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COMPANY PROFILE

Table of Contents

No Title Page No

1 Introduction 3 - 4

2 Scope of Activities 5

3 Company Partners & Locations 6

4 Vision, Mission and Values 7

5 Quality Policy 8

6 Certificates 9 – 11

7 Organization Chart & Customer Oriented Diagram 12

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1 INTRODUCTION

Nikan Group of Companies

Nikan Group is an Iranian group of companies that is active in Transportation sector and trade and is one of sister company of Azersun Holding in Azerbaijan, Intersun holding in dubai , Etsun trading in Turkey and IKRA transportation in Turkey which are all family companies.

The group consist of 5 transportation companies which are Nikan Tarabar active in road transportation, Pakan Tarabar is active in transit of Oil and petroleum, SWAP and Oil shipping, Nikaranan Savalan is a carrier company, Aghri Bar a warehouse located in Bazargan and carry out custom clearance and indoor transportation, Ocean Voice Shipping located in Dubai, is a shipping forwarding company and other companies like Nikan Trade established in Iraq doing trade of FMCG goods and NeginSabz in agricultural and Dairy cattle sector.

Among mentioned companies Ocean Voice Shipping L.L.C is a strong Freight Forwarding Company, has its headquartered in Tehran and has important operations in Iraq, Turkey and Azerbaijan. The Company activities include the transport of Iranian imports and exports, in addition to inbound and outbound transit cargo. Recently the company has strengthened its infrastructure in terms of technology and service that are underline as below:

Implemented ERP (Enterprise Resource Planning) system in the Iranian forwarding and transport sector.

A fleet of 30 new Mercedes truck-trailers and some 150 oil tanker semi-trailers

Encompass more than 700 contracted Truck trailers that are doing services especially to Azerbaijan and Iraq border.

Implemented online customer service portal so that customer can easily track their goods and other required information.

Have online GPS system

25000 square meters Terminal and 3500 square meters warehouse with all other facilities and services such as Restaurant and quest house.

Its staff consists of 120 people, most of whom have received professional training, such as Fiata and IRU courses

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Rail Transport

Nikan Tarabar is a member of Fiata, IRU and the Iranian Chamber of Commerce, Industries and Mines and has branches in most of Iran border

Ocean Voice Shipping Company is one of the sister company of Nikan Group in Dubai. The company started its activity in 1996. One of the significant reason that Ocean Voice has launched its activity in Dubai is because of the fact that Dubai is a strategic hub in middle east and Ocean Voice is acting as a hub for the Nikan Group of companies in order to interface and communicate easily with trader and importer to provide door to door service and lower customer risk in the region. The company’s main activity is coordinating any type of containers that are shipped to Middle East and CIS countries, also arrange cargos that are imported, exported and re-exported from Dubai to other countries.

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Al Safa Tower, Ocean Voice office 301

2 Scope of Activities

Ocean Voice Shipping being a part of the NIKAN GROUP enjoys many certification benefits, such as *ITA (International Transport Companies Association) of Iran & *FIATA (International Federation of Freight Forwarding Associations).

The company maintains an unrivalled position in quality* among its competitors. The company has an excellent performance record for its services and customer satisfaction.

The Company is indebted to all its clients for enabling to achieve this distinction through their suggestion, complaints and appreciations

Ocean Voice Shipping role and Responsibilities In international trade:

•Provides strategic solutions of long distance product sourcing and movement

•Provides capabilities interfaced across a range of different transport modes

•Delivery and customs clearance

•Cargo handling and distribution management

•Intermodal transport services

•Consultancy/advisory services on international trade

Ocean Voice Shipping company scope of services:

On behalf of the Consignor (Exporter) On behalf of the Consignee

Book space with carrier Receive and verify relevant documentsChoose route Monitor cargo movementTake delivery Take deliveryArrange warehousing Arrange customs clearanceNote damages/loss Weigh and measure cargo Assist in pursuing claimsAdvice on insurance Warehousing and distributionMonitor cargo movement Receive and verify relevant documentsStudy L/C provisionsTransport the goodsPay fees and other chargesAttend to foreign exchange transactionsArrange for transhipments

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3 Partners

Office Locations

UAE, Dubai Office

Al Safa Tower- Sheikh Zayed Road, Office 301, 3rd FloorTel: +971 4 385 95 35 | Email: info@oceanvoicellc.aeFax: +971 4 385 95 25 | Website: www.oceanvoicellc.ae

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4 Vision, Mission & Values

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To become the most efficient and reliable freight forwarding and shipping company in the region.

To provide efficient services to all customers and thereby build

costumer loyalty and satisfaction.

Commitment to work Trust & Integrity Business Ethics Mutual Respect Team Work

5 Quality Policy

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Ocean Voice Shipping has identified the following as its objectives for achieving customer confidence and satisfaction:

Provide reliable service. Completion of job on time Providing information as required by standard and

requested by the client Improve quality of service with possible means Assure availability of qualified, professional and properly

trained staff for all the works undertaken

Ocean Voice Shipping management is committed to good professional practice and to the quality of service.

Ocean Voice Shipping Quality Manual and its associated procedures are a documented system to implement the requirements of ISO 9001:2000 and for continual improvement of the system

The company ensures that all personnel are familiar themselves with the quality documentation implement policies and procedures in their work.

Rohollah Gozal

6 Certificates

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10

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6 Organization Chart

Organization Chart F-6.1

6 Customer Oriented Diagram

Customer Oriented Diagram F-6.2

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Managing Director

Manager

Operations Manager

Accounts Dept. Sales & Marketing Administration Dept.

Al Safa Tower, Sheikh Zayer Road, Dubai – UAETel: +971 4 385 95 35 | Fax: +971 4 385 95 25 | www.oceanvoicellc.ae

Email : info@oceanvoicellc.ae

A H & P IT Solutions Design

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