Computers, Monitors & Technology Solutions | Dell USA - … · 2007. 5. 11. · as archiving...

To learn more, contact your Dell State and Local Government representative today.

Call 1-800-822-1608or visit www.dell.com/slg/community

IMPORTANT NOTICE: The Dell products in this brochure are not medical devices and are not listed under UL60601. As a result, they must not be used within 6 feet of a patient or allowed to directlyor indirectly contact a patient. Products in this brochure not made by Dell are not listed under UL60601 unless otherwise stated by the third-party manufacturer. For more information, please visitwww.dell.com/healthcare/certification

1 Source: Technology Business Research, Corporate IT Buying Behavior & Customer Satisfaction Studies: Q1 ‘06, May 2006

*U.S. only. Offers available only to qualified government customers, are not valid in all states or under all contracts and are subject to restrictions in your applicable contract. Dell cannot be responsible for errors intypography or photography. COMPLETECARE ACCIDENTAL DAMAGE SERVICE: CompleteCare service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. CompleteCarenot available in all states. Customer may be required to return unit to Dell. For complete details, visit www.dell.com/servicecontracts ANYWHERE, ANYTIME ACCESS: Where wireless access is available. Additionalaccess charges apply in some locations. Accessibility to company networks may be affected by firewalls or other privacy measures. TRADEMARKS: Dell, the Dell logo, Latitude, Precision, PowerEdge, PowerVault,RoadReady, CompleteCare, StrikeZone, and HyperConnect are trademarks of Dell Inc. Intel and Intel logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and othercountries. Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.Other trademarks and trade names may be used in this piece to refer toeither the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and names other than its own. © 2006 Dell Inc. All rights reserved.

AD #69976888 09/2006

Technology for Health and Human ServicesEnhancing the way your agency cares for your community

h2348_HH_HHS Cover_r1 9/22/06 10:33 AM

Your community needs compassionate individuals who canbe relied on for support. As a Health and Human Servicesagency, this task is left up to you and your personnel, asyou help maintain the health and well being of yourcitizens by providing the necessary guidance andencouragement they need.

Dell is dedicated to helping Health and Human Servicesagencies, including housing development, child and familyservices, and health alert networks, succeed in initiativessuch as Medicaid, welfare, integrated eligibility, and theuse of electronic health records to enhance the quality ofcare they provide in their communities through increasedefficiencies.† Our comprehensive IT solutions utilize today’shigh-performance products, innovative support services,and cost-saving strategies, giving your agency access tothe tools and resources necessary to deliver responsiveand effective services.

Helping Enhance the Care and Support YourAgency Provides

† Where enterprise IT solutions help improve the quality of care by providing easily accessible information.

h2348_HH_HHS Cover_r1 9/22/06 10:32 AM Page 1

Enhancing quality, effectiveness

Working closely with state and local governmentagencies, we understand the administrative andoperational challenges you face. As you strive tomeet the growing demands placed on your agency,the need for a fully integrated IT infrastructurethat streamlines tasks and increases employeeproductivity is essential.

With access to the right IT solutions, you can help enhance records management, budgeting,automation, and storage of confidential files, and improve interoperability between disparatesystems and agencies. Through our Health andHuman Services solutions, Dell can provide thehardware, software, and services that help youaccomplish these objectives. By leveraging ourpartnerships with technology leaders, we canoffer your agency a comprehensive and cost-effective solution. Our Health and HumanServices solutions include:

Business Continuity/Disaster PreparednessSolutions can help you develop a strategic plan for continuous operations in the event of a disaster.

Archival and Retrieval Solutions can help you store, manage, and back up sensitive agency information.

Mobility Solutions can help give your personnelthe flexibility to securely access and captureinformation virtually anywhere.*

Interoperability/Integration Solutionscan help improve operational efficiency andinformation sharing across departments and agencies.

Security Solutions can help keep your data,hardware, and peripherals secure.

Our Health and Human Services solutions are fully supported by Dell Professional Services. Our comprehensive service options can providethe expertise to help maximize the value of your IT investments. Plus, we offer 24/7/365 technicalphone support to help maintain the performance and security of your hardware, software, and peripherals.

An IT partner you can trust

We’re dedicated to helping enhance the level of quality care and support you provide. As yoursingle source for reliable, affordable hardware,software, peripherals, and service, we canprovide you with a customized solution that fitsyour specific needs, complements your existingresources, and works with your IT budget.

With the major task of refreshingtechnology throughout 115 sitesacross 83 counties, the MichiganDepartment of Human Servicesturned to Dell for help. Dell offeredan end-to-end solution thatincluded 7,200 desktops andnotebooks, Project Management,Custom Factory Integration, andCustomized Installation services.The result was an implementationthat had minimal to no downtime,allowing personnel to continuedelivering essential services. To learn more, visitwww.dell.com/slg/community

Case Study: Michigan Dept. of Human Services

To learn more, call 1-800-822-1608 or visit www.dell.com/slg/community

h2348_HH_HHS text_r1 9/22/06 10:21 AM Page 1

The best time to prepare for a potential disaster isbefore one occurs. By helping your agency developthe right disaster preparedness plan — onethat includes high-performance, highly availableproducts and innovative services — Dell can help

you keep vital operations functioning.

Helping you plan, prepareWith our Business Continuity/Disaster Preparedness solution, we can help you develop an effective disaster preparedness plan thatprovides 24/7/365 business continuity. Expert planning andassessments can help you anticipate IT threats, identify potentialcauses of downtime and data loss, and protect against worst-casescenarios, both natural and man-made.

Our robust mix of affordable, reliable solutions can help maintain theavailability of your systems critical to your operation. Depending onyour requirements, we can customize a solution that combines:

• Dell™ PowerEdge™ blade and rack servers• Dell PowerVault™ and Dell | EMC storage solutions• Stratus High Availability Servers• SunGard Disaster Recovery Services• Dell Professional Services

By offering various levels of business continuity, you can choose the disaster preparedness approach that works best for your agency.Working alone or in combination, we can help implement thesesolutions to enhance the integrity of your IT infrastructure.

Help Protect Your Valuable Assets — and Your Citizens


Dell Enterprise Command CenterOur Business Continuity/DisasterPreparedness solution offers accessto Dell’s Enterprise CommandCenter (ECC), providing 24/7/365business-critical response,proactive crisis management, andreal-time incident tracking. We canmeet your critical IT needs withprompt, comprehensive resolutionsto help solve your complexproblems. Even during a naturaldisaster, the experts in the ECC can help get your critical systemsup and running.

Back up critical dataOur Archival and Recovery solution can help youragency in the event of a disaster. We can helpenable you to retrieve data, such as electronic healthrecords and case files, and provide technologies thatcan centralize data management.

We can develop a customized High PerformanceComputing Cluster (HPCC) with a multiple-computerarchitecture and a private network system, allowingpersonnel to access and process large amounts ofraw data. High-performance clustering can enableyour agency to experience the benefits of cost-efficient, scalable solutions that grow with yourneeds. We can also provide high availability clusters

designed to minimize application downtime, as wellas archiving solutions to help with regulatory andHIPAA compliance.

The Dell solution featuring the EMC Centeraplatform, classified as Content Addressable Storage(CAS), can help simplify fixed content storage andretrieval, offering fast, affordable online access toyour fixed assets.

We also offer innovative software to make managingand assessing your critical data easy and efficient.EMC Legato EmailXtender in Action providesarchival retention management and advanced searchof email so your personnel can find the data they need.


h2348_HH_HHS text_r1 9/22/06 10:21 AM

Giving You Secure and Timely Access to InformationThe care and services you provide are nolonger confined to the office or one location.Today, agencies need the freedom andflexibility to serve citizens virtually anywhere, anytime.*

With access to innovative mobile technology, you can help enable your agency to access and capture real-time informationexactly when and where it’s needed. As a result, your personnel canmake informed decisions and provide the appropriate services. DellMobility solutions can help by offering affordable, reliable mobilecomputing systems and services that help improve access,collaboration, and security.

Comprehensive mobile products and servicesOur Mobility solutions feature a robust mix of Dell and partnertechnologies and services, and are designed to integrate all aspects of your agency.

• Reliable Dell™ Latitude™ notebooks and tablet PCs that offer real-time data access

• Productivity-enhancing scanners, printers, and software designed to perform well in demanding work environments

• Extranet and intranet portals for improved collaboration and productivity

• Ongoing support service to help maintain performance and security of your systems

h2348_HH_HHS text_r1 9/22/06 10:21 AM

In order to help your agency increase productivity,our solutions can virtually eliminate the need for paperwork. Thanks to mobile computing andhandheld devices, critical data can be viewed and captured electronically by case workers out in the field, and easily shared throughout youragency and departments.

Built for demanding environments

Designed to work well under pressure, DellLatitude notebooks are an essential component of our Mobility solutions. Our notebooks offerRoadReady™ quality, giving agency case workersthe necessary processing power, functionality, and durability they need on the go. This includesdual-core Intel® processors, tough, tri-metal design,spill-resistant keyboards, and Dell StrikeZone™

Shock Absorber to safeguard your hard drive.

Equipped with Dell HyperConnect™ technology, ournotebooks can help you stay connected to importantfiles, and decrease time spent searching forpaperwork. We’ve integrated innovative wirelesstechnologies such as mobile broadband and Wi-Fifinder for seamless, unwired connectivity from youroffice, out in the field, and locations in between.*

Secure, reliable access

In a mobile environment, reliable security is a keypriority. An increase in data, access, and mobilecomputing could create a potentially high securitythreat. That’s why our Health and Human ServicesMobility solutions feature innovative securityoptions to help keep sensitive information secureacross your IT network. Our solutions can help:

• Protect data from loss, viruses, and malicious acts

• Ensure authorized access both in and out of the office

• Facilitate secure collaboration and data-sharing

Dell Security Vulnerability Assessments canimplement a network to help meet governmentand HIPAA regulations, allowing only those withauthorized access to view and record importantdata. Plus, built-in security features, includingSmartCard readers, fingerprint scanners, and file encryption, can help protect your mobilecomputing systems in the office or out in the field.

RoadReady™ for the Real WorldBuilt with magnesium alloy frames,steel hinges, and spill-resistantkeyboards, Dell™ Latitude™

notebooks are designed to beRoadReady. Before any Latitudenotebooks are put into action, they are torture-tested for heat,cold, vibration, shocks, and drops.Paired with in-vehicle mountingsolutions — also proven in shockand vibration tests — your agency can rely on durable computingdevices built to withstand toughworking environments.



Whether it’s a counselor who needs the most up-to-date client records, or a caseworker whoneeds on-demand access to a family’s history,quality of service relies heavily on having the

right information. Without it, your agency might not be operatingeffectively — or providing the right level of service citizens in yourcommunity need.

By improving information sharing between agencies anddepartments, you can help families and individuals receive theappropriate level of care and support they need. Dell can help youaccomplish this by equipping your agency with innovative IT products,services, and Interoperability/Integration solutions that help enhanceoperational efficiency.

Customized for your needs

By deploying IT best practices, affordable, reliable technology, and innovative services, we can help you reduce operating costs and improve efficiency. Once we’ve assessed your existing ITinfrastructure, we can determine which products and services are right for your needs. We can work with you to create a cost-effective IT solution that combines:

• Dell™ desktops, notebooks, and enterprise solutions†

• Innovative partner technologies and services• Comprehensive support services

Before any IT solutions are deployed or implemented, Dell CustomFactory Integration can build systems to your exact specifications,

Improving Efficiency Through Information Sharing

† Where enterprise IT solutions help improve the quality of care by providing easily accessible information.


ensuring your agency needs are met. We can pre-install a variety of standard, custom, orproprietary software. And, because our solutions and technologies are standards-based, they canseamlessly integrate with your existing IT infrastructure.

Partnering with the best

By partnering with technology leaders, we can offeryou a robust IT solution that utilizes today’s cutting-edge products, services, and strategies.

We can custom-build a complete Microsoft®

Exchange Server 2003 solution focused on your

agency’s unique needs. In addition, we offerintegrated Exchange management software andservices that can help you monitor and update your hardware, software, and operating systems.

Our alliances with leading Health and HumanServices integrators such as EDS allow us to offerstate and local government agencies comprehensiveservice level efficiencies throughout the lifecycle ofhardware. We can customize technology solutionsbased on proven, real-world products and services,helping increase agency productivity and efficiency.

Service That Is Industry-ProvenOur focus on IT infrastructure hasearned Dell Services a #1 rankingamong hardware vendors in overallservice and support satisfaction for 21 of 22 quarters for which TBR has conducted the study.1

Our worldwide services networkencompasses 52,000 technologistsin 180 countries who manage over500 major enterprise migrationsand consolidations annually.



Helping Secure Your IT Infrastructure

Your agency relies on large amounts of information, everything from case files and electronic health records, toyour own financial data. Keeping thisinformation safe and secure — whilealso complying with government and

HIPAA regulations — can be quite challenging.

That’s why our Health and Human Services solutions offercutting-edge security options to help protect your agency’ssensitive information. We can help you minimize potential ITsecurity threats.

Four layers of security

Our comprehensive Security solutions offer products andservices designed to work together to help provide protectionthroughout all levels of your agency.

Physical Security can help keep physical assets and ITinvestments safe and secure. Our physical solutions rangefrom simple asset tags and tracking software to durable locks and security cables.


To learn more about how Dell’s comprehensive Health and Human Services solutions can help enhance the care and support your agency provides,call your dedicated Dell representative at 1-800-822-1608 or visitwww.dell.com/slg/community

Identity and Data Security can help ensure only those authorized to access sensitive agencyinformation can do so. By partnering with leadingsecurity software developers, such as IdentiPHI, we can provide data encryption and single sign-on to agency applications and networks.

PC Threat Defense can help protect your hardwarefrom viruses, worms, and information theft. We canequip your Dell™ systems with innovative securitydefense features, such as firewalls, anti-virus, anti-spam, and anti-spyware software.

Network Security can help control the flow ofinformation across your network. Through a robust mix of products, including remote networks, patchmanagement, and wireless security, we can help keep your network secure.

Plus, we offer advanced wireless Security solutions to help keep your mobile computing systems secure,both in and out of the office. This includes industry-recognized authentication and encryption technologies.Combined with security measures for your wirednetwork, we can help your agency experience thebenefits of a secure network agency-wide.

Helping you help the community

Many families and individuals within your communitydepend on the essential services your agency provides,everything from counseling and Medicaid management,to adoption services and welfare assistance. Withoutthe right tools, resources, and, most importantly,information at your disposal, you might not be servingthe community as well as you could.

By partnering with Dell, we can equip your health and human services agency with a comprehensive IT solution for developing a disaster preparednessstrategy, efficiently backing up important data,enabling “work anywhere” capabilities, enhancinginformation sharing, and keeping your important assetsand IT investments safe and secure.

This is how Dell helps enhance the level of care and support you provide — and how we can help you help your community.

With You Every Stepof the WayTo serve your community, youragency needs technology it candepend on. That’s why we offercomprehensive support servicesthat help maintain IT efficiencyand functionality. As your singleresource for 24/7/365 support, we offer innovative services like ourCompleteCare™ Accidental DamageService,* which can replace asystem in the event of accidentaldamage, and Gold TechnicalSupport which gives you access to advanced-level technicians andcomprehensive support to helpmaximize uptime and productivity.


To learn more, contact your Dell State and Local Government representative today.

Call 1-800-822-1608or visit www.dell.com/slg/community

IMPORTANT NOTICE: The Dell products in this brochure are not medical devices and are not listed under UL60601. As a result, they must not be used within 6 feet of a patient or allowed to directlyor indirectly contact a patient. Products in this brochure not made by Dell are not listed under UL60601 unless otherwise stated by the third-party manufacturer. For more information, please visitwww.dell.com/healthcare/certification

1 Source: Technology Business Research, Corporate IT Buying Behavior & Customer Satisfaction Studies: Q1 ‘06, May 2006

*U.S. only. Offers available only to qualified government customers, are not valid in all states or under all contracts and are subject to restrictions in your applicable contract. Dell cannot be responsible for errors intypography or photography. COMPLETECARE ACCIDENTAL DAMAGE SERVICE: CompleteCare service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. CompleteCarenot available in all states. Customer may be required to return unit to Dell. For complete details, visit www.dell.com/servicecontracts ANYWHERE, ANYTIME ACCESS: Where wireless access is available. Additionalaccess charges apply in some locations. Accessibility to company networks may be affected by firewalls or other privacy measures. TRADEMARKS: Dell, the Dell logo, Latitude, Precision, PowerEdge, PowerVault,RoadReady, CompleteCare, StrikeZone, and HyperConnect are trademarks of Dell Inc. Intel and Intel logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and othercountries. Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.Other trademarks and trade names may be used in this piece to refer toeither the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and names other than its own. © 2006 Dell Inc. All rights reserved.

AD #69976888 09/2006

Technology for Health and Human ServicesEnhancing the way your agency cares for your community


Computers, Monitors & Technology Solutions | Dell USA - … · 2007. 5. 11. · as archiving...

Documents

Transcript of Computers, Monitors & Technology Solutions | Dell USA - … · 2007. 5. 11. · as archiving...