Conexion One -- The Opportunity

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MitotelBPO and Contact Center I Sales and Account Management

The Conexion-One Opportunity

Prepared for Michael Curry and Team

April 13, 2010

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Today's AgendaPresent the Conexion-One OpportunityShare the Plan-of-ExecutionDetermine how Conexion-One can help build your empire Can Jack help Conexion-One?

The Conexion-One Opportunity

Michael ask Mitotel to fill

100,000 seats at Conexion-One

Jack called Michael about

filling a 100 seat call center

Bret called Jack about

filling a 100 seat call center








Promoting Beneficial Relations and Fostering Goodwill between The United States of America and The United Mexican States by convincing American companies to let Conexion-One answer their phones




Conexion-One Plan-of-Action1. Showcase Conexion-One

2. Empower an Army of Agents

Conexion-One Sales and Showcase Center

InterCommuncations - Image Makers




"Empower an Army"

CONTACT949.760.5333

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MitotelBPO and Contact Center I Sales and Management

JOIN CONEXION-ONEAMERICA'S LEADER IN BPO AND CONTACT CENTER

SALES AND ACCOUNT MANAGEMENT

Experienced Advisors New Advisors Professional Advisors Find A Job

CONTACT949.760.5333



Experienced Advisors New Advisors Professional Advisors Find A Job

CONTACT949.760.5333



CONTACT949.760.5333Mitotel

BPO and Contact Center I Sales and Management

CONTACT949.760.5333



"DASHBOARDS"

Key New Position:"Call Que Admin" Our org chart for review...

Provides status of current and projected calls to supervisors, agents and to corporateCommunicates real-time statistics with reps and key playersEnsures smooth transitions for lunches, breaks, no shows and shift changesUpdates and tracks individual and team statistics on a daily, weekly and monthly basis

Key Duties... "DASHBOARDS"

Key Tool: "Production Enhancement Review"Our key tool for review...

Follows corps QA tool to coach reps TransfersConnectsPitchesTalk TimeBreak TimeAverages per hourDaily, weekly and monthly reviews

Key Production Goals "DASHBOARDS"

WORLD'S LARGEST DASHBOARD








Thank You For This Opportunity We Will Perform

Conexion One -- The Opportunity

Technology

Transcript of Conexion One -- The Opportunity