Conflict management
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Transcript of Conflict management
Learning objectives Help understand what conflict is and how
conflicts arise.
Introduce different types of conflict, and
different styles of handling conflicts.
Help understand conflict management
and resolution.
Do’s and don’ts of conflict
CONFLICT MANAGEMENT
INTRAPERSONAL CONFLICTS
Within the individual
Thoughts, values, emotions
When these are resolved,
one is in a position to address
interpersonal conflicts
CONFLICT MANAGEMENT
INTERPERSONAL CONFLICTS
Between two
individuals
varied personalities
which usually results to
incompatible choices
and opinions.
CONFLICT MANAGEMENT
INTRAGROUP CONFLICT
Among individuals within a
team
Incompatibilities and
misunderstandings among
these individuals
Arises from interpersonal
disagreements
CONFLICT MANAGEMENT
INTERGROUP CONFLICTS
When a misunderstanding
arises among different
teams within an
organization
Varied sets of goals and
interests
Competition also
contributes for intergroup
conflict
CONFLICT MANAGEMENT
ACCOMODATING
Deals with the problem with
an element of self-sacrifice
An individual sets aside his
own concerns to maintain
peace in the situation
CONFLICT MANAGEMENT
AVOIDING
There is withdrawal from
the conflict
Problem is being dealt
with through a passive
attitude
Individuals end up
ignoring the problem,
thinking that the conflict
will resolve itself
CONFLICT MANAGEMENT
COLLABORATING
Aims to find a solution to the
conflict through cooperating
with other parties involved
Coming up with a successful
resolution creatively, without
compromising their own
satisfactions.
CONFLICT MANAGEMENT
COMPROMISING
Mutual give-and-take
scenario
One party is willing to
sacrifice their own sets of
goals as long as the others
will do the same
CONFLICT MANAGEMENT
COMPETING
Involves authoritative and
assertive behaviours
Here, the aggressive
individual aims to instil
pressure on the other parties
to achieve a goal
CONFLICT MANAGEMENT
BARGAINING
An agreement between parties settling what
each shall give and take or perform and
receive in a transaction
CONFLICT MANAGEMENT
Steps in Bargaining
Separate people from the
problem
Focus on interests, not positions
Invent options for mutual gains
CONFLICT MANAGEMENT
NEGOTIATION
Negotiation is about getting the
best possible deal in the best
possible way
CONFLICT MANAGEMENT
Planning to negotiate
Establish your objectives and other party’s
objectives
Frame negotiation
Identify areas of agreement
Trouble shoot disagreements
Agreement and close
CONFLICT MANAGEMENT