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Transcript of Complete Customer Satisfaction-icici Bank
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INTRODUCTION
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BANKING STRUCTURE IN INDIA
Scheduled Banks in India
(A) Scheduled Commercial Banks
Public sector Banks Private sector
Banks
Foreign Banks in
India
Regional Rural Bank
(28) (27) (29) (102)
NationalizedBank
Other PublicSector Banks
(IDBI)
SBI and itsAssociates
Old PrivateBanks
New Private
Banks
(B) Scheduled Cooperative Banks
Scheduled Urban Cooperative
Banks (55)
Scheduled State Cooperative
Banks (31)
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Here we more concerned about private sector banks and competition among them. Today,
there are 27 private sector banks in the banking sector: 19 old private sector banks and 8 new
private sector banks.
These new banks have brought in state-of-the-art technology and aggressively marketed theirproducts. The Public sector banks are facing a stiff competition from the new private sector
banks.
The banks which have been setup in the 1990s under the guidelines of the Narasimham
Committeeare referred to as NEW PRIVATE SECTOR BANKS.
INTRODUCTION
The banking section will navigate through all the aspects of the Banking System in India. It
will discuss upon the matters with the birth of the banking concept in the country to new
players adding their names in the industry in coming few years.
The banker of all banks, Reserve Bank of India (RBI), the Indian Banks Association (IBA)
and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. has been well defined under
three separate heads with one page dedicated to each bank.
However, in the introduction part of the entire banking cosmos, the past has been well
explained under three different heads namely:
History of Banking in India
Nationalization of Banks in India
Scheduled Commercial Banks in India
The first deals with the history part since the dawn of banking system in India. Government
took major step in the 1969 to put the banking sector into systems and it nationalized 14
private banks in the mentioned year. This has been elaborated in Nationalization Banks in
India. The last but not the least explains about the scheduled and unscheduled banks in India.
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Section 42 (6) (a) of RBI Act 1934 lays down the condition of scheduled commercial banks.
The descriptions along with a list of scheduled commercial banks are given on this page.
HISTORY OF BANKING IN INDIA
Without a sound and effective banking system in India it cannot have a healthy economy.
The banking system of India should not only be hassle free but it should be able to meet new
challenges posed by the technology and any other external and internal factors.
For the past three decades India's banking system has several outstanding achievements to its
credit. The most striking is its extensive reach. It is no longer confined to only metropolitans
or cosmopolitans in India. In fact, Indian banking system has reached even to the remote
corners of the country. This is one of the main reasons of India's growth process.
The government's regular policy for Indian bank since 1969 has paid rich dividends with the
nationalization of 14 major private banks of India.
Not long ago, an account holder had to wait for hours at the bank counters for getting a draft
or for withdrawing his own money. Today, he has a choice. Gone are days when the most
efficient bank transferred money from one branch to other in two days. Now it is simple as
instant messaging or dial a pizza. Money have become the order of the day.
The first bank in India, though conservative, was established in 1786. From 1786 till today,
the journey of Indian Banking System can be segregated into three distinct phases. They are
as mentioned below:
Early phase from 1786 to 1969 of Indian Banks
Nationalization of Indian Banks and up to 1991 prior to Indian banking sector
Reforms.
New phase of Indian Banking System with the advent of Indian Financial & Banking
Sector Reforms after 1991.
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To make this write-up more explanatory, I prefix the scenario as Phase I, Phase II and Phase
III.
Phase I
The General Bank of India was set up in the year 1786. Next came Bank of Hindustan and
Bengal Bank. The East India Company established Bank of Bengal (1809), Bank of Bombay
(1840) and Bank of Madras (1843) as independent units and called it Presidency Banks. These
three banks were amalgamated in 1920 and Imperial Bank of India was established which
started as private shareholders banks, mostly Europeans shareholders.
In 1865 Allahabad Bank was established and first time exclusively by Indians, Punjab
National Bank Ltd. was set up in 1894 with headquarters at Lahore. Between 1906 and 1913,
Bank of India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank
of Mysore were set up. Reserve Bank of India came in 1935.
During the first phase the growth was very slow and banks also experienced periodic failures
between 1913 and 1948. There were approximately 1100 banks, mostly small. To streamline
the functioning and activities of commercial banks, the Government of India came up with
The Banking Companies Act, 1949 which was later changed to Banking Regulation Act 1949
as per amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was vested with
extensive powers for the supervision of banking in India as the Central Banking Authority.
During those days public has lesser confidence in the banks. As an aftermath deposit
mobilization was slow. Abreast of it the savings bank facility provided by the Postal
department was comparatively safer. Moreover, funds were largely given to traders.
Phase II
Government took major steps in this Indian Banking Sector Reform after independence. In
1955, it nationalized Imperial Bank of India with extensive banking facilities on a large scale
especially in rural and semi-urban areas. It formed State Bank of India to act as the principal
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agent of RBI and to handle banking transactions of the Union and State Governments all over
the country.
Seven banks forming subsidiary of State Bank of India was nationalized in 1960 on 19th July,
1969, major process of nationalization was carried out. It was the effort of the then Prime
Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the country was
nationalized.
Second phase of nationalization Indian Banking Sector Reform was carried out in 1980 with
seven more banks. This step brought 80% of the banking segment in India under Government
ownership.
The following are the steps taken by the Government of India to Regulate Banking
Institutions in the Country:
1949: Enactment of Banking Regulation Act.
1955: Nationalization of State Bank of India.
1959: Nationalization of SBI subsidiaries.
1961: Insurance cover extended to deposits.
1969: Nationalization of 14 major banks.
1971: Creation of credit guarantee corporation.
1975: Creation of regional rural banks.
1980: Nationalization of seven banks with deposits over 200 crore.
After the nationalization of banks, the branches of the public sector bank India rose to
approximately 800% in deposits and advances took a huge jump by 11,000%.
Banking in the sunshine of Government ownership gave the public implicit faith and immense
confidence about the sustainability of these institutions.
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Phase III
This phase has introduced many more products and facilities in the banking sector in its
reforms measure. In 1991, under the chairmanship of M Narasimham, a committee was set up
by his name which worked for the liberalization of banking practices.
The country is flooded with foreign banks and their ATM stations. Efforts are being put to
give a satisfactory service to customers. Phone banking and net banking is introduced. The
entire system became more convenient and swift. Time is given more importance than money.
The financial system of India has shown a great deal of resilience. It is sheltered from any
crisis triggered by any external macroeconomics shock as other East Asian Countries
suffered. This is all due to a flexible exchange rate regime, the foreign reserves are high, the
capital account is not yet fully convertible, and banks and their customers have limited foreign
exchange exposure.
BANKS IN INDIA
In India the banks are being segregated in different groups. Each group has their own benefits
and limitations in operating in India. Each has their own dedicated target market. Few of them
only work in rural sector while others in both rural as well as urban. Many even are only
catering in cities. Some are of Indian origin and some are foreign players.
All these details and many more is discussed over here. The banks and its relation with the
customers, their mode of operation, the names of banks under different groups and other such
useful informations are talked about.
One more section has been taken note of is the upcoming foreign banks in India. The RBI has
shown certain interest to involve more of foreign banks than the existing one recently. This
step has paved a way for few more foreign banks to start business in India.
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Major Banks in India
ABN-AMRO Bank
Abu Dhabi Commercial Bank
American Express Bank
Andhra Bank
Allahabad Bank
Bank of Baroda
Bank of India
Bank of Maharastra
Bank of Punjab
Bank of Rajasthan
Bank of Ceylon
BNP Paribas Bank
Canara Bank
Catholic Syrian Bank
Central Bank of India
Centurion Bank
China Trust Commercial Bank
Citi Bank
City Union Bank
Corporation Bank
Dena Bank
Deutsche Bank
Development Credit Bank Dhanalakshmi Bank
Federal Bank
HDFC Bank
HSBCICICI Bank
Indian Overseas Bank
IndusInd Bank
ING Vysya Bank
Jammu & Kashmir Bank
JPMorgan Chase Bank
Karnataka Bank
Karur Vysya Bank
Laxmi Vilas Bank
Oriental Bank of Commerce
Punjab National Bank
Punjab & Sind Bank
Scotia Bank
South Indian Bank
Standard Chartered Bank
State Bank of India (SBI)
State Bank of Bikaner & Jaipur
State Bank of Hyderabad
State Bank of Indore
State Bank of Mysore
State Bank of Saurastra
State Bank of Travancore
Syndicate Bank
Taib Bank UCO Bank
Union Bank of India
United Bank of India
United Bank Of India
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IDBI Bank
Indian Bank
United Western Bank
UTI Bank
Fact Files of Banks in India
The first, the oldest, the largest, the biggest, get all such types of informations about Banking
in India in this section.
The first bank in India to be given an ISO Certification Canara Bank
The first bank in Northern India to get ISO 9002 certification for
their selected branches
Punjab and Sind
Bank
The first Indian bank to have been started solely with Indian
capital
Punjab National
Bank
The first among the private sector banks in Kerala to become a
scheduled bank in 1946 under the RBI ActSouth Indian Bank
India's oldest, largest and most successful commercial bank,
offering the widest possible range of domestic, international and
NRI products and services, through its vast network in India and
overseas
State Bank of India
India's second largest private sector bank and is now the largest
scheduled commercial bank in India
The Federal Bank
Limited
Bank which started as private shareholders banks, mostly
Europeans shareholders
Imperial Bank of
India
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The first Indian bank to open a branch outside India in London in
1946 and the first to open a branch in continental Europe at Paris
in 1974
Bank of India,
founded in 1906 in
Mumbai
The oldest Public Sector Bank in India having branches all over
India and serving the customers for the last 132 yearsAllahabad Bank
The first Indian commercial bank which was wholly owned and
managed by Indians
Central Bank of
India
Bank of India was founded in 1906 in Mumbai. It became the first Indian bank to open a
branch outside India in London in 1946 and the first to open a branch in continental Europe at
Paris in 1974.
PUBLIC SECTOR BANKS
Among the Public Sector Banks in India, United Bank of India is one of the 14 major
banks, which were nationalized on July 19, 1969. Its predecessor, in the Public Sector Banks,
the United Bank of India Ltd., was formed in 1950 with the amalgamation of four banks viz.
Camilla Banking Corporation Ltd. (1914), Bengal Central Bank Ltd. (1918), Camilla Union
Bank Ltd. (1922) and Hooghly Bank Ltd.(1932).
Oriental Bank of Commerce (OBC), Government of India Undertaking offers Domestic,
NRI and Commercial banking services. OBC is implementing a GRAMEEN PROJECT in
Dehradun District (UP) and Hanumangarh District (Rajasthan) disbursing small loans. This
Public Sector Bank India has implemented 14 point action plan for strengthening of credit
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delivery to women and has designated 5 branches as specialized branches for women
entrepreneurs.
The following are the list of Public Sector Banks in India
Allahabad Bank
Andhra Bank
Bank of Baroda
Bank of India
Bank of Maharastra
Canara Bank
Central Bank of India
Corporation Bank
Dena Bank
Indian Bank
Indian Overseas Bank
Oriental Bank of Commerce
Punjab & Sind Bank
Punjab National Bank
Syndicate Bank
UCO Bank
Union Bank of India
United Bank of India
Vijaya Bank
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List of State Bank of India and its subsidiary, a Public Sector Banks
State Bank of India
o State Bank of Bikaner & Jaipur
o State Bank of Hyderabad
o State Bank of Indore
o State Bank of Mysore
o State Bank of Saurastra
o State Bank of Travancore
PRIVATE SECTOR BANKS:
Private banking in India was practiced since the beginning of banking system in India. The
first private bank in India to be set up in Private Sector Banks in India was IndusInd Bank. It
is one of the fastest growing Bank Private Sector Banks in India. IDBI ranks the tenth largest
development bank in the world as Private Banks in India and has promoted world class
institutions in India.
The first Private Bank in India to receive an in principle approval from the Reserve Bank of
India was Housing Development Finance Corporation Limited, to set up a bank in the private
sector banks in India as part of the RBI's liberalization of the Indian Banking Industry. It was
incorporated in August 1994 as HDFC Bank Limited with registered office in Mumbai and
commenced operations as Scheduled Commercial Bank in January 1995.
ING Vysya, yet another Private Bank of India was incorporated in the year 1930. Bangalore
has a pride of place for having the first branch inception in the year 1934. With successive
years of patronage and constantly setting new standards in banking, ING Vysya Bank has
many credits to its account.
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List of Private Banks in India
Bank of Punjab
Bank of Rajasthan
Catholic Syrian Bank
Centurion Bank
City Union Bank
Dhanalakshmi Bank
Development Credit Bank
Federal Bank
HDFC Bank
ICICI Bank
IDBI Bank
IndusInd Bank
ING Vysya Bank
Jammu & Kashmir Bank
Karnataka Bank
Karur Vysya Bank
Laxmi Vilas Bank
South Indian Bank
United Western Bank
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INDIAN BANKING INDUSTRY
The Indian banking market is growing at an astonishing rate, with Assets expected to reach
US$1 trillion by 2010. An expanding economy, middle class, and technological
innovations are all contributing to this growth.
The countrys middle class accounts forover 320 million People. In correlation with the
growth of the economy, rising income levels, increased standard of living, and affordability of
banking products are promising factors for continued expansion.
The Indian banking market is growing at an astonishing rate, with Assets expected to reach
US$1 trillion by 2010. An expanding economy, middle class, and technological
innovations are all contributing to this growth.
The Indian banking Industry is in the middle of an IT revolution, Focusing on the
expansion of retail and rural banking. Players are becoming increasingly customer -
centric in their approach, which has resulted in innovative methods of offering new banking
products and services. Banks are now realizing the importance of being a big player
and are beginning to focus their attention on mergers and acquisitions to take advantage
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of economies of scale and/or comply with Basel II regulation.Indian banking industry
assets are expected to reach US$1 trillion by 2010 and are poised to receive a greater infusion
of foreign capital, saysPrathima Rajan,analyst in Celent's banking group and author of the
report. The banking industry should focus on having a small number of large players that can
compete globally rather than having a large number of fragmented players."
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Type Private, BSE & NSE, NYSE
Founded
1955 (as Industrial credit and
Investment corporation of India)
Headquarters
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla
Mumbai, India
Key people
N Vaghul, K.V. Kamath, Chanda
Kochhar,V Vaidyanathan, Madhabi
Puri
Industry
Banking
Insurance
Capital Markets and allied industries
ProductsLoans, Credit Cards, Savings,
Investment vehicles, Insurance etc.
Revenue USD 5.79 billion
Total assetsRs. 3,997.95 billion (US$ 100
billion)at March 31, 2008.
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OVERVIEW
ICICI Bank (formerly Industrial Credit and Investment Corporation of India). ICICI
Limited was established in 1955 by the World Bank, the Government of India and the Indian
Industry, for the promotion of industrial development in India by giving project and corporate
finance to the industries in India.
ICICI Bank has grown from a development bank to a financial conglomerate and has become
one of the largest public financial institutions in India. ICICI Bank has financed all the major
sectors of the economy, covering 6,848 companies and 16,851 projects. As of March 31,
2000, ICICI had disbursed a total of Rs.1,13,070 crores, since inception.
ICICI Bank Fact Files:
Total assets:Rs.146,214 crore (December 31, 2004)
Network:530 branches
ATMs:Over 1,880
Abroad Subsidiaries:United Kingdom and Canada
Abroad branches:Singapore and Bahrain
Representative offices: United States, China, United Arab Emirates, and Bangladesh and
South Africa.
ICICI Bank is India's second-largest bank with total assets of about Rs. 2,513.89 bn (US$
56.3 bn) at March 31, 2006 and profit after tax of Rs. 25.40 bn (US$ 569 mn) for the year
ended March 31, 2006 (Rs. 20.05 bn (US$ 449 mn) for the year ended March 31, 2005).
ICICI Bank has a network of about 614 branches and extension counters and over 2,200
ATMs. ICICI Bank offers a wide range of banking products and financial services to
corporate and retail customers through a variety of delivery channels and through its
specialized subsidiaries and affiliates in the areas of investment banking, life and non-life
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insurance, venture capital and asset management. ICICI Bank set up its international banking
group in fiscal 2002 to cater to the cross border needs of clients and leverage on its domestic
banking strengths to offer products internationally.
ICICI Bank (BSE: ICICI) ( Industrial Credit and Investment Corporation of India) is
India's largest private sector bank in market capitalization and second largest overall in terms
of assets. Bank has total assets of about USD 100 billion (at the end of March 2008), a
network of over 1,491 branches, 22 regional offices and 49 regional processing centers, about
4,485 ATMs (at the end of September 2008), and 24 million customers (at the end of July
2007). ICICI Bank offers a wide range of banking products and financial services to corporate
and retail customers through a variety of delivery channels and specialized subsidiaries and
affiliates in the areas of investment banking, life and non-life insurance, venture capital and
asset management. (These data are dynamic.) ICICI Bank is also the largest issuer of credit
cards in India. ICICI Bank has got its equity shares listed on the stock exchanges at Kolkata
and Vadodara, Mumbai and the National Stock Exchange of India Limited, and its ADRs on
the New York Stock Exchange (NYSE).
The Bank is expanding in overseas markets and has the largest international balance sheet
among Indian banks. ICICI Bank now has wholly-owned subsidiaries, branches and
representatives offices in 18 countries, including an offshore unit in Mumbai. This includes
wholly owned subsidiaries in Canada, Russia and the UK (the subsidiary through which the
hisave savings brand is operated), offshore banking units in Bahrain and Singapore, an
advisory branch in Dubai, branches in Belgium, Hong Kong and Sri Lanka, and representative
offices in Bangladesh, China, Malaysia, Indonesia, South Africa, Thailand, the United Arab
Emirates and USA. Overseas, the Bank is targeting the NRI (Non-Resident Indian) population
in particular.
ICICI reported a 1.15% rise in net profit to Rs. 1,014.21 crore on a 1.29% increase in total
income to Rs. 9,712.31 crore in Q2 September 2008 over Q2 September 2007. The bank's
current and savings account (CASA) ratio increased to 30% in 2008 from 25% in 2007.
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ICICI Bank currently has subsidiaries in the United Kingdom, Russia and Canada,
branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International Finance
Center and representative offices in the United States, United Arab Emirates, China, South
Africa and Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bank
is the most valuable bank in India in terms of market capitalization.
ICICI Bank's equity shares are listed in India on the Bombay Stock Exchange and the
National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are
listed on the New York Stock Exchange (NYSE).
ICICI Bank has formulated a Code of Business Conduct and Ethics for its Directors and
employees. At June 5, 2006, ICICI Bank, with free float market capitalization of about Rs.
480.00 billion (US$ 10.8 billion) ranked third amongst all the companies listed on the Indian
stock exchanges.
ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial
Institution, and was its wholly owned subsidiary. ICICI's shareholding in ICICI Bank wasreduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering
in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of
Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by
ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the
initiative of The World Bank, the Government of India and representatives of Indian industry.
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The principal objective was to create a development financial institution for Providing
medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI
transformed its business from a development financial institution offering only project financeto a diversified financial service group offering a wide variety of products and services, both
directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI
become the first Indian company and the first bank or financial institution from non-Japan
Asia to be listed on the NYSE.
In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of
ICICI and two of its wholly owned retail finance subsidiaries, ICICI Personal Financial
Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was
approved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of
Gujarat at Ahmadabad in March 2002, and by the High Court of Judicature at Mumbai and
the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI group's
financing and banking Operations, both wholesale and retail, have been integrated in a single
entity.
Free float holding excludes all promoter holdings, strategic investments and Cross holdingsamong public sector entities.
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BUSINESS OBJECTIVES
Vision
To be the leading provider of financial services in India and a major global bank.
Mission
We will leverage our people, technology, speed and financial capital to:
be the banker of first choice for our customers by delivering high quality, world-class
service.
Expand the frontiers of our business globally.
Play a proactive role in the full realisation of Indias potential. maintain a healthy financial profile and diversify our earnings across businesses and
geographies. Maintain high standards of governance and ethics. Contribute positively to the various countries and markets in which we operate. Create value for our stakeholders.
Product and Services
Service and banking of ICICI bank categorized in to personal banking, business banking andNRI banking services.
Personal banking-Deposit in form of saving, recurring, term deposit, senior citizen depositand children depository account are there for individual customer can also avail of theirhousing, automobile, farm equipment, business or personal loan scheme. Personal client canalso invest in mutual funds and participate in stock trading through ICICI bank.
Business bankingBusiness banking services of ICICI Bank are exhaustive. Project
financing, deal assessment, and land evaluation are investment banking services offered tocorporate clients. Global trade and cash management transaction services facilitate
remittances and receipts across important cities. Capital market and custodial services enablebusiness houses to participate in equity trading and transfer across major stock markets of
world.
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Customer
ICICI bank targets all segment of customer with various types of products and services. I
interacted with a a lot of customers and collect their feedback on the given services of
company, and feedback are positive response from all point of view. Customers are
beneficiary from both sides monetary as well as non monetary. The bank targets to add nearly
500,000 customers under the new scheme in the next one year and plans to offer auto loans
through the new online channel in the future, ICICI Bank's Executive Director, V
Vaidyanathan, said here.
"As of now, nearly 24 per cent of our customer transactions are happening through internet.
We are primarily targeting our urban customers, who constitute nearly 70 per cent of our total
customer-base," Vaidyanathan said.
Customers, opting for the service can also benefit from the quantum optima facility, wherein
if the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed deposit
scheme, he said. The facility, which also enable customers to transact between an ICICI Bank
account and accounts in other banks, is being offered free of cost, he said ICICI bank,
presently, has above 2 crore customers. The lender opened nearly 470 branches in the last
fiscal. The lender has also plans to launch 'SMS n Cash' scheme later this week under whichICICI account holders can transfer funds to those who do not have a bank account. ICICI
bank is strongly committed to protecting the privacy of its customers and has taken all
necessary and reasonable measures to protect the confidentiality of the customer information
and its transmission through the world wide web and it shall not be held liable for disclosure
of the confidential information when in accordance with this privacy commitment or in terms
of the agreements, if any, with the customers.
ICICI bank Endeavours to safeguard and ensure the security of the information provided by
the customer. ICICI bank uses 128-bit encryption, for the transmission of the information,
which is currently the permitted level of encryption in India. When the information provided
by the customers is not transmitted through this encryption, the customer's system (if
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configured accordingly) will display an appropriate message ensuring the best level of secrecy
for the customer's information.
The customer would be required to cooperate with ICICI bank in order to ensure the security
of the information, and it is recommended that the customers necessarily choose their
passwords carefully such that no unauthorized access is made by a third party. To make the
password complex and difficult for others to guess, the customers should use combination of
alphabets, numbers and special characters (like! @, #, $ etc.). The customers should undertake
not to disclose their password to anyone or keep any written or other record of the password
such that a third party could access it.
ICICI bank undertakes not to disclose the information provided by the customers to
any person, unless such action is necessary to:
Conform to legal requirements or comply with legal process;
Protect and defend ICICI bank's or its affiliates rights, interests or property;
Enforce the terms and conditions of the products or services; or
Act to protect the interests of ICICI bank, its affiliates, or its members, constituents or
of other persons.
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Competitor
The main competitor of is ICICI bank is SBI because this bank is totally taken by government
after this bank HDFC bank is the main competitor of ICICI bank .There are different types of
segment operation semment, investment and services, demat and NRI services.The competitorfrom the operation segment are State Bank of India(SBI), Axis, Housing Development and
Financial corporation(HDFC) etc.From the investment And service sector HDFC standard life
insurance corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Max
new work life insurance SBI Life insurance,Life Insurance Corporation of India.In demat
section India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICI
bank.In the NRI service section the Western Union bank is the main competitor of ICICI
bank.There are some other company who also compete with the ICICI bank After the SBI the
HDFC bank is the main competitor of ICICI bank.
HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after the
Reserve Bank of India allowed establishing private sector banks. The Bank was promoted by
theHousing Development Finance Corporation,a premier housing finance company (set up in
1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India,
and all branches of the bank are linked on an online real-time basis. As of September 30, 2008
the bank had totalassets of INR 1006.82 billion.
State Bank of Indiais the largestbank inIndia.It is also, measured by the number of branch
offices and employees, the second largest bank in the world.[citation needed]The bank traces
its ancestry back through the Imperial Bank of India to the founding in 1806 of theBank of
Calcutta,making it the oldest commercial bank in theIndian Subcontinent.The Government
of India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of India
taking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took
over the stake held by the Reserve Bank of India.SBI provides a range of banking products
through its vast network in India and overseas, including products aimed at NRIs.With an
asset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laid
emphasis on reducing the huge manpower through Golden handshake schemes and
computerizing its operations.The State Bank Group, with over 16000 branches , has the
http://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Commercial_bank -
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Environment
An employer the bank extends a lot of authority along with justified accountability to you.The working culture is very collaborative in nature. It can be owed to the fact that the bank is
highly segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICI
Bank has established itself as a one stop solution (Universal Bank) for all financial need of
individuals and institutions alike. The credit for the same can be attributed to its vast network,
probably the largest among private sector banks.This makes the life of an employee a lot
easier, especially for those who face the external customers. You do not have to justify your
organization, it is only the product that has to be pitched. As far as employee benefits are
concerned, ICICI Bank offers a lot of financial benefits ranging from your family health
insurance to your kids school donations. The organization is sensitive to the needs of its
employees as this quality is one of the building blocks (DNA) of the organizational culture.
The organization will be giving you enough flexibility to innovate and come-up with new
ideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It will
extend a fast track growth for those with extraordinary talent at the same time offer stability to
those who are able to deliver satisfactorily.Overall, I would say its a lifetime experience to
work with such a behemoth organization. It might not be the best paymaster but it definitely
will impress you with its capability as the head master (Principal) of banking industry.there
are huge competition between the eployee to achieve theo goal.
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BUSINESS OBJECTIVES:
Vision
To be the leading provider of financial services in India and a major global bank.
Mission
We will leverage our people, technology, speed and financial capital to:
be the banker of first choice for our customers by delivering high quality, world-class
service.
expand the frontiers of our business globally. play a proactive role in the full realisation of Indias potential. maintain a healthy financial profile and diversify our earnings across businesses and
geographies. maintain high standards of governance and ethics. contribute positively to the various countries and markets in which we operate. create value for our stakeholders.
Product and Services
Service and banking of ICICI bank categorized in to personal banking, business banking andNRI banking services.
Personal banking-Deposit in form of saving, recurring, term deposit, senior citizen deposit
and children depository account are there for individual customer can also avail of theirhousing, automobile, farm equipment, business or personal loan scheme. Personal client canalso invest in mutual funds and participate in stock trading through ICICI bank.
Business banking Business banking services of ICICI Bank are exhaustive. Projectfinancing, deal assessment, and land evaluation are investment banking services offered tocorporate clients. Global trade and cash management transaction services facilitateremittances and receipts across important cities. Capital market and custodial services enablebusiness houses to participate in equity trading and transfer across major stock markets ofworld.
USTOMERICICI bank targets all segment of customer with various types of products and services. Iinteracted with a a lot of customers and collect their feedback on the given services ofcompany, and feedback are positive response from all point of view. Customers arebeneficiary from both sides monetary as well as non monetary. The bank targets to add nearly500,000 customers under the new scheme in the next one year and plans to offer auto loans
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through the new online channel in the future, ICICI Bank's Executive Director, VVaidyanathan, said here.
"As of now, nearly 24 per cent of our customer transactions are happening through internet.We are primarily targeting our urban customers, who constitute nearly 70 per cent of our total
customer-base," Vaidyanathan said.
Customers, opting for the service can also benefit from the quantum optima facility, whereinif the balance exceeds Rs 5,000, the money will automatically be transferred to a fixed depositscheme, he said. The facility, which also enable customers to transact between an ICICI Bankaccount and accounts in other banks, is being offered free of cost, he said ICICI bank,presently, has above 2 crore customers. The lender opened nearly 470 branches in the lastfiscal. The lender has also plans to launch 'SMS n Cash' scheme later this week under whichICICI account holders can transfer funds to those who do not have a bank account. ICICIbank is strongly committed to protecting the privacy of its customers and has taken allnecessary and reasonable measures to protect the confidentiality of the customer information
and its transmission through the world wide web and it shall not be held liable for disclosureof the confidential information when in accordance with this privacy commitment or in termsof the agreements, if any, with the customers.
ICICI bank Endeavours to safeguard and ensure the security of the information provided by
the customer. ICICI bank uses 128-bit encryption, for the transmission of the information,which is currently the permitted level of encryption in India. When the information providedby the customers is not transmitted through this encryption, the customer's system (ifconfigured accordingly) will display an appropriate message ensuring the best level of secrecyfor the customer's information.
The customer would be required to cooperate with ICICI bank in order to ensure the securityof the information, and it is recommended that the customers necessarily choose theirpasswords carefully such that no unauthorized access is made by a third party. To make thepassword complex and difficult for others to guess, the customers should use combination ofalphabets, numbers and special characters (like! @, #, $ etc.). The customers should undertakenot to disclose their password to anyone or keep any written or other record of the passwordsuch that a third party could access it.
ICICI bank undertakes not to disclose the information provided by the customers toany person, unless such action is necessary to:
Conform to legal requirements or comply with legal process; Protect and defend ICICI bank's or its affiliates rights, interests or property;
Enforce the terms and conditions of the products or services; or
Act to protect the interests of ICICI bank, its affiliates, or its members, constituents orof other persons.
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OMPETITORThe main competitor of is ICICI bank is SBI because this bank is totally taken by governmentafter this bank HDFC bank is the main competitor of ICICI bank .There are different types ofsegment operation semment, investment and services, demat and NRI services.The competitor
from the operation segment are State Bank of India(SBI), Axis, Housing Development andFinancial corporation(HDFC) etc.From the investment And service sector HDFC standard lifeinsurance corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Maxnew work life insurance SBI Life insurance,Life Insurance Corporation of India.In dematsection India bull,Anangram,SBI,HDFC,India Infoline are the main competitor of ICICIbank.In the NRI service section the Western Union bank is the main competitor of ICICIbank.There are some other company who also compete with the ICICI bank After the SBI theHDFC bank is the main competitor of ICICI bank.
HDFC Bank Ltd. is a commercial bank of India, incorporated in August 1994, after theReserve Bank of India allowed establishing private sector banks. The Bank was promoted by
theHousing Development Finance Corporation,a premier housing finance company (set up in1977) of India. HDFC Bank has 1,500 branches and over 2,890 ATMs, in 530 cities in India,and all branches of the bank are linked on an online real-time basis. As of September 30, 2008the bank had totalassets of INR 1006.82 billion.
State Bank of Indiais the largestbank inIndia.It is also, measured by the number of branchoffices and employees, the second largest bank in the world.[citation needed]The bank tracesits ancestry back through the Imperial Bank of India to the founding in 1806 of theBank ofCalcutta,making it the oldest commercial bank in theIndian Subcontinent.The Governmentof India nationalised the Imperial Bank of India in 1955, with the Reserve Bank of Indiataking a 60% stake, and renamed it the State Bank of India. In 2008, the Government took
over the stake held by the Reserve Bank of India.SBI provides a range of banking productsthrough its vast network in India and overseas, including products aimed at NRIs.With anasset base of $126 billion and its reach, it is a regional banking behemoth. SBI has laidemphasis on reducing the huge manpower through Golden handshake schemes andcomputerizing its operations.The State Bank Group, with over 16000 branches , has thelargest branch network in India. It has a market share among Indian commercial banks ofabout 20% in deposits and advances, and SBI accounts for almost one-fifth of the nationsloans.There are some other banks which gives challenging some how in the banking andservice sectorthey are:
Allahabad Bank
Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank
http://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Allahabad_Bankhttp://en.wikipedia.org/wiki/Andhra_Bankhttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Maharashtrahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Dena_Bankhttp://en.wikipedia.org/wiki/Dena_Bankhttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Bank_of_Maharashtrahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Andhra_Bankhttp://en.wikipedia.org/wiki/Allahabad_Bankhttp://en.wikipedia.org/wiki/Golden_handshakehttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Commercial_bank -
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IDBI Bank Indian Bank Indian Overseas Bank Oriental Bank of Commerce Punjab & Sind Bank
Punjab National Bank Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank
ENVIRONMENTAn employer the bank extends a lot of authority along with justified accountability to you.The working culture is very collaborative in nature. It can be owed to the fact that the bank ishighly segmented with a lot of overlapping and mostly distinct roles and responsibility.ICICIBank has established itself as a one stop solution (Universal Bank) for all financial need ofindividuals and institutions alike. The credit for the same can be attributed to its vast network,probably the largest among private sector banks.This makes the life of an employee a loteasier, especially for those who face the external customers. You do not have to justify yourorganization, it is only the product that has to be pitched. As far as employee benefits areconcerned, ICICI Bank offers a lot of financial benefits ranging from your family healthinsurance to your kids school donations. The organization is sensitive to the needs of itsemployees as this quality is one of the building blocks (DNA) of the organizational culture.
The organization will be giving you enough flexibility to innovate and come-up with newideas. It will also exhibit its in terms of well laid systems, processes and infrastructure. It willextend a fast track growth for those with extraordinary talent at the same time offer stability tothose who are able to deliver satisfactorily.Overall, I would say its a lifetime experience to
work with such a behemoth organization. It might not be the best paymaster but it definitelywill impress you with its capability as the head master (Principal) of banking industry.thereare huge competition between the eployee to achieve theo goal.
TE HNOLOGYICICI use many type of advance technological software like Pinnacle 7.0 and
Pinnacle7.016.Among from this software ICICI bank uses the e-banking, core banking,mobile banking electronic display sy ICICI Bank was using Teradata for its data warehouse.However, due to its proprietary hardware, the cost of procurement, upgrades andadministration was soaring. The closed box architecture of Teradata imposed restrictions onscalability. Secondly, querying and loading could not happen simultaneously. Queries couldonly be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may not
http://en.wikipedia.org/wiki/IDBI_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/Indian_Overseas_Bankhttp://en.wikipedia.org/wiki/Oriental_Bank_of_Commercehttp://en.wikipedia.org/wiki/Punjab_%26_Sind_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Syndicate_Bankhttp://en.wikipedia.org/wiki/UCO_Bankhttp://en.wikipedia.org/wiki/Union_Bank_of_Indiahttp://en.wikipedia.org/wiki/United_Bank_of_Indiahttp://en.wikipedia.org/wiki/Vijaya_Bankhttp://en.wikipedia.org/wiki/Vijaya_Bankhttp://en.wikipedia.org/wiki/United_Bank_of_Indiahttp://en.wikipedia.org/wiki/Union_Bank_of_Indiahttp://en.wikipedia.org/wiki/UCO_Bankhttp://en.wikipedia.org/wiki/Syndicate_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Punjab_%26_Sind_Bankhttp://en.wikipedia.org/wiki/Oriental_Bank_of_Commercehttp://en.wikipedia.org/wiki/Indian_Overseas_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/IDBI_Bank -
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reflect the most current data. ICICI Bank was also dependent on Teradata for support andother activities: The bank was completely tied down to that solution.
These issues compelled ICICI Bank to look for more efficient and flexible solutions. Thesolution would have to address not only current issues, but accommodate future growth
expectations and business requirements. ICICI Bank evaluated numerous data warehousingsolutions in the pursuit of solving its issues, and developed a shortlist of alternatives for itsmigration proof-of-concept: Sybase, SAS and Netezza. The primary criteria for evaluationwas the price-to-performance ratio where Sybase IQ emerged the clear winner. During thisrigorous testing, Sybase IQ delivered faster results on independent hardware and operatingsystems with minimum infrastructure. Commending the improvements achieved, Amit Sethi,Joint General Manager, ICICI bank says, "What impressed us wasthat even with overall lowercosts, we could achieve significantly better query performanceafter implementing the Sybaseenterprise warehouse solution." ICICI Infotech today launched an enterprise resourceplanning (ERP) solution for the small and medium enterprises.
The ERP package - Orion Advantage - comes bundled with an HP dual processor Xeonserver, Oracle 9i database, Windows 2003 server and costs about Rs 9.90 lakh and has a 15-user license.
An ERP package helps a manufacturer or any other business implementing it to manage allthe important parts in the company such as product planning, parts purchasing, maintaininginventory and interacting with suppliers and customers.
ICICI Infotech officials told a press conference here today that Orion Advantage offered a setof business practice solutions for industry segments such as engineering, auto ancillary,pharmaceuticals, chemicals and IT distribution. Besides the cost advantage, the ERP package
also came pre-configured. ICICI Infotech had mapped the processes specific to each industrysegment into the package.
Mr. Manoj Kunkalienkar, Executive Director and President, ICICI Infotech, said that smalland medium enterprises (SMEs) offered a good market and ICICI Infotech hoped to become aleading solution provider to this segment.
Mr. R.K. Kanthi, Deputy General Manager, ICICI Infotech, said there was no ERP packagefor the SMEs that bundled the server, database and operating system right now. That was theadvantage ICICI Infotech offered to SMEs as Orion Advantage came bundled and pre-configured. Besides the high cost of generic ERP packages, their implementation time as faras SMEs were concerned was also long. Orion Advantage could be installed in 45 days.
ICICI Infotech had signed up six customers so far for the package and hoped to garner a 15per cent market share of the SME segment, whose number in the country was estimated at2.30 lakh.
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Mr. K.S. Natarajan, Managing Director, Trident Pneumatics Pvt Ltd of Coimbatore, one ofthe companies that had installed Orion Advantage, said that the company had tried three otherERP packages, all of which had failed, before settling on Orion Advantage.
Mr Kunkalienkar said that ICICI Infotech planned to move the two development centers in
Chennai into a single location and double the staff strength from 300 now in the next twoyears.
The Chennai centers were involved in research and development of Orion ERP solutions andPremia, an insurance package.
ERP Systems IntegrationPinnacle Software Solutions has the expertise and experience to assist you with yourenterprise systems integration. From developing your strategy, through implementation andsupport, we bring the right combination of resources, management skillsets, and technicalknow-how. We will help you successfully integrate your Enterprise Resource Planning
(ERP) systems into your overall business and technology infrastructure.Whether you are planning an upgrade of an existing ERP system, or a complete replacementof a legacy application and platform, we can help you improve your financial, humanresources, electronic mail, and other business systems. We work with the leading ERPsystems, including the latest versions of the Oracle and PeopleSoft applications:
General Ledger Project Costing
Human Resources
Accounts Receivable Payroll
Benefits
Compensation
Our technology management solutions will help you migrate hardware platforms, improvenetwork and database performance, develop or refresh policies and procedures, and developsound disaster recovery and backup solutions. Please contact us to learn how PinnacleSoftware Solutions can help you develop solutions that fityour enterprise.
ICICI Prudential Life Insurance Company Limited
ICICI Prudential life Insurance Company Limited was incorporated on 20th July 2000.Theauthorized capital of the company is Rs.2300 million and the paid up capital is Rs.1500million. The company is joint venture of ICICI (74%) and UK based company Prudential Plc(26%). The company was granted certificate of registration for carrying business, byInsurance Regulatory and Development Authority on 24th November 2000. It commencedcommercial operation from 19thDecember 2000 and becoming a leading private sector lifeinsurance company.
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The company recognizes that the driving force for gaining sustainable competitive advantagein this business is superior customer experience and investment behind the brand. Thecompany aims to achieve this by striving to provide world class service level trough constantinnovation in product, distribution channels and technology based delivery.
Vision and Mission
Their vision is to make ICICI Prudential Life Insurance Company the dominant new insurerin the life insurance industry. This they hope to achieve through their commitment toexcellence, focus on service, speed and innovation, and leveraging our technologicalexpertise.
The success of the organisation will be founded on its strong focus on values and clarity ofpurpose. These include:
Understanding the needs of customers and offering them superior products and
service Building long lasting relationships with their partners Providing an enabling environment to foster growth and learning for their employees
And above all building transparency in all our dealings.They believe that they can play asignificant role in redefining and reshaping the sector. Given the quality of their parentage andthe commitment of their team, they feel that tere will be no limits to their growth.
Board of Directors
The ICICI Prudential Life Insurance Company Limited Board comprises reputed people from
the finance industry both from India and abroad.
Shri K.V. Kamath, ChairmanMr. Mark TuckerSmt. Lalita D. GupteMr. Danny BardinMrs. Kalpana MorpariaShri M.P. ModiMr. John CaouetteShri S.P.Subhedar, (Alternate Director to Mr. Danny Bardin)Mr. Derek Stott, (Alternate Director to Mr. Mark Tucker)Smt. Shikha Sharma, Managing DirectorManagement Team
Ms. Shikha Sharma, Managing DirectorMr. Kevin Wright, Executive Vice President - Sales & DistributionMs. Madhavi Soman, Chief - Strategic InitiativesMr. V. Rajagopalan, Appointed ActuaryMr. Sandeep Batra, Chief Financial Officer & Company Secretary
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Mr. Saugata Gupta, Chief - Marketing & ServiceMr. Shubhro J. Mitra, Chief - Human Resources
Corporate Office:
ICCI Prulife Towers,1089, Appasahab Marathe Marg,Prabhadevi,Mumbai 400 025.Telephone Number: 022-462 1600Website :www.iciciprulife.com
ICICI Lombard General Insurance Company
ICICI LombardGeneral Insurance Company Limited is a 74:26 joint venture between ICICI
Bank Limited and Canada basedFairfax Financial Holdings Limited.ICICI Bank is India'ssecond largest bank, whileFairfax Financial Holdings is a diversified financial corporateengaged in generalinsurance,reinsurance,insurance claims management andInvestmentmanagement.Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited,is one of Canada's oldest property and casualty insurers. ICICI Lombard General InsuranceCompany received regulatory approvals to commence general insurance business in August2000.
Board Members
Mr K V Kamath, Chairman
Mr R Athappan, Director
Mr B V Bhargava, Director
Mr Dileep Choksi, Director
Mr James F Dowd, Director
Ms Lalita D Gupte, Director
Ms Kalpana Morparia, Director
Mr S Mukherji, Director
Mr Chandran Ratnaswami, Director
Mr H N Sinor, Director
Mr Sandeep Bakhshi, Managing Director & CEO
Audit Committee
Mr. S Mukherji, Chairman
http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.iciciprulife.com/http://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://www.iciciprulife.com/ -
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Mr. Dileep Choksi, Director
Mr. James F Dowd, Director
Mr. H.N. Sinor, Director
Investment Committee
Mr. Chandran Ratnaswami, Chairman
Ms. Kalpana Morparia, Director
Mr. Sandeep Bakhshi,, Managing Director & CEO
Mr. S Gopalakrishnan, HeadInvestments
Mr. Rakesh Jain, Head-Finance & Accounts
Mr. Liyaquat Khan, Appointed Actuary
Board Governance Committee
Ms.Kalpana Morparia,Chairperson
Mr. Chandran Ratnaswami, Director
Mr. H. N. Sinor, Director
Retail Segment of ICICI Lombard General Insurance :
ICICI Lombard's Retail Segment consists of personal insurance products - Health, Home,Motor and Travel insurances.
Health Insurance
ICICI Lombard is known to be a pioneer in introducing innovative concepts in the Indian
health Insurance sector. Be it the floater concept, the critical illness cover or the tax gain
policy, all these were first introduced by ICICI Lombard. It was also one of the first general
insurance companies in India to have a robust online system in place for buying and renewing
policies.
The various plans offered by ICICI Lombard includeFamily Floater Plan - where one policy
covers the entire family,Health Advantage Plus - where they cover OPD and dental expenses,
also help save maximum tax under section 80D andCritical Illness plan - a special policy
covering a list of critical illnesses. They also have a basic Personal Accident Plan which
covers against accidents. ICICI Lombard health plans also provide coverage against terrorism.
http://en.wikipedia.org/w/index.php?title=Kalpana_Morparia&action=edit&redlink=1http://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspxhttp://en.wikipedia.org/w/index.php?title=Kalpana_Morparia&action=edit&redlink=1 -
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Home Insurance
Home Insurance is actually one of the most neglected areas in the general insurance category.
Simply, because people in general, especially in India, do not give much importance to it.
However, in the recent years, due to the increase in awareness, and the great extent of damage
caused to property due to natural calamities and terrorism, it has been gaining importance.
The Home Insurance Policyoffered by ICICI Lombard covers both the structure and the
contents of the house. You c