Conflict Management Training Outline Dr. Di Ann Sanchez, DAS HR Consulting, LLC
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This is the outline for Conflict Management Training conducted by Dr. Di Ann Sanchez, SPHR
Transcript of Conflict Management Training Outline Dr. Di Ann Sanchez, DAS HR Consulting, LLC
Learning Objectives
What is Conflict?
What are the Common Causes of Conflict?
Why is it Important to Take an Active Role in Resolving Conflicts?
Conflict Strategies that Work.
Do’s and Don’ts for Resolving Conflicts.
Conflict Resolution Steps.
Di Ann Sanchez, PhD, SPHR © 2012- 2014 2
“Success in any endeavor is a
result of focused time.” Todd Duncan
“Any workplace disagreement that disrupts the work flow.”
- Kathy Gurchieki
Di Ann Sanchez, PhD, SPHR © 2012 - 2014 3
Situation in which people perceive a threat (physical, emotional, power, status etc.)
People try to make others change their actions or to gain an unfair advantage.
Responses are based on perceptions of the situations rather than an objective view of it.
Di Ann Sanchez, PhD, SPHR © 2012-2014 4
‘
Emphasize Consistency
Ensure Accountability
Avoid Ignoring the Conflict
Seek to Understand
Recognize Different
Circumstances
Di Ann Sanchez, PhD, SPHR © 2012-2014 5
‘
Conflict Resolution = eliminating the conflict by arriving at a mutually beneficial outcome.
Step 1:
• Meet with each party privately
Step 2:
• Prepare for Meeting
Step 3:
• Meeting
Step 4:
• SMART Goals
Di Ann Sanchez © 2012-2014 6
Di Ann Sanchez © 2012
Get conflict training for EVERYONE on the team
Understand communication styles & personal motivations
Document the discussions
Communicate your hope for success
Schedule follow up
7 Di Ann Sanchez, PhD, SPHR © 2012 -2014
Dr Di Ann Sanchez, PhD, SPHR
817-343-0066
www.dasHRconsulting.com
For More information contact:
Di Ann Sanchez, PhD, SPHR © 2012 - 2014 8
Di Ann Sanchez
“What You Don’t Know About
HR- Can Hurt You!”
Di Ann Sanchez, PhD,SPHR
