COMPUTERS

Adware

Adware is advertising-supported software. It is any computer program or software package in which advertisements or other marketing material are included with or automatically loaded by the software and displayed or played back after installation or in which information about the computer or its users activities is uploaded automatically when the user has not requested it. These applications often present banner ads in pop-up windows or through a bar that appears on a computer screen

Spyware

Spyware is a broad category of malicious software intended to intercept or take partial control of a computer's operation without the user's informed consent. While the term taken literally suggests software that surreptitiously monitors the user, it has come to refer more broadly to software that subverts the computer's operation for the benefit of a third party

Virus

a virus is a self-replicating program that spreads by inserting copies of itself into other executable code or documents. A computer virus behaves in a way similar to a biological virus, which spreads by inserting itself into living cells. Viruses are one of the several types of malware or malicious software. In common parlance, the term virus is often extended to refer to computer worms and other sorts of malware.

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Gateway Antivirus / Anti-Spyware / Intrusion Prevention $145

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ViewPoint $95

Dynamic Support 8x5 $115

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Sonicwall Enforced Client Antivirus

10 USER

01-SSC-3420 Client/Server Anti-Virus Suite 10 User License 1 Year USD 397.00 $397 / 10 = $39.70 / PC 01-SSC-6981 Client/Server Anti-Virus Suite 10 User Lic 2 Yrs 15% Savings per Year USD 675.00 = $33.75 / PC / YEAR

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Other Suggested(not endorsements or requirements):

Adaware:

http://www.lavasoft.com/ Spybot Search and Destroy:http://www.safer-networking.org/en/download/index.html

AVG Antivirus:

http://www.grisoft.com/

TROUBLESHOOTING

***Troubleshooting Technique***

***Break down the problem***

***into smaller components***

Troubleshoot the components

NETWORKING

Typical (ideal) Store Layout

TCP/IP Network Info

IP ***COMPUTER Subnet Mask ***NETWORK Default Gateway ***ROUTER DNS Server ***INTERNET

NAME

Troubleshooting Tools

IPCONFIG PING TRACERT

IPCONFIG /ALL

PINGYourself (IP)

GatewayDNS

Internet address

PING -t

TRACERT

PRINTERS

PRINTER COMPONENTS

NETWORK CABLE / EQUIP IP HOSTS AIX QUEUE PICK PICK COLDSTART LINUX QUEUE

SERIAL CABLE / EQUIP

RAN / PORTSERVER PICK COLDSTART

HOSTS FILE (AIX)

MENU PATH - 25

NETWORK vs. SERIAL

WHERE IS THE PROBLEM?

RAN/PORTSERVER/CHASENETWORK

AIXPICK

LINUX

TROUBLESHOOTING FLOWCHART

PORTSERVERlogin: root / password: dbps

command: who

PORTSERVERIF YOU DON’T SEE MULTIPLE TTY,

THEN AIX SYSTEM PROCESSES

NEED TO BE RESET

CHECK NETWORK

Can you ping the printer?

CHECK AIX / PICKTCL / AIX COMMANDSTCL listptr listpeqs shp-status sp-kill d# ct md user-coldstart sp-assign block-print

AIX lpstat enable disable cancel Lp

AIX COMMAND AT TCL PROMPT BY ADDING “!”

IE: !cancel

TCL

listptr

listpeqs f#

shp-status

sp-kill d#

ct md user-coldstart

sp-assign f# / block-print X (p

AIX

lpstat / enable / disable

cancel (AIX queue)

lp –d (AIX queue) /etc/hosts

BARCODE LABEL PRINTER COMPONENTS

Generic driver (AGFA Accuset 1000) Line (old software) or Page mode (new software) Accuterm default printer Default label printer 12.10 to “R” or printer number

SIGNATURE CAPTURE

SIGNATURE CAPTURE COMPONENTS

PICK / AIX / LINUX BACKENDMenu Paths 35.12, 35.13, 35.14, etc.

MAPPED NETWORK DRIVE i:

PC APPLICATIONPOS

PC INSTALL (NEW)

Map network drive Uninstall .net 2.0 Install POS software Open Settings screen Wait for .Net 2.0 to load/reload Enter settings Start POS program

INSTALLATION VIDEO

PC INSTALL (OLD)

Map network drive Install POS software Open settings by double clicking Johnstone logo Enter settings Start / Restart / Reboot POS or computer

INSTALLATION VIDEO

MOST COMMON SIGCAP PROBLEMS (old)

1) Problem: Signature not on invoice:Solution:HIT ENTER TOO QUICKLYWait until the signature capture application disappears from the screen or taskbar before hitting ENTER

2) Problem: Get stuck with error telling you R for retrySolution: I: drive not mapped, settings incorrect, or see #1 above

3) Problem: Error saying contact technical supportSolution: I drive not mapped

4) Adobe Acrobat or misc programs in Startup

MOST COMMON SIGCAP PROBLEMS (new)

1) Problem: Retry loop

Solution: Hit enter in Accuterm instead of on Credit Card Application Click mouse on Credit Card Application to bring it to the

foreground or use mouse to click to approve signature

Adobe Acrobat or misc programs in Startup

TROUBLES?Ping Yourself (IP)

Ping GatewayPing Signature Server (typically 192.168.XX.22)

Ping DNSPing Internet address

i: drive mapped?Signature Capture program running (mouse over taskbar)

HANDHELDS

HANDHELD COMPONENTS

Wireless NetworkMicrosoft Activesync (ONLY version 3.7)

Signature CaptureWavelink Avalanche Enabler Wavelink Avalanche Console

Wireless NetworkCONFIGURE THROUGH “ENABLER” (see install “enabler” movie)

“standard”SSID: johnstone

WEP: main store’s phone #, 26 characters

Click Wireless Icon Do you have signal?

Wireless Network Do you have an IP address? Can you ping the RS6000

HANDHELD INSTALL Remember to make sure that beam receiving is disabled in Settings -> Connections -> Beam Install and verify Activesync While connected install Avalanche Enabler

Run Enabler Click on the Config and setup network info Install Application and Config

3) Disable COM 1 in Activesync 4) Install Wavelink Console using default settings 5) In the Avalanche Console program, click the Green Agent button 6) Goto: Tools -> Software Licensing -> Activate -> Demo 7) Goto: File -> Backup/Restore Agent -> Restore from an agent backup Go to the directory of the .ABK file and load these settings 8) Goto: Software Collections and Enable/Disable Applicable Unit 9) On the handheld, start Avalanche…It will say “Updating Software” This will load the TelnetCE program and indicate complete when done 10) Goto: Start -> Avalanche, from there execute the TelnetCE program 11) Goto: Term _-> Authorization Input the authorization info given from the emailed registration (store should supply this info) 12) Goto: Term _> Configure (password is “js”) 13) Pick the profile and select edit, input the server and port info then select “config” in “autologin”…prompt: please: user: s3

VIDEO:Activesync / registry changeEnablerSigcapConsole Pt 1, Pt 2

TELNET CE AUTHORIZATION Start – Programs Avalanche

TELNET CE AUTHORIZATION Press/Hold Telnet CE Execute

TELNET CE AUTHORIZATION Telnet CE Options – Configure - Authorization

TELNET CE AUTHORIZATION Password: js Enter Telnet CE license info

TELNET CE CONFIGUREStart – Programs Avalanche

TELNET CE CONFIGURE Press/Hold Telnet CE Execute

TELNET CE CONFIGURE Telnet CE Options – Configure – Host Profile

TELNET CE CONFIGURE Password: js Highlight Profile – Edit

TELNET CE CONFIGURE Enter Port info Config

TELNET CE CONFIGURE Autologin Tab Telnet Tab

TELNET CE CONFIGURE Back to Profile Save!

COMMON TROUBLES

SIGCAPERROR WHEN TRYING TO SCAN

check beam settings (Start – Settings – Connections – Beam – UNCHECK)

ERROR WHEN SAVING SIGNATUREAre the Business, Personal, and Templates folders on the handheld and server?

(Start – Settings – File Explorer)

Asking for new partnership?

WIRELESSOn the network?

Ping RS6K (typically 192.168.XX.20)

FUTURE TECH?

NAS BACKUP / FILE SHAREnetwork backup

file shareoff site capable

WEB BASED LINUX ACCESS admin hylafax add printers (Linux Invoice)

WHAT DO YOU WANT?