8/12/2019 Competency Assessment Questionnaire

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Basic - 1 (Does notdemonstrate the behavior)

Developing - 2(Demonstrates the behavior on

some occasions)

Advanced - 3 (Demonstratesthe behavior on most

occasions)

Leading - 4 (Consistentlydemonstrates the behavior

on all occasions)

Strategic Thinking

1 Prioritizes tasks based on understanding of functional goals

2 Keeps himself/herself updated with latest trends in the industry

3 Takes the intiative to improve existing performance

4

Works with the team to set individual goals in line with functional

goals

5

Monitors the work of the team to ensure alignment with functional/

departmental goals

Nurturing Innovation

1

Is willing to experiment with new ideas & processes (within

framework)

2 Adjusts his/her way of doing things to be more effective

3 Is open to new ideas and suggestions from others

4

Leverages networks to keep himself/herself updated with best

practices in the industry

5 Constantly attempts to enhance existing processes within the team

Communicating with Impact

1 States views clearly and consistently

2 Escalates issues in order to ensure timely resolution

3

Asks appropriate questions in order to find out others' views and

check their understanding

4 Builds consensus among differing opinions within the team

5 Has open and candid discussions with the team

Building Organizational Capability

1 Proactively seeks feedback on self from others

2 Takes the initiative to share work-related experience with peers

3

Shows willingness to learn from others & applies the learning in

various situations

4 Provides guidence, suggestions to the team to develop on the job

5

Ensures new team members are inducted and integrated into the team

seamlessly

Client Service Excellence

1 Driven by focus on results & the client

2 Acts promptly to resolve customer concerns3 Strives to view the situations from the point of view of the client

Competency Assessment Questionnaire

8/12/2019 Competency Assessment Questionnaire

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4

Takes the initiative to take feedback from the customer about

service/quality of products & acts on it

5

Regularly checks with the client to ensure client satisfaction is

maintained at the highest level

Business Health & Results

1 Remains focused on the goals despite obstacles

2 Consistently achieves his/ her targets with minimal supervision

3 Ensures existing processes are followed with no deviation.

4 Sets challenging goals for the team

5 Creates & communicates a growth agenda for the team

Building Partnerships

1

Takes the effort to build rapport with co-workers within & across

teams

2 Seeks opportunities to help & support others in the team

3

Utilizes skills of other team members to deal with day to day

challenges

4 Ensures effective relationships within the team are maintained

5

Helps the team members to develop their own networks by

introducing them to significant members in the organization

Working with Differences

1 Demonstrates openness to change

2 Works effectively with people from diverse backgrounds

3

Shows an inclination to learn about other (cultures, backgrounds,

customs etc.)

4

Suspends judgement until enough information about the

person/situation becomes available

5

Proactively shares knowledge and experiences about diversity with

team members