Competence Management-Job Description

8/12/2019 Competence Management-Job Description

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This document is for internal use only

JOB DESCRIPTION

Huawei MSD Department

Prepared by: Donna Oftade

Tran!formation Pro"e#t

Date: $%&%'&$%(%



$)*(*(+,*&do# -or Interna. /!e On.y

Abstract

As part of transformation team, to develop employees’ performance each employee should know his jobdescription and accordingly what he is expected to do in detail. This document contains job description

of all the organization units in !". #ach job description consists of four parts$

%. &oles and &esponsibilities$ &oles and responsibilities re'uired in that particular position

(. &e'uirements

) !kills$ The skills needed *e.g. presentation skills, project management skills +) #xperience$ ob experience re'uired *e.g.at least ( years practical experience

in telecom industry+) -niversity degree$ -niversity degree re'uired *e.g. achelor’s "egree or

above in telecommunication field or e'uivalent+

) /ther re'uirements$ /ther than above *e.g. e able to travel fre'uently

within a short notice and work overseas+

0. 1ey interfaces$ 2eople that the employee have to report to or get report from *e.g. T3 4rancell

5T/, T3 4rancell 6 of /peration, T3 4rancell 6 of 3etwork+

7. ob grade$ 6rade of the job from the ob 6rade chart*%8)(8+




-i.e Name !")ob 2rofiles.doc Owner !" "irector

0er!ion %.88 Prepared by "ana /ftadeh

Date une %9, (8%8 Super1i!or r. ohsen ousavand

Number Job ID Job Title

1 MSD-OD Operations Director

2 MSD-NM NOC Manager

3 MSD-BOM BO Manager

4 MSD-BO-BSS-T BO BSS Team ea!er

" MSD-BO-BSS-S# BO BSS Senior #ngineer

$ MSD-BO-BSS-# BO BSS #ngineer

% MSD-BO-Core-T BO Core Team ea!er

& MSD-BO-Core-S# BO Core Senior #ngineer

' MSD-BO-Core-# BO Core #ngineer

1( MSD-I)T-T BO I)BB Team ea!er

11 MSD-I)BB-S# BO I)BB Senior #ngineer

12 MSD-I)BB-# BO I)BB #ngineer

13 MSD-I)-T*-S# BO Transmission Senior #ngineer

14 MSD-I)-T*-# BO Transmission #ngineer

1" MSD-+,S-T BO +,S Team ea!er

1$ MSD-+,S-# BO +,S #ngineer

1% MSD-OM O Manager

1& MSD-O-T O Team ea!er

1' MSD-O-S O S.i/t Manager

2( MSD-O-S# O Senior #ngineer

21 MSD-O-# O #ngineer

22 MSD-O-C0 O C.ange 0euest

23 MSD-M-M iel! Maintenance Manager

24 MSD-M-0M iel! Maintenance 0egional Manager

2" MSD-M-# iel! Maintenance #ngineer




2$ MSD-M-TS iel! Maintenance Tec.nical Support

2% MSD-)M-M )er/ormance Management Manager

2& MSD-)M-# )er/ormance Management #ngineer

2' MSD-OS-M Operations Support Manager

3( MSD-OS-C Operations Support Coor!inator

31 MSD-OS-,S Operations Support ,!min an! Secretar

32 MSD-OS-CM Operation Support Contract Manager

1 MSD-OD5 Operations Director

Roles and Responsibilities• &esponsible for monitoring and management of the network operation from global

! projects including /:

• &esponsible for the development of global network operation management

methodology

• &esponsible for developing /: 2rocess, 2rocedure, Template, Tools, &egulations

etc., and reinforce its execution

• &esponsible for the routine monitoring of network operation : performance

management in terms of !;A : 124.

• &esponsible for significant incident<5& management

Requirements

Skills

• 2rofessional ;eader

• 2erformance management of staff

• 5ommunication skills at 5x/ level

• 2resentation skills

• 2rocess and 2roject anagement• 2ossess good interpersonal and negotiation skills

• e able to work as a team leader, have good coordination skills




Experience

• At least %8 years practical experience in Telecommunications industry

• e familiar with /: management of Telecom /perators or anaged !ervices

operations of telecom vendors. 5andidates with =ireless /perator experience in

managerial level are preferred.

• At least 0 years large department management experience with good track records.

• #xpertise in one or more of the following areas$ 3/5 /peration, >ield /peration,

3etwork 2erformance anagement, /!!<4T, eTom<4T4;, T;?888, 22 etc.

Education

• achelor’s "egree or above in telecommunication field or e'uivalent.

Other Requirements

• #nergetic and studious

• e able to travel fre'uently within a short notice and work overseas

• ature and positive attitudes@ strong sense of 'uality@ able to work well in a fast)

paced, multi)culture dynamic environment.

• #xcellent written, oral and listening skills in #nglish ;anguage and at least one

local language

• e able to accept high pressure

• 5ustomer oriented

Key Interfaces

• &eport$ uawei 1ey Account of T3 4rancell

uawei !" anager

• 4nterface$ T3 4rancell 5T/

T3 4rancell 6 of /peration T3 4rancell 6 of 3etwork

• uawei 4rancell "elivery 2roject anager

• uawei 4rancell !olution anager

Job Grade

• igh

2 MSD-NM 5 NOC Manager

Roles and Responsibilities

• "esign and evaluate 'uarterly 25 *2ersonal usiness 5ommitment+ with >/

manager and / manager.

• /rganize daily 3/5 operation meeting

• Attend =eekly /2! meeting and other meetings if needed




• Audit weekly /2! report and prepare a perfect work flow

• #scalate to 4rancell /2! manager to coordinate with vendor 0rd ;ine and 0rd party

• >ollow and update the network critical issues to 2roject "irector, 4rancell /2!

anager according to !;A table

• #scalate to 4rancell /2! manager to coordinate with vendor 0rd ;ine and 0rd party

•>ollow and update the network critical issues to 2roject "irector, 4rancell /2!anager according to !;A table

• Attend 5& meeting and audit 5&

• Audit ;arge)scale data configuration change

• Audit draw contingency plan for holiday and grand event

• Audit spare parts status trace

• Audit the work load, ability and 'uality of 3/5 members

• #scalate to 2roject "irector about 3/5 human resource problem

• 2rovide operation, maintenance : development solutions for performance

improvement

•onitor and control the network modification plan *include but not limited toupgrade, expansion and cutover, Transmission internally and externally+

• onitor and control the work orders flow between -A=#4 and obinil to make

sure the plan is on schedule and in accordance with -A=#4 standards and 'uality.

• !olve all *technical ) non technical+ the problems that may be raised and affect the

whole network service.

• !upervise the feedback mechanism to control the plan goals and target.

• !upervise the 124 and report the re'uired corrective actions to maintain the output

within the approved margins

• 2repare the status report of the network maintenance report for high level customer.

•

#valuate 2reventive aintenance documentation for the customers’ network and theresults of the 2 carried out.

• 6enerate weekly reports for tasks carried out

• To analyze the regular system report and identify the system problem and take

necessary optimized action and then monitor the result of action for further system

improvement.

• 2rovide training to the team and customers.

Requirements

Skills• #xcellent communication skills.

• #xcellent analytical and investigation techni'ue.

• 2erformance anagement !kills

• Time anagement

• Accurate, reliable with excellent negotiation skills

• Ability to work in a team and other interface effectively with disparate groups.

• #xcellent interpersonal skills to work effectively with people from differen

organizations.




• !trong business and administrative skills

• Ability to lead successful teams in an organization

• 1nowledge of policies and practices involved in personnel<human resource

functions. This includes training and promotion regulations@ procedures

compensation and benefits packages@ labor relations and negotiation strategies and

personal information systems.

Experience

• ore than B years of relevant working experience

• #xcellent knowledge in 6!, 06 and 42

• #xcellent knowledge in Transmission$ icrowave, /ptical, ;eased ;ines

• #xcellent knowledge in CA! #lements@ !!, !, TC, =A2 and etc.

• #xcellent 1nowledge in 3etwork anagement !ystems and T3 Architecture

*/!!, ;A3, =A3, T52<42+.

• #xcellent knowledge of network topology, traffic handling capabilities and traffic

characteristics.

• #xcellent knowledge of network performance < configuration parameters and their

interpretation and use.

• 3etwork service < performance focused.

• #xcellent knowledge about network operation processes and interfaces.

• #xcellent knowledge of network implementation < integration processes

Education

• achelor "egree in #ngineering *#lectrical : #lectronics+ < achelor "egree in

Telecommunications < achelor "egree in 5omputer !cience

Other Requirements

• 2roficiency in #nglish language

• otivated and self confident

Key Interfaces

• 2"<2

• 1T and 2roduct line

• ack /ffice anager

• >ront /ffice anager • >; anager

• 5ustomer’s 6

• 5ustomer’s /peration<2lanning<2erformance anagers and Team

• Cendors

Job Grade

• igh




3 MSD-BOM 5 BO Manager


• 2erform !econd ;ine aintenance support for all 5ore, !!, TD, CA!, 42 3etwork

3#s and associated elements• 5ase owner once they get it from 5! anager

• #nsure the trouble ticket resolution within re'uired !;A

• !hould focus on the TT& for all levels of faults and produce report for the

department

• 5oordinate directly with other dept. till the issue is solved

• &esolve the problems within !;A based on the contract between T34 and /#

vendors

• Take responsibility to maintain the network and take ownership in case of any critical

outage < activity performed in the network

• 5arry out hardware and software expansion<faults for the existing operationanetwork

• #scalate the trouble ticket to third ;ine when they cannot solve it, and do strong

follow up until resolution < solution provided

• !uggest /ptimization activities, performance and analysis

• 5ommunication skill should be excellent and reporting abilities will be a plus point

• To be involved<supervise all related < critical planned activities, like !5 migrations

&e)homing, !ite shifting<integration, new node integration in the network or any

critical fault occurs

• 3ew software release update and implementation when they become available

•

To monitor the system 5lear 5odes daily and perform activities to minimize theoccurrence

• Attend<arrange meetings internally within a team or with the customer and is

responsible to ensure the 'uality service

• &ecognize training re'uirements of the back office personnel and give coaching

where applicable

• To get involved in software : hardware upgrade if re'uested

• 2rovide technical support to >; engineers in case of hardware < software issues at

site

• "esign 25 for department Team ;eaders

• =ork 2lan for back office based on main goals and priorities defined by operations

management

• Authorized 3! system < support systems and < or utilization of additional and

specialized *custom+ tools used *i.e. non #A commercially available products or

other vendor products+

• andle anagement #scalation routines within the ack office

• Attend in managements meetings in the capacity of Assessment < 6oal setting

responsible for ack /ffice activities.




Requirements

Skills

• Ability to lead technical teams of 98 and more

• 2erformance management, stats collection from /!!< 3#TA5T < (888 is must

re'uirement processes• 5ommunication skills at 5T/ level


• 2rocess and 2roject anagement

• 5ustomer #xpectation anagement

• Cendor anagement

• 5onfiguration anagement and implementation of the plan provided by planning

• Trouble ticket management, 2rioritization, >ault diagnosis, remote fault resolution,

anagement and control

• &esult oriented with good skills in leading and motivating people and conscious of

the responsibilities• >lexible and responsive to changing work patterns and demands

• A thorough and methodical approach to work.

• ighly developed interpersonal skills

• ighly developed skills in driving change

• ighly developed skills in knowledge sharing by actively contributing knowledge,

experiences and skills to create a learning culture

• ighly developed knowledge in "iversity awareness

• 5ustomer /rientated with good understanding of service providers < operators

usiness re'uirements ) be able to create true client value

•

6ood knowledge and skills in uawei usiness processes• 6ood negotiation skills

• 6ood >inancial understanding

Experience

• =ell versed with (6<06 circuit switching network architecture : protocols

• Cendor experience of minimum 9 years in fault management

• #xperience in uawei circuit switching e'uipments is a must and 3!3 #xperience

will be a plus point

• #xperience in system upgrades, expansions : health checks of the network

•

>amiliar with /: and technical support work flow.

Education

• sc "egree in #lectrical #ngineering < Telecommunication #ngineering <

5omputer !cience < 5omputer #ngineering etc.

• ave minimum 9 years of experience as a manager of a mobile network

environment




Other Requirements

• %88E proficient in #nglish !peaking, &eading and =riting

• Ability to work off hours depending on 3etwork outages and customer re'uests

• (7xF availability to support after office hours, and be able to relocate within the

country

• Ability to travel without advance notice throughout the area of anaged !ervices• Ability to handle multiple tasks in pressurized condition.

Key Interfaces

• 3/5 anager

• T34 and /#

• 5ustomer’s 6 of /peration

• 5ustomer’s /perations Team

• Cendors

Job Grade

• igh

4 MSD-BO-BSS-T5BO BSS Team ea!er


• "esign and evaluate 'uarterly 25 *2ersonal usiness 5ommitment+ with teammembers

• Attend =eekly /2! meeting

• /ther ad)hoc meetings if needed

• /rganize advanced product training

• / daily, weekly, monthly report design and improvement

• 5reate and optimize the work flow

• 6ive technical support to !! team

• #scalate the trouble ticket to 5A&# when !! team cannot solve it, and supervise it

until it solved

• Audit troubleshooting, analyze report and preventive guidance to avoid same problemhappen again

• ake preventive maintenance plan and audit the result

• "ata analysis, 3etwork performance analysis and 3etwork forecasting

• Audit !! 5& and arrange !! team to supervise

• Arrange resource for 5& ahead of time

• Audit data configuration plan from engineering<&3/ team and ensure !! team data

configuration 'uality




• /rganize !! team to attend, cooperate and follow up !! integration, acceptance

with project department

• Arrange !! team to do !! e'uipment acceptance and ensure the 'uality

• Audit hardware and software version update and upgrade the plan

• Arrange !! team to supervise the result of update and upgrade, and ensure the

achievement of the rollback • "raw contingency plan for holiday and grand event

Requirements

Skills






• 5onfiguration anagement and implementation of the plan provided

• Trouble ticket management, 2rioritization, >ault diagnosis, &emote fault resolution,


Experience


• Cendor experience of minimum 9 years in fault management, performance :

capacity monitoring, and configuration management.

• #xperience in uawei circuit switching e'uipment is a must G 3!3 #xperience will be a plus point

• #xperience in system upgrades, expansions and health checks of the network

• >amiliar with /: and technical support work flow

Education

• inimum achelors or asters *plus point+ in telecommunication<#lectrical and

#lectronic #ngineering or e'uivalent

Other Requirements

•

Ability to work off hours depending on 3etwork outages and customer re'uests• (7xF availability to support after office hours, and be able to relocate with in the

country

• Ability to travel without advance notice throughout the area of anaged !ervices

• #xcellent written and spoken #nglish.

Key Interfaces

• / anager

• 5ustomer !! T;




• !! Team

" MSD-BO-BSS-S#5BO BSS Senior #ngineer


• 2erform !econd line support for all !! 3#s

• 2rovide &emote support to all >s team if re'uired

• 3eed to work on site if re'uired *in case > team failed to solve the issue by remote

support+

• #ngineers should be the 5ase owner once she<he gets the case from T; must coordinate

directly with other ! dept. till the issue get solved

• 4nsure to solve the problem<5ase within agreed !;A

•

&esponsible to answer all technical 'ueries raised by customer • &esponsible to maintain all network : individual 3#s 124 to agreed value

• #scalate the trouble ticket to 5A&# if issue not solved within agreed time, and follow)

up issue with 5A&# until solved


• "aily health check performance and analysis, report immediately in case of any

ambiguity

• 4mplement planned activities, like !5 igrations, T! !ite &e)homing, 4ntegration of

new node integration in the network

• 5heck the 3etwork -tilization on daily basis and then suggest and implement the

&adio<T5 expansion

• 4mplementation of 3ew !oftware<5"s whenever available <&e'uired

• #nsure Trouble ticket management, >ault diagnosis, &emote fault resolution,


• onitor the system’s critical<ajor alarms on daily basis and perform activity to

minimize the occurrence

• Attend weekly meeting with the customer and is responsible to provide valid answer to

all customer concern

• &esponsible to train / engineers : !hare experience with them

• &esponsible for proper coordination with all other ! department to ensure network

working smoothly

Requirements

Skills

• Ability to train other engineers

• 2erformance management, stats collection from 3et Act *124 rowser, &eporting

!uit+







Experience

• ave at least 7 years’ experience in telecom preferably in !

•&e'uired inimum ( Hears experience in particular product for which candidateapplied

• &e'uired #xtensive knowledge in troubleshooting of !! related issues

• >ully understand the /: environment : &e'uirement

• &e'uired 5omplete knowledge of all !! related 124s and troubleshooting

• &e'uired 5omplete -nderstanding and hand on experience on all !! related

Tools

• &e'uired 5omplete understanding of 5all flow and able to understand and

analyze the Traces<logs

Education

• inimum achelors degree in Telecom or relevant field

Other Requirements

• >luent in #nglish ;anguage

• Available (7xF support after office hours, and be able to relocate with in the

country

Key Interfaces

• !! Team ;eader

• > Team

• 5ustomers’ /peration Team

Job Grade

• igh

$ MSD-BO-BSS-# 5 BO BSS #ngineer


• 2erform !econd line support for all !! 3#s

• 2rovide &emote support to all >s team if re'uired

• 3eed to work on site if re'uired *in case > team failed to solve the issue by

remote support+

• !hould be the 5ase owner once e< !he gets the case from T; must coordinate

directly with other ! dept. till the issue get solved




• 4nsure to solve the problem<5ase within agreed !;A


ambiguity

• 4mplement planned activities, like !5 igrations, !ite &e)homing, 4ntegration

of new node in the network

•

5heck the 3etwork -tilization on daily basis and then suggest and implement the&adio<T5 expansion

• 4mplementation of 3ew !oftware<5"s whenever available <&e'uired

• #nsure Trouble ticket management, >ault diagnosis, &emote fault resolution,


• onitor the system critical<ajor alarms on daily basis and perform activity to


Requirements

Skills





Experience

• /verall ( Hear experience in telecom

• inimum % Hear experience on particular product for which candidate applied

• 6ood knowledge in troubleshooting of !! related issues

• -nderstand the /: environment : &e'uirement

• knowledge of all !! related 124s

• -nderstanding and hand on experience on all !! related Tools

Education

• #ducation inimum achelor’s degree in #lectronics or Telecom or relevant field

Other Requirements

• Available (7xF support after office hours, and be able to relocate within the country

• #xcellent written and spoken #nglish

Key Interfaces

• !! Team ;eader

• > Team

• 5ustomers’ /peration Team

Job Grade

• iddle




% MSD-BO-Core-T5 BO Core Team ea!er


• 2erform !econd ;ine aintenance support for all 5ore 3etwork 3#s and associated

elements

• 5ase owner once they get it from 5! anager • #nsure the trouble ticket resolution within re'uired !;A

• !hould focus on the TT& for all levels of fault and produce report for the

department

• 5oordinate directly with other dept. till the issue is solved.

• &esolve the problems within !;A base on the contract between T34 and /#

vendors.

• Take responsibility to maintain the network and take ownership in case of any critical

outage < activity performed in the network

• 5arry out hardware and software expansion<faults for the existing operational

network.• #scalate the trouble ticket to third ;ine when they cannot solve it, and do strong

follow up until resolution < solution provided

• !uggest /ptimization activities, performance and analysis

• 5ommunication skill should be excellent and report making abilities will be a plus

point

• To be involved<supervise all related < critical planned activities, like !5 igrations,

&e)homing, !ite shifting<integration, new node integration in the network or any

critical fault occurs


• To monitor the system 5lear 5odes daily and perform activity to minimize the

occurrence

• Attend<arrange meetings internally within a team or with the customer and is

responsible to ensure the 'uality service

• &esponsible to manage and train other / engineers



site

Requirements

Skills• Ability to lead technical teams of 98 and more

• 2erformance management, stats collection from 3#TA5T < (888 is must

re'uirement processes











anagement and control experience

• =ell versed with (6<06 circuit switching network architecture : protocols.

•Cendor experience of at least 9 years in fault management, performance :capacity monitoring, and configuration management

• #xperience with uawei circuit switching e'uipments is a must G 3!3

#xperience will be a plus point


• >amiliar with /: and technical support work flow.

Education

• inimum achelors or asters *plus point+ in telecommunication. /r e'uivalent

Other Requirements


• (7xF availability to support after office hours, and be able to relocate with in the

country


Key Interfaces

• !! Team

• 3/5 anager



• Cendors

Job Grade

• igh

& MSD-BO-Core-S#5 BO Core Senior #ngineer


• 2erform !econd ;ine aintenance support for all 5ore 3etwork 3#s and associated

elements

• 5ase owner once they get it from 5! T;<anager or !hift "uty #ngineer

• 5oordinate directly with other dept. till the issue is solved

• !olve the problems within !;A base on the contract between T34 and /#

vendors.




• 5arry out hardware and software expansion<faults for the existing operational

network

• #scalate the trouble ticket to third ;ine when they cannot solve it, and monitor it

until solved


ambiguity• To be involved in planned activities, like !5 igrations, &ehomings, !ite

shifting<integration, new node integration in the network


• To monitor the system 5lear 5odes daily and perform activity to minimize the

occurrence

• Attend meeting with the customer and is responsible to ensure the 'uality service

• &esponsible to manage and train other / engineers

• To create : modify routing : digit translation on different nodes when re'uested


•

#nsure the trouble ticket resolution within re'uired !;A• 5ommunicate and open Ticket with 0rd line support and involve in the

troubleshooting until the issue is completely solved


site

Requirements

Skills



re'uirement processes• 5ommunication skills at 5x/ level




• 5onfiguration anagement and implementation of the plan



Experience

• =ell versed with (6<06 circuit switching network architecture : protocols• Cendor experience of minimum 9 years in fault management, performance :

capacity monitoring, and configuration management.

• #xperience in uawei circuit switching e'uipments is a must G 3!3 #xperience




Education




Requirements

Skills



•

5ommunication skills at 5x/ level• 5ustomer #xpectation anagement





Experience


• inimum ( years of experience in fault management, performance : capacity

monitoring and configuration management• #xperience in uawei circuit switching e'uipments is a must and 3!3 #xperience




Education

• achelors or masters in telecommunication /r e'uivalent

Other Requirements



country


Key Interfaces

• 5ore ack /ffice anager

• T34 and /#


Job Grade

• iddle

1( MSD-BO-I)T-T5 BO I)T Team ea!er


• 2erform !econd ;ine aintenance support for all 42T 3#s and associated elements




• Take the leadership for all 42 and transmission team and handle the daily operation as

well as planned expansion and network optimization.

• ;eading all 42 and Transmission planning verify the validity and 'uality of each plan

and make sure to provide them in the re'uested deadline to earn customer satisfaction

• anage and monitor all planned activity like integration, rehoming< reparenting , etc

•

eing interface with customer, maintain the communication and following theirre'uirement to lead customer satisfaction

• anage to improve competence level of each engineer inside the team

• onitor all of the 42 and transmission activities closely and do the periodic audit

• ake action plan based on customer re'uest and daily network re'uirement and

distribute the tasks to entire team based on the ability and verify the result

• anage to resolve the problems within !;A based on the contract between T34

and /# vendors

• onitor 124 closely and doing gap analysis and planning to improve them

• ;eading hardware and software expansion<faults for the existing operational network

•

anaging the escalation to third ;ine and communicate with them when necessary

Skills

• 4n depth knowledge of 42T

• #xperience in manage service and operation leading<management

• aving 42 or Tx planning skills

• 2erformance management



• aving excellent understanding in network safety

•

Trouble ticket management, 2rioritization, >ault diagnosis, &emote fault resolution,anagement and control.

Experience



monitoring, and configuration management

• #xperience in uawei 42 e'uipments or 5isco is a must

• aving uawei or 5isco<uniper certification is benefit

• #xperience in ! management<leadership


Education

• uawei<5isco master<professional degree *5532<554#+ or e'uivalents

Other Requirements






country


Key Interfaces

• ack /ffice anager

• T34 and /#


• 5ustomer’s 2lanning Team

Job Grade

• igh

11 MSD-BO-I)T-S#5 BO I)BB Senior #ngineer


• 2roactive maintenance

• To restore and recover the service based on !;A *Temporary and permanent

solution+

• 4mplement disaster recovery plan

• #scalating to 5! and &:" and providing the re'uired information

• !econd line support to field maintenance team

• /utput technical trouble shooting cases

• &outine preventive maintenance and analysis on all network elements

• 5& implementation supervision• &elease and data management *such as back up+

• 42 and 42 related dimension and planning

• 4mplementation for expansion, rehoming and integration

• #nd to end optimization *planning and implementation+

• &eporting$ regarding 124 weekly and monthly. ake reports regarding to >ault

anagement and hand it on time.

• 5ommunication with customers

• 2roviding training plan for >; and >/

Requirements

Skills

• 2roficiency in fault management

• 2erformance : capacity monitoring skills

• configuration management

Experience





• inimum 9 years experience in 42 *Telecom or !ervice provider+

• aving uawei or 5isco certification minimum 5532 level or e'uivalent

• =ell versed with "ata5om network architecture : protocols

• #xperience in uawei or 5isco 42 e'uipments is a must


Education

• aving uawei or 5isco certification minimum 5532 level or e'uivalent

Other Requirements

• 6ood communication skill

• >luent in #nglish

Key Interfaces

• 5ore ack /ffice anager • 42T Team ;eader


Job Grade

• igh

12 MSD-BO-I)T-#5 BO I)BB #ngineer



• To restore and recover the service based on !;A *Temporary and permanent

solution+

• 4mplement disaster recovery plan




• &outine preventative maintenance and analysis on all network elements

• 5& implementation supervision• &elease and data management *such as back up+

• 42 and 42 related dimension and planning

• 4mplementation for expansion , &ehoming and integration


• &eporting$ regarding 124 weekly and monthly. ake reports regarding to >aults

and handed on time




Requirements

Skills



•2erformance and 5apacity monitoring



• >amiliar with fault management

• performance : capacity monitoring

• configuration management

Experience

• inimum 0 years experience in 42 network

•

#xperience in uawei or 5isco 42 e'uipments is a must

Education

• aving uawei or 5isco certification minimum 553A level or e'uivalent

Other Requirements

• 6ood communication skills

Key Interfaces

• 42T Team ;eader

• / anager


Job Grade

• iddle

13 MSD-BO-T*-S#5 BO Transmission Senior #ngineer


•

2roactive maintenance• &estore and recover the service based on !;A *Temporary and permanent solution+

• 2lanning and implementation for disaster recovery plan





• 5& implementation supervision

• &elease and data management *such as back up+




14 MSD-BO-T*-#5 BO Transmission #ngineer



• &estore and recover the service based on !;A *Temporary and permanent solution+

• 4mplement disaster recovery plan• #scalating to 5! and &:" and providing the re'uired information

• !econd line support to field maintenance team and >/ team



• 5& implementation supervision

• &elease and data management *such as back up+

• Transmission network related dimension and planning

• 4mplementation for expansion , rehoming and integration


• &eporting$ regarding 124 weekly and monthly. ake reports regarding to >aults

and handed on time.

Requirements

Skills

• 2erformance and 5apacity monitoring



• >amiliar with fault management• 2erformance : capacity monitoring

Experience

• inimum 0 years experience in transmission network

• #xperience in types of transmission e'uipments is a must

Education

• aving transmission formal training is must

Other Requirements


• Cersed with !oftware like office ,Cisio

Key Interfaces

• TD and 42T Team ;eader

• / anager





Job Grade

• iddle

1" MSD-BO-+,S-T5 BO +,S Team ea!er


• 2erform !econd line of management level support for all CA! 3#s and their

association

• Take the leadership for all CA! team and handle the daily operation as well as

planned expansion and network optimization

• &esolve the problems within !;A base on the contract between T34 and /#

vendors

• ;eading : anaging all CA! planning. Cerify the validity and 'uality of each plan

and make sure to provide them within the re'uested deadline to earn customersatisfactions

• 2rovide the plan for re'uired hardware and software expansion to customer and get

the approvals if needed

• 2rovide the plan for faults on CA! products in the existing operational network

• #scalate the trouble ticket to third ;ine when !" cannot solve it, and monitor it

until itIs solved

• To be involved in planned activities, like the igration products, Adding any new

CA! service integration

• An interface with the customer, maintain the communication and following their

re'uirements to lead customer satisfaction

• anage to improve competency level of each engineer inside the team

• onitor all of the CA! activities closely and do the periodic audit

• aking action plan of each CA! product based on customer re'uest and daily

network changes and update the relative 2roductIs /, or if needed get supportfrom 0rd line support or the 2roduct line.

• To monitor the products 5lear 5odes : Alarms daily and perform activity to



faults

• 2erformance &eport Administration

Requirements

Skills



• 4n depth knowledge on ;inux, "









anagement and control.

•!ervice 124 1nowledge

Experience


• inimum ( years of experience in technical level of (6<06 CA! applications


• inimum of B months fault management, performance : capacity monitoring, and

configuration management

• #xperience in CA! products is a must

•

#xperience in system upgrades, expansions : health checks of the network• >amiliar with /: and technical support work flow

.Education

• achelors or asters in 5omputer !cience or e'uivalent

Other Requirements



country


Key Interfaces

• ead ack /ffice anager

• T34 and /#


• 5ustomer’s 2roject : 2lanning Team

Job Grade• igh

1$ MSD-BO-+,S-#5 BO +,S #ngineer


• !econd line support with necessary expertise to solve issues escalated from first




line diagnostics

• 2rovide guidance and implementation for software delivery and upgrades

• 2rovide technical reports to identify cause of problems, and give preventive

guidance to avoid same problem happen again

• #scalate the trouble ticket to Third ;ine when they cannot solve it, and monitor it

until solved• 2repare implement plan and call review meeting for !ervice 2rovisioning

• 5onfigure needed resources from "ifferent /peratorIs "epartments for !ervice

2rovisioning

• >ulfill the !ervice configuration and activation according to plan for !ervice

2rovisioning

• !ystem and service performance data collection

• Assist in specifying performance measurement parameters, such as type of data

and collection fre'uency

• !et)up and initiation of data collection for /!! tools

• 5ollection and administration of performance data

• 2rovide 2erformance reports and send to 2erformance systems

• 5ompilation of reports based on !ystems performance data

• 2eriodically evaluate the service growth based on subscriber usage and assess

these trends

• 2repare implementation and rollback plan and call a review meeting for

configuration re'uest

• >ulfill the configuration plan for configuration re'uest

• &ecord and report the process and final effect for configuration re'uest

• Traffic monitoring on each CA! 3#

• Traffic management<analysis

• &ecommendation of the capacity < != < = expansion

• >ulfill the capacity expansion when license is provided

• &outine inspection

Requirements

Skills



• 4n depth knowledge on ;inux, "*mys'l , /racel+ and !olaris






• !ervice 124 1nowledge




Experience



monitoring, and configuration management

• #xperience in CA! products is a must.

• #xperience in system upgrades, expansions : health check of the network• >amiliar with /: and technical support work flow

.Education

• achelors or masters in 5omputer !cience or e'uivalent

Other Requirements



country

•

Ability to travel without advance notice throughout the area of anaged !ervices

Key Interfaces

• CA! manager


• 5ustomer’s 2roject : 2lanning Team

Job Grade

• iddle

1% MSD-OM5O Manager


• "esign and evaluate 'uarterly 25 *2ersonal usiness 5ommitment+ with team

member

• Attend daily 3/5 operation meeting

• Attend =eekly /2! meeting

• /ther meetings if needed

• &e'uest advanced product training

• >/ daily, weekly, monthly report design and 'uality improvement

• >/ handover report design and 'uality improvement

• 5reate and perfect work flow




• #nsure all TT are created within !;A

• #nsure >/ team get the newest topology and network information

• #nsure >/ team get the newest fault category and fault grading

• #nsure FJ(7 monitoring all network service, such as traffic, signaling, circuits, and

availability 124, etc

•#nsure >/ team to escalate all the network problem according to !;A, includingavailability 124

• #nsure all TT are followed and updated according to !;A

• Audit troubleshooting analyze report and preventive guidance, and train >/ engineer

how to do trouble shooting

• >ollow the critical network issues and update to 3/5 manager, and 4rancell

managers

• ake >/ preventative maintenance plan and ensure implementation 'uality

• #nsure issues found by preventative maintenance are properly escalated

• #nsure >/ team to do "ata collection, 3etwork performance collection and FJ(7

monitoring• Audit 5& and arrange >/ team to supervise the service during 5& implementation,

and verify the service status after 5& finished

• #nsure all the 5& are properly recorded and followed

• #nsure >/ team to supervise and follow up all network e'uipment integration, AT2


• Arrange >/ team to cooperate with T! acceptance and ensure 'uality, such as T5

availability, etc

• Arrange >/ team to check hardware and software version, data configuration

• #nsure all the site access are under >/ control and have reference number

• #nsure >/ team to supervise network service status during site access

• #nsure all network problem caused by site access are properly followed

• #nsure a good and reasonable shift plan, especially during holidays and festival

• #nsure shift plan implementation 'uality

• #nsure the 'uality of shift handover

Requirements

Skills




• #xcellent team player

• igh level leadership skills*be able to manage a team of F8G+

• #xcellent reporting and planning skills

• Time management

• >ault management

• 6ood analytical and investigation techni'ue





• "ecision aking !kills

Experience

• "etail knowledge in 6!, 06 and 42

•

"etail knowledge in Transmission $ icrowave, /ptical, ;eased ;ines• 1nowledge in 3etwork anagement !ystems and T3 Architecture */!!, ;A3,

=A3, T52<42+

• 6ood knowledge of network topology, traffic handling capabilities and traffic

characteristics

• 6ood knowledge of network performance < configuration parameters and their

interpretation and use

• 3etwork service < performance focused

• 6ood knowledge about network operation processes and interfaces

• 6ood knowledge of network implementation < integration processes

• 9 to B years of relevant working experience

Education


Telecommunications < achelor "egree in 5omputer !cience

Other Requirements



country

•Cery good communication skill, /ral and write #nglish.

Key Interfaces

• >/ Team

• 3/5 anager

Job Grade

• igh

1& MSD-O-T5O Team ea!er Roles and Responsibilities

• 2rovide needed information for 'uarterly 25 evaluation *2ersonal usiness

5ommitment+ according to the re'uirements of 25 document

• Attend daily 3/5 operation meeting

• /ther meetings if needed

• Train >/ engineers, make all the process clear and keep track of the updated

processes




• &e'uest advanced product training


• 5heck >/ daily, weekly, monthly report and 'uality improvement@ suggest for

changing the design of the report to make it better

• 5heck >/ handover report and 'uality improvement suggest for changing the

design of the report to make it better • 5heck >/ engineerIs report and !!, correct it and inform >/ manager if any fault

• Attend in 5reation and optimization of work flow@ give suggestion to make it

clearer and more affective

• #nsure FJ(7 monitoring all network service, such as traffic, signaling, circuits, and

availability 124, etc


• #nsure >/ engineers use the newest topology and network information

• #nsure >/ engineers use the newest fault category and fault grading

• #nsure >/ engineers to escalate all the network problem according to !;A,

including availability 124• #nsure all TT are followed and updated according to !;A

• Audit troubleshooting analyses report and preventive guidance, and train >/

engineer how to do trouble shooting

• >ollow the critical network issues and update to >/ manager and 4rancell !5

engineers

• ake sure that >/ preventative maintenance plan is running in proper way and

ensure implementation 'uality

• #nsure issues found by preventative maintenance are properly escalated

• #nsure >/ team to do "ata collection, 3etwork performance collection and FJ(7

monitoring

• ake sure that helpdesk is logging 5& correctly and doing necessary post actions

after getting approval

• ake sure >/ engineers supervise the service during 5& implementation, and

verify the service status after 5& finished

• Attend the 5& meeting@ and get the re'uired pre)approval and approval

• #nsure >/ team to supervise and follow up all network e'uipment integration, AT2


• Teach >/ engineers how to cooperate with T! acceptance and ensure 'uality,

such as T5 availability, etc

• Teach >/ engineer to check hardware and software version, data configuration and

assign them properly on this job.• #nsure all the site access are under >/ control and have reference number

• #nsure >/ engineers to supervise network service status during site access

• #nsure all network problem caused by site access are properly followed

• !ubmit a good and reasonable shift plan, especially during holidays and festival

• #nsure shift plan implementation 'uality

• 6uarantee the 'uality of shift handover and teach the >/ engineers how to do it.




Requirements

Skills



•5ustomer #xpectation anagement

• e able to train others



• Time management


• 6ood analytical and investigation techni'ue


• "ecision aking !kills

Experience• "etail knowledge in 6!, 06 and 42

• "etail knowledge in Transmission $ icrowave, /ptical, ;eased ;ines

• 1nowledge in 3etwork anagement !ystems and T3 Architecture */!!, ;A3,

=A3, T52<42+.


characteristics




•

6ood knowledge about network operation processes and interfaces• 6ood knowledge of network implementation < integration processes

• 0 or 7 years of relevant working experience

Education


Telecommunications

• achelor "egree in 5omputer !cience

Other Requirements



country

• Cery good communication skill, /ral and write #nglish

Key Interfaces




• >/ anager

• >/ Team

Job Grade

• igh

1' MSD-O-SM5O S.i/t Manager


• anage >/ team when on duty

• >irst responsible for fault management of level% and,;( important outage

•>ollow with /,>,>; managers

• /n time updating of >/ manager about network status

• e sure all !! updating of >/ engineers are on time

• &esponsible person for checking all TT escalation

• !end !! on time and correct

• All TT has #!5,&#!, every (r

• >ollow 4! and call center also operation for any network issue

• !end email for replay of remedy TT

• !end update to related person according alarm level

• anage, >ollow, #scalate 5& 4ssue as /wner and send the list of 5& to related team

and update the report for calling result• 5heck whether all engineers are present on the shift and no delay and inform >/

manger for any case and &esponsible for >/ evaluation*partially+

• onitor the handover of >/ , is it done and checked with both shift

• 5heck daily report sending on time and accurate

• #xco report should be check daily in the server

Requirements

Skills

•

Time management• 2erformance anagement











Experience

• "etail knowledge in 6! and 42


characteristics





• 6ood knowledge of network implementation < integration processes

• At least ( years experience and management knowledge

Education

• -niversity degree for is .!c. in computer or electronics #ngineering

Other Requirements


• (7xF availability to support after office hours

• Cery good communication skill, /ral and written #nglish.

Key Interfaces

• >/ anager

• >/ #ngineers

• !5 #ngineer

Job Grade

• edium

2( MSD-O-S#5O-Senior #ngineer





• ealth checking of 3# two times during the day *?$88 A, 7$88 2+ and put the

report in the server two times. 3# disconnection reporting and troubleshooting

through 3(888

• >inding the current alarms of each 3# *!5, 6=, !T2, ackbone !T%K+

• 5hecking the alarms with reports

•

>ind out missing alarms• >ind out all monitoring tools problem and inform >/ manager

• >ind out pending TT and follow with / and close them and update related file in

the server at the end of the day

• !end the open TT list weekly to shift manager and >/ manager on !unday

• 3etwork monitoring and issue necessary work instructions to reduce the risk and

fault cycle time

• -pdating topology and sending the on Air list to >/ engineers daily *update dash

port page of daily report+ and update related file in the server in the end of day

• 2reparing the !;A,TT& report weekly on !aturday

•

-pdating fault management report every day and update related file in the server atthe end of the day and send it weekly to day shift manager on Tuesday

• /n time and correctly check and reply to related email’s and !!

• Team member Trained up and evaluation of >/ engineer

• 2rocess understanding of >/ engineer

• Luality of handover correctly

• >ind out all monitoring tools problem and inform >/ manager

• >ind out pending TT and follow with / and close them and update related file in

the server in the end of the day

• !end the open TT list weekly to shift manager and >/ manager on !unday

•

&esponsible for checking the result of 5& and close the related TT inform !/Aabout re homing activity and inform 5& team about 5& state

• !tudying and identifying the knowledge gaps in /: "3/5 team related to

!A3, "!;A : &-3 A"!; systems and conduct necessary /n)job training*/T+ to increase knowledge level.

• -pdating the roster and responsible for shift changing of >/ engineers and >/

engineers contact info. The server’s file should be updated in daily basis.

• 5ollect the time sheet and check the 'uality and send to day shift manager

• 4nform !hift managers about important issue

• 5hecking related emails *personal and group email+

• &eview the performance of "!;A, !A3, &A3 A"!;, issue necessary

technical investigation reports to improve the performance

Requirements

Skills

• Time management

• 2erformance anagement


• 5ustomer #xpectation anagement.









• Ability to teach others

Experience

• At least 0 years related work experience in telecom network operation and

maintenance

• At least % year uawei !A3 "!;A &A3 engineering experience, include

installation and integration experience

• >amiliar with A9B88, -A9888, A9%88<A9%80

• >amiliar with 4nternet protocols *T52<42, !T2, &outing protocols, M8(.%L etc.+

•

>amiliar with "ata network@ Co42 .(7M@ T" C9@ >rame relay and AT• "esigning, managing and troubleshooting fault in !A3, "!;A : &A3 A"!;

systems

• >amiliar with office standard packages *=ord, #xcel, 2ower2oint, etc+

• >amiliar with 6! and 06

Education

• 0<7 year university degree in Telecom or 5omputer !cience

Other Requirements



country


• #xperience with operator /: department or other ! organizations is a plus

Key Interfaces

• >/ anager

• / anager


• !hift anager

Job Grade

• edium

21 MSD-O-#5O #ngineer





• &esponsible for alarm monitoring and escalation , restoration , information

• &esponsible of fault escalation $

) TT 'uality @ #scalate on time and accuracy

) !end !! on time ,voice call , email

) -pdate on time with proper information in remedy and via !!@) 5losing on time with right root cause

• 4nform shift manager about ;% and important outage within 9 43 and update

him<her every 08 min,

• &esponsible for 5&s surveillance 'uality$

) onitor from beginning and end the 5&

) !ystem healthy checking has been done when 5&s are finished) &eport 5& status in &emedy when 5&s are finished

) TT created when 5&s time expired and there was faulty

• &eport sending on time and accurate

• "aily report *#xco that should be update in daily base, morning evening that

should be update for sending report+

• andover report

• Access control with subcontractor and ;andlord

• Attended to all training and process review

• 5hecking related emails *personally and group email+

Requirements

Skills• #xcellent communication skill

• Ability to manage the project progress and handle in)depth technical issues

• !trong team development and leadership skills #xcellent team player

• Ability to teach others

• Time anagement

• #xcellent reporting skills

Experience

• at least ( years related work experience in telecom network operation and

maintenance or % years experience with uawei• >amiliar with /!! and dispatch systems

• >amiliar with 6! and 06

Education

• 0<7 year university degree in Telecom or 5omputer !cience




Other Requirements



country


• >amiliar with office standard packages *=ord, 2ower2oint, etc+

Key Interfaces

• >/ anager

• / anager

• 5ustomers

• !hift anager

Job Grade

;ow

22 MSD-O-C05O C.ange 0euest


• &esponsible for weekly 5&$

• &esponsible for receiving re'uest from different "ep

) "ifferent vendor ) !"

) 2roject team

• 5hecking the 'uality of 5&

) Affected area analyses

) !ervice affecting

• 6etting / pre approval

) 4rancell

) !" send the all 5& to responsible person daily

• 5hecking the result of 5& with team leaders and close the TT, it should be daily

• >ollow the daily base 5&

) access 5&s and emergency 5& daily base) &eapprove of 5&

) /ptimization 5&

• >ollow the internet ,remedy user name and pass

• !end the 5& report daily at %B$08




• #nsure that > 5omply to processes, procedure to provide world class network

availability and reliability

• &esponsible for all 2lanned =ork activities related to >

• To manage and control all operational issues : agenda

• 4nterface to the regional customer and handle customer complaint of field maintenance

work • anage day to day aintenance of &adio *!!+ : Transmission *=+ and 0rd party

e'uipment

• anage the 2rovisioning of &adio *!!+ : Transmission *=+ and 0 rd party

• 5oordinate with 3/5 for efficient implementation of service re'uest and complaint

handling

• 5oordinate with 3/5<32/ for effective /: operations and effective functioning of

network

• 5oordinate with core site 0rd party maintenance co)ordinator

• &egional costumer coordinate and report

•

aintain effective technical support staff for !! : Transmission and 0

rd

party• anage all the activities with allocated resources *man : machine+ with the best

utilization

• &aise &egional 5o)ordinator to improve !ervice 2erformance and

/bligations<2roblems

• Analyse of >ield maintenance report

• !pare parts management

• 5onsume management

• &egional warehouse surveillance

• 2roject anagement and control

•

;iaison with &3/ co)ordinator, local authority : house owner • Luality "eployment and integration of new nodes *infra as well as e'uipment+

• >ield maintenance delivery 'uality surveillance and control

• aintenance 'uality improvment

Requirements

Skills

• >ield maintenance activity management

• 5oordination !kills

• 2eople management skills

• aintenance anagement

• !pare part management and surveillance

• 2roject management and control

• Luality management

• !trong Team 2layer

• #xcellent ;eadership skills

• >luent #nglish speaker




• #xcellent communication skills

Experience

• At least 9 year work experience in >ield aintenance or related major

Education

• 7 Hear -niversity degree in technical field<A is a plus point

Other Requirements


Key Interfaces


• Cendor’s 2roject anagers

Job Grade

• igh

24 MSD-M-0M5 iel! Maintenance 0egional Manager


• !ite Acceptance$ &esponsible for the acceptance of all Cendor’s sites, including the

sites assets and documents according to related processes, and complete the site problem check and collection cooperated with customer and Cendors, report to related

departments

• > &outine aintenance$ &esponsible for the disposal of TTs from 3/5 *4)3/5

system+, and resolution of the problems in time and feedback within agreed !;A

• aintenance 2lan 4mplementation$ &esponsible for the implementation of 2 plan

and ardware check list, including main e'uipments, power, and generator and so on

• &esponsible for the assets’ register and report

• &esponsible for the routine management of assets, including site attendance

management and timely report of asset change, lose, and damage

• &esponsible for the verification of site assets 'uantity and availability

• &esponsible for the application, warehouse, and use record of spare parts andconsumables

• &esponsible for the power charge, maintenance of relationship with owner, and keep

the tidy of site environment.

• /verall managing the whole region’s related activities, issues, etc.... and being able to

handle the related region’s tasks from A to N.




Requirements

Skills

• >ield maintenance activity management

• 5oordination !kills

•2eople management skills

• aintenance anagement

• !pare part management and surveillance

• 2roject management and control

• Luality management

• !trong Team 2layer

• #xcellent ;eadership skills

• >luent #nglish speaker

• #xcellent communication skills

Experience• At least 9 year work experience in >ield aintenance or related major

Education

• 7 Hear -niversity degree in technical field<A is a plus point

Other Requirements


Key Interfaces

•5ustomer’s /perations Team

• 2roject anager

Job Grade

• igh

2" MSD-M-#5 iel! Maintenance #ngineer


• Troubleshooting of Telecom<2ower<Air 5ondition #'uipments

• 4nteracting with 0rd party vendors

• Taking actions on =/<TT

• 5orrective and 2reventive maintenance of e'uipments *!!<TD3<&A3+

• anage spares, tools and e'uipments

• 2rovisioning of /: scheduled reports




• 5ustomer complaint handling and resolution

• 4nstallation, commissioning of e'uipments *T!, icrowave, &epeaters etc.+

• ardware and !oftware up)gradation

• 6enerate weekly reports for tasks carried out

Requirements

Skills

• Time anagement

• Analytical and investigation techni'ue.


• 2erformance onitor !kills

Experience• %)( years of relevant working experience

• 6ood knowledge in Telecom<2ower<Air 5ondition #'uipments

• 3etwork maintenance < Troubleshooting focused


• !ome knowledge of network topology, traffic handling capabilities and traffic

characteristics

• !ome knowledge of network performance < configuration parameters and their


• !ome knowledge about network operation processes and interfaces

• !ome knowledge of network implementation < integration processes


• 6ood knowledge in Telecom<2ower<Air 5ondition #'uipments

• 3etwork maintenance < Troubleshooting focused


•

!ome knowledge of network topology, traffic handling capabilities and trafficcharacteristics

• !ome knowledge of network performance < configuration parameters and their


• !ome knowledge about network operation processes and interfaces

• !ome knowledge of network implementation < integration processes




Education

• 7 Hear -niversity degree in technical field

Other Requirements



Key Interfaces


• > anager

Job Grade

• edium

2$ MSD-M-S5 M Support #ngineer


• Troubleshooting of all 3on Telecom !! related issues

•

5ustomer complaint handling and resolution for all 3on Telecom issues• The first owner for all 3on Telecom related issues

• To be responsible for all ;;, Access, 2ower, 2ower ill 2ayment, etc...related issues

• anagement of all 3on Telecom related issues

• Assist in competence development of > !ubcontractors’ staff in resolution of faults

related to non telecom faults

Requirements

Skills

• !ome knowledge in Telecom

#'uipments

• 3etwork maintenance < Troubleshooting focused.

• 6ood team player

• Time anagement




Experience

• less than % year of relevant working experience

Education

• 7 Hear -niversity degree

Other Requirements



• 6ood with all office applications, especially #xcel, =ord, 2ower2oint : Access

Key Interfaces


• > anager

Job Grade

• ;ow

2% MSD-)MM5MSD )er/ormance Management Manager


• &esponsible for the overall 3# performance management take charge of end)to)end

performance management responsibility.

• (7<F !urveillance includes monitoring of network 2erformance as close to real time

as possible for >ault anagement

• 5onfiguration anagement *"iscrepancies+ alarms

• 2erformance anagement< trigger alarms. This shall be through the provisions of

individual /!!’s@ ! provided systems as well as any third party -mbrella /!! that

may be implemented in the T3 4rancell 2roject.

Requirements

Skills

• !enior management level• Ability to communicate with all levels within and outside the organization

• Ability to translate business recovery re'uirements into technical re'uirements and

specifications

• Able to work under pressure

Experience

• at least M years for 3# performance management or related major




Education

• 7 Hears -niversity degree in technical field or e'uivalent experience

Other Requirements


Key Interfaces



• Third party -mbrella /!!

• 4ndividual /!! Team embers

Job Grade

•%9)%F

2& MSD-)M#5 MSD )er/ormance Management #ngineer


• e responsible to initially processing and filtering the data

• 6enerate and issue the daily, weekly and monthly report

•Analyze the data to confirm whether performance criteria is fulfilled

• !ubmit the application for troubleshooting, preventative maintenance and network

optimization if needed

• >ollow up the issues for improving network performance.

Requirements

Skills

• 1nowledge of network performance 124s and implications of different 124 deviation

• asic knowledge of solving 124 degradation

• 1nowledge of network elements in one or more product domains@ continue to develop

expertise with current and emerging technologies

• 6ood knowledge of 3A!TA& and #xcelO, familiarity with uawei products a plus

Education





Other Requirements


Key Interfaces


• 2erformance anagement anager

Job Grade

• %0)%9

2' MSD-OS-M 5 MSD Operation Manager


• 4n charge of operation support department of !"

• &esponsible for build up a good administration platform for !".

• 4n charge of contract issue among customer, uawei, subcontractor, can guide and

support team members can work according the contract.

• 4n charge of spare parts management, ensure spare parts can support delivery and

achieve !;A re'uirement.

• 4n charge of implement effective /: processes, procedures and establish work

standards.

• &esponsible for team building of !", include training, & management, 25

management, etc..

• 4n charge of finance control of !", such as budgeting, cost control, monitoring :

implementation.

• 4nterface with related department, such as admin, 5#6, &, 4T, etc., keep good

relationship with other department..

• 4n charge of !" team’s evaluation.

Requirements

Skills

• !enior management level@

• Ability to communicate with all levels within and outside the organization@

• Able to work under pressure.




Education


Other Requirements

• e familiar with internal regulation and process

Key Interfaces

• All of the teams

Job Grade

• %7)%B

3( MSD-OS-C 5 Operations Support Coor!inator


• 4n charge of contract issue among customer, uawei, subcontractor, can guide and

support team members can work according the contract.

• 4nterface with related department, such as admin, 5#6, &, 4T, etc., keep good

relationship with other department

• 4n charge of !" team’s evaluation and 25 management

•

4n charge of internal platform issue• 2&<C& control, subcontract payment audit

• & anagement, include staff information management, recruitment management

Requirements

Skills

• Ability to communicate with all levels within and outside the organization

• Ability to breakdown complicated and handle well

• Able to work under pressure

Education

• 7 Hears -niversity degree

Other Requirements

• e familiar with internal regulation and process

• At least 0 years work experience

• e familiar with office tools




Key Interfaces

• All the teams

Job Grade

• %0)%7

31 MSD- OS-,S5 MSD ,!min Secretar


• /ffice routine management

• 5ar management

• ;ogistics management• Cisa management

• 5ontract list update

• Apartment management

• 5ommon use work flow management

Requirements

Skills


•e familiar with company internal regulation and process

Experience

• At least 0 year work experience in admin or % year work experience in secretary

field

•

Education


Other Requirements

• 6ood command of #nglish, can communicate well with all the guys

• 6ood in follow up

Key Interfaces

• All teams

Job Grade

• %()%0




32-MSD-OS-CM5 MSD Operations Support Contract Manager


•

&esponsible for contract negotiation• &esponsible for contract management

• &esponsible for 2& management and 2/ monitor

• &esponsible for contract unscramble and knowledge transfer

• &esponsible for 5& management

• anaging commercial procurement and purchasing contracts of anage !ervice

with vendors and contractors

• 2artake in contract negotiations to ensure optimum benefits to the 5ompany

• #nsure all key contract deliverables, security and audit compliance, vendor

performance management and escalations of disputes, legal and contractual matters

are owned and followed through to a successful conclusion• !trategies and improvise contract management processes to complement the overall

5ompany processes enhancement

• 2repare monthly contract brief and hold meeting to transfer the knowledge to other

staffs.

• 2& management and 2/ monitor.

• 4nterface with related department, such as 1T, 5" etc., keep good relationship

with other department.

Requirements

Skills


• e familiar with company internal regulation and process

• e familiar with contract regulations

• 2& management and 2/ monitor

• &eporting skills




• 3egotiation skills

Experience

• At least ( years work experience as a contract manager

• #xperience in a Telecom company, Telecom vendors or 45T is preffered

Education


Other Requirements

• 6ood command of #nglish, can communicate well with all the guys

• 6ood in follow up

• 5ustomer oriented

• 6ood communication skills, team spirit and interpersonal skills

• e able to work independently

•

e able to work under pressure

Key Interfaces

• 2

• /! anager

• 1T and 5" departments

Job Grade

• %B)%F

Competence Management-Job Description

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Transcript of Competence Management-Job Description