CONFERENCE PROGRAMMEsubmit.confbay.com/download/Programme_ICNTS_2015_sDM4g... · 2015. 4. 9. ·...

INTERNATIONAL CONFERENCE ON

NATURAL RESOURCES, TOURISM AND SERVICES MANAGEMENT

Theme:

Inclusive responsibility towards sustainable community well-being

14-16 APRIL, 2015, Promenade Hotel, Kota Kinabalu, Sabah, Malaysia

CONFERENCE PROGRAMME

ORGANISED BY:

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CONTENTS

Welcome from the Minister of Tourism, Culture and Environment Sabah…………………………...

Welcome from the Vice Chancellor of Universiti Putra Malaysia………………………………………..

Welcome from the Vice Chancellor of Universiti Malaysia Sabah………………………………………..

Welcome from the Vice Chancellor of Universiti Sains Malaysia………………………………………....

Welcome from the Chairperson of ICNTS 2015…………………………………………………………….……

Sponsors & Contributors…………………………………………………………………………………………………..

Conference Facilities………………………………………………………………………………………………………..

Conference Team……………………………………………………………………………………………………………..

ICNTS 2015 Conference Programme at a Glance………………………………………………………………..

ICNTS 2015 Detailed Programmes…………….……………………………………………………………………...

ICNTS 2015 Keynote Speakers………………………………………………………………………………………….

ICNTS 2015 Parallel Sessions……………………………………………………………………………………………

Participants Index……………………………………………………………………………………………………………

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Welcome from the Minister of Tourism, Culture and Environment Sabah

FOREWORD FROM

MINISTER OF TOURISM, CULTURE AND ENVIRONMENT, SABAH My heartiest congratulations to the three universities- Universiti Putra Malaysia, Universiti Sains Malaysia and Universiti Malaysia Sabah for its effort and initiative in organising the INTERNATIONAL CONFERENCE ON NATURAL RESOURCES, TOURISM AND SERVICES MANAGEMENT 2015.

Sabah, Malaysia is indeed blessed with attractive natural resources and these are our valuable assets and attractions for the tourism industry. Our strategic location with good air links and excellent airport facilities with upcoming convention centre, economic stability and tropical weather as well as the best of multi-cultural hospitality make the state a premier tourist destination for both leisure travellers and business events. Nevertheless, this needs good management to ensure the sustainability of our natural resource and continuous improvement in providing quality services to our tourists. In this manner, Sabah will be a competitive tourist destination and able to sustain the growth of tourism. Thus, I consider this conference serves as an excellent platform for the researchers and practitioners to exchange knowledge and to discuss and debate the critical issues that affect related natural resources and services management through the keynote and panel discussion sessions.

Besides taking advantage of the learning and networking opportunities during the conference, I hope the speakers and participants will take this opportunity to experience some of the key attractions in Sabah and enjoy our fresh seafood. We have a great wealth of natural and cultural resources, our million-year-old rainforests, beautiful islands and Kinabalu National Park as a world heritage icon.

On behalf of the state Ministry of Tourism, Culture and Environment, I welcome you to Sabah, for a successful conference and may all of you have a pleasant stay in Kota Kinabalu. Sabah Land Below the Wind.

( DATUK SERI PANGLIMA MASIDI MANJUN )

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Welcome from the Vice Chancellor of Universiti Putra Malaysia

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Welcome from the Vice Chancellor of Universiti Malaysia Sabah

Foreword - Vice-Chancellor of UMS

It is my great pleasure to welcome you to the land below the wind, Kota Kinabalu, Sabah; and to the

INTERNATIONAL CONFERENCE ON NATURAL RESOURCES, TOURISM AND SERVICEs MANAGEMENT

2015 jointly organised, for the first time, by Universiti Putra Malaysia, Universiti Sains Malaysia and

Universiti Malaysia Sabah, an excellent collaboration and partnership.

The conference addresses key issues in the tourism industry, namely natural resources, tourism and

services management. These areas are indeed vital components in the tourism industry, in particular

Sabah, Malaysia. We must ensure sustainability and excellent service quality in the delivery of tourism

products through the proper management and conservation of our natural resources. Sabah is blessed

with a range of natural resources from the forest and sea that are pertinent to our tourism industry. Thus,

in order for tourism industry to sustain its growth and making Sabah a globally competitive tourist

destination, the issues relating to natural tourist attractions and service management can no longer be

ignored. Indeed, tourism has been identified as one of the niche areas of research in Universiti Malaysia

Sabah and there are endeavours to contribute significantly to this research area.

I consider this conference timely and relevant to be held in Kota Kinabalu, as it serves as an important

platform for researchers to disseminate a wide range of pertinent findings as well as hold constructive

discussions with the practitioners in the tourism industry. Thus, it serves as a quest towards competitive

tourism destination through sustainable natural resource and service management.

The conference would not have been possible without the cooperation from the three Universities and

with the support from the Long Term Research Grant JPT.S(BPKI)2000/09/01/015Jld.4(67). My

heartiest congratulations to the three universities for their efforts and initiative in organising this very

prominent international conference held in Kota Kinabalu, Sabah!

My gratitude to Universiti Putra Malaysia, Universiti Sains Malaysia and Universiti Malaysia Sabah and the

organising committee for their commitment and efforts toward this conference.

Once again, I welcome you to Kota Kinabalu, Sabah for a successful conference and may all of you have a

pleasant stay in Sabah.

“Strive to Excel”

Sincerely

PROF. DATUK DR. MOHD HARUN ABDULLAH Vice-Chancellor UMS

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Welcome from the Vice Chancellor of Universiti Sains Malaysia

Foreword - Vice-Chancellor of USM

It is indeed my privilege and honour to welcome distinguished speakers and delegates to the

“International Conference on Natural Resources, Tourism and Services Management 2015”, which is co-

organised by Universiti Putra Malaysia, Universiti Malaysia Sabah and Universiti Sains Malaysia. This

conference offers distinctive opportunities for academic researchers, experts and consultants to exchange

ideas, knowledge and experiences, so that they are kept abreast with the latest trends that are taking place

in the fields of natural resources, tourism and services management. There has always been a rising

demand for specialised knowledge and expertise in these three areas, and the industry continually offers

creativity, innovativeness and entrepreneurship development in the related activities.

In recent decades, growing awareness among researchers of the relations between tourism and natural

resource management has resulted in a substantial body of academic literature examining tourism issues

under a relatively new set of tourism concepts. Seemingly new forms of tourism, such as nature-based

tourism, ecotourism, and sustainable tourism, now are advocated as an environmentally safe basis for

economic development in many rural locations worldwide. This form of tourism development changes our

relationship to the natural environment and moves our perception of it from viewing the environment as

an attribute to regarding it as a resource. Our goal is to foster tourism in environmentally sensitive areas

in a manner which is conservation supportive, ecologically friendly and environmentally educative. If this

is fostered and coupled with an excellent service management, then the promise of the symbiotic

relationship between tourism and the environment will begin to be achieved.

In their diversity, the papers to be presented at this conference cover a broad range of topics, take a

variety of perspectives, crossing the full methodological spectrum and illustrating many different

applications. The critical part is to reflect upon how each paper advances our knowledge of the problem in

question, where it fits into the bigger picture and contributes to our broader understanding of the

respective fields.

Last but not least, I am very appreciative of the remarkable effort by members of the Organising Committee and congratulate them for their outstanding organisational ability in making this conference a successful accomplishment. I am confident that this conference will be an excellent venue for all participants to share knowledge and experiences and to build a larger social network. I would also like to wish all speakers and delegates a pleasant and memorable stay in Sabah. Thank you.

PROFESSOR DATO’ DR. OMAR OSMAN Vice-Chancellor Universiti Sains Malaysia

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Welcome from the Chairperson of ICNTS 2015

Welcome to the International Conference on Natural Resources, Tourism and Services Management

(ICNTS2015). This conference is jointly organised by the Institute of Agricultural and Food Policy Studies

(IKDPM), Universiti Putra Malaysia, The BIMP-EAGA Unit for Tourism Development (BE-UTD), Universiti

Malaysia Sabah and Sustainable Tourism Research Cluster (STRC), Universiti Sains Malaysia.

This international conference is organised aiming to bring together academicians, researchers, industry

players and policy makers for knowledge sharing in the various transdisciplinary areas of Natural

Resources, Tourism and Services Management. The ICNTS2015 serves as a good platform for all

stakeholders to meet with each other and to exchange ideas.

The objectives of the conference are:

1. to present the most recent discoveries in Natural Resources, Tourism and Services Management from a

transdisciplinary context;

2. to serve as a platform for knowledge and information interchange between the experts from industries,

academic sectors and policy makers;

3. to identify potential collaboration among the participants.

The diverse topics covered by papers presented in this conference reflect the current and future trends

that require transdisciplinary initiatives in search of ideas and solutions towards sustainable

development. We hope that the ensuing discussions and networking will benefit all in their future

research and decision making.

The organising committee is most indebted to the Ministry of Education, Malaysia for providing us the

opportunity through the Long-term Research Grant Scheme (LRGS) to engage and disseminate our

research findings in ICNTS2015 on responsible tourism to stakeholders locally and abroad. We take this

opportunity to extend our gratitude to the generous support given by sponsors. We also thank all the staff

in the Institute of Agricultural and Food Policy Studies (IKDPM), Universiti Putra Malaysia, The BIMP-

EAGA Unit for Tourism Development (BE-UTD), Universiti Malaysia Sabah and Sustainable Tourism

Research Cluster (STRC), Universiti Sains Malaysia for their unfailing support towards ICNTS2015.

On behalf of the organizing committee, we would also like to thank all the plenary and invited speakers

who have accepted our invitation and help make this conference to be an interesting one.

Last but not least, my deepest appreciation goes to the postgraduate students involved and all committee

members who have worked so hard in ensuring the success of this conference.

Thank you all.

Prof. Dr. Ahmad Shuib

Chairperson of ICNTS2015

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Sponsors & Contributors

MAIN SPONSOR

Perwira Progresif Construction Sdn. Bhd.

Upperstar Cafe & Bar Sdn. Bhd.

Angus Wong Chong & Partners

Khaspermata Sdn. Bhd.

Kinta Insan Sdn. Bhd.

The Danna Langkawi

The Conference Organising Committee greatly appreciates the sponsorship and

contributions of governments, businesses, other organisation and individuals

committed to making the ICNTS 2015 a success.

Conference Facilities

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Conference Venue

Opening Ceremony, Plenary Session, Welcome Dinner & Cultural Show and Closing

Ceremony take place in the Raflessia Ballroom.

Conference parallel sessions are divided between the Melati Room where the Natural

Resources sessions will take place, Raflessia Ballroom where the Tourism sessions will take

place and Orkid Room where the Services Management sessions will take place.

Publishing Postgraduate Research Workshop take place in the Bougainvilla Room

All rooms will serve refreshments at the indicated tea and coffee times.

Lunches

Lunches on Tuesday and Thursday take place at the Promenade Café

Lunch on Wednesday take place at the Mari-Mari Cultural Village

PLEASE WEAR YOUR BADGE AT ALL TIMES THROUGHOUT THE CONFERENCE. FOR

SECURITY REASONS, YOU WILL NOT BE ADMITTED TO SESSIONS OR SOCIAL EVENTS

WITHOUT IT.

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Conference Team

Advisor YBhg. Prof. Datin Paduka Dr. Fatimah Mohamed Arshad, IKDPM, UPM

Chairman Prof. Dr. Ahmad Shuib, UPM

Co-Chairman

Prof. Dr. Jennifer Chan Kim Lian, UMS Prof. Dr. Ahmad Puad Mat Som, USM Assoc. Prof. Dr. Sridar Ramachandran, UPM

Secretariat

Assoc. Prof. Dr. Zaiton Samdin Dr. Syamsul Herman Mohammad Afandi Dr. Siow May Ling Dr.Noor Fzlinda Fabeil Dr. Hamimah Talib Nurul Hikmah Zameli Nur Afifah Mohd Nasir Nitanan Koshy Matthew Mazlinai Mahdzar Chia Kei Wei Mohd Romzee Ibrahim Madhavan Balan Nair Shazali bin Johari Charmaine Andrea Wong Abdul Hamid Muhamad Ali Norasilah Latiff Habibah Mohd Yusah Encik Kamarul Mizal Cik Juliana Langgat

Technical and Scientific Unit

Prof. Dr. Mastura Jaafar, USM

Assoc. Prof. Dr. Azizi Bahauddin, USM

Dr. Azizan Marzuki, USM

Dr. Suraiyati Rahman, USM

Jamil Jusoh, USM

Treasurer Nitanan Koshy Matthew & Nurul Azwa Ahmad

Technical Committee Members

Normah Ismail

Fauziah Hanim Mohd Ismail

Feyrus Samat

Ashahril Idrus

Ms Ivy Garon

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ICNTS 2015 Conference Programme at a Glance

PROGRAMME SCHEDULE

Registration: April 13, 2015 (Monday); Time: 1600-1800

Day 1: April 14, 2015 (Tuesday)

0800 - 1700 Registration

Venue: Outside Raflessia Ballroom 2

0900 – 1000 Opening Ceremony (Please Refer to Programme A)

Venue: Raflessia Ballroom 2, Level 1, Promenade Hotel

1000 – 1030 Opening Keynote

Title of paper: Ecotourism Business and Sustainability

Venue: Raflessia Ballroom 2, Promenade Hotel

1045 – 1100 Morning Tea Break

1100– 1300

Parallel Sessions (Please Refer Presentation Schedule)

Session 1

Theme: Natural

Resources

Venue: Melati Room (1st

Floor)

Oral Paper

Session 2

Theme: Tourism Venue:

Rafflesia Ballroom 2

(1st Floor)

Oral Paper

Session 3

Theme: Services

Management

Venue: Orkid Room

(1st Floor)

Oral paper

1300 – 1400 Lunch

1400 – 1600


Session 4

Theme: Natural

Resources


Floor)

Oral Paper

Session 5



(1st Floor)

Oral Paper

Session 6

Theme: Services

Management

Venue: Orkid Room

(1st Floor)

Oral paper

1600 – 1615 Tea Break

1615 - 1800 Panel discussion (Please Refer to Programme B) Title: Impacts and issues revolving the tourism sector in Malaysia: Challenges encountered by the Governing Agencies. Venue: Raflessia Ballroom 2, Level 1, Promenade Hotel

1900 – 2200 Welcoming Dinner & Cultural Dance (Please Refer to Programme C)

Venue: Raflessia Ballroom 2, Level 1, Promenade Hotel

Day 2: April 15, 2015 (Tuesday)

0830 - 1400 Cultural Tour (Please Refer to Programme D)

Venue: Mari-Mari Cultural Village, Kionsom, Inaman, Kota Kinabalu

1630 –

1830

Publishing Postgraduate Research Workshop: Limited to 50 students

(Please Refer to Programme E)

Venue: Bougainvilla Room I, Level 1, Promenade Hotel

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Day 3: April 16, 2015

0800 - 1200 Registration

Venue: Outside Raflessia Ballroom 1

0830 – 1000


Session 7

Theme: Natural

Resources


Floor)

Oral Paper

Session 8



(1st Floor)

Oral Paper

Session 9

Theme: Services

Management

Venue: Orkid Room

(1st Floor)

Oral paper

1000 – 1015 Morning Tea Break

1015 – 1300


Session 10

Theme: Natural

Resources


Floor)

Oral Paper

Session 11



(1st Floor)

Oral Paper

Session 12

Theme: Services

Management

Venue: Orkid Room

(1st Floor)

Oral paper

1300 – 1400 Lunch Break

1400 – 1530


Session 13

Theme: Natural

Resources


Floor)

Oral Paper

Session 14



(1st Floor)

Oral Paper

Session 15

Theme: Services

Management

Venue: Orkid Room

(1st Floor)

Oral paper

1530 – 1700 Closing Keynote, Resolution, Best Paper Award & Closing Ceremony

(Please Refer to Programme F)

Venue: Raflessia Ballroom 1 (1st Floor)

1700 – 1730 Tea Break & Distribution of certificate (participation & presenters)

Venue: Outside Raflessia Ballroom 1, (1st Floor)

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ICNTS 2015 Detailed Programmes

PROGRAMME A

OPENING CEREMONY

INTERNATIONAL CONFERENCE ON NATURAL RESOURCES, TOURISM AND

SERVICES MANAGEMENT 2015

Date : 14 April 2015 (Tuesday) Time : 8.00 am Venue : Raflessia Ballroom 2 , Promenade Hotel, Kota Kinabalu

8.30 am : Arrival of Invited Guests 8.45 am : Arrival of YBhg. Prof. Datuk Dr. Mohd Harun Bin Abdullah Vice-Chancellor of Universiti Malaysia Sabah 8.45 am : Arrival of YBhg. Prof. Dato’ Dr. Mohd. Fauzi Bin Hj. Ramlan Vice-Chancellor of Universiti Putra Malaysia 8.50 am : Arrival of YBhg. Dato’ Seri Tengku Dr. Zainal Adlin bin Tengku a Mahamood

Board of Director Tourism Malaysia & Chairman of Sabah Parks 9.00 am : Programme Begins:

Do’a Recital

Welcoming Speech by YBhg. Prof. Datuk Dr. Mohd Harun Bin Abdullah Vice-Chancellor of Universiti Malaysia Sabah

Opening Speech by YBhg. Dato’ Seri Tengku Dr. Zainal Adlin bin Tengku Mahamood Board of Director Tourism Malaysia & Chairman of Sabah Parks

Video Montage Presentation in Conjunction with the Officiating Ceremony of ICNTS 2015

Keynote Address by Mr. Albert Teo Chin Kion Managing Director Borneo Eco Tours/Sukau Rainforest Lodge

Presentation of Mementos

Refreshment

11.00 am : End

Dress code: Formal

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PROGRAMME B

PANEL DISCUSSION



Date : 14 April 2015 (Tuesday)

Time : 4.00 pm

Venue : Raflessia Ballroom 2, Promenade Hotel, Kota Kinabalu

4.00 pm : Arrival of Invited Guests 4.10 pm : Arrival of YBhg. Dato’ Seri Tengku Dr. Zainal Adlin bin Tengku Mahamood Board of Director Tourism Malaysia & Chairman of Sabah Parks 4.15 pm : Programme Begins:

Title “ Impacts and Issues Revolving the Tourism Sector in

Malaysia : Challenges Encountered by the Governing Agencies

Panels :

YBhg. Dato’ Seri Tengku Dr. Zainal Adlin bin Tengku Mahamood Board of Director Tourism Malaysia & Chairman of Sabah Parks Tuan Haji Sapuan Ahmad Director, Sarawak State Forestry Deparment Dr. Jamili Nais Director Sabah Parks En. Rahim Sulaiman Deputy Director (Planning) of Forestry, Sabah Forestry Department

Mr. Albert Teo Chin Kion Managing Director Borneo Eco Tours/Sukau Rainforest Lodge Professor Dr. Tom Baum Moderator, University of Strathclyde

Question and Answer Presentation of Mementos

6.00 pm : Ends

Dress code: Formal

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PROGRAMME C

WELCOMING DINNER



Date : 14 April 2015 (Tuesday)

Time : 7.00 pm

Venue : Raflessia Ballroom 2, Promenade Hotel, Kota Kinabalu

7.00 pm : Arrival of Invited Guests 7.25 pm : Arrival of YBhg. Dato’ Seri Tengku Dr. Zainal Adlin bin Tengku Mahamood Board of Director Tourism Malaysia & Chairman of Sabah Parks 7.30 pm : Programme Begins:

Welcoming Speech by Prof. Dato’ Dr. Mohd. Fauzi Bin. Hj Ramlan Vice-Chancellor of Universiti Putra Malaysia

Speech by Mr. Saidi Bundan Director of Industry Development, Tourism Malaysia

Dinner

Cultural Performance

10.00 pm : Ends

Dress code: Smart Casual

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PROGRAMME D

MARI-MARI CULTURAL TOUR



Date : 15 April 2015 (Wednesday)

Time : 8.30 am

Venue : Mari-Mari Cultural Village, Kionsom, Inaman, Kota Kinabalu

8.45 am : Participants and VIP disembarks to Mari-Mari Cultural Village 10.00 am : Programme Begins 12.30 pm : Lunch at Mari-Mari Cultural Village 2.00 pm : Return to Promenade Hotel

Dress code: Casual with walking shoes

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PROGRAMME E

PUBLISHING POSTGRADUATE RESEARCH WORKSHOP



Date : 15 April 2015 (Wednesday)

Time : 4.30 pm

Venue : Bougainvilla Room, Promenade Hotel

4.30 pm : Opening remarks by Professor Dr. Tom Baum 4.45 pm : Programme Begins:

Publication process; select appropriate journals; comply with journal

requirements

Learn skill and tactics required for clear and complete research

papers for publications in scholarly journals.

Understand ethical issues and requirements of publication in

scholarly journals.

Light refreshments

18.30 pm : Ends


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PROGRAMME F

CLOSING CEREMONY



Date : 16 April 2015 (Thursday)

Time : 3.30 pm

Venue : Raflessia Ballroom 1, Promenade Hotel

3.20 pm : Arrival of Assoc. Prof. Dr. Rasid Mail Dean, Faculty of Business, Economics and Accountancy 3.30 pm : Programme Begins:

Closing Keynote Address by Prof. Dr. Tom Baum

Closing Remarks by Assoc. Prof. Dr. Rasid Mail

Dean Faculty of Business, Economics and Accountancy

Announcement of Resolution

Best Paper Award

Presentation of Mementos

5.00 pm : Ends


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ICNTS 2015 Keynote Speakers

Opening Keynote

Profile of Mr Albert Teo Chin Kion (Managing Director)

A graduate in Economics (Honours) from the University of London in 1977, Albert Teo has been in the tourism industry for the last thirty seven years.

A keen photographer, he has trekked over 1,000km in Borneo, published ten books including the best selling Sabah -Land of the Sacred Mountain, Journey through Borneo, Saving Paradise-The Story of Sukau Rainforest Lodge authored with Carol Patterson and the latest book, A Souvenir of Sabah Malaysian Borneo.

His companies Borneo Eco Tours and Sukau Rainforest Lodge ( a Charter Member of National Geographic Unique Lodges of the World) have won numerous international ecotourism awards including Asia’s Leading Green Hotel at the 17th World Travel Award 2010 and the 2012 SKÅL International Sustainable Development in Tourism Award for Tour Operator at the 73rd SKÅL International Congress in Korea. http://www.borneoecotours.com/about-us/awards.php

Albert Teo has organized five highly successful international ecotourism conferences in Malaysia including World Ecotourism Conference and Field Seminars 1999, Borneo Ecotourism Conference BEC2005 and Borneo Tourism Conference BTC2007 in Kuching and Asia Pacific Ecotourism Conference APeco2002, APeco2014.

Albert is presently focusing his energy on developing social entrepreneurship through his community/environment foundation, Borneo Ecotourism Solutions and Technologies or BEST Society. www.bestsociety.org . In 2014, BEST Society received the UNWTO Ulysses Award for excellence and innovation in tourism in NGO category at Madrid, Spain. Among the projects is Camp Lemaing, www.lemaing.com, owned by members of the community.

Albert has served in various positions in the tourism industry including Sabah Chapter Chairman of Malaysian Association of Tours and Travel Agents MATTA, Chairman of Sabah Tourist Association 1985/86, Board of Advisor of The International Ecotourism Society TIES, USA(1991-2014), Marketing Committee, Rural Tourism product development committee of Sabah Tourism Board. Albert was also a member of the finalist selection committee for the Tourism for Tomorrow Awards of World Travel and Tourism Council WTTC for five years.

In October 2006, Albert was appointed Adjunct Lecturer by Edith Cowan University, Australia for his contribution to the ecotourism industry. In 2012, Albert was conferred a Fellow of Edith Cowan University for his work with the university as well as his philanthropy, community and social work.

http://www.borneoecotours.com/about-us/awards.php

http://www.bestsociety.org/

http://www.bestsociety.org/

http://www.lemaing.com/

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Closing Keynote

Profile of Prof Tom Baum (University of Strathclyde)

Personal Statement

My academic interests address the social and strategic contexts of low skills employment, with

particular focus on hospitality and tourism. This interest stems from over 30 years of experience

in the strategic planning and development of vocational and professional education and training,

as a research director within the public sector, as an educator in universities and as consultant

to the private sector and to public sector, internationally funded projects across five continents.

A key focus of my work addresses the role of public and private stakeholders in planning and

HRD for the diverse employment environment of hospitality and tourism. Much of my strategic

development work in this area has been located in developing country contexts in Asia and

Africa. I also collaborate in research which addresses related areas of employment including

migrant work and episodic, events volunteering.

I spent seven years as a head of department within SBS and was the initial Programme Director

for the University’s innovative Executive Masters in Leadership, developed in partnership with

the tourism industry in Scotland. I led the development of overseas partnership programmes in

Hong Kong and Iran and am currently Programme Director for the MSc in International HRM in

Glasgow and Singapore. I have published extensively on themes relating to people and work

within hospitality and tourism and am regularly invited to address international conferences

worldwide. I has also supervised in the over 30 successful PhD students working in this and

related areas of HRD in tourism and hospitality and has been an examiner for over 50

candidates. I hold or have held visiting appointments to universities in Australia, Estonia,

Finland, France, Hong Kong, Ireland, Italy, Spain and Switzerland and have been a panel member

for institutional and programme reviews in 12 countries.

Research Interests

My research focuses on a range of workforce themes and issues in the context of low skills

employment. My work places such work in its wider socio-cultural, economic and political

contexts. I currently collaborate with colleagues in Australia, China, Hong Kong and New Zealand

on projects relating to the first job experiences of teenagers; the future of tourism/ hospitality

skills and work; the influence of culture on aspects of management theory; migrant labour in low

skills work; gendered work in tourism; and volunteer work in tourism and events.

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Industrial Relevance

My work has a strong application focus. Having worked in the management of labour market and

skills research in tourism and hospitality at a national level (in Ireland), I have been able to fuse

this experience with academic skills to develop expertise which is widely recognised

internationally within by governments, the private sector and by global organisations. I recently

completed a series of three position papers on tourism workplace themes for the International

Labour Organisation, focused on the impact of technology, migrant work and gender

opportunities. I have applied these core skills, professionally, in over 40 countries and my work

has been supported by a wide range of international agencies, including UNDP, the ADB, the EU,

the World Bank and a range of other NGOs and national donor agencies.

Academic / Professional qualifications

I hold BA(Hons) and MA degrees in Education from the University of Wales, Aberystwyth, an

MPhil in Training and Development obtained while working with Nottingham Trent University

and a PhD in Tourism Labour Market Studies from the University of Strathclyde.

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ICNTS 2015 Parallel Sessions

Session 1: Natural Resources (1) Date: 14 April 2015 (Tuesday) Time: 11:00 – 1:00 pm Venue: Melati Room (1st Floor) Session Chair: Professor Dr. Jennifer Chan Kim Lian Rapporteur: Mr. Nitanan Koshy Matthew

Session 2: Tourism (1) Date: 14 April 2015 (Tuesday) Time: 11:00 – 1:00 pm Venue: Rafflesia Ballroom 2 Session Chair: Professor Dr. Mastura Jaafar Rapporteur: Ms. Mazlina Mahdzar

Presenter (T1) 6 Paper Title

Walid Mohammed Kassab Al-Hamidi (PaperNo: 11)

Environmental Considerations into Eco-lodges Design in Najran Province, the Kingdom of Saudi Arabia

Badariah H. Din (PaperNo: 18)

Does Shadow Economy Matters for Tourism? International Evidence

Rosazman Hussin (PaperNo: 32)

Community-Based Ecotourism (CBET) Activities in Abai Village, Lower Kinabatangan Area of Sabah, East Malaysia

Kamal Halili Hassan (PaperNo: 34)

Tourism and Wildlife Legislation: Protecting Animal Welfare in Zoos and National Parks

Suhaimi Mhd Sarif (PaperNo: 39)

Tawhidic Paradigm and Economic Policies on Halal Tourism for Sustainable Wealth Creation in Malaysia

Presenter (NR1) 6 Paper Title

Habibah Mohd Yusah (PaperNo: 2)

Factors Influencing Attitudes of Resident Communities Towards Marine Resources Use in Tun Sakaran Marine Park, Sabah

Arsenio B. Ella (PaperNo: 9)

Enhancing the Adaptive Capacity of the Indigenous People by Promoting Sustainable and Community-based Resin Tapping of Almaciga (Agathis Philippinensis Warb.) in Selected CADT Areas in Palawan and Sierra Madre, Philippines

Khalizani Khalid (PaperNo: 13)

A Multifaceted Examination of Moral Competence and Moral Reasoning in Agricultural Ethics: Mediation and Moderation Analysis of Perceived Reward

Novel Lyndon (PaperNo: 17)

Cattle Marketing Social Network Among Rural Native Community, Sarawak, Malaysia: An Abductive Research Strategy

Saliza Rozelee (PaperNo: 45)

Tourists’ Perception Towards Physical Environmental Attributes of Tourism Impacts in Mabul Island, Sabah

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Session 3: Services Management (1) Date: 14 April 2015 (Tuesday) Time: 11:00 – 1:00 pm Venue: Orkid Room (1st Floor) Session Chair: Dr. Siow May Ling Rapporteur: Mr. Sudesh Prabhakaran

Presenter (SM1) 6 Paper Title

Chong Ka Leong (PaperNo: 4)

An Interpretive Study of Hotel Operational Management Issues in Malaysia: Managers’ Perspective

Ala’a Nimer Abu Khalifeh (PaperNo: 89)

Dineserv: A Tool for Measuring Service Quality in Hotel Restaurants: A Case Study Of Four and Five Star Hotels in Jordan

Norkamaliah Shahrin (PaperNo: 15)

Preference for Low Cost Carrier (LCC) as Long-Haul Travel Trasport by Tourist: A Review

Rozila Ahmad (PaperNo: 20)

The Challenges Of Practising Functional Flexibility In Four-Star Hotels In Malaysia

Shazali Johari (PaperNo: )

Role of the Bidayuh Community in Packaging Culture And Nature for Sustainable Indigenous Tourism in Bau District, Sarawak

Abdul Hamid Muhamad Ali (PaperNo: 27)

The Importance of Economic Valuation for Conservation in Lower Kinabatangan Segama Wetland, Sabah

Session 4: Natural Resources (2) Date: 14 April 2015 (Thursday) Time: 14:00 – 16:00 pm Venue: Melati Room (1st Floor) Session Chair: Dr. Syamsul Herman Mohammad Afandi Rapporteur: Ms. Fatin Ramli

Presenter (NR2) 5 Paper Title Madhavan Nair (PaperNo: 7)

Multi-Criteria Decision Analysis for Responsible Management of Marine Protected Area in Semporna Sabah

Sudesh Prabhakaran (PaperNo: 115)

Direct and Indirect Community Affiliation as a Tool to Mitigate Marine Waste in Semporna, Sabah: A Rural Tourism Setting

Nur Afifah Mohd Nasir (PaperNo: 51)

Willingness to Accept Compensation of Seaweed Cultivators to Shift from Mariculture to Ecotourism Related Businesses for Conservation of Marine Resources in Tun Sakaran Marine Park

Norasilah Latiff (PaperNo: 28)

Valuing WTP of Tourists for Conservation in Marine Resources in Tun Sakaran Marine Park, Sabah, Malaysia

Charmaine Andrea Wong (PaperNo: 69)

Environmental Literacy and Factors Affecting Pro-Environmental Behaviour Among Year Five Students’ in the West Coast of Sabah.

23

Session 5: Tourism (2) Date: 14 April 2015 (Tuesday) Time: 14:00 – 16:00 pm Venue: Rafflesia Ballroom 2 Session Chair: Associate Professor Dr. Sridar Ramachandran Rapporteur: Ms. Ivy Garon

Presenter (T2) 5 Paper Title

Mohd Romzee Ibrahim (PaperNo: 10)

Sustainable Community Based Tourism Enterprises through Amanah Ikhtiar Malaysia in Semporna, Sabah: Opportunities and Challenges.

Chia Kei Wei (PaperNo: 16)

Comparison between Domestic and International Tourist Profile and Travel Expenditures in Semporna, Sabah.

Mazlina Mahdzar (PaperNo: 46)

A Preliminary Study Identifying Factors of Memorable Tourism Experience in Mulu National Park Sarawak

Nitanan Koshy Matthew (PaperNo: 100)

Travel Cost Adjustment of International Multiple Destination Visitors to Kilim Karst Geoforest Park, Langkawi Malaysia

Velan Kunjuraman (PaperNo: 33)

International Tourist Satisfaction Towards Tourism Activities and Facilities: A Case Study in Mamutik Island, Kota Kinabalu Sabah Malaysia.

Session 6: Services Management (2) Date: 14 April 2015 (Tuesday) Time: 14:00 – 16:00 pm Venue: Orkid Room (1st Floor) Session Chair: Associate Professor Dr. Zaiton Samdin Rapporteur: Ms. Chan Ing Ing

Presenter (SM2) 5 Paper Title

Muhammad Sabbir Rahman (PaperNo: 21)

Tourists’ Intention in Selection of a Restaurant: Testing a Mediating Influence of Perception

Monica Henry (PaperNo: 23)

Training Needs of Women Entrepreneurs in Services-Based Small and Medium Enterprises (SMEs) in Kota Kinabalu, Sabah

Ahmad Rasmi Albattat (PaperNo: 35)

Barriers which Impede Successful Planning in Jordanian Hotels

Mazlina Mustapha (PaperNo: 12)

An Assessment of Internal Controls in Budget Hotels in Malaysia

Kuldip Singh (PaperNo: 111)

Service Climate and its Effect on Organizational Trust in a Trading Company

24

Session 7: Natural Resources (3) Date: 16 April 2015 (Thursday) Time: 0830 – 10:00 am Venue Melati Room (1st Floor) Session Chair: Professor Dr. Ahmad Puad Mat Som Rapporteur: Mr. Abdul Hamid Muhamad Ali

Session 8: Tourism (3) Date: 16 April 2015 (Thursday) Time: 08:30 – 10:00 am Venue: Rafflesia Ballroom 1 Session Chair: Associate Professor Dr. Vikneswaran Nair Rapporteur: Ms. Prisca Emmy Jemie

Presenter (NR3) 4 Paper Title

Kamlisa Umi Kamlun (PaperNo: 62)

A Conceptual Framework for Assessing Ecosystem Services in Wetland Areas

Spencer Empading Sanggin (PaperNo: 63)

Natural Resource and Indigeneous People’s Livelihood Strategies: A Case of Human Communities in The Headwaters of Engkari River, Sri Aman, Sarawak, Malaysia

Nurshahirah W. Marican (PaperNo: 67)

A Development of Conceptual Framework for Sustainable Mangrove Forest Programs Participation in Malaysia

Boon Jong Fook (PaperNo: 70)

Bujang Valley: The Precious Jewel of Kedah Needing Further Attention

Presenter T3 (4) Paper Title

Mohd Shahidan Shaari (PaperNo: 52)

Tourism-led Agriculture Sector Growth: Empirical Evidence for Malaysia

Lailatul Qadri Zakaria (PaperNo: 58)

Tourism Information Discovery in a Collaborative Tourist Generated Content by Using Natural Language Processing and Ontology

Robert Brian Smith (PaperNo: 60)

Observation of the Accidental Tourist

Nurul Adilah Abu Bakar (PaperNo: 73)

Towards Governance in Islamic Tourism: Roles and Challenges of the Stakeholders

25

Session 9: Services Management (3) Date: 16 April 2015 (Thursday) Time: 8:30 – 10:00 am Venue: Orkid Room (1st Floor) Session Chair: Professor Dr. Mastura Jaafar Rapporteur: Ms. Charmaine Andrea Wong

Presenter SM3 (4) Paper Title

Siti Aishah Ismail (PaperNo: 56)

Determining Antecedent of Muslim Travelers’ Overall Satisfaction for Halal Hospitality in Malaysia

Siti Nor Adawiyah Azzahra Kamaruddin (PaperNo: 59)

Work Performance Among Female Workforce in Malaysia

Nur Amalina Hamzah (PaperNo: 76)

Measuring Service Quality in the Pulau Tinggi and Pulau Sibu Marine Park Area (MPA): Visitor’s Perspective

Sitti Suriadah Anas (PaperNo: 78)

Local Communities’ Satisfaction towards Tourism Around Kinabalu Park, Sabah

Session 10: Natural Resources (4) Date: 16 April 2015 (Thursday) Time: 1015 – 1:00pm Venue: Melati Room (1st Floor) Session Chair: Dr. Suraiyati Rahman Rapporteur: Mr. Mohammad Romzee Ibrahim

Presenter NR4 (8) Paper Title

Rosmini Ismail (PaperNo: 82)

Developing Natural Assets Depreciation Technique to Estimate Perhentian Island’s Net Tourism Yield for Recreation Purposes.

Nurul Azwa Ahmad (PaperNo: 50)

Local Communities’ Perceptions towards Economic Impacts from Ecotourism Development in Kilim Karst Geoforest Park, Langkawi

Mohd Hashim Abu (PaperNo: 106)

Red Leaf Monkey as an Ecotourism Attraction in Tawau Hill Park, Sabah

Ismail Omar (PaperNo: 96

The Oil and Gas Hub, Tourism Development and Land Supply Constraints in Pengerang, Johor – An institutional Perspective

Terence Joseph Dolinting (PaperNo: 114)

Adventure Cultural Village: Charting the way forward to Natural Resource Conservation, Sustainable Tourism and Development of Society.

Badrul Munir Md Zain (PaperNo: 90)

Malaysian Primate Diversity for Tourism Attraction

Mahirah Kamaludin (PaperNo: 92)

Developing Efficient Water Price in Terengganu: An Application of Contingent Valuation Method (CVM)

A.S.A. Ferdous Alam (PaperNo: 112)

Redevelopment Impact on the Local Community of Fraser’s Hill in Pahang

26

Session 11: Tourism (4) Date: 16 April 2015 (Thursday) Time: 1015 – 1:00pm Venue: Rafflesia Ballroom 1 Session Chair: Dr. Hamimah Talib Rapporteur: Ms. Thoo Poh Yee

Presenter T4 (8) Paper Title

Khalizul Khalid (PaperNo: 81)

Tourism Carrying Capacity Assessment for Perhentian Island

William Keling (PaperNo: 93)

Innovation and Homestay Programme in Sarawak: Perspective of Dayak Entrepreneurs

Ooi Chai-Aun (PaperNo: 94)

The Choices of Corporate Diversification of Hotel Firms

Ahmad Hakimi Khairuddin (PaperNo: 97)

Perception and Satisfaction Level of Korean Tourists’ in Sabah.

Oday Qusay Abdulqader (PaperNo: 113)

The Impact of Coffee Shop's Design Factors on Users: Georgetown – Penang as A Case Study

Nurbaizura Borhan (PaperNo: 105)

Estimating International Tourism Demand for Malaysia

Rosmalina Abdul Rashid (PaperNo: 108)

Identifying Crowding Perception in Tunku Abdul Rahman Park Using Photographic Assessment Technique

Tiara Isfiaty @Tessa Eka Darmayanti (PaperNo: 25)

Attractiveness of Vernacular Design into Interior of Culinary Tourism Facility in Bandung Jawa Barat, Indonesia (Case Study: Warung Lela)

27

Session 12: Services Management (4) Date: 16 April 2015 (Thursday) Time: 1015 – 1:00pm Venue: Orkid Room (1st Floor) Session Chair: Dr Noor Fzlinda Fabeil Rapporteur: Mr. Ahmad Rasmi Albattat

Presenter SM4 (8) Paper Title

Bram Hadianto (PaperNo: 85)

The Impact of Largest Shareholder Ownership on Debt Policy of the Public Listed Firms in Restaurant, Hotel and Tourism Industry: Evidence from Indonesia.

Nor Aini Yusof (PaperNo: 88)

Environmental Practices in Malaysian Resorts and its Challenges

Cheng Fan Fah (PaperNo: 5)

Study of Demographic and Motivation Factors towards Taking a Holiday for Malaysians

Elizabeth Caroline Augustine (PaperNo: 110)

Customers’ Satisfaction towards Counter Service at Government Hospitals

Noor Azimin Zainol (PaperNo: 55)

University Foodservice: Are International Students Satisfied?

Josephine Liew Mei Ching (PaperNo: 80)

Conceptualizing Practice of Corporate Social Responsibility (CSR)

Mazalan Sarahintu (PaperNo: 77)

Forecasting Tourist Arrivals to Sabah Using Fuzzy Time Series

Muzafar Shah Habibullah (PaperNo:19)

Tourism, Biodiversity and Governance: A Cross-Country Analysis

28

Session 13: Natural Resources (5) Date: 16 April 2015 (Thursday) Time: 14:00- 1530 pm Venue: Melati Room Session Chair: Mr. Shazali Johari Rapporteur: Mr. Chia Kei Wei

Presenter NR5 Paper Title

Thoo Poh Yee (PaperNo: 118)

Visitors’ Satisfaction towards Facilities in the Giant Panda Conservation Centre (GPCC), Zoo Negara

Fatin Ramli (PaperNo: 117)

Motivational and Socio-economic Factors Influencing Visitors’ Time Spent at the Giant Panda Conservation Center

Ahmad Fuadi Abdul Aziz (PaperNo: 122)

Importance Performance Analysis (IPA) on Facilities and Services at Giant Panda Conservation Centre (GPCC) In Zoo Negara

Nuraisah Mohamad Bahari (PaperNo: 121)

Expectation-Performance Analysis on Visitors’ Satisfaction towards Service Quality and Facilities in Zoo Negara

Prisca Emmy Jemie (PaperNo: 116)

Tourist’s Profile and Visit’s Characteristics of Wildlife River Cruising Activity in Sukau, Sabah Malaysia

Session 14: Tourism (5) Date: 16 April 2015 (Thursday) Time: 14:00- 1530 pm Venue: Rafflesia Ballroom 1 Session Chair: Mr. Kamarul Mizal Rapporteur: Ms. Ala’a Nimer Abu Khalifeh

Presenter T5 Paper Title

Satoshi Masutani (PaperNo:42)

Asian Colonial Heritage as Dark Tourism Sites

Priscilla Bosimin nee Kuilis (PaperNo: 64)

Safety and Security Issues in the Tourist Destination: A Review of Literature

Kamarul Bahrain Shuib (PaperNo: 99)

The Recreational and Tourism Potentials of Rural Landscape : A Case Study of Lenggong Valley

Kamarul Mizal Marzuki (PaperNo: 109)

Handicraft as Tourism Product: The Importance of Support Context to Small Handicraft Entrepreneurs in Sabah.

Taufiq Mohamed (PaperNo: 119)

The Effectiveness of Interpretive Labels at Giant Panda Conservation Centre, Zoo Negara

29

Session 15: Service Management (5) Date: 16 April 2015 (Thursday) Time: 14:00- 1530pm Venue: Orkid Room (1st Floor) Season Chair: Associate Professor Dr Pei-Chun Lai Rapporteur: Ms Mazlina Mahdzar

Presenter SM5 Paper Title

Jennifer Chan Kim Lian (PaperNo: 83)

Sustainable Visitor Management and Marketing Heritage Site: Components, Framework and Principles.

Rostika Petrus Boroh (PaperNo: 101)

Emotional Intelligence and Leadership Practices Among Middle Level Administrators in Sabah Public Universities.

Chan Ling Meng (PaperNo: 104)

Moderating Effect of Gender on the Relationship of Personal Moral Philosophy with Ethical Decision Making: Case Study on HR Practitioners in the Malaysian Hotel Industry

Siti Fatimah Mohammad (PaperNo: 44)

Exploring Employer Branding in the Malaysian Banking and Hotel Industries.

Chan Ing Ing (PaperNo: 120)

Memorable Tourism Experiences of Visitors Viewing Giant Pandas in Zoo Negara Malaysia

30

Participants Index

Presenter Affiliation Paper Title

A. S. A. Ferdous Alam

Universiti Kebangsaan Malaysia

Redevelopment Impact on the Local Community of Fraser's Hill in Pahang

Abdul Hamid Muhamad Ali

Universiti Putra Malaysia The Importance of Economic Valuation for Conservation in Lower Kinabatangan Segama Wetland, Sabah

Ahmad Fuadi Abdul Aziz

Universiti Putra Malaysia Importance Performance Analysis on Facilities and Services at Giant Panda Conservation Centre in Zoo Negara

Ahmad Hakimi Khairuddin

University of Malaya Perception and Satisfaction Level of Korean Tourists' in Sabah.

Ahmad Rasmi Albattat

Universiti Sains Malaysia Barriers Which Impede Successful Planning in Jordanian Hotels

Ala`a Nimer AbuKhalifeh

Universiti Sains Malaysia Dineserv: A Tool for Measuring Service Quality in Hotel Restaurants A Case Study of Four and Five Star Hotels in Jordan

Arsenio B. Ella FPRDI-DOST Enhancing the Adaptive Capacity of the Indigenous People by Promoting Sustainable and Community-based Resin Tapping of Almaciga (Agathis Philippinensis Warb.) in Selected CADT Areas in Palawan and Sierra Madre, Philippines

Badariah H. Din Universiti Utara Malaysia Does Shadow Economy Matters For Tourism? International Evidence

Badrul Munir Md Zain


Malaysian Primate Diversity for Tourism Attraction

Boon Jong Fook Kedah Tourist Guides Association and Malaysian Historical Society, Kedah Branch

Bujang Valley : The Precious Jewel of Kedah Needed a Further Attention

Bram Hadianto Maranatha Christian University

The Impact of Largest Shareholder Ownership on Debt Policy of the Public Listed Firms in Restaurant, Hotel and Tourism Industry: Evidence from Indonesia

Chan Ing Ing Universiti Putra Malaysia Memorable Tourism Experiences of Visitors Viewing Giant Pandas in Zoo Negara Malaysia

Chan Ling Meng University Tunku Abdul Rahman

Moderating Effect of Gender on the Relationship of Personal Moral Philosophy with Ethical Decision Making: Case Study on HR Practitioners in Malaysia Hotel Industry

Charmaine Andrea Wong

Universiti Putra Malaysia Environmental Literacy and Factors Affecting Pro-Environmental Behaviour Among Year Five Students in The West Coast of Sabah

Cheng Fan Fah Universiti Putra Malaysia A Study of Demographic and Motivation Factors Towards Taking a Holiday for Malaysian

Chia Kei Wei Universiti Putra Malaysia A Comparison Study Between Domestic and International Rural Tourist Profile and Travel Expenditures in Semporna, Sabah

Chong Ka Leong SUNWAY UNIVERSITY An Interpretive Study of Hotel Operational Management Issues in Malaysia: Managers’ Perspective

Elizabeth Caroline UITM Sarawak Customers’ Satisfaction Towards Counter Service at Government Hospitals

Fatin Ramli Universiti Putra Malaysia Motivational And Socio-Economic Factors Influencing Visitors’ Time Spent At The Giant Panda Conservation Centre

Habibah Mohd Yusah

Universiti Putra Malaysia Factors Influencing Attitudes of Resident Communities Towards Marine Resources Use in Tun Sakaran Marine Park, Sabah

Ismail Omar Universiti Teknologi Malaysia

The Oil and Gas Hub,Tourism Development and Land Supply Constraints in Pengerang, Johor - An Institutional Perspective

Jennifer Chan Kim Lian

Universiti Malaysia Sabah

Sustainable Visitor Management and Marketing Heritage Site : Components, Framework and Principles

31

Josephine Liew Mei Ching


Conceptualizing Practice Of Corporate Social Responsibility (CSR)

Kamal Halili Hassan


Tourism And Wildlife Legislation: Protecting Animal Welfare in Zoos and National Parks

Kamarul Bahrain Shuib

UiTM The Recreational and Tourism Potentials of Rural Landscape Case Study: Lenggong Valley

Kamarul Mizal Marzuki


Handicraft as Tourism Product: The Importance of Support Context to Small Handicraft Entrepreneurs in Sabah.

Kamlisa Uni Kamlun

University of Goettingen A Conceptual Framework for Assessing Ecosystem Services in Wetland Areas

Khalizani Khalid Universiti Teknologi MARA Kedah

A Multifaceted Examination of Moral Competence and Moral Reasoning in Agricultural Ethics: Mediation and Moderation Analysis of Perceived Reward

Khalizul Khalid Universiti Pendidikan Sultan Idris

Tourism Carrying Capacity Assessment for Perhentian Island

Kuldip Singh UITM Sarawak Service Climate and its Effect on Organizational Trust in a Trading Company

Lailatul Qadri Zakaria


Tourism Information Discovery in a Collaborative Tourist Generated Content by Using Natural Language Processing and Ontology

Madhavan Nair Universiti Putra Malaysia A Multi-criteria Decision Analysis for Responsible Management of Marine Protected Area in Semporna Sabah

Mahirah Kamaludin

Universiti Malaysia Terengganu

Developing Efficient Water Price in Terengganu: An Application of Contingent Valuation Method (CVM)

Mazalan Sarahintu UiTM Sabah Forecasting Tourist Arrivals to Sabah Using Fuzzy Time Series

Mazlina Mahdzar Universiti Putra Malaysia A Preliminary Study Identifying Factors of Memorable Tourism Experience in Mulu National Park, Sarawak

Mazlina Mustapha Universiti Putra Malaysia An Assessment of Internal Controls in Budget Hotels in Malaysia

Mohd Hashim Abu Universiti Kebangsaan Malaysia

Red Leaf Monkey as an Ecoturism Attraction in Tawau Hill Park, Sabah

Mohd Romzee Ibrahim

Universiti Putra Malaysia Sustainable Community Based Tourism Enterprises through Amanah Ikhtiar Malaysia in Semporna, Sabah: Opportunities and Challenges

Mohd Shahidan Shaari

Universiti Malaysia Perlis Tourism-Led Agriculture Sector Growth: Empirical Evidence for Malaysia

Monica Henry Open University Malaysia

Training Needs of Women Entrepreneurs in Services-Based Small and Medium Enterprises (SMEs) in Kota Kinabalu, Sabah

Muhammad Sabbir Rahman

International Islamic University Malaysia

Tourists' Intention in Selection of a Restaurant: Testing a Mediating Influence of Perception

Muzafar Shah Habibullah

Universiti Putra Malaysia Tourism, Biodiversity and Governance : A Cross-Country Analysis

Nitanan Koshy Matthew

Universiti Putra Malaysia Travel Cost Adjustment of International Multiple Destination Visitors to the Kilim Karst Geoforest Park, Langkawi, Malaysia

Noor Azimin Zainol Universiti Utara Malaysia University Foodservice: Are International Students Satisfied?

Nor'Aini Yusof Universiti Sains Malaysia Environmental Practices in Malaysian Resorts and Its Challanges

Norasilah Latiff Universiti Putra Malaysia Valuing WTP of Tourists for Conservation Marine Resources in Tun Sakaran Marine Park, Sabah, Malaysia

Norkamaliah Shahrin

Universiti Sains Malaysia Preference for a Low Cost Carrier (LCC) as Long-Haul Travel Transport by Tourist: A Review

Novel Lyndon Universiti Kebangsaan Malaysia

Cattle Marketing Social Network Among the Rural Native Community, Sarawak, Malaysia: An Abductive Research Strategy

Nur Afifah Mohd Nasir

Universiti Putra Malaysia Willingness to Accept Compensation of Seaweed Cultivators to Shift from Mariculture to Ecotourism Related Businesses for Conservation of Marine Resources in Tun Sakaran Marine Park

32

Nur Amalina Hamzah

Universiti Putra Malaysia Measuring Service Quality in the Pulau Tinggi and Pulau Sibu Marine Park Area (MPA): Visitors’ Perspective

Nuraisah Mohammad Bahari

Universiti Putra Malaysia Expectation-Performance Analysis on Visitors’ Satisfaction towards Service Quality and Facilities in Zoo Negara Malaysia

Nurbaizura Borhan Universiti Sains Malaysia Estimating International Tourism Demand for Malaysia

Nurshahirah Wahid Marican

Universiti Putra Malaysia Development of Conceptual Framework for Sustainable Mangrove Forest Programs in Malaysia

Nurul Adilah Abu Bakar

Universiti Putra Malaysia Towards Governance in Islamic Tourism: Roles and Challenges of the Stakeholders

Nurul Azwa Ahmad Universiti Putra Malaysia Local Communities’ Perceptions towards Economic Impacts from Ecotourism Development in Kilim Karst Geoforest Park, Langkawi

Oday Qusay Abdulqader

Universiti Sains Malaysia The Impact of Coffee Shop's Design Factors on Users: Georgetown

Ooi Chai-Aun Universiti Sains Malaysia The Choices of Corporate Diversification of Hotel Firms

Prisca Emmy Universiti Putra Malaysia Tourist’s Profile And Visit’s Characteristics Of Wildlife River Cruising Activity In Sukau, Sabah Malaysia

Priscilla Bosimin nee Kuilis


Safety and Security Issues in the Tourist Destination: A Review of Literature

Robert Smith AEC Consultants Pty Ltd Australia

Observations of an Accidental Tourist

Rosazman Hussin Universiti Malaysia Sabah

Community-Based Ecotourism Activities in Abai Village, Lower Kinabatangan Area of Sabah, Malaysia

Rosmalina Abdul Rashid

University Malaysia Sabah

Identifying Crowding Perception in Tunku Abdul Rahman Park Using Photographic Assessment Technique

Rosmini Ismail Universiti Pendidikan Sultan Idris

Developing Natural Assets Depreciation Technique to Estimate Perhentian Island’s Net Tourism Yield for Recreation Purposes.

Rostika Petrus Boroh


Emotional Intelligence and Leadership Practices among Middle Level Administrators in Sabah Public Universities.

Rozila Ahmad Universiti Utara Malaysia The Challenge of Practising Functional Flexibility in Four-star Hotels in Malaysia

Saliza Rozelee Universiti Sains Malaysia Tourists' Perception towards Physical Environmental Attributes of Tourism Impacts in Mabul Island, Sabah

Satoshi Masutani Rikkya University Asian Colonial Heritage as Dark Tourism sites

Shazali Johari Universiti Putra Malaysia Role of the Bidayuh Community in Packaging Culture And Nature for Sustainable Indigenous Tourism in Bau District, Sarawak

Siti Aishah Ismail Universiti Malaysia Terengganu

Determining Antecedent of Muslim Travelers' Overall Satisfaction for Halal Hospitality in Malaysia

Siti Fatimah Mohamad

Universiti Putra Malaysia Exploring Employer Branding in Malaysian Banking and Hotel Industries

Siti Nor Adawiyah Azzahra Kamaruddin

Universiti Malaysia Terengganu

Work Performance Among Female Workforce in Malaysia

Sitti Suraidah Anas Universiti Malaysia Sabah

Local Communities’ Satisfaction towards Tourism around Kinabalu Park, Sabah

Spencer Empading Sanggin

Universiti Malaysia Sarawak

Natural Resources and Indigenous People’s Livelihood Subsistence: A Case Study of Human Communities in the Headwaters of Engkari River, Sri Aman, Sarawak, Malaysia

Sudesh Prabhakaran

Taylor's University Direct and Indirect Community Affiliation as a Tool to Mitigate Marine Waste in Semporna, Sabah a Rural Tourism Setting

Suhaimi Mhd Sarif International Islamic University Malaysia

Tawhidic Paradigm and Economic Policies on Halal Tourism for Sustainable Wealth Creation in Malaysia

Taufiq Mohamed Universiti Putra Malaysia The Effectiveness of Interpretive Labels at Giant Panda Conservation Centre, Zoo Negara

33

Terence Joseph Dolinting

Adventure Cultural Village

Adventure Cultural Village: Charting the Way Forward to Natural Resource Conservation, Sustainable Tourism and Development of Society.

Thoo Poh Yee Universiti Putra Malaysia Visitors’ Satisfaction Towards Facilities In The Giant Panda Conservation Centre (GPCC), Zoo Negara

Tiara Isfiaty / Tessa Eka Darmayanti

Universitas Komputer Indonesia

Attractiveness of Vernacular Design into Interior of Culinary Tourism Facility in Bandung, Jawa Barat, Indonesia (Case Study: Warung Lela)

Velan Kunjuraman Universiti Malaysia Sabah

International Tourist Satisfaction Towards Tourism Activities And Facilities: A Case Study In Mamutik Island, Kota Kinabalu, Sabah, Malaysia

Walid Mohammed Kassab Al-Hamidi

University of Tabuk Environmental Considerations into Eco-Lodges Design in Najran Province ,the Kingdom of Saudi Arabia

William Keling Technology College Sarawak

Innovation and Homestay Programme in Sarawak: Perspective of Dayak Entrepreneurs

34

NOTES

35

This joint international conference focuses on a

wide range of social science and natural resource

disciplines, expressing divergent views, searching

for common ground, and creating the synergies that

can inspire trans-disciplinary collaborations. It

seeks to debate and consolidate ideas on issues

pertaining to initiatives for establishing hand in

hand progress of natural resource conservation,

sustainable tourism and development of society.

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