CONFLICT IS A GIFT, ALTHOUGH IT’S WRAPPED

BADLY

Introduction

• It is simply something like this…… Cartoon Conflict - YouTube.flv

• We define conflict as :

Mental or Physical struggle resulting from incompatible needs, drives, wishes, or external or internal demands

Conflict Management

Conflict Management

Conflict Management

• Conflict management is,

Implementing strategies to limit the negative aspects and to increase the positive aspects of conflict s

Types of Conflicts

Functional Conflicts Dysfunctional Conflicts

Logiwiz Limited

• Member of Hayleys Advantis

• Provide Logistic Solutions

• Main Customers– Unilever – Caltex– GSK– Coats Thread– P & G– Nestle– MAS

MAS Active

• Member of MAS Holdings

• South Asia’s Largest apparel manufacturer

• Main Customers• Nike• Adidas• Columbia• Ann Taylor

Overview to Survey

Survey Procedure

• Selecting a sample of 10 non-executive employees.

• Informing the employees about the purpose and procedure of the survey

• Distribution of questionnaires to be filled within 15 minutes.

• Questions were focused on several areas

Overview to Survey

Practical Issues

• Restrictions from the management• Awake dark memories • Employee’s busy time schedules • Not effective much as face to face interviews • Come up with accurate conclusion • Recommendations Vs Reality

Analysis & Interpretation

Analysis & Interpretation

• Scale for mean Low 00 - 20 Moderate 21 - 40 High 41 - 50

Analysis & Interpretation

Logiwiz

• Total mean 30.6

• Moderate opinion regarding conflicts

Analysis & Interpretation

MAS Active

• Total Mean 19.2

• Discourage Conflicts

Birds eye view to the context

Logiwiz

Birds eye view to the context

HR Department Man-Power Company

Birds eye view to the context

MAS Active

Birds eye view to the context

HR Department Operational Level Employees

Summary

Neutral Depends on the situation

Summary

Logiwiz Limited

• Neither encourage nor discourage

• Situational Adjustment

Summary

Discourage Organizational

Conflicts

Summary

MAS Active

• Completely discourage• Conflicts eradicate the productivity• It will damage to the brand image • Eliminate before arise

Recommendation

Logiwiz Limited

• Neither encourage nor discourage organizational conflicts

• Responding to the conflicting situations depending on the situation may not work always

• Should have a clear conflict resolution policy

MAS Active

• Totally discourage potential conflicts

• Should understand conflicts have positive and negative impacts

• Should absorb positive side of conflicts

Thank You……

“Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.”

-- William James