Conflict Management

Working together is not always easy.

Group Conflict

Individual ConflictRefers to conflicts

among group members.Usually takes place during early stages of group development.

Interpersonal conflictTakes place when two individuals have opposite or different views about what should be done.

Intrapersonal conflictHappens within an individual.

Conflict management•It is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.•Conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them.

Why do conflicTs occur or take place ?

ExpectationsMisunderstandingAttachment Poor communicationDifferent opinions Trust Issues

METHODS OF HANDLING CONFLICTS

3 methods of handling conflicts

1.Stimulating conflicts

2.Resolving Conflicts

3.Preventing conflicts

1.STIMULATING CONFLICTSIt is important to have conflicts

in an organisation.It improves Group & Organizational Effectiveness.

Methods of stimulating conflicts

I. Encouraging competitionII. CommunicationIII. Open Policy

I. ENCOURAGING COMPETITION

•The employees are encouraged to work hard to get financial benefits such as incentives,bonus,etc.

• When there is competition in an Organisation every employee comes up with their views which are different.One better than the other which helps the Organisation to grow and survive.

ii.Communication

Informal  communication occurs through the grapevine, which is generally word-of-mouth communication.Grapevine is commonly known as GOSSIP!

Boss said he is leaving this

Company and he will let 1

employee who is hardworking take over his

position

iii.OPEN POLICY

•Open Policy of recruitment is followed by a few Organizations.•They allow new people with new & innovative ideas and techniques to join the organization.

As this news approaches the employees who are already working n the Organization they wil try and work harderso as to get promotion/promoted to a higher level.There will be competition between the old employees and the new employees which may develop several conflicts along the way.

I need that high position..I have

been in this company for more

than 6 years

Resolving Conflicts

• Accommodating concerns of other people first rather than ones own concern.

• Gives an opportunity to look at the situation from a different angle• Focuses on the more important aspect the rather than the least important ones.

Smoothing

Confrontation

• Allows you to get to the root cause of a conflict.• A manner of exchanging each others ideas pleasantly and comfortably by listening and taking each others ideas into account. • Achievement of understanding and change in behavior.

Competing• Competition operates a zero sum game, in Which one side wins and the other loses.• Highly assertive personalities often fall back On competition as a conflict management strategy.• The competitive number works best in a limited number of conflict, such as emergency situations.• Business owners benefit from holding the competitive strategy reserve for crises situations and decisions that generate ill- Will, such as pay cuts or layoffs.

Coordinating

• The conflicting parties should come together and speak about each others interests and ideas.• There should be mutual understanding among one another.

Problem Solving

• Under this the conflict is correctly defined.• Avoiding differences and resolving them.• In order to solve a problem the conflicting party should communicate with one another.

3.PREVENTING CONFLICTS

No one wins in a fight and you gain nothing out of it. As they say “Prevention is better than cure”, thus a conflict must be prevented at its early stages as it snatches one’s mental peace and harmony.

Decisions related to conflicts should be dealt with immediately before matters get worse.

Methods of PREVENTing conflicts

I.Reducing interdependenceII.Option to appealIII.Job Rotation

I.Reducing Interdependence

A typical business organisation consists of the following main departments :Production.Research and DevelopmentPurchasing.MarketingHuman Resource Management.Accounting and Finance.

These departments are interdependent and share scarce resources.This may lead to conflicts.Hence conflicts can reduced by cutting down interdependence.Each Department should be made self sufficient in the use of resources which will make all departments independent and avoid interferences.

II.Option to appeal

When employees fight in an Organization or a conflict takes place there are chances that they might not come to a common understanding or agreement.

So,inorder to get to a solution and a common agreement the employees are given the option to appeal to higher authority.The superior authority sorts out the problem and advises the conflicting parties and gets to one proper solution which both conflicting parties will obey and listen to.This way the employees including superiors cooperate with one another.

III.Job Rotation

Job rotation is the management technique that assigns employees to different jobs and helps them to adapt to the changes. They are assigned different jobs.Employees feel relaxed as they have to work in a new environment and not in the same old boring one.This leads to less conflicts in the workplace.

Thank

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