Conflict management
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Transcript of Conflict management
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PRESENTSSession On Conflict Management
At Delhi University, North Campus
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CONCEPTUALIZED BY
Prof. S.C Kapoor
Mr. Gaurav Vashisht
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BIRTH
DIAGNOSE
FAILURE
CAUSE CONSEQUENCE
MAY PROVIDE PERMANENT BERTH
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“ANTAGONISTIC INTERACTION IN WHICH ONE PARTY ATTEMPTS TO THWART THE INTENTIONS
OR GOALS OF ANOTHER “
A Process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about
CONFLICT
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WHY CONFLICT?
Occurs When People working interacting, living together disagree on each others way of working to achieve personnel as well as organizational goal
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C-C-I-R-CCRUCIAL CONCERNS IN RESOLVING CONFLICTS
Cause – Need – Seed – Breed –Greed – Creed – Bleed - Deed
A Description: Dew – To Few New
Never Knew-Motive-Led to Destruction: The Mahabharat’s Lesson
Draupti ,Duryodhan , Karan, Dhartratstra,Yudhister,Bheesam, Kunti,Gandhari,Shakuni,or krishna
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Where were the seeds ,and who Nurtured?
Persons - Stage - Style - Result
Duryodhan Childhood Greed, Hate, Empty Mind
Aggression
Shakuni Adolescent Logic Frustration
Limitation Destruction
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In Mahabharat all strategies failed, Though applied with judicious Mix of Intelligence, Motivation, Rational, Logic Consequence of Destruction- Picture Focused, But Failed
“Horizon is not the End, Learn to look Beyond the Horizon”
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Five Strategies To Handle Conflicts
The Turtle (Withdrawing)
Teddy Bear (Smoothing)
The Fox (Compromising)
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Contd.
The Shark (Attack-Attack)
The Owl(Supportive Confrontation)
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INTERPERSONAL CONFLICT
Conflict between two persons
INTERGROUP CONFLICT
Conflict between different groups within the same department / divisions or other departments / divisions
TYPES OF CONFLICT
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SOURCES OF CONFLICT
PERSONALITY CLASHES
Not everyone thinks, deals, looks or acts alike. All these cause conflict. At times these conflicts are also a rich source of creative problem solving
THREAT TO STATUS
Status or the social rank of a person in a group is very important to many individuals. Conflict arises as individuals want to maintain a desired image
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SOURCES OF CONFLICT (Contd.)
CONTRASTING PERCEPTIONS Each one of us hold different
perceptions of the same thing, depending on our past experiences. We perceive things as we want to perceive them. We fail to realize how the other person is perceiving it. Conflict may arise unless employees learn to see things as others see them and help others to do the same in reverse
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SOURCES OF CONFLICT (Contd.)
ORGANIZATIONAL CHANGE
People hold differing views over the direction to take, routes to take and their likely success in the resources to be used and the probable outcomes
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Roadblocks TO Resolving Conflict
Clashing Egos - Styles Of ConflictsName callingSarcasm/RidiculeInsulting Threatening BlamingInflexibilityDefensive body posturing/language
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Key Components of Conflict Resolution:
Controlling emotional responses
Seeking understanding
Identifying needs and common interests
Seeking mutual benefit or purpose
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Flexibility
Willingness to change
Agree to Disagree
Great Listening skills
Contd.
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