Confidential & Proprietary - ATM · PDF file1-877-726-4643 Confidential & Proprietary Used...

1-877-726-4643 Confidential & Proprietary

Used with Permission, ©2012 Kahuna ATM Solutions

This information is being provided as a GUIDE ONLY

Each ATM ISO/Operator should consult with their compliance officer and/or attorney for legal advice on how to comply with ADA Standards.

Upgrading to the latest software and testing of all

audio headphone jacks are HIGHLY RECOMMENDED.

Used with Permission from Kahuna ATM Solutions ©2012 Kahuna ATM Solutions │ Confidential & Proprietary

Revised February 2012



2010 ADA STANDARDS The U.S. Department of Justice recently issued revised ADA regulations, including changes to its 2010 Standards for Accessible Design that effect ATMs. Details on how the regulations affect ATMs can be found in section 707, Automatic Teller Machines and Fare Machines. The 2010 ADA standards address both physical access and communication-related elements to make ATMs usable by individuals who are visually impaired as well as those who have mobility challenges.

PHYSICAL ACCESS 1. Height & Reach 2. Accessible Route 3. Floor Space

COMMUNICATIONS ELEMENTS 1. Speech Capabilities* 2. Input Controls 3. Numeric Keys 4. Function Keys 5. Display Screen 6. Braille Instructions*

Key Compliance Dates March 15, 2011: ADA Compliance Plans Due March 15, 2012: Final Compliance Due

— Fixed ATMs installed PRIOR to March 15, 2012, must comply with the 1999 ADA standards AND 2010 standards for communications elements.

— Non-fixed ATMs (those not bolted to the ground or using hard-wired communications methods) must comply with the 2010 ADA standards for physical access and communications elements.

— ATMs installed or altered AFTER March 15, 2012, must comply with the 2010 ADA standards.

*There is NO “safe harbor” for speech capabilities and Braille instructions.



Safe Harbor Fixed ATMs: Fixed ATMs that were installed prior to March 15, 2012, and are in compliance with the 1991 ADA standards qualify for safe harbor and need not be physically adjusted to meet the 2010 standards. There however is no “safe harbor” for 2010 ADA standards in regard to communications elements. Non-Fixed ATMs: There is no safe harbor for non-fixed terminals. Non-fixed ATMs must meet 2010 standards for both physical access and communications elements. See fixed ATM definition below. Keypads: In March 2011 the Department of Justice indicated that keypads on fixed ATMs installed prior to March 15, 2012, that meet the 1999 ADA standards, do NOT need to be modified. More Than One Terminal Per Location: Where two or more ATMs are located at the same location (both must be inside or both must be outside of the location, location must have same address), only one machine — the one with the highest functions available — must be compliant.

Fixed ATMs vs. Non-Fixed ATMs The Department of Justice has historically considered terminals that are bolted to the ground and/or use hard-wired communications methods to be fixed. Accessibility standards for non-fixed ATMs have not been released by the Department of Justice and there is no estimated release date set at this time. It is possible that the guidelines may come out well after the final compliance deadline of March 15, 2012. It should be assumed that non-fixed ATMs will need to meet 2010 ADA standards for physical access and communications elements.

ADA Enforcement Although there is no official agency set up to enforce ADA, there are a number of ways that ATM owners could be at risk for litigation if they do not comply with ADA. The two most likely scenarios are:

— The Attorney General of the United States filing suit in federal court to enforce ADA, and — A class action lawsuit brought by a disability rights group or disabled individuals that feels they have been

discriminated against.



Responsibility for Compliance According to the Department of Justice, any entities that own, lease or operate ATMs in a public place are ultimately responsible for ADA compliance. This could be a financial institution, merchant, an independent ATM deployer, ATM manufacturer, ATM lessor or a sponsoring financial institution. Because our legal system in the United States allows anyone to sue anyone else for anything and attorneys tend to sue all parties involved looking for the highest payoff, it is important that everyone involved in the ATM value chain be aware of ADA compliance and take steps to ensure that their ATMs are compliant.

Non-Compliance Penalties Although it isn’t clear at this point how much penalties for non-compliance will be, some attorney’s are suggesting that civil penalties could be up to $55,000 for the first violation and $110,000 for any additional violation. Add in lawyer fees for representation and non-compliance with ADA could be extremely costly for small businesses.



1991 Standards vs. 2010 Standards 1991 Regulations 2010 Regulations

Height / Reach

Forward & Side (Unobstructed):

Forward: 15”—48” Max Side: 15”—48” Max

Forward & Side (Obstructed): Forward: 44”—48” Max Side: 46”—48” Max

Forward & Side (Unobstructed):

Forward: 15”—48” Max Side: 15”—48” Max

Forward & Side (Obstructed): Forward: 44”—48” Max Side: 46”—48” Max

Display Screen

Must be visible from a point located 40” above the center of the clear floor space in front of the machine.

Must be visible from a point located 40” above the center of the clear floor space in front of the machine.

Speech Enabled

Not specified.

Must be speech enabled to accommodate the visually impaired through a standard audio mini-jack or telephone headset. **There is NO “safe harbor” for speech capabilities. All ATMs must meet this reg.**

Function Keys

Enter or Proceed = Raised CircleClear or Correct = Raised | Cancel = Raised Letter X

Enter or Proceed = Raised CircleClear or Correct = Raised Left Arrow (<) Cancel = Raised Letter X

Signage

Not specified.

Braille instructions for initiating the speech mode must be provided. **There is NO “safe harbor” for Braille instructions. All ATMs must meet this reg.**



1991 Regulations 2010 Regulations

Input Control At least one tactually discernible input control shall be provided for each function. Numeric keys must be arranged in a 12-key ascending or descending telephone keypad layout. Shall contrast visually from background surface. The number 5 key shall be tactilely distinct from the other keys

At least one tactually discernible input control shall be provided for each function. Numeric keys must be arranged in a 12-key ascending or descending telephone keypad layout. Shall contrast visually from background surface. The number 5 key shall be tactilely distinct from the other keys

For more information on the 1991 regulations, see Section 4.34 of the 1991 ADA Standards for Accessible Design.

— Fixed ATMs installed PRIOR to March 15, 2012 must comply with the 1991 ADA standards or the 2010 ADA standards for physical access. All ATMs installed prior to AND after March 15, 2012, must comply with the communication elements in the 2010 standards. There is NO “safe harbor” for communication elements.

— Non-fixed ATMs (those not bolted to the ground or using hard-wired communications methods) must comply with the 2010 ADA standards for physical access and communications elements. See Fixed vs. Non-Fixed definition on page 4.

— ATMs installed or altered AFTER March 15, 2012, must comply with the 2010 ADA standards.



New ATM ADA Standards

PHYSICAL ACCESS

1. Height & Reach Requirements** To meet the 2010 ADA regulations, the high forward reach without any obstructions shall be 48 inches (1220 mm) maximum and the low forward reach shall be 15 inches (380 mm) minimum above the finish floor or ground. Operable parts must be placed within the reach ranges.

** Fixed ATMs that were installed prior to March 15, 2012, and are in compliance with the 1991 ADA standards qualify for “safe harbor” and need not be physically adjusted to meet the 2010 standards. There will be no “safe harbor” for 2010 ADA standards in regard to communications elements on these ATMs however. **There will also be no safe harbor for “non-fixed” terminals either. Non-fixed ATMs must meet 2010 standards.

ATMs with touchscreen functionality must follow the same height and reach specifications as with other operable parts.



2. Accessible Route One full unobstructed side of the clear floor or ground space shall adjoin an accessible route or adjoin another clear floor or ground space.

3. Floor Space The clear floor or ground space must be 30 inches by 48 inches minimum. Positioned for either forward or parallel approach, one full unobstructed side of the clear floor space must adjoin an accessible route. Please be careful to not stack boxes or other items near the ATM. This action may cause the ATM to be non-compliant.

If your clear floor space is located in an alcove or otherwise confined on all or part of three sides, additional maneuvering clearance must be provided.

— Parallel Approach Alcoves: Must be at least 60 inches wide by 15 inches minimum.

— Forward Approach Alcoves:

Must be at least 36 inches wide by 24 inches.

These regulations do not apply to drive-up ATMs.



COMMUNICATIONS ELEMENTS 1. Speech Capabilities

The new ADA regulations mandate that ATMs must be speech enabled in order to accommodate the visually impaired and those with mobility challenges as these individuals cannot effectively block the ATM screen with their bodies for privacy. Speech shall be capable of being repeated or interrupted. Volume control shall be provided for the speech function.

2. Input Controls

Under the new ADA regulations, at least one tactilely discernible input control shall be provided for each function. Where provided, key surfaces not on active areas of display screens, shall be raised above surrounding surfaces. Where membrane keys are the only method of input, each shall be tactilely discernable from surrounding surfaces and adjacent keys.

There is NO “safe harbor” for speech capabilities. Advertisements and other similar information are not required to be audible unless they convey information that must be used in the transaction process.

In March 2011, the Department of Justice indicated that keypads on “fixed” ATMs installed prior to March 15, 2012, that meet the 1999 ADA standards, do NOT need to be modified.



3. Numeric Keys Numeric keys must be arranged in a 12-key ascending or descending telephone keypad layout in order to meet new ADA regulations. The number five key shall be tactilely distinct from the other keys.

4. Function Keys

To meet new ADA regulations, function keys must contrast visually from background surfaces. Characters and symbols on key surfaces shall contrast visually from key surfaces, and visual contrast shall be either light-on-dark or dark-on-light. Function key surfaces shall have tactile symbols as follows:

Enter or Proceed Key: raised circle Clear or Correct Key: raised left arrow Cancel Key: raised letter x Add Value Key: raised plus sign** Decrease Value Key: raised minus sign**

If audio guidance provides clear instructions on how to increase/decrease volume using other keys, the +/- keys do not

need to be raised, according to the Department of Justice.



5. Display Screen

The display screen must be visible from a point located 40 inches above the center of the clear floor space in front of the machine. Drive-up ATMs are excluded from these regulations. Screen Characters Characters displayed on the screen must be in a sans serif font. Characters should be 3/16 inch high minimum based on the uppercase letter “I”. Characters must contrast with their background with either light characters on a dark background or dark

characters on a light background.



6. Braille Instructions Braille instructions that explain how to initiate the speech mode must be affixed to ATMs in order to be in compliance with new ADA regulations. There is NO “safe harbor” for Braille instructions.

Additional information on Braille can be found in Section 703.3 of the 2010 ADA Standards for Accessible Design.

Non-Compliant Symbol The raised headphone symbol which is present on most ATM models is NOT adequate.

If the Braille instructions are not present on the ATM, a Braille instruction decal should be installed near the audio jack. If the instruction decal will not fit near the jack, a directional Braille decal should be installed there and Braille instruction decal should also be applied to the ATM as close to the jack as possible. ADA-compliant Braille decals are available from GetBranded.com.



AOneATM ADA Resources ADA UPGRADE KITS, PARTS & SUPPLIES

ATM SERVICE

Thom Stone 1-866-775-9496 [email protected]

Justin Blackley 1-866-769-7981 [email protected]

ATM EQUIPMENT SALES │ www.aoneatm.com

Sam Jackson 1-866-775-9496 [email protected]

Gene Tidwell 1-866-769-7981 [email protected]

Frank Shumpert 1-866-775-9496 [email protected]

Vance Rowland 1-866-769-7981 [email protected]

Wanda Poole 1-866-775-9496 [email protected]

Sandra VanGeison 1-866-769-7981 [email protected]



ADDITIONAL ADA RESOURCES Architectural & Transportation Toll-Free ADA Information Line

Barriers Compliance Board 1-800-514-0301 www.access-board.gov John Wodatch, Section Chief (800) 872-2253 or (202) 272-0020 Answers to general questions [email protected] Answers to technical questions

Marsha Mazz, Director Order technical assistance materials Questions on guidelines Copies of guidelines Subscribe to Access Currents U.S. Department of Justice American Bankers Association

ADA Civil Rights Division www.aba.com www.usdoj.gov/crt/ada (202) 663-5073 Register for e-mail updates Nessa Feddis, Senior Counsel Compliance checklist Ginny O’Neil, Legislative Affairs Equivalent state guidelines



Diebold ATMs

ATM Model Current Specifications & ADA Regulations Upgrade / Replace

ATMs Running on OS2 Platform

Does not meet ADA requirements.

No Upgrade Kits Available.

Replace ATM

I0 Series Models

Does not meet ADA requirements. No Upgrade Kits Available.

Replace ATM

i Series Models

Current Specifications

Does not meet ADA requirements. No Upgrade Kits Available

Replace ATM e?

ix Series Models

Current Specifications


Replace ATM e?

AT

Opteva® Models

Most Opteva models meet ADA Regulations

**************************** Early models such as the 520, 560, 720, 740 & 760

may not have come with headphone jacks or be running software that allows text to speech

*********************** Upgrade ATM

THIS INFORMATION IS BEING PROVIDED AS A GUIDE ONLY. Each ATM should be researched to find the best possible ADA upgrade path.



Fujitsu ATMs**


Fujitsu ATMs


Replace ATM

**Fujitsu no longer manufactures ATMs.




Genmega ATMs


G1900

Meets all ADA height and audio requirements.

G2500


GT3000

Meets all ADA height and audio requirements, If installed properly.

G6000 ATM-Kiosk



**Keypads do not include raised +/- keys. Based on feedback these are not necessary because they are not used for increasing/decreasing value in software functionality.



Glory ATMs


SK-100/100A

Casino Kiosk/ATM

Meets 1999 ADA requirements. Does not meet 2010 ADA audio/speech requirements.

No upgrade kits available as of 08/18/11. New model coming out in 2012.

Replace ATM




GRG ATMs


E300L Models


H22N Drive Up Models

Meets all ADA height and audio requirements, if installed properly.

H22N Lobby Models


H38D


H38N Drive Up Models





H38N Lobby Models


H46N Island Models


H68N Drive Up Recycler


H68N Lobby Recycler





Greenlink ATMs**


C-1000, T-1000 & U-1000

Greenlink C-1000, T-1000 & U-1000 series ATMs do not meet ADA requirements.

No Upgrade Kits Available.

Replace ATM

All Other Models

All other model Greenlink series ATMs can be upgraded to meet ADA requirements.

Upgrade ATM

**Greenlink no longer manufacturers ATMs. Wellington Technologies has purchased the manufacturing rights.




Hantle ATMs ATM Model Current Specifications & ADA Regulations Upgrade / Replace

1700 Series


1700W Series


C4000 Series


C4000 Series

Meets all ADA audio requirements and height requirements, if installed properly.


**Keypads do not include raised +/- keys. Based on feedback, raised keys are not necessary because they are not used for increasing/decreasing value in software functionality.



MoneyTree ATMs


Palmetto

When contacted MoneyTree indicated that all models were

compliant. No specific details about each model were shared.

The ADA Guide will be updated as more info.

becomes available.

Juniper Series




becomes available.

Mesquite Series




becomes available.

Sago




becomes available.

Sequoia




becomes available.




NCR ATMs


ATMs Running on OS2 Platform

Does not meet ADA audio requirements.

**Host will have to download file for text to speech

Upgrade to AptusEdge Turn on Text to Speech

ATMs without

Private Audio Lead Thru Jacks


Audio Upgrade Kit

Upgrade to AptusEdge Turn on Text to Speech

SelfServ™ Models

Compliant with ADA height requirements. Most of the newer units should meet audio requirements.

Audio Upgrade Kit Upgrade to AptusEdge Turn on Text to Speech

Personas M Series

Compliant with ADA height requirements. Does not meet ADA audio requirements.

Audio Upgrade Kit Upgrade to AptusEdge Turn on Text to Speech

Personas 5300 Models

Does not meet ADA requirements.

No Upgrade Kits Available

Replace ATM



Upgrade Kits Available

Replace ATM






Replace ATM



Replace ATM

EasyPoint 53, 55 & 57


Replace ATM

EasyPoint 3800

Compliant with ADA height requirements. Audio hardware software will need to be upgraded.

Software release date set for 2012.

Upgrade Software

*Tidel SC Model


Replace ATM




Tidel TD Model*


Replace ATM

Tidel IS800 Model*


Replace ATM

Tidel IS1000 Model*


Replace ATM

Tidel IS2000 Model*


Replace ATM

Tidel 3100 Model*




ATM Model Current Specifications & ADA Regulations Upgrade / Replace Tidel 3300 Model*


Tidel 3400 Model*


Tidel 3700 Model*


*Tidel no longer manufactures ATMs. Contact Tidel is now owned by NCR EasyPoint.




Nautilus Hyosung ATMs ATM Model Current Specifications & ADA Regulations Upgrade / Replace

Nano Cash

Does not meet ADA regulations.

*Sold by Tranax in the U.S.

Replace ATM

. Mini-Bank 1000 Series.

Meets all ADA height requirements. Does not meet regulations for voice guidance.

Braille instructions not included. *Sold by Tranax in the U.S.

Upgrade ATM NH Kit Available

• Includes ATM9 Board • Volume Control Patch Available late February Install Braille Decal

Mini-Bank 1500 Series

Meets all ADA height requirements. May not meet regulations for voice guidance.

Braille instructions not included.


• Mainboard Version V11.xx.xx & Lower Eequire

ARM9 Board Upgrade • Mainboard Version

V21.xx.xx & Higher Requires Software Patch Only

• Volume Control Patch Available Late February

Install Braille Decal




1800 Series Models


Braille instructions are not included.

Upgrade ATM

NH Kit Available • NH Volume Control

Software Patch Required • Mainboard Version

V21.xx.xx Software Patch Available Late February

• 1800Ce and SE Versions with Mainboard 31.xx.xx

and Older Software Patch Now Available




Braille instructions are not included. *Sold by Tranax in the U.S.



Mini-Bank 2100T Series

Meets all ADA height requirements, if installed properly. Does not meet regulations for voice guidance.



• Upgrade to ARM9 Mainboard











2700 Series Models

Meets all ADA height and audio requirements. Braille instructions are not included.


Monimax Series Models



Monimax 5100 Models


Touch screen is over the maximum elevation.

Install Braille Decal Use Bottom ½ of Screen




Tidel ATMs**

Tidel SC Model


Replace ATM

Tidel TD Model


Replace ATM

Tidel IS800 Model


Replace ATM

Tidel IS1000 Model


Replace ATM

Tidel IS2000 Model


Replace ATM




ATM Model Current Specifications & ADA Regulations Upgrade / Replace Tidel 3100 Model


Tidel 3300 Model


Tidel 3400 Model


Tidel 3700 Model


Tidel no longer manufacturers ATM. Tidel is now owned by NCR EasyPoint.




Tranax ATMs

Nano Cash

Does not meet ADA regulations.

Replace ATM

. Mini-Bank 1000 Series.


Braille instructions not included. *Sold by Tranax in the U.S.

Upgrade ATM

NH Kit Available • Includes ATM9 Board • Volume Control Patch Available late February Install Braille Decal


Meets all ADA height requirements. May not meet regulations for voice guidance.

Braille instructions not included. *Also sold by Nautilus Hyosung in the U.S.

Upgrade ATM

NH Kit Available • Mainboard Version

V11.xx.xx & Lower Eequire ARM9 Board Upgrade • Mainboard Version

V21.xx.xx & Higher Requires Software Patch Only









*Only sold by Tranax in the U.S. Manufactured by Hantle.




Braille instructions are not included. *Also sold by Nautilus Hyosung in the U.S.

Upgrade ATM


Mini-Bank 2100T Series

Meets all ADA height requirements, if installed properly. Does not meet regulations for voice guidance.

Braille instructions are not included. **Also sold by Nautilus Hyosung in the U.S.

Upgrade ATM

NH Kit Available • Upgrade to ARM9

Mainboard • Volume Control Patch Available Late February




Braille instructions are not included. *Also sold by Nautilus Hyosung in the U.S.

Upgrade ATM


Most Tranax models were manufactured by Nautilus Hyosung.


**Mini-Bank 1700 series keypads do not include raised +/- keys. Based on feedback, these are not necessary because they are not used for increasing/decreasing value in software functionality.



Triton ATMs

Triton 8100

Units shipped prior to April 2004, do not meet audio regulations. Does not include Braille instructions.

Upgrade ATM Install Braille Decal

Triton 9100

Units shipped prior to April 2004, do not meet audio regulations. Does not include Braille instructions.

Upgrade Kit Available Install Braille Decal

Triton 9600

Models shipped prior to Dec. 2000, exceed height regulations.

**************************** Units shipped after Dec. 2000, meet height

requirements but do not meet audio regulations. Does not include Braille instructions.

Replace ATM

*********************** Upgrade Kit Available Install Braille Sticker

Triton 9700

Does not include Braille instructions.






Triton Mako

Does not meet ADA regulations. No upgrade kit available.

Replace ATM

Triton RL1600

Meets all ADA height and audio requirements. Braille instructions included.

Triton Traverse


Triton RL2000





Triton RL5000

Units purchased between July 2003-Feb. 2008, do not include Braille instructions.


Triton RL5000XP

Units purchased between Dec. 2004-March 2008, do not include Braille instructions.


Triton RT2000


Braille instructions included.

Triton FT5000






Triton FT5000XP



Triton FT7000




**Keypads do not include raised +/- keys. Based on feedback, these are not necessary because they are not used for increasing/decreasing value in software functionality.



Weathermaster ATMs ATM Model Current Specifications & ADA Regulations Upgrade / Replace

Weathermaster

Does not meet ADA regulations. When contacted Qualtex indicated they were working

on upgrade kits that will be available in early 2012. The Guide will be updated as more info becomes available,

Upgrade ATM in early 2012




Wincor Nixdorf ATMs


Wincor Nixdorf ATMs

All Wincor Nixdorf ATMs, except the 2100 model series, meet ADA regulations for height.

**************************** All Wincor Nixdorf ATMs can be upgraded

to meet ADA audio requirements.

**************************** Install ProCash Software,

Web-Extensions & Via Voice

2100 Series

2100 models do not meet ADA height requirements. The print out must be modified to extend out to 48”

Upgrade ATM




WRG ATMs


WRG ATMs

ATMs with CPU hardware version 4.8 or above and serial numbers beginning with 2009-715-xxx (manufactured after 4/1/08)

and 2009-415-xxx (manufactured after 6/8/09) meet ADA audio requirements and height requirements.

Non-compliant CPUs can be replaced.




AOneATM ADA Resources ADA UPGRADE KITS, PARTS & SUPPLIES

ATM SERVICE

Thom Stone 1-877-726-4643 [email protected]

Justin Blackley 1-877-726-4643 [email protected]

ATM EQUIPMENT SALES │ www.aoneatm.com

Sam Jackson 1-877-726-4643 [email protected]

Gene Tidwell 1-877-726-4643 [email protected]

Frank Shumpert 1-877-726-4643 [email protected]

Vance Rowland 1-877-726-4643 [email protected]

Wanda Poole 1-877-726-4643 [email protected]

Sandra VanGeison 1-877-726-4643 [email protected]



ATM FLEET QUOTE CHECKLIST To obtain a quote, please complete and return to AOneATM by fax to (864) 332-0709. Company: ________________________________________________ Contact: ___________________________________

E-Mail:___________________________________________________ Phone: ____________________________________

Current ATM Model Quantity Provide Quote on Upgrade Kits,

If Available

Provide Quote Replacement ATM

Replacement ATM Make / Model

Provide Quote Upgrading/Installing

Service Zipcode(s)

Questions? Call us at 1-877-726-4643

Confidential & Proprietary - ATM · PDF file1-877-726-4643 Confidential & Proprietary Used...

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