Conflict Management Training Outline Dr. Di Ann Sanchez, DAS HR Consulting, LLC

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Dr Di Ann Sanchez, PhD, SPHR [email protected] 817-343-0066 www.dasHRconsulting.com

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This is the outline for Conflict Management Training conducted by Dr. Di Ann Sanchez, SPHR

Transcript of Conflict Management Training Outline Dr. Di Ann Sanchez, DAS HR Consulting, LLC

Page 1: Conflict Management Training Outline   Dr. Di Ann Sanchez, DAS HR Consulting, LLC

Dr Di Ann Sanchez, PhD, SPHR

[email protected]

817-343-0066

www.dasHRconsulting.com

Page 2: Conflict Management Training Outline   Dr. Di Ann Sanchez, DAS HR Consulting, LLC

Learning Objectives

What is Conflict?

What are the Common Causes of Conflict?

Why is it Important to Take an Active Role in Resolving Conflicts?

Conflict Strategies that Work.

Do’s and Don’ts for Resolving Conflicts.

Conflict Resolution Steps.

Di Ann Sanchez, PhD, SPHR © 2012- 2014 2

“Success in any endeavor is a

result of focused time.” Todd Duncan

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“Any workplace disagreement that disrupts the work flow.”

- Kathy Gurchieki

Di Ann Sanchez, PhD, SPHR © 2012 - 2014 3

Page 4: Conflict Management Training Outline   Dr. Di Ann Sanchez, DAS HR Consulting, LLC

Situation in which people perceive a threat (physical, emotional, power, status etc.)

People try to make others change their actions or to gain an unfair advantage.

Responses are based on perceptions of the situations rather than an objective view of it.

Di Ann Sanchez, PhD, SPHR © 2012-2014 4

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Emphasize Consistency

Ensure Accountability

Avoid Ignoring the Conflict

Seek to Understand

Recognize Different

Circumstances

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Conflict Resolution = eliminating the conflict by arriving at a mutually beneficial outcome.

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Step 1:

• Meet with each party privately

Step 2:

• Prepare for Meeting

Step 3:

• Meeting

Step 4:

• SMART Goals

Di Ann Sanchez © 2012-2014 6

Di Ann Sanchez © 2012

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Get conflict training for EVERYONE on the team

Understand communication styles & personal motivations

Document the discussions

Communicate your hope for success

Schedule follow up

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Page 8: Conflict Management Training Outline   Dr. Di Ann Sanchez, DAS HR Consulting, LLC

Dr Di Ann Sanchez, PhD, SPHR

[email protected]

817-343-0066

www.dasHRconsulting.com

For More information contact:

Di Ann Sanchez, PhD, SPHR © 2012 - 2014 8

Di Ann Sanchez

“What You Don’t Know About

HR- Can Hurt You!”

Di Ann Sanchez, PhD,SPHR