Competencies and competences July 2014

All you want to know about competencies and competences

by Toronto Training and HR

July 2015

CONTENTS3-4 Introduction5-6 Definitions7-8 Intelligence as a competency9-10 Leadership & management development

competencies11-15 Core competencies for strategic leaders in

the BC public service16-18 Core competencies for Canadian public

health19-23 Competencies for educators24-26 Competencies for Canadian pharmacists27-28 Competencies for Canadian clinical nurses29-30 Differentiating competencies31-48 Competency based interviewing questions49-50 Conclusion, summary and questions

Introduction

Introduction to Toronto Training and HR

Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:

Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers

Definitions

Definitions• Competencies• Core competencies• Competences

Intelligence as a competency

Intelligence as a competency

• Cognitive intelligence• Emotional

intelligence• Social intelligence

Leadership & management

development and competencies

Leadership & management development and competencies

• Formal training• On-the-job training• Action learning

Core competencies for strategic leaders in the

BC Public Service

Core competencies for strategic leaders in the BC Public Service 1 of 4

• Vision and goal setting

• Building strategic alliances

• Solving problems creatively

• Creating and managing change

• Promoting empowerment


LEADERSHIP COMPETENCIES FOR SPECIFIC JOB PROFILES• Service delivery;

motivating for peak performance

• Project management; building team orientation

• Project management and governance; designing strategy and structure


LEADERSHIP COMPETENCIES FOR SPECIFIC JOB PROFILES (CONT.)• Negotiations;

negotiating/conflict management

• Stakeholder relations; communicating effectively


OTHER LEADERSHIP COMPETENCIES• Developing people• Corporate

entrepreneurship• Seeking and using

feedback• Fostering trust• Handling crises

Core competencies for Canadian public health

Core competencies for Canadian public health 1 of 2

• Public health sciences

• Assessment and analysis

• Policy and program planning

• Implementation and evaluation

• Partnerships, collaboration and advocacy

Core competencies for Canadian public health 2 of 2

• Diversity and inclusiveness

• Communication• Leadership

Competencies for educators

Competencies for educators 1 of 4

Cognitive competencies• Academic mastery• Critical thinking• Creativity


Interpersonal competencies• Communication

and collaboration• Leadership• Global awareness


Intrapersonal competencies• Growth mindset• Learning how to

learn• Intrinsic

motivation• Grit


Considerations for selecting measures of competencies• Instructional• Practical• Technical

Competencies for Canadian pharmacists

Competencies for Canadian pharmacists 1 of 2

• Ethical, legal and professional responsibilities

• Patient care• Product distribution• Practice setting• Health promotion• Knowledge and

research application• Communication and

education

Competencies for Canadian pharmacists 2 of 2

• Intra and inter professional collaboration

• Quality and safety

Competencies for Canadian clinical

nurses

Competencies for Canadian clinical nurses

• Clinical care competencies

• Systems leadership competencies

• Advancement of nursing practice competencies

• Evaluation and research competencies

Differentiating competencies

Differentiating competencies

• Focus on results• Character• Interpersonal skills

Competency based interviewing

Competency based interviewing questions 1 of 17

Adaptability/flexibility• People see things

differently. Tell me about a time when you needed to make a special effort to recognize the value of another person’s point of view about the best way to handle a situation or problem.


Analytical thinking and decision making• Describe a situation

where you were able to identify a certain factor that was contributing to a problem.


Client-centred change• Tell me about a time

when you applied your knowledge or skill to enhance a client’s motivation for positive change.


Client service orientation• Describe a situation

where a client was particularly satisfied by your response to a request or need.


Collaboration and network building• Talk about a time

when you were particularly effective in responding to a request from another team or organization.


Continuous learning• Describe a time when

you used previous successes or failures to learn and improve your work.


Creativity and innovation• Tell me about a time

when you questioned a practice or procedure in your job or work area that you thought should be changed.


Developing others• Tell me about a time

when you offered your advice or assistance to others because you possessed related experience.


Diversity and cultural responsiveness• Give me an example

of when you adjusted your actions in dealing with a person or family with a different culture, belief/value system or lifestyle from your own.


Effective communication• Sharing information

is often crucial to success at work. Talk about a time when your listening and speaking skills proved to be especially critical in ensuring that an objective was met.


Interpersonal rapport/savvy• Please give an

example of a time when you changed your communication, considering others’ feelings, opinions, experiences and background.


Leadership• Tell me about a time

when you were conscious that your role/work was contributing to the achievement of the organization’s vision.


Planning and organizing• Provide an example

of your time when planning and organizing your work tasks was especially critical in meeting a tough deadline or to deal with several priorities.


Self care• Please describe a

situation when you were able to recognize an important factor about yourself that you needed to change, that had a positive impact on your work performance or overall health.


Self management• There are often times

where interruptions or pressures threaten our ability to remain focused on the work we have to do. Tell me about a time when you had to make a special effort to remain focused despite such pressures or interruptions.


Self motivation and drive• Please describe a

time when, despite obstacles, you completed a work assignment on time and efficiently.


Teamwork and cooperation• How have you helped

someone else to complete a project or activity in the past?

Conclusion, summary and questions

Conclusion, summary and questions

ConclusionSummaryVideosQuestions

Competencies and competences July 2014

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