operable door(s) open and close.

owner’s manual Table of Contents

sliding patio doors

5.1 Operation

5.1 Screens

5.1 Grilles

5.2 Cleaning



5.2 Spot-cleaning marks on a SunDefense™ Dual Low-E room-facing glass surface




Fixed windows

6.1 Operation/Cleaning

reCommended maintenanCe

6.1 Overview

6.1 Exterior

6.1 Interior finish

6.1 Cleaning the weatherstrip

6.2 Double- and single-hung windows

6.2 Sliding windows

6.2 Sliding patio doors

6.2 Sliding screen doors

6.2 Salt spray environments

troublesHooting

7.1 Overview

7.1 Glass breakage/damage

7.1 Sliding windows

7.1 Single-hung windows

7.2 Double-hung windows

7.2 Sliding patio doors

7.2 Sliding screen doors

7.2 Preventing condensation

7.4 EIFS/synthetic stucco

7.4 NFRC label

7.4 Pella® Impervia® Unit ID Number: Service made simpler

pella warrantY

Please visit http://warranty.pella.com.

For serViCe assistanCe

In the event you need assistance, please contact the store where your Pella Impervia products were purchased. Should you need additional

assistance, contact Pella Customer Service by calling 800-374-4758 or via our Web site at pella.com. Please have the Unit ID Number for

your window or patio door ready when you contact us.

Pella Impervia Unit ID Number can be found on the silver spacer in the airspace between

the glass panels in the upper left corner of each sash.

unit id number

Operation/Screens/Cleaning Casement and awning windows

1.1

Casement and awning windowsoperation

pella® impervia® casement windows feature a convenient locking system — a single, easy-to-reach sash lock handle

operates both window locks. to open the window, just lift the sash lock to unlock the window, then pull out the

fold-away handle and rotate it. Be sure to unlock the window before you try to open it — otherwise, you’ll risk

damaging the operating mechanism. to close the window, reverse the steps. Be sure to lock the sash whenever

the window is closed; it will ensure the window is properly sealed.

awning windows are similar to casement windows turned on their sides. Awning windows are designed to be opened to a 45° angle or less.

If you prefer a different look, casement and awning handles and lock levers can be replaced with hardware in a different color/finish. See the

Pella Window and Door Showroom nearest you for details.

sCreens

Flat screensFull standard fiberglass

removing the screen from the interior of the house/building requires two hands. Pivot the screen latch clips

out of the grooves on the side of the window frame. While holding the screen latches securely, carefully bring

the screen into the house/building.

installing the screen from the interior of the house/building requires two hands. Make sure the screen handle

and screen latch clips are facing the interior, and then position the screen in the window frame. Pivot the screen

latch clips into the grooves on the sides of the window frame to hold the screen in place.

warning: use caution when children or pets are around open windows and patio doors. screens are not designed to retain children or pets.

Caution: to help avoid scratching the fold-away handle or window frame, make sure the screen latches are fully retracted when removing or installing screens.

Cleaning

Cleaning the glassTo wash the glass:

1. Use a premixed vinegar-based cleaning solution (or make your own with one part white vinegar to 10 parts water), and apply to a soft,

clean, lint-free microfiber cloth or paper towel. Or you may use an ammonia-free glass cleaner such as Windex® (clear liquid) or Sparkle®

(purple liquid). Feel free to be generous with the amount of cleaner you apply, but avoid getting any cleaning solution on the fiberglass

frames as it may discolor the finish.

2. Rub from several different directions.

3. Rinse with clear water if streaks remain after cleaning.

Caution: do not use glass cleaners that are ammonia- or alcohol-based. they may leave streaks or produce a film that attracts moisture or dust.

1.2

spot-cleaning stubborn materials on all glassTo remove any markings from grease, oil, tape adhesive, crayons or paint, or marks from plastics that may have come in contact with the glass:

1. Apply a small amount of a nonabrasive cleaner such as Bar Keepers Friend® (SerVaas Laboratories) to a clean, wet cloth — or apply a solvent

such as acetone or mineral spirits to a clean, dry, lint-free microfiber cloth or paper towel.

2. Rub on the areas of glass that need spot-cleaning. Avoid getting any cleansers or solvents on the fiberglass frames

as they may discolor the finish.

3. Wipe clean using a clean, dry, lint-free microfiber cloth or paper towel.

4. Then clean the glass as instructed on page 1.1.

Caution: do not use a razor blade to scrape off stubborn materials — doing so may leave permanent marks on the glass or scratches that could cause glass breakage. Contact the pella window and door showroom nearest you for special cleaning instructions.

spot-cleaning marks on a sundefense™ dual low-e room-facing glass surfaceOccasionally, a mark may appear on the interior of Dual Low-E glass due to metal coming in contact with the surface.

Most often, this is not a scratch and can be removed using the following instructions:

1. Apply undiluted white vinegar to a soft, clean, lint-free microfiber cloth or paper towel.

2. Rub the marked area from several different directions.

3. If the mark still remains on the room-facing Low-E glass surface, apply a small amount of Bar Keepers Friend® or Cerama Bryte® Ceramic

Cooktop Cleaner to a soft, clean, lint-free microfiber cloth or paper towel. Avoid getting any cleansers or solvents on the fiberglass frame


4. Rub the marked area again from several different directions until it disappears.

5. Then clean normally as instructed on page 1.1 “Cleaning the glass.”

NOTE: Some marks may require repeating this process.

Cleaning egress windowsSome windows have optional emergency-exit (egress) hardware identified by red “Open” labels. These windows are designed to provide a

wider opening when fully opened. To wash casement egress windows:

1. Unlock the sash and crank the roto-operator to position the roto-operator shoe against the “Wash” label on the egress operator slide.

2. Push the bottom release levers outward to release the hinges.

3. Slide the edge of the sash toward the center of the window opening. The sill hinges will lock in place and position the sash for washing.

4. The release lever will automatically reset when the window is closed.

Casement and awning windows Cleaning

Cleaning Casement and awning windows

1.3

Cleaning flat screensFull standard fiberglass

To clean a flat fiberglass screen, either remove the screen (see page 1.1) and gently wash it with soap and water, or use the drapery brush

attachment on your vacuum cleaner.

Vivid View® high-transparency screens

To clean Vivid View screens, remove them from your windows and hose them off with water.

note: the ultrafine screen material is more delicate than fiberglass or aluminum screens and should be handled with care.


Caution: do not power-wash.

Cleaning the interior frame and sash material To remove any markings from grease, oil, tape adhesive, crayons or paint, or marks from plastics that may have come in contact with the

interior of your frame and sash material, clean the surface with warm, soapy water. For best results on stubborn stains, Pine-Sol® should be

applied with a clean, dry cloth or towel. Should you need it, touch-up paint is available at the Pella Window and Door Showroom nearest you.

warning: do not use abrasives. do not scrape or use tools that might damage the surface.

Cleaning the exterior frame and sash material Clean the surface with warm, soapy water. Stubborn stains and deposits may be removed with mineral spirits. Should you need it, touch-up paint

is available at the Pella Window and Door Showroom nearest you.

warning: do not use abrasives. do not scrape or use tools that might damage the surface. do not power-wash.

Cleaning the weatherstrip Frame weatherstrip and sash rainstrip should be wiped down with warm soapy water annually to ensure maximum window performance.

Cleaning the hinge slide The hinge slide at the sill (bottom) of casement windows and on the side of awning windows should be lubricated twice a year to remove dirt

and debris. The hinge slide should be lubricated with WD-40 penetrating oil or silicone dry film lubricant to ensure smooth operation.

Cleaning the hardware finish A soft cloth and mild cleaner may be used on all hardware finishes for Pella® windows.

note: oil-rubbed bronze window hardware is a living finish that will develop its own unique patina with use, care and handling.

2.1

sliding windows Operation/Screens/Grilles/Cleaning

sl iding windowsoperation

to open the window, unlock the lock located in the middle of the venting sash. Larger windows may have two

locks. Push or pull at the center of the venting sash to open the window. to close the window, push or pull at

the center of the venting sash to return it to the closed position and lock the window. Reengaging the lock will

automatically align and center the sash together for a tight seal.

sCreens

removing a screen will take two hands. To remove the screen from the interior of the house/building, fully

open the venting sash. Holding the screen handle with two hands, push the screen frame left or right toward

the center of the unit and then push the bottom of the screen frame toward the exterior of the house/building.

This should release the screen from the track. Carefully tilt and turn the screen so it fits through the open

window. Then pass the screen through the window to the inside of the house/building.

to replace a screen, reverse the process above and make sure the handle is engaged.


grilles

permanent grillesAluminum grilles-between-the-glass

The aluminum grilles-between-the-glass are permanently installed between panes of glass, so they stay clean and never need to be removed.

Cleaning









2.2

Cleaning the exterior glass from the interiorYou can remove the venting sash of the sliding window for easy cleaning.

Unlock the window and slide to the fully opened position (1). Make sure that

the sash has cleared the anti-lift clip, which is a security feature that prevents

removal of sash when closed, located at the top of the frame (2). Lift the sash

up and out of the bottom track, then tilt in the bottom of the sash until it

clears the frame (3).

Caution: sash may be heavy.

Lay sash flat to wash the exterior glass on the vent panel. To wash the fixed panel from the interior of the

building, remove the screen and reach out to wash the exterior glass.

Caution: do not extend your body out of the window. if the entire glass of the fixed panel cannot be reached from the interior of the house/building, wash the fixed panel from the exterior of the house/building.

When reinstalling the sash, be sure to insert the top of the panel into the frame in the fully open position

so that you clear the anti-lift clips, then rotate the bottom into position. Close and lock the sash a few times to ensure proper operation.

For exterior glass-cleaning solution, follow the “Cleaning the glass” steps on page 2.1.




2. Rub on the areas of glass that need spot-cleaning. Avoid getting any cleansers or solvents on the fiberglass frames as they may discolor

the finish.














21

3

Cleaning sliding windows

2.3

sliding windows Cleaning

Cleaning flat screens

To clean a flat fiberglass screen, either remove the screen (see page 2.1) and gently wash it with soap and water,

or simply use the drapery brush attachment on your vacuum cleaner.


Cleaning the track and weep valve assembliesTo remove dirt or debris on the track of the window, unlock the window and •

slide the operating sash panel to the fully opened position (1). Make sure

that the sash has cleared the anti-lift clips located at the top of the frame (2).

With both hands, lift the sash up and out of the bottom track. Set the sash •

in a safe place until you are ready to reinstall (3).


Locate the sill track in the bottom inside channel of the window. If you use a

vacuum cleaner with the brush attachment to clean out the debris in the track,

the sash will be easier to operate.

Insert a stiff-bladed putty knife between the interior of the frame and the sill •

track, and pry upward to start removal (4). Once started, grab the sill track and

lift upward to complete the removal of the track (5).

Vacuum out any debris and thoroughly clean the sill channel with warm, •

soapy water prior to reinstalling the sill track. Flush out the weep system by

slowly pouring a few quarts of rinse water into the sill channel (6). The water

should drain readily to the exterior (7).

Starting at one end and continuing along the entire length, push the •

sill track down to snap into place (8). Be sure that both the interior and

exterior sides of the sill track are snapped fully into place. Lightly tapping

a block of wood with a rubber mallet along the entire length will help

ensure that the sill track is in place. Reinstall the sash by inserting the top of

the sash up into the frame and down into the bottom. Close and lock the sash

a few times to ensure proper operation.

note: when reinstalling the sash, be sure to insert the panel into the frame in the fully open position so that you clear the anti-lift clips (2). Cleaning the weep valve assemblies with water must be completed when the temperature has been above freezing for at least 48 hours to ensure water does not freeze in the assembly.

Cleaning the interior and exterior frame and sash materialClean the surface with warm, soapy water. Stubborn stains and deposits may be removed with mineral spirits. Should you need it, touch-up paint

is available at the Pella Window and Door Showroom nearest you.

warning: do not use abrasives. do not scrape or use tools that might damage the surface. do not power-wash.

Cleaning the hardware finishA soft cloth and mild cleaner may be used on all hardware finishes for Pella® Impervia® sliding windows.


43

65

87

21

weep Hole

3.1

single- Hung windowsoperation

to open the window, unlock the lock located on the top of the venting (lower) sash and lift. Larger windows may have two locks.

to close the window, push the sash back to the closed position and lock the window. Reengaging the lock will automatically align

and center the sash together for a tight seal.

sCreens

removing a screen will take two hands. To remove the screen from the interior of the house/building,

fully open the lower sash. Holding the screen handle with two hands, push the screen frame left or right

toward the center of the unit and then push the bottom of the screen frame toward the exterior of the

house/building. This should release the screen from the track. Carefully tilt and turn the screen so that it fits

through the open window. Then pass the screen through the window to the inside of the house/building.

to replace a screen, reverse the process above and make sure the handle is engaged.


grilles



Cleaning









Operation/Screens/Grilles/Cleaning single-Hung windows

3.2

single-Hung windows Cleaning

Cleaning the exterior glass from the interiorYou can remove the lower sash of the single-hung window for easy cleaning. Locate the take-out clips at

the top of each side of the window. Pop up the bottom of the take-out clip with a flat-head screwdriver (1).

Firmly hold the lower sash at the top and bottom, and lift up until the bottom of the sash clears the bottom

end guide of the sash balances (2). Slide the sash to one side, allowing the opposite side to clear the frame.

Remove the sash completely.


Lay sash flat to wash the exterior glass on the venting (lower) panel. To wash the fixed panel from the

interior of the building, remove the screen and reach out to wash the exterior glass.

Caution: do not extend your body out of the window. if the entire glass of the fixed panel cannot be reached from the interior of the house/building, wash the fixed panel from the exterior of the house/building.

To reinstall the lower sash, insert one side of the sash into the frame to allow the other side to clear the

frame and go in.

note: be sure the sash is inserted high enough to clear the bottom end guide of the sash balances.

Center the sash from side to side, and lower it until it rests on the sash balances. Close the sash slowly while gently moving side to side to

ensure that the sash balances are seated correctly. Completely close the sash and lock to ensure proper alignment. Push down the take-out

clips. Unlock and operate the sash up and down a few times to ensure proper operation.

For exterior glass-cleaning solution, follow the “Cleaning the glass” steps on page 3.1.





the finish.




spot-cleaning marks on a sundefense™ dual low-e room-facing glass surfaceOccasionally, a mark may appear on the interior of Dual Low-E glass due to metal coming in contact with the surface. Most often, this is not a

scratch and can be removed using the following instructions:






2

1

3.3




Cleaning flat screensTo clean a flat fiberglass screen, either remove the screen (see page 3.1) and gently wash it with soap and water,

or use the drapery brush attachment on your vacuum cleaner.


Cleaning the weep system

To remove dirt or debris inside the weep valve assemblies, unlock the window and open the lower (bottom)

sash panel to the fully opened position.

Locate the sill in the bottom inside channel of the window. Vacuum out any debris and thoroughly clean

the sill channel. Flush out the weep system by slowly pouring a few quarts of rinse water into the sill

channel. The water should drain readily to the exterior.

Close and lock the sash a few times to ensure proper operation.

note: Cleaning the weep valve assemblies with water must be completed when the temperature has been above freezing for at least 48 hours to ensure water does not freeze in the assembly.

Cleaning the interior and exterior frame and sash materialClean the surface with warm, soapy water. Stubborn stains and deposits may be removed with mineral spirits. Do not use abrasives. Do not

scrape or use tools that might damage the surface. Should you need it, touch-up paint is available at the Pella Window and Door Showroom

nearest you.

warning: do not use abrasive or caustic solvents as they may damage your windows. do not scrape or use tools that might damage the surface. do not power-wash.

Cleaning the hardware finishA soft cloth and mild cleaner may be used on all hardware finishes for Pella® Impervia® single-hung windows.


Cleaning single-Hung windows

weep Hole

4.1

double-Hung windows Operation/Screens

double- Hung windowsoperation

to open the window, unlock the lock located on the top of the lower sash. Larger windows may have two locks. You can open either the upper

or lower sash, or both, depending on your preference. To create good air circulation in a room, open both the upper and lower sash a few

inches. to close the window, push the sash back to the closed position and lock the window. Reengaging the lock will automatically align and

center the sash together for a tight seal.

warning: when the window is not locked, the sash are not secured and can tilt under pressure.


sCreens

Flat screensHalf

removing a half-screen will take two hands. To remove the screen from

the interior of the house/building, unlock the window and raise the lower

sash (1). Holding the screen handle with one hand, unhook the screen clips

that hold the screen to the window frame (2). To bring the screen into the

house/building through the window, carefully tilt and turn the screen so that

it fits through the open window. Then pass the screen through the window

to the inside (3).

to replace a half-screen, unlock the window and raise the lower sash (1).

Carefully pass the screen through the window opening with the handle on

the bottom and the clips facing the interior (3). Press the screen handle and

one of the clips to pull the screen into the frame (4). Hold the screen against

the frame using the screen handle, and press the screen clips into the frame.

When the half-screen is correctly installed, the mohair at the top of the half-

screen will press against the meeting rail of the upper sash (5). Close the

window by lowering the lower sash, and then lock the window.


1 2

3 4

5

4.2

Flat screensFull

removing a full-screen will take two hands. To remove the screen from the

interior of the house/building, unlock the window and raise the lower

sash (1). Hold the screen handle with one hand, tilt the bottom of the screen

out, and unhook the screen clips that hold the screen to the window frame (2).

To bring the screen into the house/building through the window, carefully tilt

and turn the screen so it fits through the open window. Then pass the screen

through the window to the inside (3).

to replace a full-screen, unlock the window and raise the lower sash (1).

Carefully pass the screen through the window opening with the handle on

the bottom and the clips facing the interior (3). Position the screen against

the frame, and insert the top-rail screen clips into the groove at the top of the

frame. While holding the screen against the frame using the screen handle,

press the screen clips into the frame (2). Close the window by lowering the

lower sash, and then lock the window.


grilles



1 2

3

Screens/Grilles double-Hung windows

4.3

double-Hung windows Cleaning

Cleaning









Cleaning the exterior glass from the interiorYou can tilt both sash of the double-hung window to the interior of the room for

easy cleaning.

• Unlockthewindow,andraisethelowersashapproximately4"to5"(1).

Locate the tilt latch releases on the top of the sash; at the same time, slide

each latch release toward the center of the sash. Pull the sash toward the

interior of the room while keeping tilt latches retracted (2).

• Carefullytiltthelowersashuntilitrestsonthetrim(3).

• Lowertheuppersashapproximately4"to6",oruntilyoucanputyour

hands safely on the top of the sash (4).

• Locatethetiltlatchreleasesonthetopoftheuppersash;atthesametime,

slide each latch release toward the center of the sash and pull the sash

toward the interior (5). Carefully lower the upper sash to rest against the

lower sash (6).

• Cleantheexteriorglassoftheuppersash,thenliftandrotateitupright,and

push it back into its normal position while pulling the tilt latches in (7).

• Cleantheexteriorglassofthelowersash,thenliftandrotateitupright,

and push it back into its normal operating position while pulling the tilt

latches in (8).


warning: do not use the sash to support your body weight because the sash can pivot under pressure.




1 2

3 4

5 6

7 8

4.4


the finish.














Cleaning flat screensTo clean a flat fiberglass screen, either remove the screen (see page 4.1) and gently wash it with soap and water,

or simply use the drapery brush attachment on your vacuum cleaner.


Cleaning the sillToremovedirtordebrisonthesillofthewindow,openthelowersashapproximately4"to5"anduseavacuumcleanerwiththebrush

attachment to clean off the debris.

Cleaning the interior and exterior frame and sash materialClean the surface with warm, soapy water. Stubborn stains and deposits may be removed with mineral spirits. Do not use abrasives. Do not

scrape or use tools that might damage the surface. Should you need it, touch-up paint is available at the Pella Window and Door Showroom

nearest you.

warning: do not use abrasive or caustic solvents as they may damage your windows. do not scrape or use tools that might damage the surface.

Cleaning the hardware finishA soft cloth and mild cleaner may be used on all hardware finishes for Pella® Impervia® double-hung windows.


Cleaning double-Hung windows

5.1

sliding patio doors Operation/Screens/Grilles

sl iding patio doorsoperation

thumbturn locking systemYou can find the thumbturn lock on the interior side of the flat panel behind

the door handle. to lock the door, fully close the sliding panel and turn

the thumbturn to a vertical locked position. to unlock the door, turn the

thumbturn in the opposite direction.

sCreens

Pella® Impervia® sliding screen doors are top-hung, which should provide years of easy operation because dirt and debris will not build up in the

head track like it can on bottom tracks.

to remove the screen door for storage, remove the two screen hanger

screws in the top rail of the screen with a Phillips screwdriver (1). Tilt the

top toward the interior, then lift up until the bottom guide is out of the sill-

frame track (2).

to install the screen door, insert the bottom screen guide in the sill of

the frame track. Keep the guide in the frame track, and tilt the top of the

screen up against the door panel. Align the two screen hanger screws with the holes in the screen carrier. Turn each screw approximately twice

to adjust them (1). Turn the screw clockwise to raise the screen until the pile insect strip on the exterior of the screen’s top rail touches the screen

track.Slidethescreentowithin1"ofthelocksideofthedoor.Thespacebetweenthescreenandthelocksideofthedoorshouldbeequal

from the top to the bottom of the screen. If the space is not equal, adjust the screen hanger screws.

note: do not adjust too high or too low, or the screen will not slide properly.

Check the screen operation. Ensure the screen operates and latches smoothly.

The lock on Pella Impervia sliding patio screen doors is operated manually. Slide the lever down to lock

and up to unlock.


grilles



1 2

unlocked locked

5.2

Cleaning













the finish.


4. Then clean the glass as instructed above.










5. Then clean normally as instructed in the first section above “Cleaning the glass.”


Cleaning sliding patio doors

5.3

sliding patio doors Cleaning

Cleaning flat screensTo clean a flat fiberglass screen, use the drapery brush attachment on your vacuum cleaner.


Cleaning the interior and exterior frame and sash materialClean the surface with warm, soapy water. Stubborn stains and deposits may be removed with mineral spirits. Do not use abrasives.

Do not scrape or use tools that might damage the surface. Should you need it, touch-up paint is available at the Pella Window and Door

Showroom nearest you.

warning: do not use abrasive or caustic solvents as they may damage your patio door. do not scrape or use tools that might damage the surface. do not power-wash.

Cleaning the hardware finishA soft cloth and mild cleaner may be used on all hardware finishes for Pella® Impervia® sliding patio doors.

Fixed windows/recommended maintenance

6.1

Fixed windowsoperation/Cleaning

Fixed windows are nonventing or nonoperable. Since the sash cannot be removed, the exterior must be cleaned from the outside.

For additional cleaning instructions, please reference previous sections.

reCommended m aintenanCeoVerView

Pella® Impervia® Windows and Patio Doors

Pella recommends you inspect your windows and doors at least annually as part of a home checkup. Recommended maintenance can prolong

the life of your Pella Impervia windows and patio doors and will help ensure maximum warranty coverage. As needed, clean your windows

and patio doors, and recaulk around the perimeter to help maintain optimal performance. Also be sure to check for leaks regularly, improper

drainage above or around vents, and sprinkler systems that may subject your windows and doors to prolonged water exposure. With

recommended care, Pella Impervia windows and patio doors and Special Shape windows can reward you with many years of beauty and

performance.

exteriorAn annual checkup can help preserve and maintain the beauty of your Pella Impervia products for years to come.

Inspect the sealant/caulking on the exterior perimeter of your windows and patio doors at least once a year. The sealant/caulking helps create

a watertight seal between the window and door frames and the exterior siding (whether it is vinyl, cedar, aluminum, brick, etc.) or stucco.

It is extremely important that the sealant/caulking remains intact and in good condition at all times. Pay particular attention to the caulking at the

lower corners of windows and under joints between windows in combinations (a grouping of individual windows). The sealant material should

not be cracked, broken or missing — or it may cause premature failure of your Pella Impervia products or other parts of your home. Deterioration

that occurs as a result of improper or insufficient maintenance is not covered by the Pella Impervia Limited Lifetime Warranty.*

Pella Impervia windows and patio doors arrive prefinished. Check the paint, and if the surface is damaged, the exposed areas must be repaired

immediately to prevent further damage. Should you need it, touch-up paint is available at the Pella Window and Door Showroom nearest

you. If you need further assistance, contact your local Pella representative. Please note that if you do paint over the factory finish, Pella’s paint

warranty is voided.

interior finishAt least once per year, inspect the interior finish of your windows and/or doors to make certain that the finish is in good condition. UV rays

from the sun can break down the finish and compromise its protective features.

Pella Impervia windows and patio doors arrive prefinished. Check the paint, and if the surface is damaged, the exposed areas must be repaired

immediately to prevent further damage. Should you need it, touch-up paint is available at the Pella Window and Door Showroom nearest

you. If you need further assistance, contact your local Pella representative. Please note that if you do paint over the factory finish, Pella’s paint

warranty is voided.

Cleaning the weatherstripTo remove any deposits — such as grease, oil or stains — that may have come in contact with the weatherstrip, apply a small amount of

concentrated fabric cleaner or carpet cleaner — such as Spray-n-Wash®, OxiClean® Fabric Cleaner or Resolve® Carpet Cleaner — to the

weatherstrip. Scrub the cleaner into the weatherstrip with a toothbrush or similar applicator. Continue applying cleaner until the deposits are no

longer visible. Rinse the weatherstrip with clean water, and dry with a paper towel.

* See written warranty for complete details on Pella Impervia products, or visit http://warranty.pella.com.

6.2

double- and single-hung windowsTo remove any deposits — such as grease, oil or stains — that may have come in contact with the weatherstrip, apply a

small amount of concentrated fabric cleaner or carpet cleaner — such as Spray-n-Wash®, OxiClean® Fabric Cleaner

or Resolve® Carpet Cleaner — to the weatherstrip. Scrub the cleaner into the weatherstrip with a toothbrush or similar applicator. Continue

applying cleaner until the deposits are no longer visible. Rinse the weatherstrip with clean water, and dry with a paper towel. do not use oily

lubricants to clean the weatherstrip; they attract dust and grime, which will eventually restrict the window’s movement.

sliding windowsUse the drapery brush attachment on your vacuum cleaner to clean the track. do not use oily lubricants to clean the track;

they attract dust and grime, which will eventually restrict the window’s movement.

sliding patio doorsFor proper operation, keep the door track free of debris. The thumbturn lock and strike and rollers on the venting panel are

adjustable to improve operation. Keep the weatherstrip clean and lubricated to enable the panel to operate smoothly.

You may want to apply a thin coat of paraffin or other dry lubricant (Teflon® Dry Lubricant or Gulf Wax®, available at most home improvement

stores, works well) to prevent sticking. do not use oily lubricants to clean the track; they attract dust and grime, which will eventually restrict the

door’s movement.

sliding screen doorsPella® screen doors are top-hung — it is important to keep the upper and lower door track free of dirt and debris. The rollers

on the top of the screen can be adjusted if necessary. (See page 5.1 for detailed instructions.) If the screen becomes dirty, you

can clean it using a vacuum cleaner with the drapery brush attachment. do not use oily lubricants to clean the track; they attract dust and grime,

which will eventually restrict the door’s movement.

salt spray environments The seacoast environment is extremely hard on all sorts of products (automobiles, recreational vehicles, building products, etc.). Any product

used in a seacoast location will require more frequent inspection and maintenance to help it last as long as possible in this harsh environment.

Windows and doors are no different from other products in this respect.

If your home is in a coastal environment and is subjected to wind-driven salt spray or salt fog, use a mild detergent soap and water to clean

the exteriors, including operating hardware, at least quarterly — and more often if necessary — to prevent salt or other abrasive materials from

building up on the exterior surfaces.

Caution: do not power-wash.

recommended maintenance

7.1

troubleshooting

troublesHootingoVerView

If you have a concern with your Pella® Impervia® product or need additional assistance from an experienced professional, consult your

Yellow Pages (under “Windows”) for the pella window and door showroom nearest you or use the store finder at pella.com.

glass breakage/damageIn the event of glass breakage, consult the Pella Window and Door Showroom nearest you for assistance. Be sure to have your Pella Unit ID

Number handy (see page 7.4). For safety reasons and to ensure optimum performance, we strongly advise you to consult a professional for

glass replacement.

U.S. federal law and most local codes require the use of tempered glass in doors and other specific applications. Tempered glass can

withstand greater impact than ordinary glass, but it is sensitive to scratches. Scratches can cause immediate or delayed breakage. If the

glass is tempered, it will break into small, rounded pieces. If tempered glass is broken, likely by law it must be reglazed or replaced with

tempered glass.

sliding windowsthe sash is hard to open and close.

The sash rolls on a track inside the frame. Over time, dirt

and debris can get in or on the track, making it harder to open and close the

sash. Removing the sash and using a vacuum cleaner with the brush attachment

to clean out the debris in the track will make the sash easier to operate.

the sash is hard to remove.

Remove the venting sash. (See page 2.2 for detailed instructions.) On the bottom of the sash are two sets of dual nylon rollers. With

needle-nosepliers,gentlyshiftthewheelstotheothernotchlocation.Thiswillraisethesashrollersby1/16",allowingfortheoperatingsash

to move freely.

note: the roller housing does not have to be removed from the sash to adjust the roller location. this was done for illustration purposes only.

single-hung windowsthe sash is hard to open and close.

The sash will slide inside the frame. Over time, dirt and debris can get in the frame, making it harder to open and close the sash.

To remove any deposits — such as grease, oil or stains — that may have come in contact with the weatherstrip, apply a small amount of

concentrated fabric cleaner or carpet cleaner — such as Spray-n-Wash®, OxiClean® Fabric Cleaner or Resolve® Carpet Cleaner — to the

weatherstrip. Scrub the cleaner into the weatherstrip with a toothbrush or similar applicator. Continue applying cleaner until the deposits are

no longer visible. Rinse the weatherstrip with clean water, and dry with a paper towel. do not use oily lubricants; they attract dust and grime,

which will eventually restrict the window’s movement. Pella Impervia single-hung windows have a removable lower sash for easy cleaning.

If these windows are not properly repositioned after washing, they may be difficult to open and close. (See page 3.2 for detailed instructions on

how to remove the lower sash for cleaning.)

7.2

troubleshooting

double-hung windowsthe sash is hard to open and close.

The sash will slide inside the frame. Over time, dirt and debris can get in the frame, making it harder to open and close the sash.

To remove any deposits — such as grease, oil or stains — that may have come in contact with the weatherstrip, apply a small amount of concentrated

fabric cleaner or carpet cleaner — such as Spray-n-Wash®, OxiClean® Fabric Cleaner or Resolve® Carpet Cleaner — to the weatherstrip. Scrub the

cleaner into the weatherstrip with a toothbrush or similar applicator. Continue applying cleaner until the deposits are no longer visible. Rinse the

weatherstrip with clean water, and dry with a paper towel. do not use oily lubricants; they attract dust and grime, which will eventually restrict

the window’s movement. Pella® Impervia® double-hung windows tilt toward the interior of the home/building for cleaning. If these windows are

not properly repositioned after washing, they may be difficult to open and close.

sliding patio doors

the door latch does not always latch.

The lock and strike are adjustable. Turn each of the four screws counterclockwise two turns. Adjust the strike up or down as

necessary, and tighten the screws. The lock latch is adjustable to the left and right.

the door does not slide smoothly.

There are several possible causes. The track the door slides on may have debris on it, causing it to drag.

If so, clean the track below the sliding panel. If this does not work, you may need to adjust the rollers to

raise the door clear of the track. Adjust the rollers up or down to make sure the edge of the movable door is

parallel to the side of the door frame. The adjustment holes are located on either side of the movable door,

near the bottom. Remove the cap, and use a long-shaft Phillips screwdriver to adjust the rollers. Turn the

adjustment screw clockwise to raise the end of the door, and turn counterclockwise to lower it. Replace the

plastic caps. Once you adjust the door, you may need to adjust the lock strike up or down. See instructions

above (under “The door latch does not always latch”).

sliding screen doorsthe screen door does not slide smoothly.

The screen should move smoothly on its track. Apply a thin layer of paraffin or other dry lubricant (Teflon® Dry Lubricant or

Gulf Wax®, available at most home improvement stores, works well) to the track if necessary. do not use oily lubricants; they attract dust and

grime, which will eventually restrict the door’s movement. The screen rollers can be adjusted by turning the screws located on the top of the

door. If the screen door is too tight at the top, turn the adjustment screws counterclockwise to lower the door. Level the screen door so the

edge aligns with the lock jamb of the frame.

preventing condensationunderstanding condensation.

Moisture is present in all homes, but when it becomes excessive, homeowners need to take an active role in protecting their investment.

Humidity and condensation.

Humidity is a measure of the amount of water vapor in the air.

Condensation is water that forms when warm, moist air hits a cooler surface. In homes, it might occur on surfaces such as windows, bathroom

walls and cold-water pipes.

When interior humidity levels are too high, in relation to cooler outdoor temperatures, condensation can form on the coldest surface in a room —

often the glass in a window or door. While windows and doors do not cause condensation, they may be one of the first places it shows up.

7.3

troubleshooting

what causes condensation?

Excess humidity is typically the cause of condensation. There are many sources for moisture in a home: showers, dishwashers, clothes washers

and dryers, house plants, humans and pets, among others. In newly built homes, additional moisture may escape from building materials such

as lumber, plaster and masonry for up to three heating seasons — even with proper airflow and temperature management.

older vs. newer homes.

Condensation may be less of an issue in older homes if conditions allow for more air exchange between indoors and out, often from around

aging, loose or poorly installed windows and doors. However, the tradeoff is higher energy bills. When replacement windows are properly

installed and the airflow around the window decreases, condensation may form on the glass of the new windows.

Newer homes, on the other hand, are more airtight and energy-efficient. Many have vapor barriers — plastic within the wall cavity blocking

moisture passage in either direction. With tighter-fitting doors and windows, vapor barriers and increased insulation, energy costs are lower, but

humidity levels must be monitored more closely.

No matter when your home was built, the key is to strike the right balance when it comes to humidity levels. Air that’s too dry can cause furniture

to dry out and crack, joints and studs to shrink and twist, and paint and plaster to crack. Excessive moisture in the home can cause paint to peel

and insulation to deteriorate, and condensation on windows and doors can damage sills and trim.

measuring and controlling humidity.

To determine how much humidity is present in your home, you can purchase a humidity

gauge from a hardware store or home center. Invest in a quality unit for greater potential

accuracy in assessing humidity levels, or consult an expert. Another way to monitor

the interior humidity level is to watch your windows. When interior condensation

begins to form, wipe it off. To reduce the humidity, open windows, run exhaust fans or

dehumidifiers, or minimize sources of moisture.

The University of Minnesota Laboratories provides a chart showing recommended relative

humidity levels for the home.

exterior condensation.

Exterior condensation on windows occurs primarily in the morning when days are warm and humid, but nights are cool. Typically, it clears as

the day warms. Exterior condensation can occur at any time, especially in warm, humid climates where interior temperatures are cooler than

outdoor conditions. Exterior condensation means that windows are doing their job properly. However, if you spot excessive condensation on

the inside of your windows, check your inside humidity — it may be a signal of potential problems if not addressed.

tips for wintertime moisture management.

• Openwindowcoverings—suchasblinds,shades,drapesandcurtains—duringdaylighthourstoincreaseairflowovertheglass.

• Closelymonitorthefurnacehumidifierandanyotherhumidifyingdevices.

• Besurelouversandventsfortheattic,basementand/orcrawlspaceareopen,adequatelysizedandcross-ventilated.

• Runexhaustfansforthekitchen,bathroomandlaundryroomsforlongerperiods.

• Makesureexhaustfansventdirectlyoutside,notintoatticsorcrawlspaces.

• Besurechimneysarefreeandclear,somoistureincombustiongasescanescape.

• Followthemanufacturer’sinstructionsforventinggasappliances.Inmostcases,thatwillmeandirectingventstotheoutsideof

the home.

• Makesureyourfurnaceisinproperworkingorderandisservicedregularly.

• Storefirewoodoutsideorinthegarage—aswooddries,itgivesoffmoisture.

• Installenergy-efficientwindows,suchasthosethathaveearnedtheENERGYSTAR®.

maximum recommended Humidity levels

outside temperature inside Humidity

20º F to 40º F Not over 40%



-10º F to 0º F Not over 25%

-20º F to -10º F Not over 20%

-20º F or below Not over 15%

based on engineering studies at 70º F conducted at the university of minnesota laboratories.

troubleshooting

7.4

For more information on condensation in the home, consult the following:

• BuildingResearchCouncilattheSchoolofArchitecture,UniversityofIllinoisatUrbana-Champaign,http://brc.arch.uiuc.edu/f62.htm

• HomeMoistureProblems(Series1437),publishedbytheOregonStateUniversityExtensionServices,http://extension.oregonstate.edu/catalog

• TheUniversityofMinnesotaLaboratories,http://www.pella.com/maint/troubleshooting/preventing.asp?path=/maint.troubleshooting/preventing

eiFs/synthetic stuccoPella® products should not be used in barrier wall systems that do not allow for proper management of moisture within the wall systems, such

as Exterior Insulation Finish Systems (EIFS) (also known as synthetic stucco) or similar systems. Except in the states of California, New Mexico,

Arizona, Nevada, Utah and Colorado, Pella makes no warranty of any kind on and assumes no responsibility for pella impervia® windows

and patio doors installed in barrier wall systems. in the states listed above, the installation of pella products in eiFs or similar barrier

systems must be in accordance with pella’s instructions for that type of construction.

nFrC labelPella products labeled with the National Fenestration Rating Council (NFRC) Energy Performance label

are tested in accordance with NFRC standards. NFRC ratings are based on a combination of computer

simulations and physical testing of product samples. For details on NFRC Energy Performance ratings,

go to NFRC.org.

what’s so special about the national Fenestration rating Council (nFrC) label?

It represents one standard testing method from an independent source for all kinds and brands of

windows and doors. It replaces a system of individual manufacturers testing their own products with

many different testing standards. With this label, you can make direct comparisons. Keep in mind, energy

efficiency is just one of the many important qualities to look for in windows and doors. The NFRC has

one single purpose: to establish and improve upon uniform energy-rating procedures for all brands of

windows and doors.

This nonpartisan coalition of professionals includes home and commercial builders, product designers and

specifiers, manufacturers, consumer advocates, utility company energy specialists and government agencies.

Pella Corporation is a founding member of the NFRC and supports its work on behalf of homeowners and the

building industry. If you have any questions about the NFRC, feel free to write to NFRC, 1300 Spring Street,

Suite 500, Silver Spring, MD 20910. Or call 301-589-1776, fax 301-588-0854 or visit nfrc.org.

Always read the complete Pella warranty for details at http://warranty.pella.com.

pella impervia unit id number: service made simplerTo help save you time if your product ever needs service or repair, Pella includes a special

identification number. You will find this number in between the panes of glass on the silver

spacer in the upper left-hand corner of each sash. For all Pella Impervia windows and doors,

the serial number will start with the three digits “M03.”

unit id number

note: For example purposes only. nFrC ratings vary by product.

Congratulations - Pella Windows and Doors | Wood ... on your purchase of Pella ® Impervia products!...

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Transcript of Congratulations - Pella Windows and Doors | Wood ... on your purchase of Pella ® Impervia products!...