CompTIA Authorized Instructor - Faculty Directry

Faculty Directory February 2012

Advancing the Global IT Industry

Instructor Areas of Expertise

Pam Avila Unified Communications 2 Gary Bixler Cloud, Mobility, Security, Virtualization 3 Jacob Braun Security, Managed Services 4 Rich Brooks Social Media 5 Sean Burke Cloud, Mobility, Virtualization 6 Howard Cohen Unified Communications, Cloud 7 Terry Hedden Managed Services, Cloud, Virtualization 8 Chris Johnson Healthcare IT, Unified Communications 9 Bob Laclede Healthcare IT, Government 9 Dick ldtensohn Government 10 Ryan Morris Managed Services 11 Joe Schurman Mobility, Unified Communications, Virtualization 12 Dan Shapero Cloud, Managed Services, Virtualization 13 Dave Sobel Cloud, Virtualization 14 Ken Thoreson Unified Communications 15 Patrick Wilson Healthcare IT 16 Gus Yusem Managed Print Services 17

Pam Avila Founder, Sierra Summit Group

Pam Avila, founder of Sierra Summit Group, has a strong background in sales and marketing management with some of the most significant companies in both the telecom and data industries. Her business experience includes building and managing successful sales organizations, as well as founding and managing a highly successful systems integration business.

Pam’s channel expertise comes from both managing channel sales organizations and mentoring a nationwide group of “convergence” VARs and telecom dealers (CT Pioneers), for which she received industry-wide recognition. As the founder of SSG, Pam is credited with developing the channel strategy that has taken one IP telephony manufacturer from virtually unknown to being in the top 5 in marketshare. Her international list of clients includes many of the industry’s vendor leaders as well as channel partners.

In addition to managing the Sierra Summit Group, Pam is the Channel Expert on the UCStrategies team of industry analysts and is currently serving as the chairperson for CompTIA’s UC community. Pam has written numerous white papers related to the reseller channel and vendors, blogs for both UCStrategies and her own SSG web site, and is a frequent presenter on webinars and at industry events.

Sierra Summit Group 805.238.3872 [email protected] www.sierrasummitgroup.com Twitter: @pwavila Areas of Expertise: Unified Communications

Gary Bixler Founder and Principal Consultant, Bixler Enterprises

Gary Bixler is the founder and principal consultant at Bixler Enterprises, focused on delivering marketing, channel, business and strategy consulting to leading technology companies around the world. Gary is a 20 year veteran of the high technology market segment with broad experience that crosses all marketing disciplines including strategic, technical, product, channel and field marketing.

Gary has led strategic consulting engagements with some of the world's leading IT companies including Intel, Microsoft, Dell, VMware, Rackspace, Riverbed and Eaton - helping them to identify and implement strategic improvements to their channel programs.

Gary is also very active speaking at IT Technology conferences for private companies as well as leading industry organizations such as CompTIA and UBM Channels.

Gary’s specialties include global partner program development, channel strategy and development, regional and global channel programs, product marketing and launch, go to market strategies, public speaking, events and corporate communication.

Bixler Enterprises 512.428.8798 [email protected] www.bixlertech.com Twitter: @garybixler Areas of Expertise: Cloud Mobility Security Virtualization

Jacob Braun President & COO, Waka Digital Media Corp.

Jacob K. Braun is President and Chief Operating Officer of Waka Digital Media Corporation, a New England technology and security services practice. Founded in 2003, WakaDigital provides security-focused managed technology services, technical risk management, strategic expertise and consulting to small-to-medium organizations and their service providers – and is focused on organizations with defined regulatory compliance and security requirements.

Jacob serves as Vice-Chair of the CompTIA MSP Partners community, responsible for the launch of the MSP Partners Trustmark credential in 2011, and was named an MVP by Autotask in 2010 for his commitment to educating and helping shape the solution provider channel. Jacob was also named to the MSPmentor 250 and the SMB Technology Network (SMBTN) SMB 150. In 2009, he led his firm to the only 100% perfect score on the CompTIA Security Trustmark business accreditation of industry best practices in technology and business process security controls, further solidifying WakaDigital’s expertise and dedication to compliance in the IT security arena.

Jacob has grown to be recognized as a trusted and reliable professional, colleague and voice in his industry space, helping shape both public technology initiatives for businesses and IT providers through CompTIA and working closely with leading technology vendors that provide essential tech to end client firms and tech service providers alike. He has served as an expert on information security and provided expert testimony to the Commonwealth of Massachusetts in the development of 201 CMR 17.00-05 (Commonwealth of Massachusetts' data security standard) and is routinely interviewed, impaneled and consults with various organizations, media outlets and publications on security and technology best practices (including engagements and feature segments with CompTIA, the Smaller Business Assn of NE, Business Solutions Magazine, Nine Lives Media, and Ziff Davis Enterprise).

Waka Digital Media Corporation 877.700.9252 [email protected] www.wakadigital.com Areas of Expertise: Security Managed Services

Rich Brooks Founder and President, Flyte New Media

Rich Brooks is founder and president of flyte new media (http://www.flyte.biz), a web design and Internet marketing firm in Portland, Maine. Rich’s monthly flyte log email newsletter and company blog (http://www.flyteblog.com) focus on web marketing topics such as search engine optimization, blogs, social media, email marketing, and building Web sites that sell. Rich is currently an Expert Blogger at FastCompany.com and a regular contributor at SocialMediaExaminer.com. Rich is a founder of The Agents of Change Digital Marketing Conference, (http://www.agentsofchangecon.com) an annual conference on search, social & mobile marketing. Rich is a nationally recognized speaker on entrepreneurship, internet marketing and social media. He is the “tech guru” on WCSH Channel 6’s evening news show, 207, and teaches web marketing and social media courses for entrepreneurs at the University of Southern Maine's Center for Continuing Education.

Flyte New Media 207.523.5141 [email protected] www.flyte.biz Twitter: @therichbrooks Areas of Expertise: Social Media

Sean Burke Founder, Channel Stars

With a history in computer science and economics Sean Burke started his first consulting company in 1989 at the age of 15 called Computer Customizing of San Diego supporting the financial services industry.

While attending University at UCSB in Economics and Accounting, Sean worked at Coopers and Lybrand as an associate in Public Accounting and founded computer customizing of Santa Barbara in 1995 which later became Linklite for commercial business sales (sold in 2000) and Govplace.

In growing the company from inception Sean became extremely familiar with every aspect of an IT organization including Contracts, Sales, Finance, Marketing, Services, and Management. Under his leadership and tenure Govplace became a leading provider of technology solutions to the public sector and over 110M in annual revenue supporting Federal, State/Local, Education and Healthcare.

In 2009 and 2010 Sean expanded his technology portfolio by helping to start several new IT companies including Channelstars, a leading consulting organization supporting manufacturers, distribution, and the public sector in strategic planning, business development and marketplace expansion.

Sean has participated in Advisory boards member for top IT organizations such as Ingram Micro, Everything Channel, Hewlett Packard and Symantec.

Channel Stars 760.840.1489 [email protected] www.channelstars.com Twitter: @channelstars Areas of Expertise: Cloud Mobility Virtualization

Howard Cohen Senior Resultant, HMC Corporate Copywriting & Consulting

Howard M. Cohen has been a senior executive in some of the most highly reputed channel partner organizations in the IT industry for over 27 years. During that time he has managed every facet of a channel partner business including sales, marketing, professional services, operations, and channel partner management.

An experienced strategist and program designer, Howard has served on many advisory councils including: IBM Service Advisory Council, HP Service Executive Council, Compaq Service Executive Council, Apple Service Advisory Council, NEC Advisory Council, Citrix Platinum Partner Council, Ingram Micro Service Network - Board of Directors, Microsoft VAR Leadership Council and International Association of Microsoft Certified Partners Communications Chair - U.S. Board of Directors/President - NYC Chapter.

Howard has also been instrumental in helping manufacturers improve their channel partner programs, and in helping channel partners take fuller advantage of them. His experience ranges from sales and marketing to technology consulting to service operations, literally every facet of an IT business, and his consulting spans this same broad skill set.

HMC Corporate Copywriting & Consulting 516.965.6431 [email protected] www.howardmcohen.com Twitter: @howardmcohen Areas of Expertise: Unified Communications Cloud

Terry Hedden Founder & CEO, Infinity Technology Solutions

Terry Hedden is the founder and CEO of Infinity Technology Solutions. He is responsible for their overall vision, growth and development. Under his leadership, Infinity has become a leading enterprise in the managed service space. Infinity provides Managed IT Services to small to mid-sized businesses throughout the country and is focused on leading improved growth in revenue and profitability, greater innovation, the best total customer experience, and on making Infinity the company that makes IT work for customers. In 2009, Infinity achieved the IT industry's premier endorsement, the MSPAlliance Accreditation, which recognizes firms that demonstrate the highest level of professional ethics and pass a rigorous exam and inspection. Infinity was also named Small Business of the Year by the Greater Tampa Chamber of Commerce and placed on Inc. Magazines prestigious Inc. 5000 list. Infinity has achieved Microsoft's Gold Certified Partner, Cisco Premier Partner and VMware Enterprise Partner designations. Terry is on the board of the directors for Junior Achievement, the world's largest organization dedicated to educating students about workforce readiness, entrepreneurship and financial literacy through experiential, hands-on programs. He was named member of the year by the C12 Group in 2008, and placed on the MSPmentor's top 250 leaders shaping the global managed services market in 2010. A native and resident of Tampa, Terry speaks to groups on topics ranging from business strategy and growth to IT security. He received his undergraduate degree in Management Information Systems (MIS) and an MBA from the University of Florida.

Infinity Technology Solutions 813.514.8866 [email protected] www.infinityit.com Twitter: @ITInfinity Areas of Expertise: Managed Services Cloud Virtualization

Chris Johnson HIT Strategist, Untangled Solutions, LLC

Chris Johnson got his start in web/IT about 10 years ago.

Working as a Systems Administrator providing support to doctor’s offices across the United States and overseas as well as doing Information Architecture and User Interface Optimization for web applications gave him a vital knowledge and a passion to help small and medium businesses become more efficient and productive in how they leverage technology.

Bob Laclede President, RPL Solutions, Inc.

Bob Laclede is a recognized industry expert in Healthcare IT and Public Sector sales and business development.

Bob has over 25 years of experience and has worked as an end-user, solution provider, distributor and manufacturer.

Bob's knowledge of the end-user segments and various channel models has enabled over 800 vendors and nearly 2000 solution providers build extremely successful businesses.

Untangled Solutions, LLC 909.563.8578 x2101 [email protected] www.untanglessolutions.com Twitter: @untangledcj Areas of Expertise: Healthcare IT (HIT) Unified Communication

RPL Solutions, Inc. 703.786.0549 [email protected] Website Coming Soon Twitter: @boblaclede Areas of Expertise: Healthcare IT (HIT) Government

Dick ldtensohn Strategic Business Development, BDW-L Investments LLC

Dick has focused his career in the Defense/Aerospace and Semiconductor markets. He specializes in Business Development; he additionally has extensive experience with Venture Capital organizations that support those markets in Sales, Finance and Operations Management. He has been National Sales Manager, Federal Systems and DOD Business Development Manager at DRS Technologies, Lockheed Martin as VP International Operations, Northrop Grumman in Program Management Development, and EG&G as VP Semiconductor Business. He has lived and managed projects and programs in The Middle East, Europe and Asia. Additionally he has owned several startup companies in the semiconductor business. Dick is very experienced in DOD and Federal markets and to a lesser degree, the Industrial and Commercial markets. He has product and market experience in: Rugged Computer Equipment, Photonics (Lasers), Electro Optical Equipment and Semiconductor Capital Equipment. Dick is known as a strong customer advocate, who makes common sense business decisions based on his years of diversified experience.

BDW-L Investments LLC 321.947.7299 [email protected] www.bdw-l.com Areas of Expertise: Government

Ryan Morris Principal Consultant, MMP Inc.

Ryan has more than 17 years of experience in marketing, sales, and management in the technology industry. Prior to joining MMP, Ryan was the WW Practice Director for Channel Development and Consulting at IPED (a division of Everything Channel). Through the unparalleled research assets of IPED, Ryan worked to identify and implement best practices for business development, marketing, and sales for vendors, distributors, and solution providers. Through face-to-face experience with literally thousands of solution providers, Ryan has gained a detailed understanding of the business issues facing IT channel companies, and how to maximize their growth and profitability. On the vendor side of the technology business, Ryan has been a leading voice on building the channel of the future, and uncovering best practices for translating channel strategy into actual sales results through effective execution. Ryan has designed and delivered widely adopted principles for engaging all aspects of the vendor machine in the channel execution strategy: product management, sales teams, business leadership, financial teams, etc. Ryan is also a nationally recognized sales trainer and business management speaker. His services are in demand by Fortune 500 firms and savvy startups alike. Over the years, Ryan has delivered a message of consultative selling, dynamic differentiation, and visionary business leadership to thousands of sales, marketing, and business leaders. His presentations are delivered in public and private venues from conferences to seminars, sales meetings to annual meetings, for audiences ranging from 10s to 1000s.

MMP, Inc. 303.377.3829 [email protected] www.morrismp.com Areas of Expertise: Managed Services

Joe Schurman Founder &CEO, Evangelyze Communications

Joe Schurman is a global Cloud, Unified Communications, and UC Applications / CEBP (Communications Enabled Business Process) expert and strategist who has provided research, analysis, and consultative guidance to key software manufacturers, enterprise organizations, partners, resellers, developers, and IT professionals in the communications software and telecommunications marketplace.

With over 17 years’ experience in IT working with IBM, Microsoft and Microsoft Research, Avaya, Nortel, Accenture, HP, DELL and providing research, development, speaking engagements, seminars, webcasts, and both sales and technical analysis and strategy for a majority of the Fortune 500 with industry experience focus on Financial Services, Healthcare, Higher Education, Government & Private Sector, and Energy, Joe is considered one of the top trusted advisors in his field.

Joe is also a published author having published two books through Pearson Press/Addison Wesley and Wrox Books as well as many industry and business magazine articles through Redmond Media, PC Magazine, and through his UC Masters Blog sponsored by Network World.

Having provided speeches at global vendor and industry events as a keynote and specialized speaker as well as providing interviews and showcase videos for global media including CNN, NBC, FOX Business Network, Discovery Channel, and specialized media through Redmond Media Group and Microsoft Studios, Joe provides a unique ability to understand the deep level technical and engineering components of communications software and is able to educate and advise the market based on current and future technology trends. Based on this ability, Joe has been appointed as a keynote speaker and UC community leader by CompTIA.

Joe resides in Houston, Texas with his wife and four children and is a member of the Holland Society and the National Sons of the American Revolution.

Consultant 281.602.2383 [email protected] www.joeschurman.com Twitter: @jschurman Areas of Expertise: Mobility Unified Communications Virtualization

Dan Shapero Founder, ClikCloud

Dan Shapero brings a wealth of expertise in devising go-to-market strategies for the technology industry. Dan has a track record of driving revenue growth & positioning companies for public offerings or acquisition. Dan’s enthusiasm, energy and ability to execute have benefited a wide range of hi-tech companies.

Joining Kaseya in 2006 as SVP Marketing, Dan was responsible for developing marketing initiatives that support the company’s business as it continues to see fast-paced growth and market acceptance of its software and service offerings. During his tenure Dan built a global marketing team, introduced a steady stream of new products including Kaseya’s Cloud offerings. Dan also built a global channel of value added distributors. Dan departed in 2011 as EVP and General Managed, Kaseya On Demand Division.

Prior to joining Kaseya, Dan worked as part of a turnaround team at Avamar, a data protection vendor now owned by EMC. He has also served as COO of NetApplications. In a previous position as vice president of marketing and general manager to the Client Server Division at State of the Art, Inc., now Sage Software, Inc., Dan successfully launched Acuity Financials, the company’s flagship product and winner of the Microsoft Back Office Technology Integration Award. Dan also helped lead promotion efforts as vice president of marketing at companies such as Vicinity (acquired by Microsoft in 2002); Platinum Software Corporation (now Epicor); and MineShare (sold to Digital Impact).

Dan earned a bachelor’s degree from the University of California, San Diego, and earned his master’s from San Diego State University. Dan sits on the Board of Directors at CompTIA and Chairs the Audit and Investment Committee.

ClikCloud 949.275.2041 [email protected] www.clikcloud.com Twitter: @clikcloud Areas of Expertise: Cloud Managed Services Virtualization

Dave Sobel Director of Partner Communities, Level Platforms

Dave founded Evolve Technologies as a web hosting facility in 1996 and won a USA Today award for his reality-based web site. After expanding into outsourced IT consulting services in 1997, the company’s clientele has grown to serve dozens of small to mid-sized enterprises and nonprofits across the Washington DC Metro Area. Recognized as a global expert in his field, Dave consults across a range of technologies including cloud computing, virtualization, network security, software development and web server and database server management. A sought-after speaker, Dave frequently speaks on cloud computing, virtualization and a variety of other topics at industry events including the Microsoft Worldwide Partner Conference, CompTIA and SMB Nation. One of the nation's leading experts on cloud computing and virtualization, he is frequently quoted in business and technology publications, authored the book Virtualization: Defined, maintains two blogs--Evolutionary Business Thoughts and SMB Virtualization and is a regular blog contributor to both Channel Insider and Channelnomics. He was named to SMB Technology Network (SMBTN) and SMB PC magazine’s SMB 150 in 2010, has been part of the MSPmentor 250 all three years it has been published and in 2011 was recognized for the second year in a row as one of the top virtualization experts globally as a Microsoft MVP for Virtualization. Dave holds a bachelor's degree in Computer Science from the College of William and Mary. He is a dynamic voice within the IT community, an active member and facilitator for Heartland Technology Groups and passionate about collaborating with clients and peers on utilizing technology to advance organizations.

Level Platforms 703.426.7100 [email protected] www.levelplatforms.com Twitter: @djdaveet Areas of Expertise: Cloud Virtualization

Ken Thoreson President, Acumen Management Group, LTD.

Ken Thoreson, Acumen Management Group, Ltd. President, is a sales leadership professional who “operationalizes” sales management systems and processes to pull sales results out of the doldrums into the fresh zone of predictable revenue. He is a thought leader and recognized as an expert in sales execution, channel management, revenue generation, sales analysis, compensation, forecasting, recruitment, and training within the sales function.

Over the past 12 years, his consulting, advisory, and platform services have motivated and rejuvenated companies throughout North America—from emerging, transitional to high‐growth. Prior to founding Acumen, he led development‐stage, entrepreneurial, and $250‐million national vertical software sales organizations as vice president of sales.

Acumen Management Group, Ltd. 423.884.6328 [email protected] www.acumenmgmt.com Twitter: @KenThoreson Areas of Expertise: Unified Communications

Patrick Wilson President & CEO, Vital Signs Technology

As President and CEO of Vital Signs Technology, Patrick is responsible for providing long range planning and vision for the company. Patrick works closely with our strategic technology partners to develop and enhance our current software and hardware offerings that address the business critical issues our customers face.

Working with computers for nearly 30 years (since the age of 4), Patrick has a keen understanding how both legacy systems and bleeding edge technology work. As a 12-year veteran of the computer industry, Patrick has helped manage the technology needs for several Top 20 Silicon Valley start-ups as Systems and Network Administrator, IT Manager, Director Information Systems, and CTO. He has been accountable for strategic planning, M&A integration (6 at a single company), global ERP implementations (across 3 continents), Healthcare Provider systems and technical support (24x7).

Patrick earned a B.A in Business from Western Baptist College. He is a Microsoft Certified Engineer, UNIX administrator, and a Microsoft Small Business Specialist. He also holds CERT and FEMA certifications for disaster recovery. Patrick recently presented at InfoWorld as part of a panel on desktop virtualization strategies.

Vital Signs Technology 925.698.5971 [email protected] www.vitalsignstechnology.com Twitter: @hitjumpstart Areas of Expertise: Healthcare IT (HIT)

Gus Yusem Managed Print Services Manager, Xerox

Gus Yusem, managed print services manager at Xerox, is a 17-year veteran of the printing and imaging industry, during which time he held managerial positions in product development, manufacturing, operations, and service.

Gus led the team that conceived, developed and implemented Xerox’s PagePack program in North America in 2006. Based in Wilsonville, Oregon, Gus is currently responsible for back office operations, pricing management, technical support, and product development. He oversees the development of policies, procedures, and business strategic initiatives.

At present Gus is focused in developing the ever-expanding services associated with PagePack. Gus holds an EMBA and graduate engineering degrees.

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Xerox 503.685.3136 [email protected] www.xerox.com Areas of Expertise Managed Print Services

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CompTIA Authorized Instructor - Faculty Directry

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