Company Profile - JICSI€¦ · Training 12 3.1 Training 13 In-House 13 CCS (Certified Customer...
Transcript of Company Profile - JICSI€¦ · Training 12 3.1 Training 13 In-House 13 CCS (Certified Customer...
Company
Profile
Jakarta International
Customer Service
Institute
[email protected] 0858-8338-3383
(021) 22545241
www.jicsi.co.id
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
Introduction 1
About Us 2
Vision 2
Mission 2
Our Business 3
1. Recruitment and Agency Specialist in Customer Service 5
JICSI Recruitment Process 6
Benefits Of Recruitment with JICSI 7
2. Outsourcing 9
Job Function 10
Benefits Of Outsourcing with JICSI 11
3. Training 12
3.1 Training 13
In-House 13
CCS (Certified Customer Service) 13
Online Training 14
3.2 Advance Training 14
Advance Training Topic 14
4. Survey Customer Satisfaction 15
Advantages of Acquiring “JICSI” 16
Our Client 18
Messages of JICSI President 19
Table of
Content
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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In today’s business environment, competition is very tough. Many new
companies both local and foreign are entering the Indonesian market. As
competition becomes more stiff most companies focus their competition on
price and product, however only few companies would like to focus in
competing for customer service quality. This is the aspect of customer service
is what we would like to offer to your company.
Introduction
Here are 5
reasons Why
Customer
Service is Very
Important
Customer service
builds trust
Customer
service
matters more
than price
Customer service
builds brand
awareness
Good customer
service reduces
business
problems
Good customer
service is attractive to
the customer
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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.
About Us
Vision
We envision to provide companies in Indonesia with assistance in all
aspects of customer service to keep them competitive in facing a tough
global environment.
1. To supply companies with manpower who are well trained to do
customer service for the company’s “front of the house and back of the
house” functions.to ensure good customer service to both it’s external
and internal customers.
2. To provide companies with innovative training to ensure that its human
resources are always equip with relevant skills to keep them always
competitive to face the tough global business environment.
Mission
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Our Business
-1-
Recruitment and Agency
Specialist in Customer Service
-2-
Outsourcing
-3-
Training
-4-
Survey Customer Satisfaction
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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-1-
Recruitment and Agency
Specialist in Customer Service
Our Business
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Our Business
As we hire new customer service, we should think about the long-term value
they’ll bring to your team and your company.
Establishing the right recruitment strategy is essential for company in order
to create a defined customer experience and positive internal culture. In
today customer service is an in-demand industry. With more and more
businesses recognizing the importance of strong customer interactions,
employment in customer service is expected to grow by 5% until 2026.
The role of a customer service representative is also changing. As today,
customer service is more than just answering phones and taking basic
questions. It also includes communicating via social media, email, chat tools,
and other platforms. Successful customer service employees also require
specific traits and skills, including patience and problem-solving.
Great Customer service means managing the relationships you have with
your customers, making sure that customer are satisfied so that they’ll share
positive feedback, especially on social media
To help you improve your customer service recruitment strategy, We are The
Jakarta International Customer Service Institute will help you to recruit the
best of customer service, to reduce customer service turnover rate, improve
the quality of your hires, and increase the efficiency of the entire hiring
process.
1. Recruitment and Agency Specialist in Customer Service
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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JICSI
Recruitment
Process
Basic Concept Of Customer Service
Communication skill for Customer Service
Handling Complain
People Development
English for Call Center
Attitude Test & Aptitute test
Accept
Placement
Continuous Training
Training
Request
Recruit
Selection
Proposed
Reject
Reject
Passed & Certification
Agreement
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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The manpower we offer your company have already
completed Customer Service training before we offer
them to your company.
1. Customer Service Training
The manpower we offer your company have already
passed the standard Customer Service in both written
and practical tests before we offer them to your
company.
2. Written and Practical Test
The manpower we offer you have already passed the IQ
Test, Work Attitude and Aptitute Test before we offer
them to your company.
3. IQ Test, Work Attitude and Aptitute Test
Benefits Of
Recruitment with
JICSI
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Outsourcing
Our Business
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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2. Outsourcing
Our Business
Outsourcing has revolutionized the way business is done in almost all
sectors. It was a gradual process that evolved with time and as per the latest
requirement in the industry. The basis of outsourcing business is to
accelerate the pace of one’s business and increase its efficiency.
Considering the dynamism of today’s complex business operation,
outsourcing is certainly a blessing for the business community as a whole.
According to the latest estimate, around 43% of the manufacturing industry
outsources their work from time to time.
Now, the entire outsourcing business is likely to grow via the use of
centralized technology. Some newer aspects of technology and IoT such as
AI and automated chat bots are also likely to be unilaterally introduced in
more outsourcing businesses
Especially, the businesses and industries relating to innovation, technology,
social responsibility and data security will see massive growth in
outsourcing.
We JICSI have outsourcing programs for all your needs and solutions for
every staff issue specially customer service you may face. From temp
services to business process or back office outsourcing , our solutions are
designed to fit you like a glove.
Having solutions that cleverly fit your own particular business model and
requirements will help you face challenges and reach objectives that are
critical to your success. We can do that and much more for you. It’s what we
do.
JICSI offers solutions tailored to your needs positions at levels : Customer Service for all areas.
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Customer Service For Telecommunication Industri
Customer Service Call Centre
Customer Service Receptionist
Customer Service For Sales
Customer Service For Staff Administration
Customer Service Sales Promotion Girl (SPG)
Customer Service For Bank Industry
Shop Customer Service
Customer Service For Restaurant
Customer Service For Hotel
Job Function
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Benefits Of
Outsourcing
with JICSI
Cost Advantage
Time Zone Advantage
Access to Skilled Resources
Increase Efficiency
Focus on Core Areas
The most obvious and visible benefit relates to the cost savings that
outsourcing brings about. Get your job done at a lower cost and at better
quality as well.
Can do job better with their knowledge and understanding of the domain.
This leads to an increase in productivity and efficiency in the process
thereby contributing to the bottom-line of your company.
Outsourcing your business processes would free your energies and enable
you to focus on building your brand, invest in research and development
and move on to providing higher value added services.
You no longer need to invest in recruiting and training expensive resources for
your business. Providers like Jakarta International Customer Service Institute (JICSI)
take care of the resourcing needs with their pool of highly skilled resources. The
resources employed by JICSI are well educated in the respective business areas
and are experienced in handling the Customer service.
Apart from the cost advantage, the other much touted benefit has to do with the
time zone differential between your country and the location you are outsourcing
to. Get your job done while you are closed for the day and wake up to your service
being delivered the next morning. This unique advantage gives you the benefit of
round-the-clock business operations
Faster And Better Services
We make your service offerings better with high quality deliverables and decrease
the lead time it takes for your product to reach the marketplace. Thus you would be
faster in getting your ideas converted into products and better at delivering the
value-added proposition.
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Training
Our Business
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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To provide companies with innovative training to ensure that its human resources are
always equip with relevant skills to keep them always competitive to face the tough global
business enviaronment. We provide the following training advantages.
We offer top-quality in-house training, in a wide range of subjects, at a sensible price. All
our programmes are delivered by independent subject specialists who also have
outstanding training skills, in the following main areas:
1) Basic Concept Of Customer Service
2) Communication skill for Customer Service
3) Handling Complain
4) People Development
5) English for Call Center
In-House
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CCSP (Certified Customer Service Professional)
This program is a professional certification
tailored to fit the schedules of busy
professionals. With offline and online learning
platform and multimedia study materials; this
program provides participants with our easy-to-
access and revolutionary training platform.
This platform includes audio interviews with
industry experts, instructional videos covering
the best practices, fundamentals, and insights.
With case studies and the appropriate coaching,
participants will master the skills necessary for
appropriately attracting, retaining, and creating
loyal customers and clients in order to build a
business with exceptional customer service.
Best practices for all points of contact with
customers will help to instill the confidence to
handle each customer with care and respect
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3.1 Training
Our Business
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Online Training
Most of us would love to invest a fortune in higher education to further our careers.
However, going back to school or taking courses can require a lot of time and money.
JICSI will provide training on line to enhance your knowledge, skill, and attitude related
to customer service. Can be done easily during free time and paused when necessary.
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3.2 Advance Training
The Customer Service Professional
Challenges of Customer Service in Globalization
How to build Customer Service Corporate Culture
Providing Quality Service to a Diverse Customers
Stategies to improve Verbal and Non Verbal Comunication
How to Build Customer Service Corporate Culture
The Art of dealing with Difficult Customers
Managing Employees with Diverse culture
Cross- Culture Customer Satisfaction
Many Other Relevant topics, etc
Advance Training Topic
Our Business
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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-4-
Survey Customer Satisfaction
Our Business
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Our Business
Successful customers are the lifeblood of any business. They’re what
transforms your growth from a funnel into a flywheel. You can create
happy customers, but to do it you have to truly understand them and
how they think about you. Do you know how satisfied your clients are
with your services, products and their overall experience with your
company? If your answer is “not really”, then you need to take action
and find out As Soon As Possible.
Customer satisfaction” is a crucial aspect of your business that you
need to assess continuously if you want to survive and thrive in the
long term. And if your company is bigger than a mom-and-pop where
you have direct feedback from your clients, then you need to start
using surveys.
Customer satisfaction surveys are valuable tools that help businesses
discover the level of satisfaction of their clients with the company’s
products or services.
Through these surveys, you can discover:
Your happiest customer that you can then turn into ambassadors
Your unhappy customer and the situations that lead to their
dissatisfaction that need to be fixed
The overall level of satisfaction with your company/brand.
4. Survey Customer Satisfaction
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Your employees will have a better understanding of
customer service and they will feel confident in applying
customer service in all their work.
Best Knowledge of Excellent Customer Service
This will open better opportunities for your company
locally and internationally as your company can serve
better your customers in a globally oriented market.
Oppurtunity for Globally Oriented
This will primarily improve the way your employees serve
each other as they do their roles and responsibilities
within the company.
Improve Quality of Company
This will create a good corporate culture of customer
service within the company thus everyone can work
horoniously to achieve company goals.
Improve Corporate Culture
Advantages
of Acquiring
“JICSI”
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Our Client &
Partner
JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE www.jicsi.co.id
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Messages of
JICSI
President
We are now living in a “fast paced world” were human way of
thinking and behaviour of the past is very different than the present,
JICSI recognises this fast changing shift in customer behaviour,
lifestyle and expectations. Certainly this gap that had also brought
changes in expectations, behaviour and lifestyle which have driven
companies to do business differently, in order to survive in a very
globally competitive world.
The Jakarta Institute of Customer Service is here to help local
companies aquire local manpower to meet their business needs.
Likewise this also provides good opportunities for Indonesian youth
to grasp the opportunity for jobs. We are here to help both
businesses and the many Indonesian youth to grasp the
opportunities happening in Indonesia.
Sincerely yours,
DR. RUDY