Company Profile

Infinx is a global business process management & technology solutions company providing integrated portfolio of outsourcing solutions in areas of Healthcare RCM, Pharmacy, Document Management and IT

It is a part of Tandon Group company, founded in 1979

Principal Office in San Jose, CA with state-of-the-art facilities in Mumbai, Navi Mumbai, Chennai, Bargur, Hyderabad in India

Your Performance,

Process and Program Partners

About Infinx

The Tandon Group comprises of five companies

These companies are working in various business sectors like Manufacturing, Defense, IT-ITES, Electronics, Telecommunication and Luxury & Fashion

Strong presence of 36years in the business with record of delivering high quality products & services to the International Market

About Tandon Group

2004 Year of Inception

100 + IT-BPO Customers

Clients Spread Across 15 Industries

In 2013, there are 1500+ Employees and Growing

Certifications: ISO 27001:2005, ISO 9001:2008, HIPAA Certified

Infinx at a Glance

Complete Portfolio of Solutions

Solution Snapshot

Healthcare Solutions Revenue Cycle Management (RCM)

Healthcare Analytics

IT Enabled Healthcare Products & Applications

Pharmacy Process Management

Document Management Solutions Accounts Payable Management

Indexing & Title Plant Solutions

Specialized Data Entry & Document Processing

Information Technology Solutions Business Analytics

Software Development and Implementation

IT Tools for Business Optimization

ERP (SAP Business One) Implementation

Healthcare Solutions

Healthcare - RCM

Infinx has a strong, proven bouquet of solutions across the spectrum of healthcare RCM that focus on optimization, performance improvement & profitability.

Patient Touch Point Registration & Demographic Entry

Insurance Eligibility & Benefit Verification

Pre-Authorization Services

Billing Services

Charge Entry

Electronic Claim Resolution

Payment Posting

Coding & Transcription Medical Transcription Medical Coding (ICD 9-10Transition) TES Edits Coding Audits

AR Services Denial Management & AR Followup

Credit Balance Resolution

Underpayment Tracking & Resolution

Healthcare - Revenue Analytics & Technology Platform

Infinx has developed innovative IT applications that address specific challenges of the healthcare workflows such as revenue optimization & productivity.

REVENUE ANALYTICS

RCM ProcessImprovement Analytics

Down CodingAnalytics

Account Receivable Analytics

Underpayment Analytics

REVASSURE

Identifies variances in contractual v/s Actual paid amounts

Offers process management torecover underpaid amounts from

payers

Provides analytics to predict futurerisk & offer reconfiguration opportunities

for revenue potential maximization

TRACKASSURE

Actively prevents missing of payments to be posted thus

preventing negative revenue impact

Dashboards to facilitate real time status reporting to clients

iDrive- Server for safe, quick information sharing

Healthcare -Pharmacy

24/7/365

Reliability SolutionsOver 20 satisfied

LTC Pharmacy ClientsServe over 200,000

Beds Daily

Administration & Support

New Facility Setup & Data

Conversion Document Triaging Medical Administration

record (MAR) Entry

Pharmacy Billing Registration & Insurance

Eligibility Denial Management Census Formulary Indexing Payment Posting Medicaid Pending Status Check

Prescription Processing New Order Entry

Refill Order Entry

Healthcare – Tools & Platforms

IT Solutions

Information Technology Solutions

SAP Business One ApplicationsSAP Business One Applications Connector Tools Connector Tools

Integration Tools Integration Tools Communication InterfacesCommunication Interfaces

Infinx has a robust IT solutions team dedicated to designing, developing & implementing business technology in diverse industries.

Business Intelligence Solutions

Custom Application and ERP

Technology Consulting

Mobile Technology

Enterprise AnalyticalSolutions

Enterprise Web Application/ Interactive Solutions

Document Management Solutions

Document Management Solutions

Infinx has a suite of document management solutions that focus on highly efficient, accurate & expertise driven delivery.

Invoice Processing

ACCOUNT S PAYABLE

Order Processing

Sales Order Processing

Cash Application

Refunds and Reconciliation

INDEXING & FORMS PROCESSING

Claims Processing

EOB Processing

Survey Forms

Title Plant Processing

Home Loan Forms

Litigation Documents

Bill of Lading

Freight Documents

Utility Bills

Cheque Entries

Shipping Invoices

Four Strong Pillars of Infinx Operations

Four Strong Pillars of Infinx Operations

Delivery Excellence

Global Delivery Model

Transition Methodology

Talent Transformation & Retention

Training & Development

Human Resources Infrastructure

Facilities Snapshot Business Continuity & DRP

Quality Management

HIPAA

Quality & Compliance

In Focus - Delivery Excellence

Delivery Excellence-Global Delivery Model

ONSITE & OFFSITE

1. Requirement Gathering

2. Analysis & Planning

3. Consulting

4. Client Communication

5. Onsite Co-Ordination

1. Infrastructure Setup

2. Resource Planning &

Management

3. Project Development

4. Delivery

5. Support & QA

ONSITE & OFFSITE

Plan

nin

g

Knowledge Management Communication & Co-Ordination

BestPractices

Infinx Global Delivery Model

Delivery Excellence- Transition Methodology

At Infinx, we have built an efficient, well-orchestrated and precise Transition / Migration methodology that defines our relationship with our clients.

1 Core Transition

As Is Study- Process Mapping, Productivity Metrics, Client ExpectationsDocumentation- SLA, Process Manual, KnowledgeOffsite Team Readiness- Orientation, Training, RapportPilot- Roadmap, Soft Launch

3 Steady State

Continuous Quality AuditsSystematic ReportingPerformance ReviewContinuous Improvement

2 Ramp Up

Incremental FTE Scale UpRecruitment EngineProcess EnhancementsQuality, Productivity, Enhancements post 90days

Our Transition

Methodology

In Focus - Human Resources

Human Resources - Talent Transformation & Retention

Attract MotivateTalent

Transformation

Progress & PromoteStructural change & internal MobilityRetention & Succession planing

Training

Career & executive coaching Training & Development

Develop

Single Enterprise-Wide Competency Framework, Create Leaders

Retentionof critical Talent

Critical Talent IdentificationProfiling, Assessment, Talent Selection

TrainRetain

Human Resources - Training & Development

TrainingNeed Analysis

TrainingObjectives

TrainingDelivery

TrainingEvaluation

CommunicationSkills Training

Voice and accent

neutralization Communication skills Culture Sensitization

Behavioral Training

Interpersonal Skills Effective Planning Problem Solving Decision Making

Process Training

Process Training Client Specific Training On job Training

In Focus - Infrastructure

Headquartered in San Jose, CA

State of the art facilities in Mumbai, Navi Mumbai, Hyderabad, Chennai & Bargur

Headquartered in San Jose, CA

State of the art facilities in Mumbai, Navi Mumbai, Hyderabad, Chennai & Bargur

Infrastructure –Facilities Snapshot

Infrastructure - Business Continuity & Disaster Recovery

Parallel 3 data processing facilities are located in Mumbai, Chennai & Hyderabad Data Replication Capabilities across all centers

Archive and Disaster Recovery

Interconnected delivery centers through site to site VPN tunnel Redundant Servers at each location Redundant Internet Connection

Redundancy

Daily/Weekly/Monthly Data Backup UPS protection to maintain the servers and network devices Power Backup

Data Backup

In Focus - Quality & Compliance

Quality & Compliance - Quality Measures & HIPAA

Quality Structure

Definition of Quality Quality Control Plan Accountability

Quality Control

Process Monitoring Quality Evaluation Root Cause Analysis Corrective Action

Quality Assurance

Data Collection Quality Reports Quality Audits Process Improvement

HIPPA

S E C U R I T Y S T A N D A R D S

Administrative Safeguards

Stringent Security Management Process Architecture

Physical Safeguards

Access Control Workstation Security & Monitoring

Continuous Focus on

TechnicalSafeguards

Access Controlled Environment & Information Transmission Security

The Infinx Edge

The Infinx Edge – True Value Partners

At the core of all our strategic efforts is one singular vision –

"We want to be successful, high value partners to our Clients not mere Vendors"

Alignment

Align to a combined

vision of growth

Alignment

Align to a combined

vision of growth

Collaboration

Work together to drive desired

outcomes

Collaboration

Work together to drive desired

outcomes

Knowledge

Share insights to stay

effective, competitive, sustainable

Knowledge

Share insights to stay

effective, competitive, sustainable

Improvement

Understand Pain points

and develop enhancements

Improvement

Understand Pain points

and develop enhancements

Transition

Focus on integration

and seamless process

movement

Transition

Focus on integration

and seamless process

movement

California, USA

Infinx Services Pvt. Ltd.

4340 Stevens Creek Blvd. Suite 275, San Jose, CA 95129,

Telephone: +1 (408) 404-0500

Fax: +1-(408)-404-0548

Email: info@infinxinc.com

Mumbai, India

Infinx Services Pvt. Ltd.

Unit No. 1, SDF-1, Seepz-Sez,Andheri (East), Mumbai 400096,India 400-096

Telephone: +91-22-4036-3000

Fax: +91-22-2829-0313

Infinx Services Pvt. Ltd.

Plot No.B27, Phase II, Zone ‘B’Mepz-Sez, Sanatorium, TambaramChennai, Tamil Nadu, India

Telephone: +91 44 2262-8600

Fax: +91 44 2262-8612

Chennai, India Hyderabad, India

Infinx Services Pvt. Ltd.

Level - 1, Tower- 2, SEZ IT Park,Raheja's Mind space - South, Hardware Park, Srisailam Highway, Maheswaram- Mandal, Dist. - Ranga Reddy. Hyderabad- 500 005

Telephone: +91 0841-4677-777