Competency Based Training: The Key to Quality and ...
Transcript of Competency Based Training: The Key to Quality and ...
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Competency Based Training: The Key to Quality and Enforceability of Trademarks.
Richard Butler, International Consultant, ASPAC Bureau World Intellectual Property Organisation
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Purpose and Outcomes
Purpose: To explore how a competency based approach to training can support quality management in Trademark Examination
Outcomes:
- Share our experience in using a competency based approach
- Understand the ITLMS Project (WIPO)
- Understand the link to enforceability and quality of trademark examination work
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Enforceability
Compliance with legal regulations and procedures before and
after registration
• New regulations
• New technology
• New Developments: Traditional v Non-Traditional
• Demand
• National Systems
• International Systems
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ITLMS Project Background and History
• Survey on Trademark Examination Training (May 2018)
• Workshop for Champions (Pakistan October 2018)
• Visit to WIPO (Geneva) by a Champions, to develop competency-framework and curriculum and present a report presenting a road-map (presented to the DGs) May 2019, Ocotber 2019
• 2nd Visit to WIPO to build a first draft Learning Management System and Training Management Framework (October 2019).
• Country Visit, October 2019, by WIPO to Indonesia and Malaysia
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Impact of Training related Initiatives on Quality and Productivity, through better Capability and Capacity
Training Needs
Learning Management System
Competency-Based Curriculum
Towards ISO9001/ Quality Management Framework
Outcomes
Capacity NeedsDelivered
Capability NeedsDelivered
Capacity NeedsIdentified
Capability NeedsIdentified
Tools/ initiatives
QualityManagement Framework
Training Management Framework
CompetencyFrameworks, Quality Control and Assurance, Procedure Manuals
Categorization of Responsibilites
Productivity
Quality
Capability and Capacity building
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Quality Management System
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ISO9001 Accreditation
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ISO 9001:2015
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Background and History
• Survey on Trademark Examination Training (May 2018)
• Workshop for Champions (Pakistan October 2018)
• Visit to WIPO (Geneva) by a Champions, to develop competency-framework and curriculum and present a report presenting a road-map (presented to the DGs) May 2019, Ocotber 2019
• 2nd Visit to WIPO to build a first draft Learning Management System and Training Management Framework (October 2019).
• Country Visit, October 2019, by WIPO to Indonesia and Malaysia
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What is Competence?
1) Definition of Competence?
2) How do you know someone has competence?
3) How do you develop competence?
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What is Competence?
1) Definition of Competence: ‘competence’ (competences) what people need to do to perform a job, to an acceptable quality level standard.
2) How do you know someone has competence. They do something correctly, they can articulate what needs to be done and why, they demonstrate behaviour which is related/
supports doing something correctly.
3) How do you develop competence: Knowledge, Skills and Behavior (attitude)
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What are Competencies?
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What is a competency framework?
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NICE Classification (Output) / Standard
Knowledge (Input)
Skills (Input)
Behaviour (Input)
Check formatting of list (classified and in numerical order) to 100% Accuracy
Check a List of Goods and Services to 100% Accuracy
Competence Competencies
Level 2: Capability Needs: Competency Frameworks, Examination Procdures Manuals, Quality Assurance
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Learning Management System
A secure central database of training, that one can go to access training which will deliver a tracked, standardized, visible and appropriate training.
Level 3 Training Management Framework
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Curriculum
Training program (What)
Audience (For Whom)
Competence/ Standard (Why)
Training Solution How/ Where/ Whom)
Delivered by
Level 1: Training Needs: Categorization of Responsibilties
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Applying the Training Curriculum (Categorizing it for the Audience - for Whom)
1) Formalities
2) Formalities plus Substantive
3) Formalities, Substantive, Madrid
4) Formalities Separated from Substantive
5) Formalities, Substantive, Special
6) Unclear
Level 1: Training Needs: Categorization of Responsibilties
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What is a competency framework?
16
NICE Classification (Output) / Standard
Knowledge (Input)
Skills (Input)
Behaviour (Input)
Check formatting of list (classified and in numerical order) to 100% Accuracy
Check a List of Goods and Services to 100% Accuracy
Competence Competencies
Level 2: Capability Needs: Competency Frameworks, Examination Procdures Manuals, Quality Assurance
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Curriculum
Training program (What)
Audience (For Whom)
Competence/ Standard (Why)
Training Solution How/ Where/ Whom)
Delivered by
Level 2: Delegation & Development =
(HR: Holiday Distribution)
Capability Needs:; Right Skills and Knowledge: Competency Model and Curriculum, Examination Procedures Manual, Quality Assurance.
Level 2: Capability Needs: Competency Frameworks, Examination Procdures Manuals, Quality Assurance
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Quality Assurance/ Examination Procedures
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Level 2: Capability Needs: Competency Frameworks, Examination Procdures Manuals, Quality Assurance
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Competency: Examination
International Applications:
Knowledge S
Training program (What)
Audience (For Whom)
Competence/ Standard (Why)
Training Solution How/ Where/ Whom)
Delivered by
Level 2: Capability Needs: Competency Frameworks, Examination Procdures Manuals, Quality Assurance
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20
On the Job Training
Teaching Others Classroom E-Learning
Rotation Schemes Projects Managers Work Extra
Responsibility
Working with/Observing
Experts
Formal Training Courses
(internal/external) ‘Back to the Floor’
Community Activities
Types of Learning
Level 2: Capability Needs: Competency Frameworks, Examination Procdures Manuals, Quality Assurance
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Quality Control
Level 2 or 3?
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Learning Management System
A secure central database of training, that one can go to access training which will deliver a tracked, standardized, visible and appropriate training.
Level 3 Training Management Framework
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Training Management Framework
Principles, Policy, Business Strategy, Training Strategy, Supports a Quality Management Framework, How Training is Measured and Reported, How Data is recorded, How Communicated, Needs Identified, Planned, Assessed, Designed, Supported, Materials, Administration Managed, Continuation support and training, How training is continuously improved.
Level 3 Training Management Framework
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Manager’s Job is to enable Capability & Capacity
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Impact of Training related Initiatives on Quality and Productivity, through better Capability and Capacity
Training Needs
Learning Management System
Competency-Based Curriculum
Towards ISO9001/ Quality Management Framework
Outcomes
Capacity NeedsDelivered
Capability NeedsDelivered
Capacity NeedsIdentified
Capability NeedsIdentified
Tools/ initiatives
QualityManagement Framework
Training Management Framework
CompetencyFrameworks, Quality Control and Assurance, Procedure Manuals
Categorization of Responsibilites
Productivity
Quality
Capability and Capacity building
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Implementing Quailty and Learning
Best Trade Partner
ISO9001 Accreditation
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1. Management Decides then tells staff: • Telling • Directing • Management is
accountable • Team members
expected to comply
2. Management obtains staff input before deciding • Selling • Coaching • Employees
ideas harnessed
• Employees consulted and have input
3. Employees decide and recommend • Participating • Facilitating
Accountabilities are shared
• Team members must consult management before getting approval
4. Employees Decide and Act • Delegating • Liaising • Employees
are accountable and responsible.
• Team members can set direction
Employee Control
Management Control
Management Approach
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Plan
Do
Check
Act
Strategic Plan Business Plan Operational Plan Monthly Plan Weekly Plan
Targets
Good/ Improve Performance:
Evaluate Performance
Managers and Teams
Delegate/ Develop
Capabilty & Capacity
Quality & Training Management Frameworks, Quality Assurance, Quality Control, Competency Models, Procedures Manuals, Curriculums, Training Needs Analysis
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Quality Management System
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Cu
stom
er Focu
s
ISO9001 Accreditation
Leade
rship
Engagem
ent o
f Peop
le
Pro
cess Ap
pro
ach
Imp
rovem
en
t
Eviden
ce Base
d D
ecision
s
Relatio
nsh
ip M
anagem
ent
ISO 9001:2015
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The Future
• Implement the Training Management Framework
• Align with Quality Management
• Engage with Partner Countries
• Onboard other countries
• Align with other projects
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Questions ?!