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Transcript of Conflict & resolution. What do you think this graphic represents??
Conflict amp resolution
What do you think this graphic represents
Answer
bull Itrsquos a Dalmatian dog
Conflict DefinitionA competitive or opposing action of incompatibles Antagonistic state or action
Mental struggle resulting from incompatible or opposing needs drives wishes or external or internal demands
The opposition of persons or forces that give rise to the dramatic action in a drama or fiction Fight battle war
Basically a disagreement
bull Source wwwmerriam-webstercomdictionary
Definition of Conflict(Eagles et al 2002 p 56)
bull ldquoConflicts occur wherever two or morebull groups compete for similar resourcesbull and one finds that another groupbull interferes with its pursuit of a particularbull goal ndash such as recreation indigenousbull hunting or collectingrdquo
Conflict Working Definition
A disagreement through which the partiesinvolved perceive a threat to their needs
interests or concerns Key elementsbull Disagreementbull Parties involvedbull Perceived threatbull Needs interests or concerns
Components of conflict(Kluwe amp Krumpe 2003)
Tangible Conflict Intangible Conflict
Micro level
Macrolevel
Interpersonalintergroup conflictCommercial vs private recreationSubsistence vs recreation usersSubsistence vs sport huntingfishing
Societal levelinterpersonalintergroup conflictConflict with agenciesCommercial permit administration
Societal value conflictClash of value systemsNon-locals donrsquotunderstand or respecttraditional ways
Societal level valueconflictRights issuesLand accessDecision makingSelf-determination
The conflict fishbone
People CulturePowerpolitics
Change Leadership Environment
CONFLICTCONFLICT
Left of line = the causes of conflict within the organisationRight of line = the effects of conflict at individual micro and macro levels wwwtcmsolutionscouk
causes
effects
Levels and Types of ConflictA Intranationalbull Cross-Cultural Conflicts in PAsbull 6 types of cultural conflictsbull bull Sacred sitesreligious beliefsbull bull Resource usebull bull Land usebull bull Visitor infrastructurebull bull Recreation activitybull bull Place names
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
What do you think this graphic represents
Answer
bull Itrsquos a Dalmatian dog
Conflict DefinitionA competitive or opposing action of incompatibles Antagonistic state or action
Mental struggle resulting from incompatible or opposing needs drives wishes or external or internal demands
The opposition of persons or forces that give rise to the dramatic action in a drama or fiction Fight battle war
Basically a disagreement
bull Source wwwmerriam-webstercomdictionary
Definition of Conflict(Eagles et al 2002 p 56)
bull ldquoConflicts occur wherever two or morebull groups compete for similar resourcesbull and one finds that another groupbull interferes with its pursuit of a particularbull goal ndash such as recreation indigenousbull hunting or collectingrdquo
Conflict Working Definition
A disagreement through which the partiesinvolved perceive a threat to their needs
interests or concerns Key elementsbull Disagreementbull Parties involvedbull Perceived threatbull Needs interests or concerns
Components of conflict(Kluwe amp Krumpe 2003)
Tangible Conflict Intangible Conflict
Micro level
Macrolevel
Interpersonalintergroup conflictCommercial vs private recreationSubsistence vs recreation usersSubsistence vs sport huntingfishing
Societal levelinterpersonalintergroup conflictConflict with agenciesCommercial permit administration
Societal value conflictClash of value systemsNon-locals donrsquotunderstand or respecttraditional ways
Societal level valueconflictRights issuesLand accessDecision makingSelf-determination
The conflict fishbone
People CulturePowerpolitics
Change Leadership Environment
CONFLICTCONFLICT
Left of line = the causes of conflict within the organisationRight of line = the effects of conflict at individual micro and macro levels wwwtcmsolutionscouk
causes
effects
Levels and Types of ConflictA Intranationalbull Cross-Cultural Conflicts in PAsbull 6 types of cultural conflictsbull bull Sacred sitesreligious beliefsbull bull Resource usebull bull Land usebull bull Visitor infrastructurebull bull Recreation activitybull bull Place names
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Answer
bull Itrsquos a Dalmatian dog
Conflict DefinitionA competitive or opposing action of incompatibles Antagonistic state or action
Mental struggle resulting from incompatible or opposing needs drives wishes or external or internal demands
The opposition of persons or forces that give rise to the dramatic action in a drama or fiction Fight battle war
Basically a disagreement
bull Source wwwmerriam-webstercomdictionary
Definition of Conflict(Eagles et al 2002 p 56)
bull ldquoConflicts occur wherever two or morebull groups compete for similar resourcesbull and one finds that another groupbull interferes with its pursuit of a particularbull goal ndash such as recreation indigenousbull hunting or collectingrdquo
Conflict Working Definition
A disagreement through which the partiesinvolved perceive a threat to their needs
interests or concerns Key elementsbull Disagreementbull Parties involvedbull Perceived threatbull Needs interests or concerns
Components of conflict(Kluwe amp Krumpe 2003)
Tangible Conflict Intangible Conflict
Micro level
Macrolevel
Interpersonalintergroup conflictCommercial vs private recreationSubsistence vs recreation usersSubsistence vs sport huntingfishing
Societal levelinterpersonalintergroup conflictConflict with agenciesCommercial permit administration
Societal value conflictClash of value systemsNon-locals donrsquotunderstand or respecttraditional ways
Societal level valueconflictRights issuesLand accessDecision makingSelf-determination
The conflict fishbone
People CulturePowerpolitics
Change Leadership Environment
CONFLICTCONFLICT
Left of line = the causes of conflict within the organisationRight of line = the effects of conflict at individual micro and macro levels wwwtcmsolutionscouk
causes
effects
Levels and Types of ConflictA Intranationalbull Cross-Cultural Conflicts in PAsbull 6 types of cultural conflictsbull bull Sacred sitesreligious beliefsbull bull Resource usebull bull Land usebull bull Visitor infrastructurebull bull Recreation activitybull bull Place names
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Conflict DefinitionA competitive or opposing action of incompatibles Antagonistic state or action
Mental struggle resulting from incompatible or opposing needs drives wishes or external or internal demands
The opposition of persons or forces that give rise to the dramatic action in a drama or fiction Fight battle war
Basically a disagreement
bull Source wwwmerriam-webstercomdictionary
Definition of Conflict(Eagles et al 2002 p 56)
bull ldquoConflicts occur wherever two or morebull groups compete for similar resourcesbull and one finds that another groupbull interferes with its pursuit of a particularbull goal ndash such as recreation indigenousbull hunting or collectingrdquo
Conflict Working Definition
A disagreement through which the partiesinvolved perceive a threat to their needs
interests or concerns Key elementsbull Disagreementbull Parties involvedbull Perceived threatbull Needs interests or concerns
Components of conflict(Kluwe amp Krumpe 2003)
Tangible Conflict Intangible Conflict
Micro level
Macrolevel
Interpersonalintergroup conflictCommercial vs private recreationSubsistence vs recreation usersSubsistence vs sport huntingfishing
Societal levelinterpersonalintergroup conflictConflict with agenciesCommercial permit administration
Societal value conflictClash of value systemsNon-locals donrsquotunderstand or respecttraditional ways
Societal level valueconflictRights issuesLand accessDecision makingSelf-determination
The conflict fishbone
People CulturePowerpolitics
Change Leadership Environment
CONFLICTCONFLICT
Left of line = the causes of conflict within the organisationRight of line = the effects of conflict at individual micro and macro levels wwwtcmsolutionscouk
causes
effects
Levels and Types of ConflictA Intranationalbull Cross-Cultural Conflicts in PAsbull 6 types of cultural conflictsbull bull Sacred sitesreligious beliefsbull bull Resource usebull bull Land usebull bull Visitor infrastructurebull bull Recreation activitybull bull Place names
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Definition of Conflict(Eagles et al 2002 p 56)
bull ldquoConflicts occur wherever two or morebull groups compete for similar resourcesbull and one finds that another groupbull interferes with its pursuit of a particularbull goal ndash such as recreation indigenousbull hunting or collectingrdquo
Conflict Working Definition
A disagreement through which the partiesinvolved perceive a threat to their needs
interests or concerns Key elementsbull Disagreementbull Parties involvedbull Perceived threatbull Needs interests or concerns
Components of conflict(Kluwe amp Krumpe 2003)
Tangible Conflict Intangible Conflict
Micro level
Macrolevel
Interpersonalintergroup conflictCommercial vs private recreationSubsistence vs recreation usersSubsistence vs sport huntingfishing
Societal levelinterpersonalintergroup conflictConflict with agenciesCommercial permit administration
Societal value conflictClash of value systemsNon-locals donrsquotunderstand or respecttraditional ways
Societal level valueconflictRights issuesLand accessDecision makingSelf-determination
The conflict fishbone
People CulturePowerpolitics
Change Leadership Environment
CONFLICTCONFLICT
Left of line = the causes of conflict within the organisationRight of line = the effects of conflict at individual micro and macro levels wwwtcmsolutionscouk
causes
effects
Levels and Types of ConflictA Intranationalbull Cross-Cultural Conflicts in PAsbull 6 types of cultural conflictsbull bull Sacred sitesreligious beliefsbull bull Resource usebull bull Land usebull bull Visitor infrastructurebull bull Recreation activitybull bull Place names
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Conflict Working Definition
A disagreement through which the partiesinvolved perceive a threat to their needs
interests or concerns Key elementsbull Disagreementbull Parties involvedbull Perceived threatbull Needs interests or concerns
Components of conflict(Kluwe amp Krumpe 2003)
Tangible Conflict Intangible Conflict
Micro level
Macrolevel
Interpersonalintergroup conflictCommercial vs private recreationSubsistence vs recreation usersSubsistence vs sport huntingfishing
Societal levelinterpersonalintergroup conflictConflict with agenciesCommercial permit administration
Societal value conflictClash of value systemsNon-locals donrsquotunderstand or respecttraditional ways
Societal level valueconflictRights issuesLand accessDecision makingSelf-determination
The conflict fishbone
People CulturePowerpolitics
Change Leadership Environment
CONFLICTCONFLICT
Left of line = the causes of conflict within the organisationRight of line = the effects of conflict at individual micro and macro levels wwwtcmsolutionscouk
causes
effects
Levels and Types of ConflictA Intranationalbull Cross-Cultural Conflicts in PAsbull 6 types of cultural conflictsbull bull Sacred sitesreligious beliefsbull bull Resource usebull bull Land usebull bull Visitor infrastructurebull bull Recreation activitybull bull Place names
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Components of conflict(Kluwe amp Krumpe 2003)
Tangible Conflict Intangible Conflict
Micro level
Macrolevel
Interpersonalintergroup conflictCommercial vs private recreationSubsistence vs recreation usersSubsistence vs sport huntingfishing
Societal levelinterpersonalintergroup conflictConflict with agenciesCommercial permit administration
Societal value conflictClash of value systemsNon-locals donrsquotunderstand or respecttraditional ways
Societal level valueconflictRights issuesLand accessDecision makingSelf-determination
The conflict fishbone
People CulturePowerpolitics
Change Leadership Environment
CONFLICTCONFLICT
Left of line = the causes of conflict within the organisationRight of line = the effects of conflict at individual micro and macro levels wwwtcmsolutionscouk
causes
effects
Levels and Types of ConflictA Intranationalbull Cross-Cultural Conflicts in PAsbull 6 types of cultural conflictsbull bull Sacred sitesreligious beliefsbull bull Resource usebull bull Land usebull bull Visitor infrastructurebull bull Recreation activitybull bull Place names
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
The conflict fishbone
People CulturePowerpolitics
Change Leadership Environment
CONFLICTCONFLICT
Left of line = the causes of conflict within the organisationRight of line = the effects of conflict at individual micro and macro levels wwwtcmsolutionscouk
causes
effects
Levels and Types of ConflictA Intranationalbull Cross-Cultural Conflicts in PAsbull 6 types of cultural conflictsbull bull Sacred sitesreligious beliefsbull bull Resource usebull bull Land usebull bull Visitor infrastructurebull bull Recreation activitybull bull Place names
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Levels and Types of ConflictA Intranationalbull Cross-Cultural Conflicts in PAsbull 6 types of cultural conflictsbull bull Sacred sitesreligious beliefsbull bull Resource usebull bull Land usebull bull Visitor infrastructurebull bull Recreation activitybull bull Place names
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Levels and Typesof Conflict
Individual
Group
Organization
Type of conflictLevel of conflict
Within and between organizations
Within and between groups
Within and between individuals
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Levels and Typesof Conflict (Cont)
bull Intraorganization conflictndash Conflict that occurs within an organizationndash At interfaces of organization functionsndash Can occur along the vertical and horizontal
dimensions of the organizationbull Vertical conflict between managers and subordinatesbull Horizontal conflict between departments and work
groups
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Levels and Typesof Conflict (Cont)
bull Intragroup conflictndash Conflict among members of a groupndash Early stages of group developmentndash Ways of doing tasks or reaching groups goals
bull Intergroup conflict between two or more groups
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Levels and Typesof Conflict (Cont)
bull Interpersonal conflictndash Between two or more peoplendash Differences in views about what should be donendash Efforts to get more resourcesndash Differences in orientation to work and time in
different parts of an organization
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Levels and Typesof Conflict (Cont)
bull Intrapersonal conflictndash Occurs within an individual
bull Threat to a personrsquos valuesbull Feeling of unfair treatmentbull Multiple and contradictory sources of socializationbull Related to the Theory of Cognitive Dissonance (Chapter
5) and negative inequity (Chapter 8)
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Levels and Typesof Conflict (Cont)
bull Interorganization conflictndash Between two or more organizationsndash Not competitionndash Examples suppliers and distributors especially
with the close links now possible
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Conflict Further Points toConsider
bull Perceived threat to onersquos well-beingbull Response is based on the personrsquos perceptions of the situation (not objective review of it)bull Conflicts contain substantive procedural and psychological dimensionsbull To a large degree conflicts are predictable and expectable situations that naturally arisebull Creative problem-solving strategies are essential
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Task 1Conflict Anticipating ItConsider either your workplace or a relationship and discuss about
the following Present your group discussion in the next interaction
1 What are some key sources of conflict in your workplace andor relationship
bull When do they tend to occur
bull How do people respond to these conflicts as they arise
4 When you solve problems do you do so for the moment or do you put in place systems for addressing these types of concerns in the future
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Part 2 RESOLUTION
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Conflict Resolution Styles
bull 1048708 Competingbull 1048708 Accommodatingbull 1048708 Avoidingbull 1048708 Compromisingbull 1048708 Collaboratingbull Take the short quiz ndash which is your conflictbull resolution style
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Conflict Styles and TheirConsequences
bull 1048708 Competing relies on aggressive communicationbull low regard for relationships low level of trustbull 1048708 Accommodating onersquos needs is yielded tobull othersrsquo needs preserving the relationship is mostbull importantbull 1048708 Avoiding if we ignore it it will go away insteadbull conflict festersbull 1048708 Compromising series of tradeoffs satisfactorybull but not satisfyingbull 1048708 Collaborating pooling of individual needs andbull goals toward a common goal ldquowin-winrdquo
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Conflict Other Responses
bull 1048708 Emotional responsesbull 1048708 Feelings we experience in conflictbull 1048708 Range from anger and fear to despair and confusionbull 1048708 Cognitive responsesbull 1048708 Our ideas and thoughts about conflict such as thebull ldquoinner voicerdquo or internal observations we havebull 1048708 Physical responsesbull 1048708 Include such responses heightened stress bodilybull tension increased perspiration shallow orbull accelerated breathing nausea and rapid heartbeatbull 1048708 Stress management techniques needed
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Conflict The Role of Perceptions
bull Keep in mind that each party involved in thebull conflict may have a different perception of thebull situation and part of this difference may be due
tobull 1048708 Culture race and ethnicitybull 1048708 Gender differencesbull 1048708 Knowledge (general and situational)bull 1048708 Impressions of the messengerbull 1048708 Previous experiences
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
Resolving Conflict Interest-Based
bull Relational (IRB) Approach Theorybull 1048708 Make sure that good relationships are thebull first prioritybull 1048708 Keep people and problems separatebull 1048708 Pay attention to the interests that are beingbull presentedbull 1048708 Listen first talk secondbull 1048708 Set out the ldquoFactsrdquobull 1048708 Explore options together
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
-
- Conflict amp resolution
- What do you think this graphic represents
- Answer
- Conflict Definition
- Definition of Conflict (Eagles et al 2002 p 56)
- Conflict Working Definition
- Components of conflict (Kluwe amp Krumpe 2003)
- The conflict fishbone
- Levels and Types of Conflict A Intranational
- Levels and Types of Conflict
- Levels and Types of Conflict (Cont)
- Slide 12
- Slide 13
- Slide 14
- Slide 15
- Conflict Further Points to Consider
- Task 1 Conflict Anticipating It
- Part 2 RESOLUTION
- Conflict Resolution Styles
- Conflict Styles and Their Consequences
- Conflict Other Responses
- Conflict The Role of Perceptions
- Resolving Conflict Interest-Based
- Slide 24
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