1

for Clean Management Solutions

Clean Management Solutions Pty Ltd – Cleaning & Maintenance

Capability Statement

2

“An Alliance partner focused

on Service, Solutions and

Value…”

3

Our Company Profile Page 4 Our Services as a Group Page 5 Our Client Projects Showcase Page 6 Our Key Clients Page 7 Our Company details & Our Offices. Page 8 Our Board of Directors and Co. Structure Page 9 Our Equipment - Environmental systems. Page 10 Our Equipment – The Eco68 Photos Page 11 Our Crews in action – Misc. Photos Page 12 Our Quality Management System Page 13

Table of Contents

4

Our Company Profile – Clean Management Solutions Pty Ltd ........................................................................................................ Clean Management Solutions is one of Australia’s premier privately owned facility maintenance companies. Established in 2006, Clean Management Solutions (CMS) was the result of a corporate restructure between European manufacturing division, LadderFree and its cleaning division, Clean Management. Founders of the company slowly built upon their vast experience in the manufacturing of specialised cleaning equipment and began providing high end services in South East Queensland. CMS’s reputation as a first class service driven company has been forged across state government, local council and aeronautical industries. This is a testament to our company’s commitment to its ever developing solution based approach to servicing our clients facility maintenance needs. Clean Management Solutions has strived and enjoyed steadily rising profits since opening in 2006 and has continued expanding throughout recent years despite our clients industries reserved approach to asset investment. Clean Management Solutions has a strong balance sheet and we intend to continue in our vision to develop and grow into the future.

An innovative, green approach to cleaning, with a commitment to being environmentally responsible.

5

Our Services .......................................................................................................

Services offered by CMS include; 1. Facility maintenance services, such as cleaning, carpet cleaning, painting, hard surface

restoration, duct cleaning, dust and mould remediation, graffiti removal, low flow structure cleaning

2. Height safety services & restricted access services, such as multi story wash downs, glass cleaning, roof repairs, architectural structure cleaning.

3. Emergency & Disaster Support Clean up services. Including; High pressure blasting, High volume vacuum recovery, structural drying and dehumidification, bulk water extraction, Sanitisation treatments and Short notice Labour Hire.

4. Public Space Restoration & construction including; Concreting, Concrete repair, Concrete grinding, concrete polishing, floor preparations – shot blasting and grinding, Trip Hazard removal, Slip hazard resurfacing, Concrete decorative resurfacing and Tactile systems.

5. Safe Asset Auditing and Annual certification of Buildings’ safe work infrastructure & Hard surfaces, such as Fall arrest systems, Static lines, Anchor points, Safe access systems and Slip testing.

“Our aim is to offer a full range of in-house solutions to work seamlessly for our clients needs…”

6

Our Client Projects Showcase ........................................................................................................ Recent Projects undertaken by Clean Management Solution have included;

1. The design and supply of Public space restorations. 2010-2013 CMS has carried out Concrete Restorations for The Gold Coasts’ premium City Centres and Public spaces throughout Southport, Surfers Paradise, Broadbeach and Labrador. This project included pre-commencement audits on trip/slip hazards, designing a suitable hard scape outcome and installing a safe non-slip and visually appealing space within a budget.

2. Disaster Support Contractor to the State Government during Brisbane’s flood recovery in 2011&2013. CMS supplied and managed crews for the State Government Arts and Entertainment precinct in Southbank during these floods. CMS provided over 80 personnel and specialised equipment to clean up and restore the seven major public arts buildings and car parks within the cultural centre precinct. During this project CMS worked directly with the state governments emergency facilities coordinator to deliver a safe and inhabitable environment for the staff and public to return to the area.

3. Restoration contractor to the State Government’s Arts restoration project. CMS was the successful tenderer to the State Governments four hundred and eighty thousand dollar Arts Precinct building restoration in 2013. CMS out of twelve companies were successful in gaining the tender and carrier out various works, Height safety wash downs, Restoration of external surfaces and sealing to Queensland Performing Arts Centre (QPAC), Queensland Museum and The State Library. This project included the auditing of the current safety systems and the manufacture and installation of new Safe access ladders, Anchor points and fall arrest systems prior to our crews beginning the restoration works.

4. Painting contractor to Archerfield Airport in 2013. CMS provided cleaning and painting services to hangars. This project entailed strict access guidelines as we used EWP to access the building exterior and supervisors had to directly converse with airport coordinators due to airside working at heights restrictions.

5. Height Safety service provider to Brisbane Airport Corporation 2009-2013. Since 2009, CMS has been providing solutions to schedule and maintain various BAC managed assets. This service has seen systems such as the Eco68 and the LadderFREE system used to ensure safe working protocols have been maintained throughout all works.

6. Environmental Hard surfaces maintenance provider to Gold Coast City Council. Since 2008 (& currently), CMS has provided contract and post event services to all Gold Coast assets and Public Hard surfaces. Over this time we have developed solutions which have gained the attention of the industry by developing Australia’s first industrial “fully electric, silenced” steam cleaner the Eco68 for ongoing maintenance cleaning of city centre hard surfaces. This initiative has won the loyalty of our clients. It is an environmental breakthrough offering all full wash down services without the need for harmful chemicals or noise pollution.

7. The CMS LadderFREE System. CMS’s LadderFREE System was one of the companies’ premier introductions into the Australian facility maintenance market. The LadderFREE brand at its core was our founding European partners manufacturing business. CMS launched this safe high access cleaning system into the Australian market in late 2005. This system today as much as it was back then, is our flagship solution to working safe at heights. The LadderFREE system allows workers to clean multiple surfaces up to 5 storeys high from the safety of the ground. The carbon fibre telescopic poles are super lightweight and durable. This system is currently being used at the Brisbane Airport for its Windows, Alucobond panels, architectural sunshades and structure cleaning applications. As an added benefit the system not only keeps our workers off dangerous ladders at height, but also uses one tenth of the water of an average pressure cleaner and there is no fuel, carbon or noise pollution.

7

Our Key Clients ........................................................................................................

CMS’s Key clients include;

1. State Government asset management departments such as Arts Queensland and Corporate Administration Agency.

2. Local Government representatives through Council maintenance departments at the Moreton Bay Regional Council, Sunshine Coast Council, Brisbane City Council, Gold Coast City Council & Logan City Council.

3. Corporate Asset Managers such as Queensland Stadiums, LendLease, Brisbane Airport Corporation, Gold Coast Airport and the Archerfield Airport.

“Our priority is to provide an outstanding service to our clients and to build the strongest of relationships…”

8

Our Company Details ........................................................................................................ Company Name: Clean Management Solutions PTY LTD Australian Company Number: ACN 125 303 059 Australian Business Number: ABN 85 125 303 059 Date of Incorporation: 2 October 2006 Registered Business Address: 5 Watland St, Springwood QLD 4127 Postal Address: PO Box 51, Waterford, QLD 4133 Telephone: (07) 3200 8481 Facsimile: (07) 3200 8486 Email: info@cmsqld.com.au Web Site: http://www.cleanmanagementsolutions.com.au/ Public Liability Insurance: The Hollard Insurance Company Pty Ltd: Amount of cover: Public and Products Liability $20m Workers’ Compensation: No WBA080589451 Bankers: National Australia Bank

Our Offices ........................................................................................................ Head Office 5 Watland St, Springwood QLD Ph 07 3200 8481 Fax 07 3200 8486

9

Our Board of Directors and Corporate Structure ........................................................................................................ The Board of Clean Management Solutions Pty Ltd comprises one Managing Director and a team of High level mangers providing a sensible balance of technical, governing legislation, general corporate and management experience, together with facilities maintenance, construction and safe at heights experience.

10

Our Equipment - Environmental Systems ........................................................................................................ At CMS we have invested heavily into systems, branding and technology. Our mission is to lead the industry in the development of new and greener technologies and to constantly develop our brand and street appearance. Here are some of the developed products that set CMS apart from our competitors. The 2008 developed CMS8000, is a custom built tanker system with a triple stage 200 degree steam system. The steam cleaner is coupled with 250M of lead hose for the ultimate extended working capability. The system allows the crew to effectively transit and clean safely around car parks, mall areas and footpaths without the restriction of having to refill at short intervals. The custom set also saves water compared to the industry standard pressure cleaning units with steam using 45-60% less water during its cleaning operation. The system also allows for water re-capture with the vacuum system (pictured below centre) collecting 98% of overflow water. Photos of the CMS8000 in action.

The 2011 developed ECO68 is the first of its kind in Australia. The system design utilises full sine-wave electronic operation with the cleaning system being driven without the need of industry standard diesel or petrol engines. As standard the ECO68 now comes with two triple stage (200 degC) steam systems plus the ability to run the system hot or cold for varying surface types. Over and above the standard features of steam cleaning, chemical feeders, extended work ranges and 6000L onboard water storage, the ECO68 has several other major industry leading benefits. One of the greatest achievements with producing the ECO68 was it being a silenced unit. The system has been silenced down to 68Db(A) through design, as well as a series of sound barriers within the enclosed unit. At 68Db(A) the audible output is no more than the average roadside traffic noise or a domestic vacuum cleaner compared to 95Db(A) on our standard fleet. The ECO68 system also boasts a substantial drop in our carbon footprint with cleaner energy being utilised with three less petrol driven engines per working unit. Other state of the art additions include, Electric reels for better control and work speed, improved LED lighting for safety and visibility, Improved work space access, Improved mobility with work space cameras, onboard computer terminal and ergonomic design to reduce crew fatigue. The ECO68 is our answer to the industry problems such as noise pollution, water restrictions, onsite mobility, fuel consumption, and crew fatigue. All of which we have faced as contractors over the past 7 years.

11

Our Equipment – The Eco68 (Full electric steam unit) ........................................................................................................ Photos of the ECO68 in action

THE Eco68

1. Truck safety system with full electric Steam etching & LadderFREE system on board.

2. LadderFREE system cleaning high glass and fascia.

3. Pressure cleaning removal of slip hazard (Mould removal).

4. Concrete before & after photos 5. Direct steam etching to prepare

for non slip surface.

12

Our crews in action – Misc. Photos ........................................................................................................

HIGH ACCESS SERVICES 1. Rope access building

wash down. 2. Mould removal via

steam systems. SURFACE RESTORATIONS

1. Auto Scrubbing Public spaces.

2. Iron Stone removal & Core drilling.

ASSET SAFETY AUDITS

1. Slip Testing 2. Application of non slip

coatings.

13

Our Quality Management Systems ........................................................................................................ At Clean Management Solutions (CMS) quality is the responsibility of every person in our company. This means every person in every facility or site we operate, is involved in quality inspections.

The Quality Assurance System has been developed to conform to accredited standards. Elements included in our quality management system are:

• Site Management System (Kevah) • Risk and Hazard Assessment • Occupational Health & Safety • Environmental Management • Human Resource Management • Technological development • Equipment development

CMS manages its operation system, safety, and environment and customer satisfaction requirements through the use of Kevah. Kevah is a powerful software solution that aids in managing sites and their assets by completing reports with a handheld PDA on site. This information is synchronised to a PC and server where distribution of such data in the form of reports provides managers with an objective tool to measure cleaning performance. Kevah provides CMS and its clients regular, consistent and accurate inspection and reporting, precisely summarising the performance and condition of sites. The combination of forms and reports, such as damage reports, asset surveys, incident reporting and WHS inspection reports, provide an easy, fast and complete cleaning management tool that allows clients to track the cleanliness of the site and the performance of cleaners. From the Kevah Desktop, CMS can view reports and export them to MS Word or MS Excel, providing individual reports complete with photos and signatures and summary reports of inspections, ready to total up, sort or filter for analysis and planning. Information back to clients is clearer and more accurate. The unique patented process of Kevah allows CMS to capture data on the move while providing a time-date stamp on all records, offering an audit trail and verification of reports. Kevah has proved to be very valuable for both CMS and its clients. The accurate reporting of events, the proof of vital information and the time-saving in report writing have been the main benefits of implementing such a useful site management system. Kevah is a registered trademark owned by Valorem Systems Australia Pty. Ltd. Please see www.valoremsystems.com for more information.

14

Our Quality Management System continued… ........................................................................................................

CMS Site Service Commitments

CMS’ is committed to achieving sustainable and improved solutions and standards by establishing with our clients, measurable Key Performance Indicators. This coupled with effective monitoring, and review of performance standards maintains the highest level of professionalism. We have a thorough program of contact with our Customers with regular agenda-driven meetings with our clients and operational managers. CMS ensures that senior management stay in touch with all aspects of a clients needs.

CMS’ Key Account Managers will ensure that all specified work requirements; work programs (periodic works); and members training and competence requirements are completed to the clients’ satisfaction.

Quality Control Inspections, Management of Quality Assurance System and Service Reviews will be undertaken on both regular scheduled and on unscheduled spot checks to ensure compliance with the scope of works.

All Staff are guided to adhere to a strict code of conduct, which details all aspects of Service commitments, including safety across all areas, environmental responsibilities and interpersonal relations between fellow staff members, managers and clients as well as the general public.

The KPI’s we use for our contract management include: Compliance

- Performance against contract - Sourcing of staff from appropriate sectors, ie Streams 1-4 and Funding levels 1- 2. Maintaining a

high percentage retention rate is paramount. - Environmental sustainability.

Safety - Lost time injuries - Medical Treatment Injuries - Record of incidents - Safety Audits - Consideration of ability levels when employing persons from Funding 1-2 levels.

Safety, Education & Training: Our aim at CMS is to create an atmosphere where our staff take pride in their tasks, work safely, & communicate effectively; resulting in solutions tailored to the wants and needs of our client. Our quality Plan ensures exceptional governance of our statutory safety and system requirements. We aim to always exceed AS/NZS:3733-1995 Standards. Our induction and training program ensures quality workmanship and provides skill development and progression for staff within the business and above standard job outcomes for clients.

15

Our Quality Management System continued… ........................................................................................................ Customer Service - Customer Satisfaction survey results - Number of complaints from Customers - Response time to reactive/emergency cleans. - Regular formal Client meetings Systems - Research and development Photo to the right Online Site Reporting System Kevah: Site performance system. As part of our mission statement, and our development background, CMS has always supported a green innovation approach to cleaning and maintenance tasks. With this progressive approach, CMS remains the market leader with its trademark LadderFree “cleaning at heights” system and its newest pressure washing system, The CMS8000 (wash recycle and reuse). With our environmental management plan and ecofriendly equipment within the fleet, CMS is proud to showcase that we are committed to being an environmentally responsible company to all of our clients and the industry as a whole.

An integral part of our staff training focuses on environmental sustainability, staff are trained to carry out there duties efficiently and effectively with the minimum use of environmental consumables such as on site water and power. Staff and Client safety is of paramount importance. During our cleaning activities we aim to only use non-toxic, biodegradable cleaning chemicals to greatly reduce the risk of injury and sickness as well as reducing the environmental impact of these activities.

Across all of CMS services we are continually researching Greener initiatives as well as developing greener, more efficient equipment. Where possible throughout our processes, from our own offices to on site situations biodegradable products are used.

On site processes to reduce waste include the effective use of refillable bottles for cleaning products. CMS uses chemical suppliers who have a policy of collecting and reusing bulk containers when ever possible. We avoid the use of disposable consumables and use Organic, stable cleaning solutions to clean and sanitise all washable items.

16

Our Quality Management System continued… ........................................................................................................ Continuous Improvement

Continuous Improvement’ is the consistent achievement of targeted gains in quality, costs and reliability to meet client needs better than our competitors. Appropriately skilled and motivated people achieve this through:

• Rigorous analysis and planning; • Supportive and disciplined application of systems and processes; • Shared understanding of the need and ability to do better; • Clear personal accountabilities and commitment to serviced delivery; and • Accepting that there are always better ways of doing things and that there is always room for improvement.

CMS has a commitment to ‘Continuous Improvement’ and all staff members are involved with this concept from their first induction session. Subsequent and ongoing training sessions reinforce this. As an overall model for continuous improvements throughout our organisation this model illustrates our commitment to seeking consistent improvement. This model is used throughout or services both in personnel management and research and development of equipment and processes.

Issue Flagging

CMS has considerable experience at managing at an operational level; understand the demands on facilities’ managers … and their need for a supportive and reliable service.

Should an emergency situation arise, contingency plans will be developed for each area. Our management team and staff will respond to all emergencies quickly and effectively.

We train our members to maintain a watchful eye over the general condition of contract areas and report any areas in need of repair, replacement, or any other form of maintenance that may be required. Our Electronic Management System aids CMS on all contract sites to monitor these issues.