COMPLAINT MANAGEMENT SYSTEM (CMS)

This system is specifically created to maintain complaint data base

SOFTWARE DEVELOPMENT LIFE CYCLE

SDLC1. Requirement Analysis

1. Scope2. Requirements Specifications3. Functional Requirements

2. Design

3. Implementations & Control

4. Testing

5. Evaluation & Feedback

CMS LIFE CYCLE

Requirements Analysis

Design

Implementation & Control

Testing

Evaluating & Feedback

REQUIREMENT ANALYSIS

This system (CMS) will be based on VB programming, which will be specifically created to maintain data base for the generator (Home Appliance & Commercial Both) complaints and other concerns. The CMS will be used as Customer Relationship Management System (CRMS) because it will also describe customers interactions with company’s help line. In addition customer’s profile can be view at any point.

The CMS will be helpful for the following concerns

a) User will be able to enrolled new customer, delete and edit as well. The said process will be same for complaints

b) Customer can be search out in the system at any point with few desired codes

c) Complaint will be segregated at its defined nature and also be sent in accordance with the defined regions.

d) CMS will provide complete history of the customer for detail analysis

e) Multiple Reports can be exported from the system (excel sheet xlms)

REQUIREMENT ANALYSIS

Following requirements will be discussed in details while exploring specification requirements, functional requirements

1. Login Credentials2. Dashboard

i. Customer Enrolledii. New Complaintiii. Search Menu for Required Historyiv. Reports

DESIGN

This stage will explore the basic structure of the system. Some time this stage strongly recommend by the client and the given instructions must be followed.

If your client is new then you may have chance to catch client’s trust by giving out your suggestions regarding system’s design

“Don’t forget to keep the theme you are working on”

TESTING

It must be ensured that the required design is either implemented with required functions. For this concern software is tested by quality engineers after evaluating every stage of the desired software

EVALUATION & FEEDBACK

Once it is ensured that the required software is designed in accordance with the required functional requirements. Software output or result is evaluated as per defined process.

In case of any changes required, the details instructions will be forwarded to the concerns.

A details document is created for end user. This department is also responsible for providing trainings to client.

THANKS

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