CompassCare OT Executive Training Session 7a, 7b Performance Metrics & Continuous Improvement.
CompassCare OT Executive Training Training Session 1 Introduction
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Transcript of CompassCare OT Executive Training Training Session 1 Introduction
CompassCare CompassCare OT Executive TrainingOT Executive Training
Training Session 1Training Session 1IntroductionIntroduction
www.executive.compasscare.iwww.executive.compasscare.infonfo
www.compasscaretraining.orgwww.compasscaretraining.org
I.I. IntroductionIntroduction
A.A. WelcomeWelcome Introductions:Introductions:
Jim Harden, President/CEO, CompassCareJim Harden, President/CEO, CompassCare Executive CoachesExecutive Coaches New ExecutivesNew Executives
I.I. IntroductionIntroduction
A.A. What you can expectWhat you can expect Straight forward and approachableStraight forward and approachable Training Outline OverviewTraining Outline Overview Materials OverviewMaterials Overview Review Pre-Training ICLReview Pre-Training ICL
I.I. IntroductionIntroduction
B.B. Optimization Objective:Optimization Objective:Implement a comprehensive linear Implement a comprehensive linear
service model within 4 monthsservice model within 4 months Metric 1: Reach more abortion-minded Metric 1: Reach more abortion-minded
womenwomen Metric 2: Serve them in a way that more Metric 2: Serve them in a way that more
consistently helps them have their babiesconsistently helps them have their babies
I.I. IntroductionIntroduction
C.C. What is wrong with the PRC What is wrong with the PRC movement movement and how can we fix it?and how can we fix it?
I.I. IntroductionIntroduction
D.D. What is a Strategic Plan?What is a Strategic Plan? Who are you? (Core Values)Who are you? (Core Values) What is your core purpose? (Mission)What is your core purpose? (Mission) How will the world look once you’re done? How will the world look once you’re done?
(Vision)(Vision) What is the best way to get there? What is the best way to get there?
(Approach)(Approach) How will you know you are on the right How will you know you are on the right
track? (Metrics)track? (Metrics)
I.I. IntroductionIntroduction
D.D. What is a Strategic Plan?What is a Strategic Plan? You are on a journey to greater You are on a journey to greater
effectiveness.effectiveness. The journey is the destinationThe journey is the destination
A good strategic plan is a roadmapA good strategic plan is a roadmap
I.I. IntroductionIntroduction
E.E. The Incredible Power of The Incredible Power of Executing the Executing the Right Strategic Right Strategic Plan:Plan:
Organizational MaturityOrganizational Maturity A results driven organizationA results driven organization Healthy Board/Executive relationsHealthy Board/Executive relations Engaged volunteersEngaged volunteers Excited donorsExcited donors An Executive who is in control and works on An Executive who is in control and works on
the right thingsthe right things
PRC Strategic PlanPRC Strategic Plan(Current Situation)(Current Situation)
Typical Center vs Optimized Medical CenterTypical Center vs Optimized Medical Center
050
100150200250300350400450500
WomenServed
Avg center OT Center
AptmntsTests givenPos testAt risk womenU/S givenBabies saved
PRC Strategic PlanPRC Strategic Plan
(Values)(Values)
Fighting SpiritFighting Spirit RelevanceRelevance AccountabilityAccountability
PRC Strategic Plan PRC Strategic Plan (Mission)(Mission)
To erase the need for abortion To erase the need for abortion through effectively serving through effectively serving pregnant, at risk women pregnant, at risk women
by transforming their fear into by transforming their fear into confidence.confidence.
PRC Strategic PlanPRC Strategic Plan
(Vision)(Vision)Our Primary Responsibility to Our Primary Responsibility to
Stakeholders is . . .Stakeholders is . . .
To leverage all resources for the To leverage all resources for the mission in the most effective waymission in the most effective way
PRC Strategic PlanPRC Strategic Plan
Mission Success Means Beginning to:Mission Success Means Beginning to:
Serve the right women (at risk)Serve the right women (at risk) Reach those women at the right time Reach those women at the right time
(pregnant)(pregnant) Help those women in the right way Help those women in the right way
(see them have their babies as the (see them have their babies as the first step in the process of first step in the process of transformation)transformation)
PRC Strategic PlanPRC Strategic Plan
(Performance Measurement)(Performance Measurement)Track to measure progress toward mission and Track to measure progress toward mission and
visionvision Appointments scheduledAppointments scheduled Percentage of high risk A/M womenPercentage of high risk A/M women Counseling no-show rateCounseling no-show rate Number taking pregnancy testsNumber taking pregnancy tests Percentage of positive testsPercentage of positive tests Ultrasounds performedUltrasounds performed Abortion vulnerability breakdownAbortion vulnerability breakdown Demographic breakdownDemographic breakdown Real outcomes (based on follow up data)Real outcomes (based on follow up data)
I.I. IntroductionIntroduction
G.G. Assessing your organization’s Assessing your organization’s strategic strategic maturitymaturity
Pre-Training SurveyPre-Training Survey Post-Training SurveyPost-Training Survey Compare results, to see growth as ExecutiveCompare results, to see growth as Executive
Current Estimated Current Estimated U.S. PRC MaturityU.S. PRC Maturity
Maturity Scale 1 (low) to 5 (high)Maturity Scale 1 (low) to 5 (high)
Predicted Maturity Improvement
0
50
100
150
200
250
300
350
400
450
Est Current Maturity '08 Projected Maturity 2013
Level 1 (Low)
Level 2
Level 3
Level 4
Level 5 (High)
Maturity Score
Num
be
r o
f C
en
ters
More Centers at Higher Maturity
I.I. IntroductionIntroduction
G.G. Assessing your organization’s Assessing your organization’s strategic strategic maturitymaturity
www.survey.compasscare.infowww.survey.compasscare.info
Next Steps ReviewNext Steps Review
Review ICL documentReview ICL document Brief review of upcoming ICL itemsBrief review of upcoming ICL items