Complaint lettersWatch these pictures and read the dialogues. Which one of them expresses complaint? Tick them.

__ 1. “I don´t want to talk anymore! “

__ 2. “There seems to be a problem with our receipt”. __

__ 3. “I’m sorry to say this but It doesn’t look like the one in the photo”.

__ 4. “You have to stop being so rude with me!”

B. Writing. Read the next phrases.1. State the purpose of the letter:

I am writing to express my dissatisfaction with…

I am writing to express my annoyance with…

I must complain about...

2. Express the reason for the complaint:

Unfortunately, my ... was damaged…

The service we received was unacceptable.

Your product doesn’t work…

3. Demand compensation or actions:

I feel something should be done…

Could you please look into what happened?

I would appreciate your inmediate attention to this matter.

C. Look at the following pictures and complete the sentences with the possible complaints.

1. I am writing to express my _______________ with the ___________ we received at my

Wedding´s Party on June 26th.

2. ______________, the enjoyment of these event was ___________ by ___________________

____________________________________________________________________________.

3. We _____________________ with the person in charge, but He wasn’t available.

4. Finally, My husband and I ____________________________________________________.

5. Because your company caused these problems, We expect you to ____________________

____________________________________________________________________________.

6. I look forward to _______________________.

E. Listen to the conversation and answer T (true) or F (false).

TRACK 9cheerful\.CHEERFUL 6\AUDIOS CHEERFUL 6\09 cheerful 6 excelencia educativa.wav

1. Marcus booked a table for 8 people. T F

2. They didn’t have to wait T F

3. There weren’t enough chairs. T F

4. Marcus felt ashamed. T F

5. The manager was really helpful. T F

6. The operator offered him a discount on his next visit. T F

Complaint lettersA. Use the following phrases to write a complaint letter.

Choose one of these situations to complete each sentence.

1. Airport Delay 2. Concert Cancellation 3. Sour Cake

Greeting Dear Sir/ Madam:______________________________

Describe the situation I am writing to inform you that __________________________________________I am writing to express my dissatisfaction with_________________________________________I am writing to inquire about _______________________________________________________

Describe the problemaOn 20 May, 2020 I ________________________________________I had a problem with _______________________________________Unfortunately, your service____________________________________

Compensations I feel__________________________________________