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C L O U D A N A L Y S I S | O U T S O U R C I N G | D A T A A C R O S S B O R D E R S | S E C U R I T Y T H R E A T SINSIDE!"#$%&'(%)*+$%&,*-,.+#/+%0!1

WHERE TECHNOLOGY MEANS BUSINESS

ISSUE 248SEPTEMBER 2012

www.cnmeonline.com

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MM-CNME - May-27x20.7-G-English.indd 1 4/23/12 10:48 AM

PublisherDominic De Sousa

Group COONadeem Hood

Managing DirectorRichard Judd

[email protected] +971 4 4409126

EDITORIAL

Senior EditorJeevan Thankappan


Assistant EditorBen Rossi


Sub-editorJoe Lipscombe

[email protected] +971 4 440 9136

ADVERTISING

Commercial DirectorRajashree R Kumar


CIRCULATION

Circulation ManagerRajeesh M


PRODUCTION AND DESIGN

Production ManagerJames P Tharian


Design DirectorRuth Sheehy

[email protected] +971 4 440 9132

DesignerAnalou Balbero


DIGITAL SERVICES

Digital Services ManagerTristan Troy P Maagma

Web DevelopersErik Briones

Jefferson de Joya

Photographer and Social Media Co-ordinator

Jay Colina

[email protected]+971 4 440 9100

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Jeevan ThankappanSenior Editor

E-mail:[email protected]

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MM-CNME - May-27x20.7-G-English.indd 1 4/23/12 10:48 AM

ANALYSIS6 GoingMad for social$ $

,$%(#$1".604$5(360$16&($."56%7$1&-067'&$

<($<677(-$&'0%$@0.(<""9+

8 In the spotlight$ $

50%07(5(%&$6%$&'($1*"&467'&+$

10$$ Realising potential$ $

11$$ A cloudy forecast$ $

A0%$B0--61:$1)1&(51$6%&(7-0&"-$4(03(-$0&$

Round-up$ $

6%321&-)$%(#1+

SOLUTIONS WORLD28$$ Clear skies ahead or a storm brewing?$ $

65*0.&$"8$&'($.4"23$0%3$&'($.'044(%7(1$6&$80.(1+

NETWORK WORLD34$$ Heading into the cloud$ $

A8$)"2$8"44"#$.4"23$."5*2&6%7:$)"2;-($%"$

STORAGE ADVISOR42$$ Data across borders$ $

(%&(-*-61(1$1'"243$0**-"0.'$30&0$50%07(5(%&$0.-"11$<"-3(-1+

$SECURITY ADVISOR48$$ Clouded with uncertainty $ $

ContentsISSUE 248 | SEPTEMBER 2012

22 Combatting the next generation heist

.4"23$-(506%$1"5(#'0&$0*0&'(&6.+$B"#$

TELECOMS WORLD54$$ Creating shared success$ $

&"$-(32.($&'($."1&$"8$%(&#"-9$-"44"2&:$6%8-01&-2.&2-($1'0-6%7$61$(5(-76%7$01$0%$

INTEGRATION ADVISOR60$$ The dos and don’ts of enterprise pilots$ $

12..(11824$*64"&+$

CAREERS ADVISOR66$$ Casting the right hook$ $

C2&1"2-.6%7$)"2-$-(.-26&5(%&1$."5(1$#6&'$0$*0-&6.240-$1(&$"8$*-"1$0%3$."%1+$B"#$.0%$<216%(11(1$2&6461($&'(1($

Our Strategic Partners

Strategic ICT Partner Strategic ITStorage Partner

Strategic ITNetworkingPartner

Strategic IT Transformation and Big Data Partner

INTERVIEW70$$ “Total cost of ownership sets us

apart”$ $

%05(3$A100.+

INSIGHT72$$ IT’s 9 biggest security threats$ $

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PRODUCTS

76

LAST WORD

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4 !"#$%&'()*'+,)-.//0')12,& !"#$"%&"'()*+) +++345#'"50.5'34"#

© 2012 Dell Products. Dell, the logo, XPS, Latitude and Vostro are registered or unregistered trademarks of Dell!Inc. in!the United States and other countries. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, and Xeon Inside are trademarks of Intel Corporation in the U.S. and/or other countries. Other trademarks or trade names may be used in this document to refer to third-party products (such as operating systems and software) included with the products o" ered by Dell and the entities claiming the marks and names of those products. Dell disclaims proprietary interest in the marks and names of others. Dell Corporation Ltd, Dell House, The Boulevard, Cain!Road, Bracknell, Berkshire, RG12 1LF.

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Dell recommends Windows® 7 Professional.

19033_Dell Q3_mobility Campaign_270x207-ME-V01-NV.indd 1 06/09/2012 14:45

ANALYSISGoMad

GoingMad for socialSocial media has revolutionised how enterprises operate and how people live their lives. So far the most influential players have originated from the States, but a new site coming straight out of the Middle East is convinced it will be bigger than Facebook.

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We definitely expect to attract larger enterprises. Ultimately it’s up to businesses to determine

what will work best for them on the website. The unique thing about GoMad is that businesses can target di!erent audiences from one platform, so you’ve got a much bigger and more dynamic audience than most social media platforms.”

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ANALYSISOracle

In the spotlightOracle and Accenture’s recent Enterprise Performance Management (EPM) survey has put the Middle East’s reporting management in the spotlight. The region rated poorly in several categories of the study, which quizzed 1,123 financial professionals across 12 countries worldwide between February and March 2012. Arun Khehar, VP of applications at Oracle MEA, discusses the reasons behind the results.

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Arun Khehar, VP of applications at Oracle MEA

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ANALYSISGartner

Realising potentialIn a key move that clearly demonstrates the perception that the Middle East is an important and emerging market, global research firm Gartner is bringing its flagship conference series to Dubai in 2013.

Vittorio D’Orazio, research director at Gartner

Alwyn Dawkins, senior VP at Gartner Events

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ANALYSISCiena

A cloudy forecast The Middle East currently lags behind other regions in cloud investments, but Ian Harris, systems integrator leader at Ciena, is optimistic of a turn-around.

Ian Harris, system integrator leader at Ciena

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Month in view

ROUND-UP

Jury decides in Apple’s favour, Samsung hit with $1B damages

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Saudi Aramco repairs network following malware attack

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Month in view

ROUND-UP

Dell expands private cloud services

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help AG and Verdasys team up to target EIP market

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Month in view

ROUND-UP

‘Gauss’ cyberweapon targets Middle Eastern banks

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HP reports $8.9B losses

16 !"#$%&'()*'+,)-.//0')12,& !"#$"%&"'()*+) +++345#'"50.5'34"#

CASE STUDYFirst Energy Bank of Bahrain

Combatting the next generation heistTechnology has changed all manner of scenarios – even the classic bank robbery. The days of rolling up at a city bank armed with a balaclava, a firearm and a getaway car in tow are largely gone. Nowadays, data is far more valuable than physical money and, if banks aren’t careful, far more accessible. First Energy Bank of Bahrain has tackled this issue by implementing a data loss prevention (DLP) solution.

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CASE STUDY

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The only thing that changed was the actual replacement of the old solution with InfoWatch.

I can’t say there were any problems. InfoWatch has a very smooth implementation process and a very well organised system. FEB IT sta! were trained personally by InfoWatch with no third parties involved.”

Ali Al Saegh, IT security manager at First Energy Bank of Bahrain

First Energy Bank of Bahrain

22 !"#$%&'()*'+,)-.//0')12,& !"#$"%&"'()*+) +++345#'"50.5'34"#

Clear skies ahead... Or a storm brewing?

!"#$%&"'!()"*#+

INSIDE

Clear skies ahead...

In the month that CNME conducts Cloud Congress 2012, Ben Rossi brings together thoughts and perspectives from regional end-users and vendors on the impact of the cloud and the challenges it faces.

SOLUTIONS WORLDCloud computing

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Saad Khan, regional managing director at Ciena Middle East

Or a storm brewing?

28 !"#$%&'()*'+,)-.//0')12,& !"#$"%&"'()*+) +++345#'"50.5'34"#

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This new model o!ers the opportunity to reduce costs and allows the organisation to focus on its

core business. For example, 60% of the costs of a retail bank are typically associated to IT. The cloud allows the organisation to migrate to a usage-based model where it only pays for the IT services required; there is no need to overbuild to deal with peak time demands.”

Fadi Abdul Khalek, cluster leader for Gulf States at Oracle

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Rajesh Abraham, head of product development at eHosting DataFort

SOLUTIONS WORLD

Travers Nicholas, specialist manager at EMC Turkey, Emerging Africa and Middle East

George DeBono, GM MEA at Red Hat

Cloud computing

30 !"#$%&'()*'+,)-.//0')12,& !"#$"%&"'()*+) +++345#'"50.5'34"#

Contact your Account Manager or call 800 5800 and we will gladly assist youetisalat.ae/mybusinessplan

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y

!"#$%&'"(#%&)*##+*,-&./0*&*1*23&)*##3&'"(#%4

LAW# 4:

!"#$%#&$'(&)$*+$,-).%#))$)-//#))$

53&6(,+#*,,0123$455678$94:$;<6$12;68;$<23=86;8$2;$=>8?4:3;6=$72;68@$47$6A63$547$5766$Technology keeps you ahead and so does My BusinessPlan. It’s the only mobile postpaid plan that empowers your business with the latest tools, as well as offering you free or great discounts on business mobile phones. With up to 2500 national minutes, 2GB data, 600 SMS, 700 minutes business group talk time and more, it’s simply the only postpaid plan that really knows your business.

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Heading into the cloud

',%)"*-()"*#+

INSIDE

STRATEGIC IT NETWORKING PARTNER

Heading into the cloudIf you follow!cloud computing, you’re no doubt familiar with software-as-a-service, or infrastructure-as-a-service. But how about network-as-a-service (NaaS)?

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NETWORK WORLDNETWORK WORLDCloud computing

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2*$&"$&'($<216%(11+$I@"-$(?05*4(:$50%)$<216%(11(1$

Samer Ismair, systems engineer, Brocade

Florian Malecki, senior product marketing manager, Dell SonicWall

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NETWORK WORLD

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Cloud computing

Jeremy Foster, Head of Marketing, Government and Industrial Relations, Ericsson Middle East

36 !"#$%&'()*'+,)-.//0')12,& !"#$"%&"'()*+) +++345#'"50.5'34"#

EMC Forum 2012 – Transform: Business+IT+YourselfTogether, cloud computing and Big Data are transforming our industry; EMC helps you master these new IT realities. Don’t miss this free one-day event that gives you all the tools you need to take IT to the next level. Find out more: www.emc.com/forum2012

Coming to a city near you!Visit www.emc.com/forum2012 to fi nd out more and register today

12 September, 2012The Ritz Carlton Hotel, Doha

2 October, 2012The Four Seasons Hotel, Riyadh

EMCF2012_Doha_207x270DPS 3.indd All Pages 18/07/2012 10:43

qlikview.com

WHAT WILL YOU DISCOVER?

QlikView’s Business Discovery approach delivers on the promise of BI by putting the business user in control. Unlike traditional BI, where just a few people are involved in insight creation, Business Discovery enables everyone to generate insight. It’s about workgroups, departments, and entire business units having access to the data they need to make better decisions.

With QlikView, businesses can take insight to the edges of their organization, enabling every business user to do their jobs smarter and faster than ever.

Data across borders

!%"*./,(.+0&!"*

INSIDE

STRATEGIC IT STORAGE PARTNER

Data across bordersToday’s digital economy is heavily driven by the ability to seamlessly transfer enormous volumes of data around the world. However, the subsequent risks the technologies that enable these transfers create have led many countries to introduce laws to safeguard personal data. CNME examines how Middle

East enterprises should approach data management across borders.

STORAGE ADVISORData management

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Compliance requirements relating to data are getting a lot more strict and the net

impact is such that companies are having to revisit their data management policies and reinvest in replacing infrastructure on a need be basis to meet the new laws and governance procedures.”

Paul Allen, head of intellectual property and technology at DLA Piper ME

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STORAGE ADVISOR

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Neil Chandler, research director at Gartner

BY THE NUMBERS

$644M $1BN $1.9BN 21%The projected market value of master data management

(MDM) in 2012

The projected market value of MDM in 2015

The projected MDM software

revenue for 2012

The projected increase in MDM software revenue between 2011 and 2012

Source: Gartner (2012)

Aman Munglani, research director at Gartner

If a company based in the UAE transfers personal data to, for example, the UK for

processing, it is possible it would be subject to the provisions of the UK’s Data Protection Act 1998, a law with sti! penalties for those that o!end against it. It is therefore essential for any organisation transferring or receiving personal data across borders to ask itself whether it must comply with any laws either in the country of origin or receipt.”

Data management

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Clouded with uncertainty

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Cloud security

SECURITY ADVISOR

Nick Black, senior technical manager at Trend Micro

The migration of enterprise applications to cloud infrastructure is becoming more and more of an inevitability. But whilst private cloud and hybrid implementations in the Middle East are picking up, views towards the public cloud remain somewhat apathetic. How much of that is to do with security? Ben Rossi reports.

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Sebastien Pavie, regional sales director MEA at SafeNet

Florian Malecki, senior product marketing mager at Dell SonicWALL EMEA

STRIP AD HERE

Apart from the obvious encryption and data leakage concerns, the legal implications and

who owns the jurisdiction is probably something that people often don’t consider. At this point it remains the responsibility of the end user to maintain data security and integrity – the cloud provider assumes no responsibility for this at all.”

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Vladmir Udalov, senior corporate product marketing manager at Kaspersky Lab

Clare Porter, senior VP at SunGard’s Infinity programme

%((3$3688(-(%&$1(.2-6&)$5(012-(1$&'0%:$8"-$(?05*4(:$*011#"-3=<01(3$1(.2-6&)$5(.'0%6151:E$'($10)1+

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Cloud security

SECURITY ADVISOR

50 !"#$%&'()*'+,)-.//0')12,& !"#$"%&"'()*+) +++345#'"50.5'34"#

EMC2, EMC, the EMC logo, and where information lives are registered trademarks or trademarks of EMC Corporationin the United States and other countries. © Copyright 2011 EMC Corporation. All rights reserved.

TRANSFORMS I.T.CLOUDLearn more at www.EMC.com.

Visit our Stand at GITEX 2012 CLD-7, Hall no. 6, Dubai World Trade Centre

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EMC ADV_Cloud Tranfer_GTX_20.7X27CM copy.pdf 1 8/30/12 10:45 AM

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IN ASSOCIATION WITH

Creating shared successINSIDE

TELECOMS WORLDInfrastructure sharing

As service providers in the region seek to reduce the cost of network rollout, infrastructure sharing is emerging as an attractive option to reduce operational costs and introduce new services.

Creating shared success

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Ahmed Seemab, Regional Director of Market Development- Managed Services, Ericsson Middle East

Barris Ozkok, Marketing Director for Middle East, Turkey & Azerbaijan at Alcatel-Lucent

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Hatem Bamatraf, Executive VP – Network Development & Operations Technology, du

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Vick Mamlouk, VP of Wireless, CommScope

Infrastructure sharing

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The dos and don’ts of enterprise pilots

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INSIDE

INTEGRATION ADVISORPilots

The dos and don’ts of enterprise pilotsBefore executing a huge project, enterprises often undertake a pilot which can decide the course of the investment and deployment. Joe Lipscombe looks into the industry and identifies the factors that make for a successful pilot.

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Jimmy Joseph, project manager at Omnix

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INTEGRATION ADVISOR

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John Avery, partner for SunGard consulting services.

Najla Naim, head of CPM!RAN & IP BB Core at Ericsson ME

Pilots

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STRATEGIC IT STORAGE PARTNERSTRATEGIC IT NETWORKING PARTNERCasting the right hook

1.*,,*!(.+0&!"*

INSIDE

CAREERS ADVISOROutsourcing IT recruitment

More and more companies are using external agencies in order to find new recruits for their IT departments. Outsourcing your recruitments comes with a particular set of pros and cons. How can businesses utilise these services? Joe Lipscombe looks into how enterprises can make optimal use of external agencies and ensure they get the right personnel for their company.

Casting the right hook

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The main reasons that professionals frequent online job sites are that they are the fastest and

easiest way to land a job, they allow them to access jobs outside of their country, they are free and they are rich with facts and information on careers.”

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CAREERS ADVISOROutsourcing IT recruitment

Typically, ‘e-cruitment’ hiring is on average 70% faster than traditional hiring methods and the

recruitment cycle is speeded up at every stage from posting, to receiving CVs, to filtering to managing the contacts and workflow.”

Suhail Masri, VP of sales, Bayt.com

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Chris Crowell

INTERVIEW

Enterasys CEO Chris Crowell on battling Cisco and HP, and a not-so-secret weapon named Isaac

“TOTAL COST OF OWNERSHIP SETS US APART”

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We compete with everybody, everyday, and when we win, we win for a variety of reasons.

71!"#$%&'()*'+,)-.//0')12,&!"#$"%&"'()*+)+++345#'"50.5'34"#

Security threats

INSIGHT

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Hacking has evolved from one-person crime of opportunity to an open market of sophisticated malware backed by crime syndicates and money launderers.

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While the likelihood of dealing with hacktivists may be low, most IT security pros have to contend

with the large group of malicious hackers that exist only to steal intellectual property from companies or to perform straight-up corporate espionage. The method of operations here is to break into a company’s IT assets, dump all the passwords, and over time, steal gigabytes of confidential information.”

73!"#$%&'()*'+,)-.//0')12,&!"#$"%&"'()*+)+++345#'"50.5'34"#

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INSIGHT

#(<501&(-1;$."5*2&(-1$<(6%7$(?*4"6&(3$

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Security threats

74 !"#$%&'()*'+,)-.//0')12,& !"#$"%&"'()*+) +++345#'"50.5'34"#

PRODUCTSMobility

This review was done by Fahed Sabbagh – proud geek and passionate blogger. You can catch him wax poetic on all things geeky at www.nerdyface.com.

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LG Optimus L7

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OnlineEventsWhat we’rereading

Lead with a story Paul SmithBook

Telling tales from life can

help leaders connect with

employees and customers

and can even solve tough

leadership challenges.

Need proof? Smith

interviewed over 75 people, from small-business

owners to big-name CEOs, and compiled 125

lessons learned from personal experiences.

Cloud Congress 2012

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!!!".#/0#1.+2+-+(/0!0*',"#%-

October 2012

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(%&(-*-61(+$D("*4($%"#$#0%&$&"$<($0<4($&"$#"-9$

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Network WorldServer technology

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2*7-036%7$&'(6-$*-"32.&1$8"-$<(&&(-$*(-8"-50%.($0%3$&'-"27'*2&1:$#($1.0%$

78 !"#$%&'()*'+,)-.//0')12,& !"#$"%&"'()*+) +++345#'"50.5'34"#

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