Competing in a platform world
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0 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
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Competing In A Platform World
Daryl Plummer
Vice President & Gartner Fellow
20 years at Gartner, 35 years industry experience
He is chief of research for cloud computing and a primary analyst
covering multiple cloud topics, business process management, SOA
and Web technologies.
For a broader insight into Gartner you can find us: @Gartner_inc on Twitter and Gartner on LinkedIn.
@DarylPlummer
https://www.linkedin.com/in/darylplummer
4 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Cars
Home
Hospital
Cities
Physical
Factory
Transportation
Fitness
FinancialPayment Equities
Stored Value
Credit
Loans
Savings
Utilities
Healthcare
Health
Insurance
Already DigitalLegacy Twin Digital Twin
Connected Home
Connected Bank
Blockchain-Based Financial Service
Social Networks
Media
Gaming
Apps
Digital Advertising
Search
Digital Business Leads to New Digital Competition
Industrial Internet
Smart City
Connected Healthcare
Connected Insurance
Connected Car
5 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
OEMs
Connected Home
Connected Health/Self
Connected Automobile
Brands, Goods
Wearables, MedTech OEMs
APIs
Thing Plumbing Apps & Software
This Is What Enterprises “Hope” Will Happen
APIs
APIs
6 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
OEMs
Connected Home
Connected Health/Self
Connected Automobile
Brands, Goods
Wearables, MedTech OEMs
APIs
Thing Plumbing Apps & Software
This Is What Enterprises (Should) Fear Will Happen
APIs
APIs
Hub/Aggregator “Apps”
Apple Health
Google Now & Nest
Apple CarPlay
7 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
To Fear, Or Not?
Cortana , tell me when patient Smith’s temperature is above
37c
8 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Amazon Echo Can Already Do This AND Buy Laundry via Voice Commands
Amazon Echo Now Supports IFTTT
Trigger Commands
http://www.pcmag.com/article2/0,2817,2495553,00.asp
9 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
All roads lead to …Products, Cars,
Hospitals, Factories, Cities
Apps & Software “Single
Face-to-customer” Consumer &
Employee
Platforms & Plumbing
10 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Facebook, Messenger Payments
Alipay, Alipay Wallet,Yu'e Bao, MYbank.
Amazon Payments, Amazon Wallet, Amazon Coins, Amazon Local Register
Tenpay, QQ Wallet,WeChat Pay, WeBank
Google Wallet, Android Pay, Pony Express, Google Payment
Apple Pay, Apple ID
Venmo, Paydiant,Braintree, PayPal
It's Already Happening in the Financial Services Industries
"The Walled Garden of Existing Ecosystems Is
Unsustainable"
Source: Deutsche Bank, June 2015
11 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Compete Against Digital Giants
"Become the ecosystem"2
1 "If you can't beat them, join them"
Join With Digital Giants
12 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
1 "If you can't beat them, join them"
Join With Digital Giants
Compete Against Digital Giants
"Become the ecosystem"2
13 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
"If You Can't Beat Them, Join Them"
GM MyLinkpre-2016
GM MyLink post-2016
Audi
Buick
Cadillac
Chevrolet
Citroën
Ferrari
Ford
GMC
Honda
Hyundai
Mercedes
Mitsubishi
Opel
Porsche
Peugeot
Seat
Škoda
Suzuki
Volkswagen
Volvo
14 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Partnerships Are Already Forming to Pre-empt the Market
"The Epic customer community,
which provides care to over
170 million patients a year, will be
able to use HealthKit through Epic's
MyChart application — the most used
patient portal in the U.S."
http://venturebeat.com/2014/09/17/ehr-giant-epic-explains-how-it-will-bring-apple-healthkit-data-to-doctors/
15 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Public transportation has been at forefront of mashups
"Google Maps for Transit is a truly innovative marriage of
information and infrastructure. It is a perfect example of how the public and private sectors can partner together to benefit us all -- and it didn't cost New
York taxpayers a penny…”
- New York Governor David A. Paterson (2008-2010)
http://maps.google.com/help/maps/mapcontent/transit/Source: Google Maps
16 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Points to consider when aligning WITH Digital Giants:
1. Be clear about the business model – even if no money is
exchanged with digital ecosystem leaders.
– E.g. you may get something for free (technology & access to customers) but
you will give up some of the customer relationship & data.
2. Join multiple ecosystems – although not all.
– Go where the your customers go. Pick the top 2 ecosystems in your
industry/geography.
3. Set boundaries for how far you will let the Digital Giants overlap your
space
– E.g currently GM Mylink only allows Apple CarPlay to handle phone and media
functions. Will GM allow Apple to access telematics functions?
17 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
1 "If you can't beat them, join them"
Join With Digital Giants
Compete Against Digital Giants
"Become the ecosystem"2
18 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Compete Against Digital Giants
"Become the ecosystem"2
1 "If you can't beat them, join them"
Join With Digital Giants
19 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
"We'll Acquire Ecosystems" — Under Armour
20 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
"We Will Create an Open/Better Ecosystem"
CES 2016: Toyota snubs Apple and Google on car tech
- Financial Times.com
http://www.ft.com/intl/cms/s/0/76f043e2-b2b0-11e5-b147-e5e5bba42e51.html#axzz3wOaU3WyN
21 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
"Join Our Ecosystem and Benefit From Our Know-How"
Source: www.wsj.com/articles/goldman-sachs-to-give-out-secret-sauce-on-trading-1439371800
22 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Do You Have What It Takes To Be A Digital Ecosystem?
1. Leverage your very strong brand or captive audience to attract a
critical mass of customers and ecosystem partners
2. Digitalize goods, services or value so that it can be aggregated,
traded and shared.
3. Be a leader that enforces standards, quality, and rules of
engagement in the ecosystem.
4. Create a simple and consistent experience that aggregates many
disparate parts for customers.
5. Create fertile ground for multi-sided markets. Ecosystems employ
more than supply/demand style markets.
23 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
23 CONFIDENTIAL AND PROPRIETARY | © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.
What competitive dynamics will exist in B2B, Enterprise, and
Industrial ecosystems?
24 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Three Major Roles Will Emerge In B2B Ecosystems
Orchestrator
Equal Partner
Middle Man
“We need to work together. I will lead the ecosystem”
“We need to work together. We will equally agree and contribute”
“We bring together sellers, buyers - and anyone who contributes for the win of all.”
25 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
25 CONFIDENTIAL AND PROPRIETARY | © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.
Orchestrator
“We need to work together. I will lead the ecosystem”
26 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Smart Cities Benefit From An Orchestrator
27 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Supply Chains Benefit From An Orchestrator
Ecosystems
Platform
Enterprise
Customers
CustomersSuppliers
Customer’s
Customer
3rd party
supplier
Supplier’s
Supplier
28 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
28 CONFIDENTIAL AND PROPRIETARY | © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.
Equal Partners
“We need to work together. We will equally agree and contribute”
29 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Equal Partners: “Let’s agree on blockchain uses & tech”
Goldman Sachs, JP Morgan, Credit Suisse, Barclays, Commonwealth Bank of Australia, State Street, RBS, BBVA, UBS, BNY Mellon, Mitsubishi UFJ Financial Group, Citigroup, Commerzbank, National Australia Bank, Royal Bank of Canada, SEB, Societe Generale, Toronto-Dominion Bank, Bank of America, Deutsche Bank, Morgan Stanley, HSBC, BNP Paribas, Canadian Imperial Bank of Commerce, ING Bank, Macquarie Bank, Wells Fargo & Co, Mizuho Bank, Nordea Bank, UniCredit, BMO Financial Group, Danske Bank, Intesa Sanpaolo, Natixis, Nomura, Northern Trust, OP Financial Group, Banco Santander, Scotiabank, Sumitomo Mitsui Banking Corporation, US Bancorp and Westpac Banking Corporation
30 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Equal Partners? On Time Arrival/Departure & Save Costs
AirlineAircraft Maker
Aircraft Engine
Airport
Air Traffic Control
Gate Catering Fuel
Crew Aircraft
Airspace Traffic
Luggage
Luggage Operations
Runway availability
Avionics
Turbine Diagnostics
31 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
31 CONFIDENTIAL AND PROPRIETARY | © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.
Middle Man(aka Platform Business, Network Business,
Ecosystem Business)
“We bring together sellers, buyers, and anyone who contributes for the win of
all.”
32 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Yard Club: Renting Idle Equipment
Source: www.yardlcub.com
33 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Multi-sided Market StylesS
elle
r
Buyer0
0
1 2 n
1
2
n
Buyer 1You
Buyer 1Seller 1You
Two sided platform
Value chain
(aka One-sided platform)
YouSeller 1
Value chain
(aka One-sided platform)
Buyer 1Seller 1PayPal
Advert
iser
Seller 1You
BuyerSellereBay
Three sided platform
(Multiple Buyers)
E.g. eBay
HotelYou
Buyer 1
Airline
Travel
Three sided platform
(Multiple sellers)
e.g. Travel platforms
e.g. PayPal, credit card
No seller/buyer market
Advertiser
You
Consu
mer
Handset
MakerAndroid
App
Developer
N-sided platform
34 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Employees
Partners
Customers
Information
Systems
Platform
Customer
Experience
Platform
IoT Platform
Ecosystems Platform
Things
Build A Foundation For Ecosystems
Customer
Portal &
Apps
Supplier
Portal &
Apps
Customer-
facing &
Public APIs
API Management
Software
Enterprise-
run
Ecosystems
Industry-run
Ecosystems
Partner-
facing
Public APIs
Data & Analytics
Platform
35 © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
#GartnerSYM
35 CONFIDENTIAL AND PROPRIETARY | © 2016 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or it’s affiliates.
Recommendations:
Build the technology foundation for ecosystems
1
2 Technology
Business Forecast the emergence of ecosystems In your industry
36 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Exclusive complimentary piece of research
Architect Digital Platforms to Deliver Business Value and Outcomes
Digital business platforms empower flexible and dynamic digital business. To architect a digital business platform, CIOs must guide their business and IT peers to take a business-driven, outside-in approach.
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Competing in a Platform World
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37 CONFIDENTIAL AND PROPRIETARY I © 2016 Gartner, Inc. and/or its affiliates. All rights reserved.
Download the
presentation
A PDF is available for download
in the Attachments tab
Visit
gartner.com/webinars
Share
the Gartner webinar calendar
with your colleagues.
A PDF is available for download
in the Attachments tab
Rate
and comment on
your experience
Thank you — Don’t forget
To keep up to date on Gartner’s webinars
@Vickier0729
Vickie Romanchuk
Follow Gartner
@Gartner_Inc
Gartner
Technical difficulties?
Email [email protected]
Download our monthly
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