Conflict Management - 1 Day - PM Expert Live · Conflict Management - 1 Day PDUs - 6.5 PMI’s...
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© 2020, Revised 8/07/20 PMI, PMP, PMBOK, PMI-ACP, and the Authorized Training Partner badge are registered marks of Project Management Institute, Inc. BABOK is a registered mark of International Institute of Business Analysis 1 The Mathis Group, Inc. 1-800-224-3731 Presentations That Educate, Motivate, and Inspire www.themathisgroup.com Conflict Management - 1 Day PDUs - 6.5 PMI’s Talent Triangle Breakdown Leadership - 6.50 PMI’s Certification Breakdown PMP - 6.50 PMI-ACP - 6.50 PMI-SP - 6.50 PMI-RMP - 6.50 PfMP - 6.50 PMI-PBA - 6.50 Course Description: This one-day course will focus on ways to reduce professional or personal conflict. Participants will gain insight into ways to acquire control of volatile situations and prevent anger from escalating. They will receive clear steps of action for getting to the root of the conflict. Ways to facilitate bad situations, techniques for gaining consensus, and simple confrontation techniques that reduce stress will all be examined. Method of teaching: Students will use discussion, cases, and group activities to facilitate the course. Course Objectives: Objective 1: Define conflict • Analyze eight most common times for conflict • Identify six reasons for conflict among workers • Discuss the positive side of conflict • Examine rules for handling anger • Analyze hostility and how it surfaces • Examine how to handle personal and professional hostility • Compare levels of group conflict • Identify seven stages of group conflict Objective 2: Review active listening skills • Discuss hedge words people use to distort communication • Choose words to use that help • Analyze techniques people use to avoid issues Objective 3: Create action plans for quick resolution • Create a code of conduct for controlling a resolution meeting face-to-face virtual instructor-led Objective 4: Examine confrontation techniques • Compare ways to confront others while helping them save face • Review assertiveness techniques • Apply facilitation skills for allowing everyone to be heard • Discuss the facilitator’s responsibilities • Create questions to guide others through the process • Analyze ways to prevent arguing • Discuss times to make amends
Transcript of Conflict Management - 1 Day - PM Expert Live · Conflict Management - 1 Day PDUs - 6.5 PMI’s...
© 2020, Revised 8/07/20PMI, PMP, PMBOK, PMI-ACP, and the Authorized Training Partner badge are registered marks of Project Management Institute, Inc.BABOK is a registered mark of International Institute of Business Analysis
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The Mathis Group, Inc. 1-800-224-3731 Presentations That Educate, Motivate, and Inspire www.themathisgroup.com
Conflict Management - 1 DayPDUs - 6.5
PMI’s Talent Triangle BreakdownLeadership - 6.50
PMI’s Certification BreakdownPMP - 6.50PMI-ACP - 6.50 PMI-SP - 6.50PMI-RMP - 6.50PfMP - 6.50PMI-PBA - 6.50
Course Description: This one-day course will focus on ways to reduce professional or personal conflict. Participants will gain insight into ways to acquire control of volatile situations and prevent anger from escalating. They will receive clear steps of action for getting to the root of the conflict. Ways to facilitate bad situations, techniques for gaining consensus, and simple confrontation techniques that reduce stress will all be examined.
Method of teaching: Students will use discussion, cases, and group activities to facilitate the course.
Course Objectives:Objective 1: Define conflict• Analyze eight most common times for conflict• Identify six reasons for conflict among workers• Discuss the positive side of conflict• Examine rules for handling anger• Analyze hostility and how it surfaces• Examine how to handle personal and
professional hostility• Compare levels of group conflict• Identify seven stages of group conflict
Objective 2: Review active listening skills• Discuss hedge words people use to distort
communication• Choose words to use that help• Analyze techniques people use to avoid issues
Objective 3: Create action plans for quick resolution• Create a code of conduct for controlling a
resolution meeting
face-to-face
virtual instructor-led
Objective 4: Examine confrontation techniques• Compare ways to confront others while helping
them save face• Review assertiveness techniques• Apply facilitation skills for allowing everyone to
be heard• Discuss the facilitator’s responsibilities• Create questions to guide others through the
process• Analyze ways to prevent arguing• Discuss times to make amends
