Compaq Global Services Solutions for eGovernment Dan Bell Customer Service State and Local...
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Transcript of Compaq Global Services Solutions for eGovernment Dan Bell Customer Service State and Local...
Compaq Global ServicesSolutions for eGovernment
Dan Bell
Customer Service
State and Local Government
Knowledge Knowledge ManagementManagement
GlobalGlobalValue ChainValue Chain
Customer Customer RelationshipRelationshipManagementManagement
NonStop™ eGovernment Infrastructure
. . . SOLUTIONS
eGovernment IT Infrastucture
Availability Performanceand
Management
Security
CustomerCustomerNeedsNeeds
Compaq Compaq and Partnerand PartnerSolutionsSolutions
Plan, Design, Implement and Manage
HIGH AVAILABILITY is our business
AlphaServers 8-Way ProLiant Servers NonStop™ HimalayaHimalayaNonStop™ IntegrityIntegrity
Compaq Services Compaq Services high performance, high availabilityhigh performance, high availability
Compaq Services Compaq Services high performance, high availabilityhigh performance, high availability
ScalabilityManageability
Software Networks
LinuxLinux
OpenVMS
What do these Stateshave in common?
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Compaq Global Services and Success in a 24x7,
eGovernment marketplace
Compaq Global Services and Success in a 24x7,
eGovernment marketplace
Services to Support the Solution
Solutions to Support eGovernment
CarePaq and Priority Services
Simple Service Packages to Uplift or Extend Hardware Warranties.
Also, Installation and Startup Services
Standard Contractual Hardware and Software Services
Protecting Your Investment After the Warranty
Compaq Assisted Services
IT Support Services
Helping to Get your Infrastructure Support Requirements Met
Seats Management
A innovative Approach to Acquiring Technology and Services
Types of Assessment/Healthcheck Services
TCO AssesmentAvailability AssessmentAvailability ReviewAvailability PartnershipSystem HealthcheckNetwork HealthcheckInternet Security Healthcheck
Asset Management
Rapidly-expanding/shrinking number of IT assets More asset types
– PCs and Laptops, Plotters, Printers
– Handheld PC’s and PDA’s
– Servers
– Network products
– Storage products
– Complete storage systems, i.e., SANs
Asset Management from
Compaq Global Services will offer solutions based on:
•AssetCenter•Infrastructure Desktop
Discovery (IDD)•Infrastructure Network Discovery
(IND)•Get.Resources!
Global Services
Compaq Global Services will provide:
•Implementation Consulting and Planning
•Installation and Configuration•Startup Services•On-going Support
Planning
Planning - Deployment - Manage & Support
Planning - Deployment - Manage & Support
Planning - Deployment - Manage & Support
Planning - Deployment - Manage
Planning - Deployment - Manage & Support
HubsHubs
DesktopDesktop
ApplicationServers
ApplicationServers
handheldhandheld
Print Servers
Print Servers
InternetInternet
Exploding into the Network . . .
RoutersRouters
WirelessWireless
StorageStorage FirewallFirewallWeb Server
Web Server
FileServers
FileServers
SANSAN
eProcurementFinancialReporting
ITAuto DiscoveryAnd Tracking
SW LicenseTracking
And updates
Asset Management
Complete AssetCenter Capabilities
Asset Data DiscoveryAsset Data Discovery
ReportingReporting
• Physical Attributes
• Electronic Distribution
• Version Tracking
• License Tracking
• IMAC Data
AssetCenterAssetCenter
eProcurementeProcurement• New Equipment
• Upgrades
• New Software
• Lease Agreements
• Services
• Detailed Cost Tracking
• Expense Allocations
• Contract Status
• Lease Status
• Services and Warranty
Interface to ERP, Interface to ERP, HR, Help Desk, HR, Help Desk, System System Management, etc.Management, etc.
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Definition of Seats Management
Compaq Customer Services assumes responsibility as the services ‘Prime Contractor’ for a wide array of IT support functions
Managed Services combines multiple point services in a cohesive service solution focused on the support of a customer’s IT infrastructure
Managed Services integrates all key Customer Services offerings including Lifecycle Services
Managed Services helps customer address key organizational challenges
Recent Information Week Survey of 250 IT Executives:
Some key organizational challenges: Provide adequate IT support to Users Negotiate purchase or support agreements Manage relationships with multiple vendors Outsource IT functions Keep up with pace of change
Seats Management