Company Profile - MegaaOpes BPO V5

Management TeamKannan R – Managing DirectorKannan R comes with 12 years of experience in BPO (Inbound & Outbound), KPO (Mortgage – US), Data management, Operations, Transition, Risk Management, Learning and Development.

Shamala Srinivas – HR Manager Shamala comes with an experience of 5 years in BPO. Shamala specializes in Operations, team handling, Risk Management, Attendance, Recruitment and Payroll & Transition.

Infant Gregori – General ManagerInfant comes with an experience of 7 years in BPO. Infant specializes in Operations, Process Transition, Risk Management, Training & Data Management

Hameed – Project LeadHameed comes with an experience of 4 years in BPO. Hameed specializes in Operations, Process Transition, Risk Management, Training & Data Management

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Introduction

MegaaOpes Solutions provides clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since MegaaOpes inception in 2013, our goal has remained constant - to reduce client operating expenses, increase cash flow, and improve their customers' experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes MegaaOpes the choice for BPO solutions.

To meet and surpass the growing and complex needs of our clients, MegaaOpes services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. MegaaOpes provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.


ServicesJob Placement Services

MegaaOpes Solutions as a team is focused in delivering client requirements with high priority. Our HR team is well experienced and has always focused on customer satisfaction. We deliver what client requires and hence we are clients choice.

Our Clients Babajob First Source 247 Customer Aegis (Domestic) Serco (Domestic & International) Hinduja Global Services (Domestic & International) Magnum Info tech ( Domestic & International) First Advantage


ServicesBPO – Call Center

MegaaOpes Solutions provides clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base.

Mortgage• Valuations for both Appraisals and BPO• Title (typing, Examination, Searching, screening, HUD preparation, closing,

funding and Curative• Mortgage processing

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Services – BPO (Domestic)MegaaOpes delivers innovative and value added business process management services across the customer lifecycle. The company offers a comprehensive suite of business process management services through a combination of deep domain knowledge, strategic alliances and internal competencies backed by the right technology.

Below are the services provided to our clients (Domestic) Corporation Bank – Inbound Customer Service Vodafone – Outbound Sales (End to End) Tata Docomo – Outbound Sales (End to End) MTS Broadband – Outbound Sales Getit – Lead Generation Process

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Services – BPO (International)

Below are the services provided to our clients Education Search (US Outbound) US Energy Campaign B2C (US Outbound) Medical Insurance (US Outbound) Office Supplies (Canada B2B Outbound) Energy (Canada Outbound) Telecom (US & Canada Outbound) Events and Shows (UK Semi Voice) Tech Support (US Inbound) Data Search (UK & US) Data Accumulation (UK) Australian Energy (AUS) Australian VEET Campaign (AUS) Energy Lead Generation (UK) Tech Support (Outbound & Inbound) - US

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Services – Lead Generation

MOS has a special team to generate leads in terms of exhibitions. MOS experienced data team has and is delivering clients with exhibitors list for all verticals.

We deliver the quality leads using 2 levels of operations.

Tier 1: Tier 1 team extracts the data of all the companies using customized software and verifies the same using world search engines.

Tier 2: Tier 2 team call those leads and confirm the contact information of the decision makers.

Our experience quality team checks on each and every leads generated to ensure the quality with quantity. We have catered clients across the global with 99% accuracy. We also guarantee free replacements if any leads found faulty until 3 months from the delivery which is rare to happen.

Megaaopes Solutions


Clients


Man Power CapabilityMegaaOpes Solutions initially started with Job Placement and Training for IT and ITES companies. MegaaOpes has a strong HR base who have catered the top IT and ITES companies with the best candidates within clients TAT with an average attrition rate of 12% for the last 1 year. Our recruitment team are capable enough to cater man power in any stream of work within the due time using web portals and other available resources. And our team is still delivering the best to our vendors in IT and ITES company with the best candidates. Our database consists of over 50,000 job seeker resumes which is used and maintained effectively whenever the requirement arises.

MegaaOpes BPO has both experienced and fresher's with 60:40 ratio. For the current processes clients have no limitations on the education, however as per our company policy we hired candidates who have completed 12th and above. Before hiring candidates we do back ground verification on the below. Work Experience Education Criminal background Check Drug abuse

MegaaOpes Policy also includes to do back ground check every year to check on the criminal activity and Drug abuse during the tenure.Please note: Verification is done by a 3rd party vendor. To be continued…….

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Infrastructure Captive power to ensure that operations are not affected even when the main power

fails Dedicated IT and support teams at each facility to ensure immediate attention Sufficient spare capacity to enable quick scale up Multiple communication channels to facilitate interaction Web based project management software to enable you to access current project

related information and reports

Security Infrastructure

Cisco PIX firewall 3DES support for secure VPN communication MacAfee Enterprise suite for virus prevention and cure Spam filter for internet access & mail server URL filtering application from


Information SecurityManagement are aware of importance of information security and our policies are bound to abide Data Protection Act. Below are few of the steps taken to secure the data.

Physical Security• Security personnel man in our center 24/7• Stringent electronic access card control for all employees/visitors who enter our premises• Additional access control devices restrict un-authorized entry into our centers• Fire prevention and disaster evacuation plans and procedures for minimum damage


Information Security People and Culture

• Adequately trained teams which understand clients' security requirements• Legally binding confidentiality agreements for all staff members• Information is shared only with people involved directly in the project, on only need-to-know

basis• L & D team ensures staff's awareness and sensitivity towards security issues and imparts

special training for clients where additional security is required.


Information Security

Technology• Technology-driven detection systems to ensure complete data security• No external drives on the systems to prevent data theft by the staff• Back-Up Drive Management for all workstations with restricted print permissions to prevent

misuse• Well-maintained audit trails for all our system activities including internet usage• Network and Windows Login, PC 'locking' and secure email with digital signatures• Single sign-in to enterprise and desktop applications• 100% redundancy for business continuity:• Internet redundancy through Marine Optic Fiber Cable (Trans-Atlantic and Trans-Pacific), and

satellite communication• Power redundancy through power failover system, UPS and power generators


Information SecurityNetwork Security

• Facilities for administrative monitoring, auditing and reporting to secure data at every stage• No hardware resources available on the network• Workstations and networks are secured by anti-virus, anti-malware, anti-phishing, spam

blockers, URL filters, and other standard protections


Contact

Registered Office#4, 1st Main 2nd Cross WestL N Colony Yeshwanthpur Bangalore 560 022 - IndiaWebsite: www.megaaopes.inEmail: [email protected]: +91 9611101670

Business OfficeMegaaOpes Solutions#1, Leela Mansion, 2nd FloorMSR Main Road, MathikereBangalore – 560 068 IndiaContact: +91 9611101670LL: +91-080-41256778

mailto:[email protected]


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Company Profile - MegaaOpes BPO V5

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