Comparisom

Birthday Edition

It gives me great pleasure to be Managing Director of Ibex

as we celebrate our 15th anniversary of trading. As with any anniversary, it is important to look both back and forward. This Birthday Edition celebrates some of the recent projects completed by Ibex and provides a snapshot of the future for the fit-out and refurbishment sector.

Whilst I was not one of the 11 original members of staff who started Ibex in April 1996, I did join 6 months after this date and as a consequence very familiar with the early goals to build a business that consistently provides the highest quality product possible to the commercial office market in London. This is still our core market sector however the company has expanded

geographically and is also completing several complex refurbishment projects.

The last 15 years have seen many changes in all aspects of personal and business life and one of the many attributes of Ibex has been its ability to change with the differing demands of the market in which it operates and we will continue to do this.

There have been a number of noticeable achievements during the last 15 years, we have moved offices three times, successfully established a Midlands business which has been complimented by the recent opening of a Thames Valley office in the UK Regions and also a Residential division targeting high net worth clients in Central London. Within these achievements over 900 projects have been completed with a total value in excess £1BN.

Like all dynamic businesses, there have been changes in personnel, however we have always managed to retain the culture of the business and have remained prosperous in each of our 15 years of trading. We are today a mature business which has a strong brand and is well respected for the service and product it produces in a fiercely competitive and challenging market place.

As with any successful business, we are reliant on all of those who have worked for or with us during the past 15 years, and I would like to take this opportunity to thank you all as we prepare ourselves for the challenges that the next 15 years will hold for us.

Mark Taylor Managing Director, Ibex

A MESSAGE FROM THE MD

X001 jobcompleted for Royal

Mail

1997

2008

Stockley Park office

opened

2011

Ibex Residential established

Special Projects division set up

Move to Chancery Exchange

Turnover breaks £100M barrier for the

first time

Ibex’s highest valued project

completed for Westfield London £22M

Rebrand of Ibex launched

2007

Doyle Group MBO completed

Move Midlands office to Birmingham

20062003

Midlands office set up at Milton Keynes

ISO 14001Credited

istandard launched

FirstBREEAM

Assessment

Planet Positiveachieved

1996Company registered

1st April

2004Mark Taylor

becomesMD

2002

On the move again to

Fleet House, Clerkenwell

1999Move to

new Farringdon

Offices

1998

Break £20M turnover barrier

2009

2000Major project completed for

Bloomberg £19M

£65M

TURNOVER STORY: 1996 – 2011

£65M

00

£82M

06

£27M

98

£83M

04

£81M

02

£95M

08

£85M

01

£106M

07

£18M

97

£10M

96

£36M

99

£70M

05

£64M

03

£75M

09

£75M

1110

QUOTES

X001 jobcompleted for Royal

Mail

1997

2008

Stockley Park office

opened

2011

Ibex Residential established

Special Projects division set up

Move to Chancery Exchange

Turnover breaks £100M barrier for the

first time

Ibex’s highest valued project

completed for Westfield London £22M

Rebrand of Ibex launched

2007

Doyle Group MBO completed

Move Midlands office to Birmingham

20062003

Midlands office set up at Milton Keynes

ISO 14001Credited

istandard launched

FirstBREEAM

Assessment

Planet Positiveachieved

1996Company registered

1st April

2004Mark Taylor

becomesMD

2002

On the move again to

Fleet House, Clerkenwell

1999Move to

new Farringdon

Offices

1998

Break £20M turnover barrier

2009

2000Major project completed for

Bloomberg £19M

One of our Senior Partners visited site and said how impressed he was with Ibex and that everything was looking good. Everything was organised, efficient and very professional. He was quite taken aback by the attention to detail.

National Property Manager, RSM Bentley Jennison after completion of project in central London

Ibex had a difficult task from the start as staff remained on the floors where they were working and all works had to have little or no disruption to the staff. It was completed ahead of the initial date given which was acceptable to us. I cannot sing the praises enough from my perspective.

Project Manager, Job Centres Plus (Trillium) after completion of the Enfield Job Centre

The standard of work was as good as your word and your project manager did provide me with the extra mile needed to achieve delivery of the project on time.

Associate Director, Gleeds following completion of project for major City of London Investment Bank

I can honestly say it was a pleasure working with all members of the design and construction team

and a true team spirit of co-operation was evident throughout, all to the ultimate benefit of our mutual client.

Director, Jones Lang LaSalle following completion of the Russell Reynolds Associates project

Partner, Blackburn & Co. LLP after completion of Sompo Japan Insurance

Your team have been a credit to Ibex throughout overcoming the many challenges faced with good humour and practical suggestions. The client, myself and the rest of the design team have all commented on how your attitude really sets you apart from the competition.

The standard of your work was as good as your word.

Director, Trident after completion of refurb in Solihull

As Ibex celebrates its 15th anniversary, Denise Chevin talks to four clients who have come to rely on its innovative approach and professionalism in the fast changing office marketplace. In this article she takes a broad look at the future of the fit-out sector.

Laptops, smart phones, wireless networks and Google. When we look at what has changed in the last 15 years nothing has had more impact on the way we work than the march of technology. These days, “a day at the office” could well consist of working from home, brainstorming with colleagues over a latte in the staff canteen or video conferencing in a meeting room. Whatever a day at the office might be, there’s certainly a fair chance it won’t be glued to your desk all day.

That has implications for designers. “At any one time, most companies will only find 60 to 70% of the desk space being used,“ says Simon Jackson, principal at architectural practice Gensler. “Organisations are finding themselves carrying 30% excess space at any one

time and want to see how it can be used more efficiently.”

There’s been talk of hot-desking for some time, and limited but increasing use of it too. But sharing desks is all about matching requirements with business strategy too.

“Increasingly it’s all about how the office space can dovetail better with the work place strategy,” says Mr Jackson. “Staff are spending more time in meetings and less time at their desk, so organisations need more collaborative or social type space, or various sizes of meeting room.”

Gensler is bringing anthropologists into its consultancy team to help understand the way different spaces impact on people’s behaviour and how this differs between different generations.

The next wave of new offices will not come on stream for another two to three years. Then there’s the impact of recession on consolidation and cost cutting. All of these factors add up to a definite new trend over the next few years of tenants and owner occupiers making the most of the offices they have.

The impact of this will be a move away from the traditional Category B fit-out to more refurbishment and retrofitting of offices while tenants are still in occupation. And while they are upgrading their premises, they could well take the opportunity to re-engineer their working practices.

According to Alan Day, Partner, Project Management and Consultancy, at Cushman & Wakefield, companies are

asking themselves why give people fixed positions when they are working in different ways? “ For example, advertising agencies may want a space where they put together people for a specific project and then these people move on and a new team comes together. It’s about being able to move people, rather than the more costly option of moving desks.”

There’s also a tendency to re-use furniture, with larger 1.8m desks being cut down to 1.4m desks, explains fellow Ibex Client, Gary Wingrove, Head of Construction Programme Management at BT.

”The arrival of flat-screen computers means that such large desks are no longer needed. The trend generally is about simplifying the work space. With free-standing furniture and bench-style rather than corner desks, it all makes the space more flexible,” he says.

Allied with this is the fashion to move all but key staff out of London into less glamorous offices in the UK Regions.

This is a key focus of BT, which has an 80 million sqm property portfolio including buildings of older vintage. “What we are doing is moving staff out of newer buildings like City Place at Gatwick and upgrading older buildings such as two technical centres we’ve recently fitted out at Dorking and Crawley,“ says Mr Wingrove.

“We are looking to reduce the amount of space we have in the portfolio. We’re now at a ratio of 1.3 people per desk. I’d like to get that up to 1.6 per desk in next three to four years. People want more informal and communal spaces.”

“The next generation will work at times which suit them. We’ll be operating 24-hour buildings and we’ll have to think about managing them differently. Lines between work and play will be blurred. People could well work from the pub.”

FIT-OUT OF THE FUTURE

We’ve done a few jobs with Ibex recently including two technical centres in Dorking and Crawley. Our people were pleasantly surprised by the quality of space and finishes. There’s been lots of plaudits for that.

Gary Wingrove Head of Construction Programme Management, BT

WHAT ELSE IS NEW?

Julie Kortens Head of Corporate Services, Channel 4

We’ve worked with Ibex consistently over the years. They are one of the few fit-out contractors who can work in a live broadcast environment. One of the reasons we go to them is because their Managing Director Mark Taylor gets personally involved. I would say they are aligned with us culturally. Because of the nature of what we do our agenda and brief tends to shift. The team at Ibex is flexible enough to accommodate us without significant impact on the commercial side.

Simon Jackson Principal, Gensler

We’ve done some excellent projects with Ibex over the years – including DTZ headquarters and ZBI. They have some great people, who have been with the firm for a while.

While the changes in the delivery of office fit-outs may not be quite as dramatic as the changes in technology we use in them, contracting has certainly moved on too in the last 15 years.

Ibex’s Clients say the industry has become more professional, less adversarial and much slicker with fewer wet trades. Traditional contracting has given way to more design and build, and lead-in times have been cut to the bone. The recession, too, has taken its toll.

“At the moment there’s a trend to lease furniture and spread the cost over a longer period,” says Mr Day. ”Cash is tight so companies are looking at a low cost approach to furniture and finishes. Clients are more sensitive about spending capital than they have ever been before.”

He says there is a general tendency for clients to go for the lowest bid when procuring fit-out services – “but if we get involved, we make sure it’s properly benchmarked. If contractors operate at a loss they then spend their time looking to make it up in variations.”

Another recent development is for many big companies to procure the work through a centralised procurement team – including e-bidding on line, which Mr Day believes is actually compromising quality.

We’ve also seen the shift of design and build contracting from smaller jobs to widespread use. Says Mr Day:

“The quality of specification is not as good or as detailed as it was – bills of quantities have gone and documents that come to contractors are far less detailed. Of course, because of the holes in the contract, the risk is greater for the contractor and the clients pay a higher price.”

BT’s Gary Wingrove adds: “In terms of procurement,we are moving away from frameworks and going to the traditional model of tendering. At the current prices, why wouldn’t you?

“We are also tending to go for design and build – it lets you be a bit nimbler. Interiors companies are responding well to it and are happy to take on design responsibility to get the work."

Many clients are noticing an all-round improvement in customer service, says Julie Kortens, Head of Corporate Services at Channel 4.

"The fit-out industry has matured a lot in the past 15 years. The contractors are now a different type of animal. They are now much more professional and switched on to what users and occupiers need. They are no longer as adversarial as they were back in the 1980s and 1990s. And they are far slicker than ever before.”

Alan Day Partner Project Management and Consultancy, Cushman & Wakefield

Article written by Denise Chevin Freelance Journalist and ex-Editor, Building Magazine

I always enjoy working with Ibex. We’ve worked with them on lots of projects over the years including Discovery TV at Chiswick Park, Schroders offices in Gresham Street and the Wellcome Trust. They’re genuine people, hard working and dedicated, non-adversarial, and always want to please the client.

CHARTIS

Level 5 & 6, 150 Cheapside, London EC2V

4,645m2

4.5M

18 Weeks

FIT-OUT

CELGENE1 Longwalk, Stockley Park, Uxbridge UB11 Multi Million

BRITISH TELECOMMUNICATIONSLondon EC1N Essex CM14 London WC1H Gatwick RH6

RUSSELL REYNOLDS ASSOCIATESAlmack House, 26-28 King Street, London SW1Y

2,415m2

Multi Million

16 Weeks

7,000m2

4.8M

16 Weeks

FIT-OUT REMAINS AT THE CORE OF OUR BUSINESS FOR 15 YEARS

Over the past 15 years the fitting out of offices and commercial space for end users and developers to Cat A or Cat B standards has remained at the core of the Ibex business model. Ibex has managed to maintain its position as a premier brand working on a wide range of project values for a multitude of clients across the financial, legal, advertising, telecoms and corporate sectors. We continue to enjoy the patronage of several respected clients and developers who return to Ibex because they get a high level of service and the successful delivery of their projects.

CHANNEL 4 TELEVISION

124 Horseferry Road, London SW1 Multi Million

Multi Project

DTZ HQ125 Old Broad Street, London EC2

JTI GALLAHER HQMembers Hill, Weybridge, Surrey KT13

LONDON SCHOOL OF HYGIENE AND TROPICAL MEDICINE15-17 Tavistock Place, London WC1H

3,065m2

5.5M

31 Weeks

6,038m2

5.4M

24 Weeks

8,361m2

6.2M

23 Weeks

Claire O'Connor, Estates Manager London School of Hygiene and Tropical Medicine

"Ibex have recently completed a £5M project for London School of Hygiene and Tropical Medicine. Works involved the construction of a new four storey extension. I am pleased to say that Ibex completed the project to the standards required and we would work with Ibex again."

NETWORK RAIL

Reception, 2nd, 3rd & 4th Floor, Milton Keynes

9,588m2

2.5M

UK REGIONS

ACL - RICOH ARENACoventry

6,503m2

4M

22 Weeks

WELLCOME TRUST78-84 High Street, Birmingham

DRIVING STANDARDS AGENCYAxis, Upper Parliament Street, Nottingham

5,016m2

4.2M (3 contracts)

4 + 6 + 20 Weeks

195m2

177K

5 Weeks

EXTENSIVE UNDERSTANDING AND KNOWLEDGE OF THE UK REGIONS

Since the opening of a UK Regions office in 2003, Ibex expanded quickly into Birmingham and more recently the Thames Valley, opening another office at Stockley Park which will target work around the M25. Ibex has also managed to identify and secure an enviable knowledge of the regional market place including the trade contractor supply chain required to complete all projects to the standard required by our clients.

HARRODS87 - 135 Brompton Road, Knightsbridge, London SW1

1,350m2

3.3M

60 Weeks

HALCYON PROPERTIES3 Lovat Lane, London EC3R

HEATHWEST4 West Over Hill, West Heath Road, London NW3

2,044m2

15M

104 Weeks

1,000m2

6M

48 Weeks

RESIDENTIAL & REFURBISHMENT

RESIDENTIAL & REFURBISHMENT SECTOR GROWTH

Increasingly the refurbishment of buildings for either commercial or residential use has become one of the main drivers for growth for Ibex in the past few years. This reflects the changing dynamics of the market place as developers remodel and refresh tired space for letting to commercial office tenants. Over the past five years we have developed a credible refurbishment service backed by a technical team with the required knowledge and professional skills. Clients are keen to work with a contractor who understands end user requirements but also has the technical skills to complete projects to a high standard.

ERNST & YOUNG1 More Place, London SE1

84m2

200K

7 Weeks

CHUMLEIGH GARDENS CAFEBurgess Park, Albany Road SE5

SOMPO JAPAN INSURANCE CO.First Floor, Devonshire Court, London EC2

882m2

572K

7 Weeks

510m2

1.2M

8 Weeks

SPECIAL PROJECTS COMPLIMENTS FIT-OUT DIVISION

Often complimenting the skills and range of services offered by the Ibex Fit-Out teams, Special Projects was set up four years ago to target projects which are smaller in size (less than £0.75M), and follow on from completed projects or require a different approach given the nature of the client and scope of the project. The Special Projects team is able to respond quickly to these demands and has the capabilities to provide a high quality service.

SPECIAL PROJECTS

Engine Group London

AWARDS

BCO Award (London) 2001

Winner: Best Fit-out Workplace for BAT Imagination and Evolution

BCO Award (National & London) 2002

Winner: Best Fit-out Workplace for Bloomberg European Headquarters

D&AD British Design and Art Director Award 2003

Winner: Bloomberg European Headquarters

BCO Award (Regional) 2003

Winner: Best Fit-out Small Workplace for Workforce Headquarters

Building Magazine Award 2003

Winner: Interior & Specialist Contractor of the Year

Times & Gestetner Award 2003

Overall Winner: The Digital Office Collection for Bloomberg LP

FX International Design Award 2003

Winner: Best Medium to Large Office Fit-out for Corinthian Television


Winner: Best Fit-out Major Projects, (North England) for N. Brown / JD Williams

FX International Design Award 2006

Winner: Total Workplace Concept for Red Bull, London

AIA Chicago 2007 Excellence in Architecture Award

Winner: For Kirkland & Ellis, London

Building 2007 Specialist Contractor Awards

Winner: Fit-out Specialist of the Year


Winner: Best Fit-out, for Driving Standards Agency

Considerate Constructors Award 2009

Silver: Debevoise and Plimpton, London

Association of Interior Specialists 2009

Silver: Engine Group. London

Considerate Contractor Scheme 2009

Highly Commended Gold Award: Halcyon Properties, London

Considerate Constructors Award 2010

Silver: Caxton House, London


Highly Commended: Aqua Restaurant, London


Nominated for Major Project: Russell Reynolds Associates, London

Halcyon Properties London

Aqua Restaurant London

Debevoise & Plimptons London

STAN

DARD

10 Keys is the Ibex ‘DNA’ which maps the processes and systems by which all projects are managed and monitored as part of the Quality Management Systems. Ibex have also consolidated our environmental management system, ISO 14001 and use this tool for complying with the relevant environmental regulations, achieving self-defined environmental objectives and maintaining continual improvement of performance.

istandard is an approved method, implemented by a dedicated Ibex team during the Project Close Out period, to ensure a consistency in the level of quality and client satisfaction at Handover. This is also measured as part of the Quality Audit system with rigorous metrics and awards for best practice and approach.

Ibex take the environmental and sustainability agenda very seriously. To reflect this we have not only consolidated our environmental management system (ISO14001) but also achieved accreditation as a BREEAM Office Assessor for clients such as DTZ, Canada Life, Network Rail and Trillium.

As part of this process we have achieved a Planet Positive and SKA accreditation which gives us 110% carbon free status and now impacts on the whole business as we use recycled paper and ensure sites identify and recycle waste to our strict standards.

We continue to master all of our projects to ensure best practice and our high environmental standards are maintained.

All of the information displayed or listed in this brochure can be viewed online at ibex-interiors.co.uk.

We regularly update the website with breaking news and any relevant reports or media coverage.

SPECIALIST SYSTEMS

SUSTAINABILITY & THE ENVIRONMENT

IBEX ONLINE

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Chancery Exchange 10 Furnival Street London, EC4A 1AB

020 3206 4300

020 3206 4301

12A Fleet Street Birmingham B3 1JL

0121 236 9369

0121 236 4367

Lakeside House 1 Furzeground Way Stockley Park Uxbridge, UB11 1BD

020 8622 3041

020 8622 3281

ibex-interiors.co.uk

[email protected]

printed on recycled paper

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