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Transcript of Competition Analysis. reference only check for update2 Competition.
Competition Analysis
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Competition
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3Com – Summary,1
• IP telephony systems– 3Com NBX 25 Communications System– 3Com NBX 100 Communications System – 3Com SuperStack 3 NBX Networked Telephony
Solution– 3Com VCX V7000 Soft Switch
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3Com – Summary,2
• Phones– 4 different models of desktop IP phones with 2
line displays– 3Com NBX pcXset Soft phone for windows
• Applications– 3Com NBX Call Center application software– 3Com NBX Unified Communications application
software
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3Com – Finding information
• Information was readily available on everything except the 3Com VCX V7000 Soft Switch
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3Com NBX 25
• 3Com NBX 25 Communications System• Solution for site with up to 25 devices• Proprietary call control• Maximum of 12 Analog FXO lines• Multiple single points of failure• Web based administration
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3Com NBX 25 vs. MX250, 1
3Com NBX 25 MX 250 CommentsItemChassis height 6 U 2 UMaximum devices 25 1000Available telecom module slots 5 3Call Processing Mandatory card required InternalCall Control Proprietary SIPAnalog FXS card Quad Octal by Q4 3Com supports only Loop St.Analog FXO card Quad Octal 3Com supports only Loop St.BRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes
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3Com NBX 25 vs. MX250, 2
3Com NBX 25 MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk Single Dual swappable (RAID)Removable fan tray No YesVM and AA ports 4 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support Yes YesHours of voice mail 4 100Presence and Instant Messaging No Yes
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3Com NBX 100
• 3Com NBX 100 Communications System• Solution for site with up to 200 devices• Proprietary call control (H.323 requires licenses)• Multiple chassis can be linked• Multiple single points of failure• Requires licenses for inter site connectivity
between boxes• Web based administration• Competes with the MX250
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3Com NBX 100 vs. MX250,1
3Com NBX 100 MX 250 CommentsItemChassis height 6 U 2 UMaximum devices 200 (line cards and stations) 1000Available telecom module slots 5 3Call Processing Mandatory card required InternalCall Control Proprietary or H.323 SIP H.323 requires licensesAnalog FXS card Quad Octal by Q4 3Com supports only Loop St.Analog FXO card Quad Octal 3Com supports only Loop St.BRI S/T card Quad Quad by Q4BRI U card No NoSingle T1 card Yes NoSingle E1 card Yes NoDual T1/E1 card No Yes
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3Com NBX 100 vs. MX250,2
3Com NBX 100 MX 250 CommentsItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk Single Dual swappable (RAID)Removable fan tray No YesVM and AA ports 12 24Extra license to communicate between sites Yes No 8 sites max.Extra license to exchange voice mail between sites Yes NoVoice mail delivered as email attachment Yes YesLifeline support Yes YesHours of voice mail 80 100Presence and Instant Messaging No Yes
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3Com – SuperStack 3 NBX,1
• 3Com SuperStack 3 NBX Networked Telephony Solution (2 boxes)– Call processor box– Chassis
• Solution for site with up to 1500 devices
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3Com – SuperStack 3 NBX,2
• Proprietary call control (H.323 requires licenses)
• Multiple chassis can be linked• Requires licenses for inter site connectivity
between boxes• Web based administration• Competes with the MX250 and the MX1200
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3Com – SuperStack 3 NBX vs. MX250,1
3Com NBX SuperStack 3 MX 250 CommentsItemChassis + call processor height 6.57 U 2 UMaximum devices 1500 1000Available telecom module slots 4 3Call Processing V5000 Call Processor box InternalCall Control Proprietary or H.323 SIP H.323 requires licensesAnalog FXS card Quad Octal by Q4 3Com only supports Loop St.Analog FXO card Quad Octal 3Com only supports Loop St.BRI S/T card Quad Quad by Q4BRI U card No NoSingle T1 card Yes NoSingle E1 card Yes NoDual T1/E1 card No Yes
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3Com – SuperStack 3 NBX vs. MX250,2
3Com NBX SuperStack 3 MX 250 CommentsItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Dual 10/100 Base-T Dual 10/100 Base-THard Disk Mirroring available Dual swappable (RAID)Removable fan tray No YesVM and AA ports 72 20Extra license to communicate between sites Yes No 48 sites max.Extra license to exchange voice mail between sites Yes NoVoice mail delivered as email attachment Yes YesLifeline support Yes YesHours of voice mail 400 100Presence and Instant Messaging No Yes
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3Com – SuperStack 3 NBX vs. MX1200,1
3Com NBX SuperStack 3 MX 1200 CommentsItemChassis + call processor height 6.57 U 2 UMaximum devices 1500 4800Available telecom module slots 4 8 FXS circuits providedCall Processing V5000 Call Processor box InternalCall Control Proprietary or H.323 SIP H.323 requires licensesAnalog FXS card Quad No 3Com only supports Loop St.Analog FXO card Quad No 3Com only supports Loop St.BRI S/T card Octal NoBRI U card No NoSingle T1 card Yes NoSingle E1 card Yes NoBuilt in Octal T1/E1 card No Yes
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3Com – SuperStack 3 NBX vs. MX1200,2
3Com NBX SuperStack 3 MX1200 CommentsItemPPP over T1 and E1 No YesVPN ability No NoFirewall No YesEthernet uplink Dual 10/100 Base-T Dual 1000 Base-SXHard Disk Mirroring available No mirroringRemovable fan tray No NoVM and AA ports 72 96Extra license to communicate between sites Yes No 48 sites max.Extra license to exchange voice mail between sites Yes NoVoice mail delivered as email attachment Yes YesLifeline support Yes NoHours of voice mail 400 400Presence and Instant Messaging No Yes
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3Com – Licensing
• 3Com charges extra for the following items– Voice mail and AA ports– Hours of voice mail (NBX 100)– H.323 ports– TAPI ports – Soft phones– Virtual tie lines to link between sites– Exchanging voice mail between sites– On the fly IP Site License
• allows phones to make calls and return their IP address to a pool of IP addresses between calls
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3Com – VCX V7000
• IP Telephony solution for large enterprise– Announced 28 April 2003– Modified version of carrier class CommWorks
softswitch– Uses SIP– Scalable to tens of thousands of users– Integrated with the other NBX platforms by next
year• Using SIP
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3Com – Phones and Analog adapter
• 3Com NBX Analog Terminal Adapter– Single analog FXS port
• NBX 2101 basic phone– LCD 2 x 24
• NBX 2102 phone with separate attendant console– LCD 2 x 16
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3Com – Phones
• Polycom Soundstation IP 3000– Fully integrated with NBX systems
• Phones available in black, white or gray
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Executive Phone, 1
3Com NBX 2102 (USD 435) ZIP 4x4 (USD 400)
Call appearances 3 4
Conferencing 4 way 5 way
Speaker mode, full duplex with AEC Yes Yes
Hot key dialling No Yes
QoS Yes Yes
Headset No (USD $100+) included
Encryption No Yes
Voice CODECs supported G.711 (A & µ), ADPCM, G.723.1 G.711 (G.729 in 3Q03)
Ethernet circuits 2 4
Line rate switch Yes Yes
Deployment with DHCP & TFTP Yes Yes
Redial last only last 32 numbers
Memory for phone book 99 numbers (speed dial) 100 numbers
Indication of called party No Yes
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Executive Phone, 2
3Com NBX 2102 (USD 435) ZIP 4x4 (USD 400)
Hold button Yes Yes
Conference button Yes Yes
Transfer button Yes Yes
DND button Feature button plus code Yes
LEDs 18 11
Graphical LCD Yes, low contrast Yes, high contrast
LCD tilts no Yes
Power supply ac adapter included ac adapter included
Power over Ethernet IEEE 802.3af IEEE 802.3af
Protocol Proprietary, H.323, SIP SIP
Dial by SIP address Yes Yes
Operating system proprietary Linux
Date and time by NTP No Yes
Instant Message No Yes
Calculator No Yes
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Entry Level Phone, 1
3Com NBX 2101 (USD 248) ZIP 2 (USD 140)
Call appearances 2 2
Conferencing 3 way 3 way
Speaker mode, full duplex with AEC No No
Hot key dialling No No
QoS Yes Yes
Headset no (USD $100+) no (USD $100+)
Encryption No No
Voice CODECs supported G.711 (A & µ), ADPCM, G.723.1 G.711 (A & µ), G.729
Ethernet circuits 2 1
Line rate switch Yes N/A
Deployment with DHCP & TFTP Yes Yes
Redial last only last only
Memory for phone book Yes (integrated with system) No
Indication of called party No No
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Entry Level Phone, 2
3Com NBX 2101 (USD 248) ZIP 2 (USD 140)
Hold button Yes Yes
Conference button Feature button plus code Yes
Transfer button Yes Yes
DND button Feature button plus code Yes
LEDs 0 2
Graphical LCD Yes No
LCD tilts No N/A
Power supply ac adapter included ac adapter included
Power over Ethernet proprietary No
Protocol Proprietary, H.323, SIP SIP
Dial by SIP address Yes No
Operating system proprietary proprietary
Date and time by NTP No Yes
Instant Message No No
Calculator No No
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3Com – Softphone
• pcXset– 3Com Softphone– Must be purchased
• Modes– Phone mode (above)– Windows application mode
(below)
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3Com - Applications
• Call Center Application– 3rd party software from Apropos running
on servers– According to reseller, very difficult to
debug and does not work well– Only up to 25 agents and 2 supervisors
• Unified Communications– Supports up to 25 users per system– Targeted toward sales people and
executives
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Alcatel - Summary
• IP telephony systems– OmniPCX Office– OmniPCX Enterprise
• Phones– Reflexes
• Applications– Contact Center– WebSoftphone and
4980 Softphone
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Alcatel – Finding Information
• Detailed information VERY difficult to find
• Website difficult to navigate• Information doesn’t add up
– OmniPCX office says 2 HDD on one datasheet and 1 HDD on another
– Drives do not appear to be on insertable modules
– OmniPCX office claims up to 84 10/100 Base-T ports and low point of entry about USD 1500
• Are you going to get an 8 Gbit/s backplane for that price?
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Alcatel – OmniPCX Office
• Alcatel’s all-in-one box for the SME
• 3 different size modules– Each with universal slots
• All systems run on Linux• Unified messaging integrated
into soltution
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Feature Comparison MX250, 1
Item Alcatel OmniPCX Office MX 250
Chassis height Biggest one 3.5 U 2 U
Maximum users 236 250
Available telecom module slots 9 3
Call Processing Internal (module) Internal
Call Control H.323 SIP
Operating System Real Time Linux Real Time Linux
Processor?
IBM 440 GX (1000 MIPS)405 GP (400 MIPS)8102 (3840 MIPS)
–48 V battery back up No Yes
Analog FXS card 72 max circuits per system Octal planned 4Q03
Analog FXO card Quad Octal
BRI S/T card (voice or data) 12 BRI circuits max per system Quad by 4Q03
BRI U card (voice or data) N/A N/A
Dual T1/E1 card 9 PRI circuits max per system Yes
PPP over T1 and E1 No, requires external router Yes
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Feature Comparison MX250, 2
Item Alcatel OmniPCX Office MX 250
VPN ability Yes, up to 50 tunnels 50 users by 4Q03
Firewall Yes Yes
Ethernet uplink Dual 10/100 Base-T Dual 10/100 Base-T
Hard Disk 1 (20 GB) Dual swappable (RAID 1)
Removable fan tray No Yes
Power Supply Single Single
Voice mail ports ? 12
Automated attendant ports ? 12
Fax termination No, external fax server 4Q03
Voice mail delivered as email Yes 4Q03
Analog lifeline support ? Yes
Hours of voice mail 200 100
Presence and Instant Messaging No Yes
Management Web, Windows, CLI GUI
NTP, DHCP, and TFTP Servers Yes Yes
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Feature Comparison MX250, 3
Item Alcatel OmniPCX Office MX 250
Call Detail Recording Yes Yes, SQL database
Voice XML support ? Yes
Voice CODECs supported G.711, G.729a G.711 (G.729 in 3Q03)
PC Based application for user PIMphony MXIE
Call Handling Rules Yes Yes
TAPI integration PC application Yes Yes
Operator groups ? 16
Operators within operator groups ? 64
Operator priorities within groups ? 4
User interface for operators ? MXIE
ACD groups No, separate package 64
Agents within ACD groups No, separate package 64
Agent priorities within groups No, separate package 4
User interface for ACD agents No, separate package MXIE
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Alcatel – OmniPCX Enterprise
• Alcatel e-ND OmniPCX Enterprise– Next generation 4400
– Turned the 4400 into a media gateway (e-MG)
• Can move call control onto IBM E-servers (e-CS)
• Similar approach to Avaya with G600
• Unified messaging integrated into soltution
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Feature Comparison MX1200, 1
Item Alcatel OmniPCX Enterprise MX 1200
Chassis height 3 U (smallest one) 2 U
Maximum users 4000 IP stations 1200
Available telecom module slots 9 per chassis N/A
Call Processing Internal or IBM e-servers Internal
Call Control H.323v2, SIP SIP
Operating System Real Time Linux Real Time Linux
Processor Internal or IBM e-servers 4 x IBM 440 GP
(3200 MIPS total)
–48 V battery back up No Yes
Analog FXS circuits Yes 8 installed (s/w license)
Analog FXO circuits Yes N/A
BRI S/T circuits (voice or data) Yes N/A
BRI U circuits (voice or data) N/A N/A
T1/E1 circuits Yes 8 installed (s/w license)
PPP over T1 and E1 No Yes
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Feature Comparison MX1200, 2
Item Alcatel OmniPCX Enterprise MX 1200
VPN No No
Firewall No Yes
Ethernet switch No internal, 28 circuits
Ethernet uplink ? Dual 1000 Base-SX
Hard Disk Dual redundant Dual
Removable fan tray ? No
Power Supply Single Single
Voice mail ports ? 48
Automated attendant ports ? 48
Voice mail delivered as email attachment Yes Yes
Analog lifeline support ? No
Hours of voice mail ? 400
Presence and Instant Messaging No MXIE
Management Web, difficult to use (BCR) GUI
NTP, DHCP, and TFTP servers No Yes
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Feature Comparison MX1200, 3
Item Alcatel OmniPCX Enterprise MX 1200
Call Detail Recording Yes Yes, SQL database
Voice XML support Yes Yes
Voice CODECs supported G.711, G.729a, G.723.1 G.711 (G.729 in 3Q03)
PC Based application for user Softphone MXIE
Call Handling Rules Yes Yes
TAPI integration PC application Yes Yes
Operator groups ? 16
Operators within operator groups ? 64
Operator priorities within groups ? 4
User interface for operators Yes MXIE
ACD groups Yes 64
Agents within ACD groups ? 64
Agent priorities within groups ? 4
User interface for ACD agents ? MXIE
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Alcatel – IP Phones
• First Reflexes (USD 90)– Not sold with new line
• Easy Reflexes (USD 145)
• Premium Reflexes (USD 292)
• Advanced Reflexes (USD 396)• Older reflexes phones have to be
IP-enabled with extra software– Small fee they claim
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Executive Phone, 1
Advanced Reflexes (USD 396) ZIP 4x4 (USD 400)
Call appearances 2 4
Conferencing 3 way 5 way
Speaker mode, full duplex with AEC Yes Yes
Hot key dialling Yes Yes
QoS Yes Yes
Headset No (USD $100+) included
Encryption No Yes
Voice CODECs supported G711, G723.1, G729a G.711 (G.729 in 3Q03)
Ethernet circuits 2 4
Line rate switch Yes Yes
Deployment with DHCP & TFTP Yes Yes
Redial Last number last 32 numbers
Memory for phone book No 100 numbers
Indication of called party No Yes
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Executive Phone, 2
Advanced Reflexes (USD 396) ZIP 4x4 (USD 400)
Hold button Yes Yes
Conference button Yes Yes
Transfer button Yes Yes
DND button No Yes
LEDs 2 11
Graphical LCD Yes (2 x 40) Yes
LCD tilts No Yes
Power supply ac adapter included ac adapter included
Power over Ethernet IEEE 802.3af IEEE 802.3af
Protocol H.323, SIP SIP
Dial by SIP address Yes Yes
Operating system Proprietary Linux
Date and time by NTP ? Yes
Instant Message No Yes
Calculator No Yes
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Entry Level Phone, 1
Easy Reflexes (USD 145) ZIP 2 (USD 140)
Call appearances 2 2
Conferencing 3 way 3 way
Speaker mode, full duplex with AEC No No
Hot key dialling No No
QoS Yes Yes
Headset No (USD $100+) no (USD $100+)
Encryption No No
Voice CODECs supported G711, G723.1, G729a G.711 (A & µ), G.729
Ethernet circuits 1 1
Line rate switch N/A N/A
Deployment with DHCP & TFTP Yes Yes
Redial Last only last only
Memory for phone book No No
Indication of called party No No
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Entry Level Phone, 2
Easy Reflexes (USD 145) ZIP 2 (USD 140)
Hold button No (switch lines - put call on hold) Yes
Conference button No Yes
Transfer button Yes (function code) Yes
DND button No Yes
LEDs 2 2
Graphical LCD Yes (1x20) No
LCD tilts No N/A
Power supply ac adapter included ac adapter included
Power over Ethernet IEEE 802.3af No
Protocol H.323, SIP SIP
Dial by SIP address No No
Operating system proprietary proprietary
Date and time by NTP ? Yes
Instant Message No No
Calculator No No
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Alcatel - Applications
• Contact Center– CCagent is a GUI for agents
• For OmniPCX Enterprise
– CCdistribution and supervision are packages for multimedia skill-based distribution and monitoring of incoming customer correspondence
– CCoutbound is an outbound call center package
• Genesys Suite 6– Complete contact center solution
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Alcatel - Softphones
• 4980 Softphone– Older version of softphone
• WebSoftphone– New version of softphone– Distributed free of charge– XML based
• XML SDK offered at $4,469 for those who want to customize functions with OmniPCX
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Avaya – Summary,1
• IP telephony systems– R300 remote office communicator– IP Office– IP 600– S8XX Media gateways and GXX Media servers
• Phones– IP Phones 46XX series– 802.11b Wireless IP Phone 3606– Softphone
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Avaya – Summary,2
• Applications– Call Center software and Contact Center software– Unified Messenger– IP Agent Softphone
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Avaya – Finding Information
• Easily found information on IP Office• Medium effort finding information on IP600• Very hard to find any detailed information on
the– S8XX Media gateways and GXX Media servers– Pretty young solution
• BCR tested 1.1 beta version of solution in Jan 2003
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Avaya – R300 Remote office communicator
• R300 Remote office communicator• Only supports Definity call control
– No H.323
• Supports PSTN and WAN connections– T1/E1 PRI and CAS and Frame Relay
• Up to 25 digital stations + 2 analog
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Avaya – IP Office “Family”
• IP Office 401, 403, 406 and 412• 412 is the newest box• Maximum 60 simultaneous VoIP
calls• Requires additional VCM module
to support VoIP• Expansion boxes required to add
support for analog, BRA and proprietary digital phones
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Feature Comparison MX250, 1
Item Avaya IP Office 412 MX 250
Chassis height 1.5 U + other boxes 2 U
Maximum users 256 250
Available telecom module slots 2 3
Call Processing Internal Internal
Call Control Proprietary, H.323v2 SIP
Operating System Proprietary Real Time Linux
Processor MotorolaIBM 440 GX (1000 MIPS)
405 GP (400 MIPS)8102 (3840 MIPS)
–48 V battery back up No Yes
Analog FXS card Requires separate IP 400 box Octal planned 4Q03
Analog FXO card Quad Octal
BRI S/T card (voice or data) Quad Quad by 4Q03
BRI U card (voice or data) N/A N/A
Dual T1/E1 card Yes Yes
PPP over T1 and E1 No Must use X.21 or V.35 Yes
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Feature Comparison MX250, 2
Item Avaya IP Office 412 MX 250
VPN ability No, separate box required 50 users by 4Q03
Firewall Yes Yes
Ethernet uplink Dual 10/100 Base-T Dual 10/100 Base-T
Hard Disk Uses flash and external servers Dual swappable (RAID 1)
Removable fan tray N/A Yes
Power Supply N/A Single 24 V DC input Single
Voice mail ports 30 total VM + AA (External server) 12
Automated attendant ports 30 total VM + AA (External server) 12
Fax termination No 4Q03
Voice mail delivered as email Yes 4Q03
Analog lifeline support No Yes
Hours of voice mailDepends on separate server with
Voice mail Pro installed 100
Presence and Instant Messaging No Yes
Management Multiple GUIs GUI
NTP, DHCP, and TFTP Servers DHCP and TFTP Yes
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Feature Comparison MX250, 3
Item Avaya IP Office 412 MX 250
Call Detail Recording Yes, IP Office SMDR Yes, SQL database
Voice XML support No Yes
Voice CODECs supported G.711, G.729a, G.723.1 G.711 (G.729 in 3Q03)
PC Based application for user Phone Manager MXIE
Call Handling Rules Yes Yes
TAPI integration PC application Yes Yes
Operator groups Yes 16
Operators within operator groups Yes 64
Operator priorities within groups No 4
User interface for operators E-console MXIE
ACD groups 1 (separate software) 64
Agents within ACD groups 75 (5 supervisor) 64
Agent priorities within groups No 4
User interface for ACD agents Yes MXIE
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Avaya – IP600
• Avaya – IP600• Converted Definity One system• Maximum of 240 phones per system
– IP phones – Analog phones
• 10 slot chassis– Base system 5 slots filled
• Two chassis can be cascaded• 64 systems can be networked together
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Feature Comparison MX250, 1
Item Avaya IP600 MX 250
Chassis height 7U 2 U
Maximum users 240 devices 250
Available telecom module slots 5 3
Call ProcessingRedundant call processing
modules (Win NT) Internal
Call Control Proprietary, H.323v2 SIP
Operating System Windows NT 4.0 Real Time Linux
ProcessorPentium + Motorola per
processor moduleIBM 440 GX (1000 MIPS)
405 GP (400 MIPS)8102 (3840 MIPS)
–48 V battery back up No Yes
Analog FXS card 24 circuits Octal planned 4Q03
Analog FXO card Octal Octal
BRI S/T card (voice or data) Octal Quad by 4Q03
BRI U card (voice or data) Line side only N/A
Dual T1/E1 card No (single) Yes
PPP over T1 and E1 No Yes
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Feature Comparison MX250, 2
Item Avaya IP600 MX 250
VPN ability No, separate box required 50 users by 4Q03
Firewall No Yes
Ethernet uplink Single 10/100 Base-T Dual 10/100 Base-T
Hard Disk Dual 20 GB (on Processor boards) Dual swappable (RAID 1)
Removable fan tray N/A Yes
Power Supply Single Single
Voice mail ports 8 VM + AA 12
Automated attendant ports 8 VM + AA 12
Fax termination Yes 4Q03
Voice mail delivered as email Yes 4Q03
Analog lifeline support Yes Yes
Hours of voice mail 50 100
Presence and Instant Messaging No Yes
Management Multiple GUIs (web + FAT app) GUI
NTP, DHCP, and TFTP Servers Yes Yes
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Feature Comparison MX250, 3
Item Avaya IP600 MX 250
Call Detail Recording Yes Yes, SQL database
Voice XML support No Yes
Voice CODECs supported G.711, G.729a, G.723.1 G.711 (G.729 in 3Q03)
PC Based application for user IP Softphone MXIE
Call Handling Rules Yes Yes
TAPI integration PC application No Yes
Operator groups Yes 16
Operators within operator groups Yes 64
Operator priorities within groups ? 4
User interface for operators Yes, PC Console MXIE
ACD groups 1 64
Agents within ACD groups 50 64
Agent priorities within groups Yes (Centervu) 4
User interface for ACD agents Yes MXIE
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Avaya – Media servers and gateways
• G600 and G700 media gateways
• S8100, S8300, and S8700 media servers
• Combinations of the two needed to provide solutions– S8300 + G700 cover enterprises
from 40-450 stations– S8700 + G600 cover enterprises
up to 10,000 stations
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Feature Comparison MX1200, 1
Item S8700 + G600 MX 1200
Chassis height (2 chassis)4 U + 6 U 2 U
Maximum users 12000 IP stations 1200
Available telecom module slots 5 N/A
Call Processing S8700 Internal
Call Control H.323 SIP
Operating System Real Time Linux Real Time Linux
Processor Pentium4 x IBM 440 GP
(3200 MIPS total)
–48 V battery back up No (UPS) Yes
Analog FXS circuits 24 circuits per card (G600) 8 installed (s/w license)
Analog FXO circuits 8 circuits per card (G600) N/A
BRI S/T circuits (voice or data) 8 circuits per card (G600) N/A
BRI U circuits (voice or data) Line side only (G600) N/A
T1/E1 circuits Single per card 8 installed (s/w license)
PPP over T1 and E1 No Yes
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Feature Comparison MX1200, 2
Item S8700 + G600 MX 1200
VPN No No
Firewall No Yes
Ethernet switch No internal, 28 circuits
Ethernet uplink ? Dual 1000 Base-SX
Hard Disk 20 GB Dual
Removable fan tray ? No
Power Supply ? Single
Voice mail ports ? 48
Automated attendant ports ? 48
Voice mail delivered as email attachment ? Yes
Analog lifeline support Yes (G600) No
Hours of voice mail ? 400
Presence and Instant Messaging No MXIE
Management ? GUI
NTP, DHCP, and TFTP servers ? Yes
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Avaya – IP Phones
• 4602 Phone (USD 170)
• 4612 Phone (USD 344)
• 4620 Phone (USD 411)
• 4624 Phone (USD 409)
• 4630 Phone (USD 799)
• Power supply– USD 40
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Executive Phone, 1
Avaya 4620 (USD 411) ZIP 4x4 (USD 400)
Call appearances 24 4
Conferencing Yes 5 way
Speaker mode, full duplex with AEC Yes Yes
Hot key dialling No Yes
QoS Yes Yes
Headset No (USD $100+) included
Encryption No Yes
Voice CODECs supported G.711 (A & µ), G.729a G.711 (G.729 in 3Q03)
Ethernet circuits 2 4
Line rate switch Yes Yes
Deployment with DHCP & TFTP Yes Yes
Redial Last or last 6 last 32 numbers
Memory for phone book N/A speed dial only 100 numbers
Indication of called party No Yes
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Executive Phone, 2
Avaya 4620 (USD 411) ZIP 4x4 (USD 400)
Hold button Yes Yes
Conference button Yes Yes
Transfer button Yes Yes
DND button No Yes
LEDs 4 11
Graphical LCD 168 x 132 pixel large display Yes
LCD tilts no Yes
Power supply ac adapter USD 40 extra ac adapter included
Power over Ethernet IEEE 802.3af IEEE 802.3af
Protocol H.323v2 + proprietary SIP
Dial by SIP address N/A Yes
Operating system proprietary Linux
Date and time by NTP No Yes
Instant Message No Yes
Calculator No Yes
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Entry Level Phone, 1
Avaya 4602 (USD 170) ZIP 2 (USD 140)
Call appearances 2 2
Conferencing 3 way 3 way
Speaker mode, full duplex with AEC No No
Hot key dialling No No
QoS Yes Yes
Headset no (USD $100+) no (USD $100+)
Encryption No No
Voice CODECs supported G.711 (A & µ), G.729 G.711 (A & µ), G.729
Ethernet circuits 2 1
Line rate switch Yes N/A
Deployment with DHCP & TFTP Yes Yes
Redial last only last only
Memory for phone book Yes (integrated with system) No
Indication of called party No No
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Entry Level Phone, 2
Avaya 4602 (USD 170) ZIP 2 (USD 140)
Hold button Yes Yes
Conference button Yes Yes
Transfer button Yes Yes
DND button No Yes
LEDs 2 2
Graphical LCD Yes (2 x 24) No
LCD tilts No N/A
Power supply ac adapter USD 40 extra ac adapter included
Power over Ethernet Yes No
Protocol Proprietary, H.323v2 SIP
Dial by SIP address N/A No
Operating system proprietary proprietary
Date and time by NTP No Yes
Instant Message No No
Calculator No No
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Avaya – Wireless IP Phone
• 3606 Wi-Fi Phone (USD 730)• Very new product
– IEEE 802.11b– Very difficult to even find a picture to put on this slide– 6.4 oz– 2 hours talk time– 40 hours standby
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Avaya – Call Center Applications
• Avaya – IP office– Compact Contact Center
• Up to 75 agents and 5 supervisors• Fully featured (USD 3650)
– 1 Supervisor – Reporting on 5 Agents – Unlimited Standard PC Wallboards – 1 Enhanced PC Wallboard
• Avaya Call Center (Definity call center)– Up to 5200 agents– Works with IP600
• Avaya Interaction Center– High end contact center with up to 10,000 agents– Multiple servers
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Avaya – Unified Messenger
• IP Office– Supports only forwarding of VM as email attachment– Does NOT support fax termination
• Unified Messenger solution– Stand alone– Integrated with MS Exchange– MS Exchange compatible fax servers– Highly scalable– Not compatible with too many PBX systems
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Avaya – Unified Messenger
reference only check for update 69
Avaya – Softphone
• IP office “Phone Manager Pro” can be configured to operate as a softphone
• Also offer IP Softphone with following features– Multiple call appearances – one-button access to frequently used features
• Conference, Transfer, Hold, Mute, Redial
– Lightweight Directory Access Protocol client– Password protected login sessions – G.711, G.729a, G.723.1a audio voice CODECs
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Cisco – ICS 7750,1
• Cisco’s “All in one” solution– ICS 7750
• 10 slot chassis– 6 universal slots– 1 slot for switching card– 1 slot for alarm processing card– 2 slots for power supplies
• External switch to connect to Ethernet devices
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Cisco – ICS 7750,2
• System Processing Engine card– Typically dual; leaving only 4 universal
slots– Call manager software– Web based management software– Unity application software
• Runs under Windows 2000
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Cisco – ICS 7750,3
• Average cost of phones– 7960 is USD 500– 7905G is USD 165– 7902 is USD 130 (new)
• Choice of colours for phones:– Grey, grey or even (you’ve guessed it)
grey
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Feature Comparison MX250, 1
Item Cisco ICS 7750 MX 250
Chassis height 9 U 2 U
Maximum users 500 250
Available telecom module slots 5 3
Call Processing SPE card Internal
Call Control SCCP, H.323, MGCP SIP
Operating System Windows 2000 Real Time Linux
Processor700-MHz Pentium III IBM 440 GX (1000 MIPS)
405 GP (400 MIPS)8102 (3840 MIPS)
–48 V battery back up No Yes
Analog FXS card 8 or 16 port versions (ASI card) Octal planned 4Q03
Analog FXO card 2 dual VIC cards per larger card Octal
BRI S/T card (voice or data) 2 dual VIC cards per larger card Quad by 4Q03
BRI U card (voice or data) 2 dual VIC cards per larger card n/a
Dual T1/E1 card Yes (separate cards) Yes
PPP over T1 and E1 Yes Yes
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Feature Comparison MX250, 2
Item Cisco ICS 7750 MX 250
VPN ability Yes 50 users by 4Q03
Firewall Yes Yes
Ethernet uplink Dual 10/100 Base-T Dual 10/100 Base-T
Hard Disk Dual (Mirroring) Dual swappable (RAID 1)
Removable fan tray Yes Yes
Power Supply Dual Single
Voice mail ports 24 12
Automated attendant ports 10 12
Fax termination Yes 4Q03
Voice mail delivered as email Yes 4Q03
Analog lifeline support No Yes
Hours of voice mail 24 or 40 GB drive 100
Presence and Instant Messaging No Yes
Management SNMP, CLI, Web GUI
NTP, DHCP, and TFTP Servers Yes Yes
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Feature Comparison MX250, 3
Item Cisco ICS 7750 MX 250
Call Detail Recording Yes, SQL database Yes, SQL database
Voice XML support Yes Yes
Voice CODECs supported G.711 (A & µ), G.729, and more G.711 (G.729 in 3Q03)
PC Based application for user Cisco Personal Assistant MXIE
Call Handling Rules Yes Yes
TAPI integration PC application No Yes
Operator groups 32 16
Operators within operator groups 16 64
Operator priorities within groups none 4
User interface for operators Call Manager Attendant Console MXIE
ACD groups 1 per IP ICD 64
ACDs within ACD groups 75 64
ACD priorities within groups Yes 4
User interface for ACD agents IP ICD Agent Desktop MXIE
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Feature Comparison MX1200, 1
Item Cisco ICS 7750 MX 1200
Chassis height 9 U 2 U
Maximum users 500 1200
Available telecom module slots 5 N/A
Call Processing SPE card Internal
Call Control SCCP, H.323, MGCP SIP
Operating System Windows 2000 Real Time Linux
Processor 700-MHz Pentium III4 x IBM 440 GP
(3200 MIPS total)
–48 V battery back up no yes
Analog FXS circuits 8 or 16 port versions (ASI card) 8 installed (s/w license)
Analog FXO circuits 2 dual VIC cards per larger card N/A
BRI S/T circuits (voice or data) 2 dual VIC cards per larger card N/A
BRI U circuits (voice or data) 2 dual VIC cards per larger card N/A
T1/E1 circuits Yes (separate cards, dual) 8 installed (s/w license)
PPP over T1 and E1 Yes Yes
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Feature Comparison MX1200, 2
Item Cisco ICS 7750 MX 1200
VPN Yes No
Firewall Yes Yes
Ethernet switch external internal, 28 circuits
Ethernet uplink Dual 10/100 Base-T Dual 1000 Base-SX
Hard Disk Dual (Mirroring) Dual
Removable fan tray Yes No
Power Supply Dual Single
Voice mail ports 24 48
Automated attendant ports 10 48
Voice mail delivered as email attachment Yes Yes
Analog lifeline support No No
Hours of voice mail 24 or 40 GB drive 400
Presence and Instant Messaging No MXIE
Management SNMP, CLI, Web GUI
NTP, DHCP, and TFTP servers Yes Yes
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Feature Comparison MX1200, 3
Item Cisco ICS 7750 MX 1200
Call Detail Recording Yes, SQL database Yes, SQL database
Voice XML support Yes Yes
Voice CODECs supported G.711 (A & µ), G.729, and more G.711 (A & µ)
PC Based application for user Personal Assistant MXIE
Call Handling Rules Yes Yes
TAPI integration PC application No Yes
Operator groups 32 16
Operators within operator groups 16 64
Operator priorities within groups none 4
User interface for operators Call Manager Attendant Console MXIE
ACD groups 1 per IP ICD 64
ACDs within ACD groups 75 64
ACD priorities within groups Yes 4
User interface for ACD agents IP ICD Agent Desktop MXIE
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Executive Phone, 1
Cisco 7960 (USD 400) ZIP 4x4 (USD 400)
Call appearances 6 x 2 4
Conferencing 3 way 5 way
Speaker mode, full duplex with AEC Yes Yes
Hot key dialling No Yes
QoS Yes Yes
Headset No (USD $100+) included
Encryption No Yes
Voice CODECs supported G.711 (A & µ), G.729, and more G.711 (G.729 in 3Q03)
Ethernet circuits 2 4
Line rate switch No Yes
Deployment with DHCP & TFTP Yes Yes
Redial last only last 32 numbers
Memory for phone book complex easy: 100 numbers
Indication of called party No Yes
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Executive Phone, 2
Cisco 7960 (USD 400) ZIP 4x4 (USD 400)
Hold button No (menu and soft keys) Yes
Conference button No (menu and soft keys) Yes
Transfer button No (menu and soft keys) Yes
DND button No (menu and soft keys) Yes
LEDs 4 11
Graphical LCD Yes, low contrast Yes, high contrast
LCD tilts no Yes
Power supply ac adapter optional (USD $80) ac adapter included
Power over Ethernet proprietary IEEE 802.3af
Protocol Skinny, SIP (optional) SIP
Dial by SIP address Yes Yes
Operating system proprietary Linux
Date and time by NTP Yes Yes
Instant Message No Yes
Calculator No Yes
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Entry Level Phone, 1
Cisco 7905G (USD 165) ZIP 2 (USD 140)
Call appearances 2 2
Conferencing 3 way 3 way
Speaker mode, full duplex with AEC No No
Hot key dialling Yes No
QoS Yes Yes
Headset no (USD $100+) no (USD $100+)
Encryption No No
Voice CODECs supported G.711 (A & µ), G.729 G.711 (A & µ), G.729
Ethernet circuits 1 1
Line rate switch N/A N/A
Deployment with DHCP & TFTP Yes Yes
Redial last only last only
Memory for phone book No No
Indication of called party No No
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Entry Level Phone, 2
Cisco 7905G (USD 165) ZIP 2 (USD 140)
Hold button No (menu and soft keys) Yes
Conference button No (menu and soft keys) Yes
Transfer button No (menu and soft keys) Yes
DND button No (menu and soft keys) Yes
LEDs 3 2
Graphical LCD Yes No
LCD tilts No N/A
Power supply ac adapter optional (USD $80) ac adapter included
Power over Ethernet proprietary No
Protocol Skinny, H.323, SIP SIP
Dial by SIP address Yes No
Operating system proprietary proprietary
Date and time by NTP Yes Yes
Instant Message No No
Calculator No No
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Price Comparison 25 Users, 1
Cisco ICS 7750
Chassis, SPE200 (w/512MB), S77A SW, SSP, SAP, PS & DOC-CD includes one processor and PSU $11,995
Analog Station Interface module (octal) $2,625
Windows 2000 for SPE $130
Cisco Call Manager software for SPE $4,956
Cisco Unity for 25 Users $3,468
25 Cisco 7960 @ $400 (price is variable, up to $650) $10,000
USD $33,174
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Price Comparison 25 Users, 2
MX250
MX250, 5 users, no analog or PCM, one HDD $5,200
Analog FXO. 8 circuits of subscriber side interface $800
Add 25 users $5,000
25 ZIP 4x4 IP Phone @ $400 $10,000
USD $21,000
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Price Comparison 200 Users, 1
Cisco ICS 7750
Chassis, SPE200 (w/512MB), S77A SW, SSP, SAP, PS & DOC-CD includes one processor and PSU $11,995
Multiservice Route Processor (MRP) $2,849
2-Port RJ-48 Multiflex Trunk E1 $3,200
Windows 2000 for SPE $130
Cisco Call Manager software for SPE $4,956
Cisco Unity for 200 Users $15,507
200 Cisco 7960 IP Phone @ $400 (price is variable, up to $650) $80,000
USD $118,637
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Price Comparison 200 Users, 2
MX250
MX250, 5 users, no analog or PCM, one HDD $5,200
PCM (T1 or E1). 2 circuits voice or data, subscriber side or exchange side $1,800
Add 200 users $30,000
200 ZIP 4x4 @ $400 $80,000
USD $117,000
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Price Comparison 500 Users, 1
Cisco ICS 7750
Chassis, SPE200 (w/512MB), S77A SW, SSP, SAP, PS & DOC-CD includes one processor and PSU $11,995
Multiservice Route Processor (MRP) $2,849
2-Port RJ-48 Multiflex Trunk E1 x 2 $6,400
Windows 2000 for SPE x 2 $260
Cisco Call Manager software for SPE x 2 $9,952
Cisco Unity for 500 Users $40,318
500 Cisco 7960 IP Phone @ $389 (price is variable, up to $650) $194,500
USD $266,274
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Price Comparison 500 Users, 2
MX1200
MX1200, 25 users, single T1 or E1 $20,000
Add one T1 or E1 circuit (maximum of seven additional per system) x 3 $3,000
Add 500 users $65,000
500 ZIP 4x4 @ $330 $165,000
USD $253,000
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Mitel – Summary,1
• IP telephony systems (Integrated Communications Platforms)– ICP 3050– ICP 3100– ICP 3340– ICP 3300 and OPS manager (Element
Management System)
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Mitel – Summary,2
• IP Phones– 5201– 5205– 5215– 5220 (6010 Teleworker)– 5230– 5240– Symbol MiNet Wireless phone
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Mitel – Summary,3
• Applications– Your Assistant (Softphone)– Teleworking– Mitel Networks 6000 Managed Application Server
• Firewall, NAT, VPN
– Conferencing solution– Unified Messaging– ACD– Contact Center
reference only check for update 92
Mitel – Finding Information
• Website very well designed• A lot of information readily available
– Except for ICP 3340
• Very hard to find pricing information on phones
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Mitel – ICP 3050,1
• Scales from 1 to 10 users • Runs on Linux• Web interface for configuration• SIP based• requires external gateway for PSTN access• 802.11 wireless gateway (PCI card, option)
reference only check for update 94
Mitel – ICP 3050,2
• Email & web server• Print server• AA and voicemail • Router with Firewall, NAT and
VPN• USD 2500 for 3 people
including 3 low end phones• 5055 SIP phone goes with this
system
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Mitel – ICP 3100
• Scales from 1 to 50 users – Up to 55 IP Phones and 10 analog
phones– Controller Unit
• Requires additional units to expand beyond 8 IP Phones
– Web interface for configuration
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Feature Comparison MX250, 1
Item Mitel ICP 3100 MX 250
Chassis height 1.5 U + 1 U (expansion) 2 U
Maximum users Under 50 250
Available telecom module slots 3 3
Call Processing Internal (controller) Internal
Call Control Proprietary (claim SIP) SIP
Operating System VxWorks Real Time Linux
Processor PowerPC8060, 50MHz clockIBM 440 GX (1000 MIPS)
405 GP (400 MIPS)8102 (3840 MIPS)
–48 V battery back up No Yes
Analog FXS card 10 circuits maximum Octal planned 4Q03
Analog FXO card 8 lines per system Octal
BRI S/T card (voice or data) Yes Quad by 4Q03
BRI U card (voice or data) No N/A
Dual T1/E1 card No Yes
PPP over T1 and E1 No Yes
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Feature Comparison MX250, 2
Item Mitel ICP 3100 MX 250
VPN ability No 50 users by 4Q03
Firewall No Yes
Ethernet uplink Single Dual 10/100 Base-T
Hard Disk 4GB Single Dual swappable (RAID 1)
Removable fan tray N/A Yes
Power Supply Single Single
Voice mail ports 4 12
Automated attendant ports ? 12
Fax termination No 4Q03
Voice mail delivered as email Yes 4Q03
Analog lifeline support ? Yes
Hours of voice mail 150 (must be compressed) 100
Presence and Instant Messaging No Yes
Management Web GUI
NTP, DHCP, and TFTP Servers Yes Yes
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Feature Comparison MX250, 3
Item Mitel ICP 3100 MX 250
Call Detail Recording Yes Yes, SQL database
Voice XML support No, separate package Yes
Voice CODECs supported G.711, G.729 G.711 (G.729 in 3Q03)
PC Based application for user Yes, Softphone MXIE
Call Handling Rules Yes Yes
TAPI integration PC application ? Yes
Operator groups Yes 16
Operators within operator groups Yes 64
Operator priorities within groups ? 4
User interface for operators Yes, and hard console MXIE
ACD groups Later this year 64
Agents within ACD groups Later this year 64
Agent priorities within groups Later this year 4
User interface for ACD agents Later this year MXIE
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Mitel – ICP 3340 (scaled down 3300)
• Scales from 1 to 99 users – Not much information on this product – Launched over a year ago
• Differences from 3100– Up to 88 analog FXS ports (ASU expansion
units)– Up to 16 FXO ports– Up to 20 voicemail ports– System failure transfer
• FXO shorts to FXS
– Optional ACD up to 50 agents
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Mitel – ICP 3300
• Two models– 250 (for 250 users)– 700 (for 700 users)
• Other units (1 U each)– Universal Network Services
Unit• For dual T1 or E1
– R2 Network Services Unit– BRI Network Services Unit– Universal Analog Services
Unit (FXO, FXS, Lifeline)– Analog Services Unit (FXS)
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Feature Comparison MX250, 1
Item Mitel ICP 3300-250 MX 250
Chassis height 1.5 U + 1 U (expansion) 2 U
Maximum users 250 250
Available telecom module slots Uses separate 1U boxes 3
Call Processing Internal (controller) Internal
Call Control Proprietary (claim SIP) SIP
Operating System VxWorks Real Time Linux
ProcessorMotorola 8260
133 MHzIBM 440 GX (1000 MIPS)
405 GP (400 MIPS)8102 (3840 MIPS)
–48 V battery back up No Yes
Analog FXS card UASU 16, ASU 24 Octal planned 4Q03
Analog FXO card UASU card ( 4 circuits) Octal
BRI S/T card (voice or data) 15 circuits per BRI NSU Quad by 4Q03
BRI U card (voice or data) N/A N/A
Dual T1/E1 card Yes UNSU Yes
PPP over T1 and E1 No Yes
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Feature Comparison MX250, 2
Item Mitel ICP 3300-250 MX 250
VPN ability No 50 users by 4Q03
Firewall No Yes
Ethernet uplink Single Dual 10/100 Base-T
Hard Disk Single 20 GB Dual swappable (RAID 1)
Removable fan tray N/A Yes
Power Supply Single Single
Voice mail ports 20 12
Automated attendant ports ? 12
Fax termination No 4Q03
Voice mail delivered as email Yes 4Q03
Analog lifeline support Yes Yes
Hours of voice mail What they can fit on 20GB 100
Presence and Instant Messaging Yes Yes
Management Web based, or EMS GUI
NTP, DHCP, and TFTP Servers Yes Yes
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Feature Comparison MX250, 3
Item Mitel ICP 3300-250 MX 250
Call Detail Recording Yes Yes, SQL database
Voice XML support No, separate package Yes
Voice CODECs supported G.711, G.729 G.711 (G.729 in 3Q03)
PC Based application for user Yes, Your Assistant MXIE
Call Handling Rules Yes, Your Assistant Yes
TAPI integration PC application Yes Yes
Operator groups Yes 16
Operators within operator groups Yes 64
Operator priorities within groups ? 4
User interface for operators IP console MXIE
ACD groups 64, additional cost 64
Agents within ACD groups 150, additional cost 64
Agent priorities within groups Yes, additional cost 4
User interface for ACD agents Yes MXIE
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Feature Comparison MX1200, 1
Item Mitel ICP 3300-700 MX 1200
Chassis height 1.5 U + 1 U (expansion) 2 U
Maximum users 700 1200
Available telecom module slots Uses separate 1U boxes N/A
Call Processing Internal (controller) Internal
Call Control Proprietary (claim SIP) SIP
Operating System VxWorks Real Time Linux
ProcessorMotorola 8260
133 MHz 4 x IBM 440 GP
(3200 MIPS total)
–48 V battery back up No yes
Analog FXS circuits UASU 16, ASU 24 8 installed (s/w license)
Analog FXO circuits UASU card ( 4 circuits) N/A
BRI S/T circuits (voice or data) 15 circuits per BRI NSU N/A
BRI U circuits (voice or data) N/A N/A
T1/E1 circuits Yes UNSU 8 installed (s/w license)
PPP over T1 and E1 No Yes
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Feature Comparison MX1200, 2
Item Mitel ICP 3300-700 MX 1200
VPN No No
Firewall No Yes
Ethernet switch No internal, 28 circuits
Ethernet uplink Single Dual 1000 Base-SX
Hard Disk Single 20 GB Dual
Removable fan tray N/A No
Power Supply Single Single
Voice mail ports 20 48
Automated attendant ports ? 48
Voice mail delivered as email attachment Yes Yes
Analog lifeline support Yes No
Hours of voice mail What they can fit on 20GB 400
Presence and Instant Messaging Yes, Your Assistant MXIE
Management Web based, or EMS GUI
NTP, DHCP, and TFTP servers Yes Yes
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Feature Comparison MX1200, 3
Item Mitel ICP 3300-700 MX 1200
Call Detail Recording Yes Yes, SQL database
Voice XML support No, separate package Yes
Voice CODECs supported G.711, G.729 G.711 (A & µ)
PC Based application for user Yes, Your Assistant MXIE
Call Handling Rules Yes, Your Assistant Yes
TAPI integration PC application Yes Yes
Operator groups Yes 16
Operators within operator groups Yes 64
Operator priorities within groups ? 4
User interface for operators IP console MXIE
ACD groups 64, additional cost 64
ACDs within ACD groups 150, additional cost 64
ACD priorities within groups Yes, additional cost 4
User interface for ACD agents Yes MXIE
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Mitel – Summary,2
• IP Phones– 5201
– 5205
– 5215
– 5220
reference only check for update 108
Mitel – Summary,2
• IP Phones – 5230
– 5240• Web browsing• IrDA for PDA synch
– 5310 Conference phone
– Symbol MiNet Wireless phone
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Mitel – Wireless IP Phone
• Symbol phone (USD 699 list)• H.323 and proprietary MiNet protocol• IEEE 802.11b• 5.5 oz• 3 hours talk time• 30 hours standby
reference only check for update 110
Executive Phone, 1
Mitel 5240 (USD ?) ZIP 4x4 (USD 400)
Call appearances 3 4
Conferencing 4 way 5 way
Speaker mode, full duplex with AEC Yes Yes
Hot key dialling Yes Yes
QoS Yes Yes
Headset no (USD $100+) included
Encryption No Yes
Voice CODECs supported G.711, G.722, G.729 G.711 (G.729 in 3Q03)
Ethernet circuits 2 4
Line rate switch Yes Yes
Deployment with DHCP & TFTP Yes Yes
Redial last 10 numbers last 32 numbers
Memory for phone book 50 numbers 100 numbers
Indication of called party No Yes
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Executive Phone, 2
Mitel 5240 (USD ?) ZIP 4x4 (USD 400)
Hold button Yes Yes
Conference button No, softkey Yes
Transfer button No, softkey Yes
DND button Yes (must be programmed) Yes
LEDs 2 11
Graphical LCD 320 x 240 with backlight Yes
LCD tilts No Yes
Power supply ac adapter included ac adapter included
Power over Ethernet IEEE 802.3af IEEE 802.3af
Protocol Proprietary, promise SIP SIP
Dial by SIP address N/A Yes
Operating system Proprietary Linux
Date and time by NTP ? Yes
Instant Message No Yes
Calculator No Yes
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Entry Level Phone, 1
Mitel 5201 (USD ?) ZIP 2 (USD 140)
Call appearances 2 2
Conferencing 3 way 3 way
Speaker mode, full duplex with AEC No No
Hot key dialling No No
QoS Yes Yes
Headset no (USD $100+) no (USD $100+)
Encryption No No
Voice CODECs supported G.711 G.711 (A & µ), G.729
Ethernet circuits 1 1
Line rate switch N/A N/A
Deployment with DHCP & TFTP Yes Yes
Redial last only last only
Memory for phone book No No
Indication of called party No No
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Entry Level Phone, 2
Mitel 5201 (USD ?) ZIP 2 (USD 140)
Hold button Yes Yes
Conference button No Yes
Transfer button No Yes
DND button No, feature code Yes
LEDs 1 2
Graphical LCD No No
LCD tilts N/A N/A
Power supply ac adapter included ac adapter included
Power over Ethernet IEEE 802.3af No
Protocol Proprietary, promise SIP SIP
Dial by SIP address N/A No
Operating system proprietary proprietary
Date and time by NTP ? Yes
Instant Message No No
Calculator No No
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Mitel – Your Assistant (Softphone)
• Works with the ICP 3300• Additional license
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Mitel – Teleworking
• Upgraded 5220 phone and Managed Application Server (MAS)– Requires MAS
• Phone provides VPN connectivity for itself and PC behind it– No Firewall or NAT on phone though
• Phone uses – Secure RTP and CAST-128 Encryption (RFC 2144)– G.729 compression
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Mitel – 6000 MAS
• Managed Application Server (5 – 500 people)• Firewall• VPN between sites and with clients• File and print services• Corporate e-mail system with virus protection• Domain registration and hosting• Web server• Secure remote management• Starting price is USD 2500
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Mitel – Conferencing
• Have video conferencing equipment– In addition to the IP conferencing
phone– Works with the ICP 3300– In future will integrate with Your
Assistant
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Mitel – Other Applications
• Unified Communications– Additional cost– Supports
• Lotus Notes, Novell GroupWise, MS Exchange 5.5 and Exchange 2000
• ACD and call center– Broken down into many individual packages
• ACD, Intelligent Queuing, Contact Center scheduling etc
– Fairly comprehensive offering
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Nortel
• IP telephony systems– That look like PCs and Printers!
– BCM (Business Communications Manager)
– Succession CSE 1000• Call Server• Signaling Server• Media Gateway (shown)
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Nortel
• Phones– i2002
– i2004
– i2050 (soft phone)
• Applications– Call Pilot Unified Messaging – Symposium express call center– Symposium Call Center
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Nortel
• Finding Information– Information was not easily found– A lot of “useless” information on web site
• Inadequate product briefs
– Datasheets for phone do not mention SIP– Did have a online price quote system
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Feature Comparison MX250,1
Item BCM MX 250
Chassis height Same as a cheap PC 2 U
Maximum users96 “non IP” + 58 IP or
80 “non IP” + 70 IP 250
Available telecom module slots 4 3
Call Processing Runs on PC Internal
Call Control Proprietary SIP
Operating System NT 3.51 (Not Supported by MS) Real Time Linux
ProcessorPIII 700 MHz
IBM 440 GX (1000 MIPS)405 GP (400 MIPS)8102 (3840 MIPS)
–48 V battery back up N/A Yes
Analog FXS card Yes Octal planned 4Q03
Analog FXO card Yes Octal
BRI S/T card (voice or data) Quad Quad by 4Q03
BRI U card (voice or data) N/A N/A
Dual T1/E1 card Yes Yes
PPP over T1 and E1 Yes Yes
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Feature Comparison MX250,2
Item BCM MX 250
VPN ability Yes 50 users by 4Q03
Firewall Yes Yes
Ethernet uplink Yes Dual 10/100 Base-T
Hard Disk Yes Dual swappable (RAID 1)
Removable fan tray No Yes
Power Supply Single Single
Voice mail ports 20 VM + AA 12
Automated attendant ports 20 VM + AA 12
Fax termination Yes, costs extra 4Q03
Voice mail delivered as email Yes 4Q03
Analog lifeline support ? Yes
Hours of voice mail What the drive will fit 100
Presence and Instant Messaging No Yes
Management Web GUI
NTP, DHCP, and TFTP Servers Yes Yes
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Feature Comparison MX250, 3
Item BCM MX 250
Call Detail Recording Yes Yes, SQL database
Voice XML support Voice XML IVR sold separately Yes
Voice CODECs supported G.711, G.729a/b, G.723.1 G.711 (G.729 in 3Q03)
PC Based application for user Yes MXIE
Call Handling Rules Yes Yes
TAPI integration PC application Yes Yes
Operator groups ? 16
Operators within operator groups ? 64
Operator priorities within groups ? 4
User interface for operators Yes, Attendant Console MXIE
ACD groups Yes, costs extra 64
Agents within ACD groups Yes, costs extra 64
Agent priorities within groups Yes, costs extra 4
User interface for ACD agents Yes, costs extra MXIE
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Feature Comparison MX1200, 1
Item Nortel Succession CSE MX 1200
Chassis height 3 U (call server + signaling server) 2 U
Maximum users 1000 per system (10K total) 1200
Available telecom module slots 4 media gateways with 4 slots N/A
Call Processing Internal Internal
Call Control H.323 SIP
Operating System VxWorks Real Time Linux
Processor Motorola 680404 x IBM 440 GP
(3200 MIPS total)
–48 V battery back up No yes
Analog FXS circuits Yes 8 installed (s/w license)
Analog FXO circuits Yes N/A
BRI S/T circuits (voice or data) ? N/A
BRI U circuits (voice or data) No N/A
T1/E1 circuits Yes 8 installed (s/w license)
PPP over T1 and E1 Yes Yes
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Feature Comparison MX1200, 2
Item Nortel Succession CSE MX 1200
VPN No No
Firewall No Yes
Ethernet switch No, external internal, 28 circuits
Ethernet uplink ? Dual 1000 Base-SX
Hard Disk ? Dual
Removable fan tray ? No
Power Supply ? Single
Voice mail ports ? 48
Automated attendant ports ? 48
Voice mail delivered as email attachment ? Yes
Analog lifeline support ? No
Hours of voice mail ? 400
Presence and Instant Messaging ? MXIE
Management ? GUI
NTP, DHCP, and TFTP servers ? Yes
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Feature Comparison MX1200, 3
Item Nortel Succession CSE MX 1200
Call Detail Recording Yes Yes, SQL database
Voice XML support ? Yes
Voice CODECs supported ? G.711 (A & µ)
PC Based application for user ? MXIE
Call Handling Rules ? Yes
TAPI integration PC application ? Yes
Operator groups ? 16
Operators within operator groups ? 64
Operator priorities within groups ? 4
User interface for operators ? MXIE
ACD groups ? 64
ACDs within ACD groups ? 64
ACD priorities within groups ? 4
User interface for ACD agents ? MXIE
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Nortel – IP Phones
• i2002 (USD 325)
• i2004 (USD 450)
• i2050 Softphone (USD ~199)– Requires USB Audio Kit (USD 349)– Similar feature set to i2004
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Executive Phone, 1
Nortel i2004 (USD 450) ZIP 4x4 (USD 400)
Call appearances 3 4
Conferencing 3 way 5 way
Speaker mode, full duplex with AEC Yes Yes
Hot key dialling Yes Yes
QoS With Nortel Switch Yes (Standard)
Headset no (USD $100+) Included
Encryption No Yes
Voice CODECs supported G.711, G.723.1,G.729a/b G.711 (G.729 in 3Q03)
Ethernet circuits 2 4
Line rate switch Yes Yes
Deployment with DHCP & TFTP Yes Yes
Redial Last only (or use log) Last 32 numbers
Memory for phone book 16 100 numbers
Indication of called party No Yes
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Executive Phone, 2
Nortel i2004 (USD 450) ZIP 4x4 (USD 400)
Hold button Yes Yes
Conference button No Yes
Transfer button No Yes
DND button No Yes
LEDs 4 11
Graphical LCD 8 line x 24 characters Yes
LCD tilts No (entire phone) Yes
Power supply ac adapter included ac adapter included
Power over Ethernet Yes (With Nortel Switch) IEEE 802.3af
Protocol MGCP and H.323 SIP
Dial by SIP address No Yes
Operating system Proprietary Linux
Date and time by NTP ? Yes
Instant Message No Yes
Calculator No Yes
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Nortel – i2050 Softphone
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Nortel – Wireless IP Phone
• Netvision (Symbol phone – USD 699 list)
• H.323 • IEEE 802.11b• 5.5 oz• 3 hours talk time• 30 hours standby
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Pingtel Summary
• Phone systems– SIPxchange
• Phones– Xpressa
• Applications– Instant Xpressa soft phone
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Feature Comparison MX250, 1
Item SIPxchange MX 250
Chassis height 3 SUN LX50 servers (3 U total) 2 U
Maximum users ? 250
Available telecom module slots N/A 3
Call Processing Internal Internal
Call Control SIP SIP
Operating System Red Hat Linux Real Time Linux
Processor2 Intel Pentium III
IBM 440 GX (1000 MIPS)405 GP (400 MIPS)8102 (3840 MIPS)
–48 V battery back up N/A Yes
Analog FXS card 3rd party gateway required Octal planned 4Q03
Analog FXO card 3rd party gateway required Octal
BRI S/T card (voice or data) 3rd party gateway required Quad by 4Q03
BRI U card (voice or data) N/A N/A
Dual T1/E1 card 3rd party gateway required Yes
PPP over T1 and E1 3rd party router required Yes
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Feature Comparison MX250, 2
Item SIPxchange MX 250
VPN ability No 50 users by 4Q03
Firewall No Yes
Ethernet uplink Dual 10/100 Base-T Dual 10/100 Base-T
Hard Disk Dual swappable (RAID 1) Dual swappable (RAID 1)
Removable fan tray N/A Yes
Power Supply Single Single
Voice mail ports ? 12
Automated attendant ports ? 12
Fax termination No 4Q03
Voice mail delivered as email Yes 4Q03
Analog lifeline support N/A Yes
Hours of voice mail ? 100
Presence and Instant Messaging Yes Yes
Management GUI GUI
NTP, DHCP, and TFTP Servers Yes Yes
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Feature Comparison MX250, 3
Item SIPxchange MX 250
Call Detail Recording Yes Yes, SQL database
Voice XML support Yes Yes
Voice CODECs supported G.711, G.729, GIPS G.711 (G.729 in 3Q03)
PC Based application for user ? MXIE
Call Handling Rules ? Yes
TAPI integration PC application Yes Yes
Operator groups ? 16
Operators within operator groups ? 64
Operator priorities within groups ? 4
User interface for operators ? MXIE
ACD groups No 64
ACDs within ACD groups No 64
ACD priorities within groups No 4
User interface for ACD agents No MXIE
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Executive Phone, 1
Xpressa (USD 599) ZIP 4x4 (USD 400)
Call appearances 6 4
Conferencing 3 way 5 way
Speaker mode, full duplex with AEC Yes Yes
Hot key dialling Yes Yes
QoS Yes Yes
Headset no (USD $100+) included
Encryption No Yes
Voice CODECs supported G.711, G.729, GIPS G.711 (G.729 in 3Q03)
Ethernet circuits 1 4
Line rate switch N/A Yes
Deployment with DHCP & TFTP Yes Yes
Redial Yes last 32 numbers
Memory for phone book Yes easy: 100 numbers
Indication of called party Yes Yes
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Executive Phone, 2
Xpressa ZIP 4x4 (USD 400)
Hold button Yes Yes
Conference button Yes Yes
Transfer button Yes Yes
DND button No Yes
LEDs 1 11
Graphical LCD Yes, graphical Yes, high contrast
LCD tilts No Yes
Power supply ac adapter included ac adapter included
Power over Ethernet IEEE 802.3af IEEE 802.3af
Protocol SIP SIP
Dial by SIP address Yes Yes
Operating system Proprietary Linux
Date and time by NTP Yes Yes
Instant Message No Yes
Calculator No Yes
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Entry Level Phone, 1
No offering from Pingtel ZIP 2 (USD 140)
Call appearances N/A 2
Conferencing N/A 3 way
Speaker mode, full duplex with AEC N/A No
Hot key dialling N/A No
QoS N/A Yes
Headset N/A no (USD $100+)
Encryption N/A No
Voice CODECs supported N/A G.711 (A & µ), G.729
Ethernet circuits N/A 1
Line rate switch N/A N/A
Deployment with DHCP & TFTP N/A Yes
Redial N/A last only
Memory for phone book N/A No
Indication of called party N/A No
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Entry Level Phone, 2
No offering from Pingtel ZIP 2 (USD 140)
Hold button N/A Yes
Conference button N/A Yes
Transfer button N/A Yes
DND button N/A Yes
LEDs N/A 2
Graphical LCD N/A No
LCD tilts N/A N/A
Power supply N/A ac adapter included
Power over Ethernet N/A No
Protocol N/A SIP
Dial by SIP address N/A No
Operating system N/A proprietary
Date and time by NTP N/A Yes
Instant Message N/A No
Calculator N/A No
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Shoreline – Summary,1
• IP telephony systems– Distributed Architecture
• ShoreGear-12 Analog FXS • ShoreGear-24 Analog FXS• ShoreGear-T1 • ShoreGear-E1 • ShoreGear-Teleworker
• Phones– ShorePhone AP 100 Analog phone
ShorePhone AP110 Analog phoneShorePhone IP 100 MGCP phone
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Shoreline – Summary,2
• Software Applications– Desktop applications
Personal Call Manager
Operator Call Manager
Agent Call Manager
Supervisor Call Manager
– Management applicationsShoreWare Director
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Shoreline – State of Company
• Major layoff in January– To get round of 10.75 million– Down to 75 people– Focusing on improving call center package
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Shoreline – Finding information
• Product information is readily available on website
• No price information on website
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ShoreGear-12
• Scalable to 2400 ports (200 switches)• Connects to IP network with single 10/100M
Ethernet port• 12 analog ports - all universal telephone/ trunk
ports• Analog trunk interface: loop start or wink start • Analog telephones including CLASS feature
phones with Caller ID Name and Number and Message Waiting
• Power fail transfer
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ShoreGear-12 vs. MX250, 1
Shoreline ShoreGear-12 MX 250 CommentsItemChassis height 1.5 U 2 U rackmountable, stackableMaximum devices 12 analog 1000Available telecom module slots 0 3Call Processing "Distributed" InternalCall Control analog SIP VxWorks RTOSAnalog FXS card Internal Octal by Q4 fax and modemAnalog FXO card No OctalBRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes
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ShoreGear-12 vs. MX250, 2
Shoreline ShoreGear-12 MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk No Dual swappable (RAID)Removable fan tray No YesVM and AA ports No 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support Yes YesHours of voice mail 0 100Presence and Instant Messaging No Yes
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ShoreGear-24
• Scalable to 4800 ports (200 switches)• Connects to IP network with single
10/100M Ethernet port• 24 analog ports - 8 universal telephone /
trunk ports and 16 telephone ports• Analog trunk interface: loop start or wink
start • Analog telephones including CLASS
feature phones with Caller ID Name and Number and Message Waiting
• Power fail transfer
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ShoreGear-24 vs. MX250, 1
Shoreline ShoreGear-24 MX 250 CommentsItemChassis height 2U 2 U rackmountable, stackableMaximum devices 120 IP, 24 analog 1000Available telecom module slots 0 3Call Processing "Distributed" InternalCall Control MGCP SIP VxWorks RTOSAnalog FXS card Internal Octal by Q4 fax and modemAnalog FXO card No OctalBRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes
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ShoreGear-24 vs. MX250, 2
Shoreline ShoreGear-24 MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk No Dual swappable (RAID)Removable fan tray No YesVM and AA ports No 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support Yes YesHours of voice mail 0 100Presence and Instant Messaging No Yes
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ShoreGear-T1
• Scalable to 4800 ports (200 switches)• Connects to IP network with single 10/100M
Ethernet port• 24/23 B+D 1.544 Mbps• loop start, wink start, or PRI• Caller ID, DID, DNIS, and ANI• VoIP gateway for legacy PBXs
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ShoreGear-T1 vs. MX250, 1
Shoreline ShoreGear-T1 MX 250 CommentsItemChassis height 1.5 U 2 U rackmountable, stackableMaximum devices 1000Available telecom module slots 0 3Call Processing "Distributed" InternalCall Control MGCP SIP VxWorks RTOSAnalog FXS card No Octal by Q4Analog FXO card No OctalBRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes
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ShoreGear-T1 vs. MX250, 2
Shoreline ShoreGear-T1 MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk No Dual swappable (RAID)Removable fan tray No YesVM and AA ports No 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support No YesHours of voice mail 0 100Presence and Instant Messaging No Yes
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ShoreGear-Teleworker
• Scalable to 2400 ports (200 switches)• Connects to IP network with single 10/100M
Ethernet port• 4 analog ports - all universal telephone /
trunk ports• Remote user and home office
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ShoreGear-Teleworker vs. MX250, 1
Shoreline ShoreGear-Teleworkwer MX 250 CommentsItemChassis height 1.5 U 2 U rackmountable, stackableMaximum devices 4 1000Available telecom module slots 0 3Call Processing "Distributed" InternalCall Control analog SIP VxWorks RTOSAnalog FXS card No Octal by Q4Analog FXO card No OctalBRI S/T card No Quad by Q4BRI U card No NoSingle T1 card No NoSingle E1 card No NoDual T1/E1 card No Yes
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ShoreGear-Teleworker vs. MX250, 2
Shoreline ShoreGear-Teleworker MX 250ItemPPP over T1 and E1 No YesVPN ability No 50 users by Q4Firewall No YesEthernet uplink Single 10 Base-T Dual 10/100 Base-THard Disk No Dual swappable (RAID)Removable fan tray No YesVM and AA ports No 24Extra license to communicate between sites Not supported NoExtra license to exchange voice mail between sites Not supported NoVoice mail delivered as email attachment Not supported YesLifeline support No YesHours of voice mail 0 100Presence and Instant Messaging No Yes
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Shoreline – Phones,1
• Shorephone AP100– Analog phone– LCD 5 x 20– 7 chars. x 6 soft key labels– “cost effective”, “professional looking”– No headset port
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Shoreline – Phones, 2
• Shorephone AP110– Analog phone– LCD 5 x 20– 7 chars. x 6 soft key labels– 2,5 mm headset port
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Shoreline – Phones, 3
• Shorephone IP100 – Polycom phone– IP phone– LCD 3 x 19– 6 chars. x 4 soft key labels– 3 call appearances
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Shorephone AP100, 1
Shorephone AP100 (USD ?) ZIP 2 (USD 140)
Call appearances 1 2
Conferencing No 3 way
Speaker mode, full duplex with AEC No No
Hot key dialling No No
QoS N/A Yes
Headset No (USD $100+) no (USD $100+)
Encryption No No
Voice CODECs supported N/A G.711 (A & µ), G.729
Ethernet circuits 0 1
Line rate switch N/A N/A
Deployment with DHCP & TFTP N/A Yes
Redial Last 10 numbers last only
Memory for phone book 200 numbers (speed dial) No
Indication of called party No No
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Shorephone AP100, 2
Shorephone AP100 (USD ?) ZIP 2 (USD 140)
Hold button ? Yes
Conference button ? Yes
Transfer button ? Yes
DND button ? Yes
LEDs ? 2
Graphical LCD Yes, 100 x 35 pixels grayscale No
LCD tilts no N/A
Power supply ac adapter included ac adapter included
Power over Ethernet No No
Protocol Analog SIP
Dial by SIP address No No
Operating system ? proprietary
Date and time by NTP No Yes
Instant Message No No
Calculator No No
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Shorephone AP110
• Just an AP100 with a 2,5mm headset port!
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Shorephone IP100, 1
Shorephone IP100 (?) ZIP 4x4 (USD 400)
Call appearances 3 4
Conferencing 3 way 5 way
Speaker mode, full duplex with AEC Yes Yes
Hot key dialling No Yes
QoS Yes Yes
Headset no (USD $100+) included
Encryption No Yes
Voice CODECs supported G.711 (A & µ), G.729A(AnnexB) G.711 (G.729 in 3Q03)
Ethernet circuits 1 Uplink, 1 Downlink 4
Line rate switch Yes Yes
Deployment with DHCP & TFTP ? Yes
Redial last only last 32 numbers
Memory for phone book “Unlimited” 100 numbers
Indication of called party No Yes
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Shorephone IP100, 2
Shorephone IP100 (?) ZIP 4x4 (USD 400)
Hold button Yes Yes
Conference button Yes Yes
Transfer button Yes Yes
DND button ? Yes
LEDs 0 11
Graphical LCD Yes Yes, high contrast
LCD tilts No Yes
Power supply ac adapter included ac adapter included
Power over Ethernet IEEE 802.3af,Cisco-In-Line option IEEE 802.3af
Protocol MGCP SIP
Dial by SIP address N/A Yes
Operating system proprietary Linux
Date and time by NTP Yes Yes
Instant Message No Yes
Calculator No Yes
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Shoreline – Desktop Applications
• Personal Call Manager– Call Handling Rules– Integrated messaging (voicemail and email in
Outlook)
• Operator Call Manager– Soft operator console
• Agent Call and Supervisor Call Managers– For ACD applications
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Shoreline – Management Applications
• ShoreWare Director– Manages the entire distributed solution– Web based– Plug and play distribution of boxes– Easy to use – according to reviews
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Siemens — IP Telephony Systems
• HiPath 3000 (19”)– targets SME– survivability for HiPath 5000– standalone models for 20 to 500 users
• HiPath 5000– targets SME– pure IP PBX– CoreNetIP (H.323 flavor)
• HiPath 4000– large enterprises– hybrid IP PBX
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Siemens — HiPath 3000 SMG series
• New product• “Survivable Media Gateway”• Branch Survivability for HiPath 5000• Three choices
– HiPath 3300 SMG (96 users)– HiPath 3500 SMG (192 users)– HiPath 3700 SMG (500 users)
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Siemens — HiPath 5000 series
• Enterprise Softswitch– Uses RG 2500 gateway (no TDM interface)
• ISDN PRA or BRA
• Choice of servers– HiPath 5500 is NT server
• networks together HiPath 3000 for 2000 users– using Real-time Services Manager (RSM)
– HiPath 5300 is 1U box with embedded OS• standalone for up to 300 users
• Requires call processing software
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Siemens — HiPath 4000 series
• HiPath 4300– supports 2000 users – proprietary server– up to 40 distributed access points
• HiPath 4500– supports 12,000 users – proprietary server– up to 83 distributed access points
• HiPath 4900– supports 30,000 users – proprietary server– up to 249 distributed access points
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Siemens — IP Phones
• OptiPoint 400– SIP, H.323, CoreNet IP
• OptiPoint 600– SIP, H.323, CoreNet IP, WAP, HTTP– TAPI, USB
• OptiPoint 100 Advanced– SIP– DISCONTINUED
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Siemens — OptiClient 130 Softphone
• Win 98, 2000, ME, XP• Proprietary call control• OptiHandset on USB• OptiKeyboard
– with microphone, speakers, handset & cradle
• 3 GUI windows– Phone– EasyCom– Office
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Siemens — Applications, 1
• ComScendo– announced Mar 2003
• positioned as platform independent control software
– Admin software• HiPath 3000, 4000, or 5000
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Siemens — Applications, 2
• Call Center– ProCenter Entry for HiPath 3000, 4000
• informal call center
– ProCenter Standard for HiPath 3000, 4000• mid to large size call center
– ProCenter Advanced for HiPath 4000• mid to large size call center
• integrate web based apps
– ProCenter Compact for HiPath 3000• small to med call center
• 64 agents, 30 groups, 8 supervisors
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Siemens — Applications, 3
• Unified Messaging (HiPath Xpressions)– proprietary CTI links to their PBXs– requires fax server & Exchange server
• Voicemail (HiPath Xpressions Compact)– 8 port or 24 port card inside HiPath 3000– 500 mailboxes
• 100 hour memory• 2 to 20 min messages and 8 min max greeting
– includes auto attendant
• CDR, monitoring (MetaManagement_• Call Center (ResumeRouting)
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Siemens — Network Diagram
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Siements HiPath 3000 vs MX250
HiPath 3000 MX 250 CommentsItemChassis height 4 U 2 UMaximum devices per box 500 250Maximum devices per system 2000 (with HP5000) 1000Available telecom module slots 0 3Call Processing ? InternalCall Control Proprietary, H.323 SIP Siemens SIP 4QAnalog FXS card ? Octal by Q4Analog FXO card ? OctalBRI S/T card Yes Quad by Q4BRI U card Yes NoSingle T1 card ? NoSingle E1 card ? No
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Siemens — Pricing
• HiPath 3000—$375–$525 per port
• HiPath 4000—$350–$800 per port
• HiPath 5000—$400–$800 per port
• OptiPoint 400 IP phone—$440