COMPANYPROFILE

Dear Partner,

Welcome to the world of Eden Incoming &

Dmc Italy, part of Eden Travel Group !

Eden Viaggi was founded in 1983 on the

entrepreneurial intuition and experience as

hotel owner of Sir NARDO FILIPPETTI. Eden

Viaggi has seen constant and calibrated growth

that has brought its success in the area of all

inclusive resort and has made it, by turnover

and number of travelers, one of the leading

Italian Tour Operators.

Eden Viaggi is today a Tour Operator offering

solutions for any type of travel need, from

individual to groups, from outgoing proposals,

to the incoming department, able to offer any

kind of travel formula in Italy for foreign visitors.

The spirit that underlies Eden Incoming & Dmc

Italy throughout its work, from the selection of

accommodation, to its relationships with the

distribution network, up to the service given

to the final customer, is perfectly expressed by

the pay-off “The Experience Experts”. This

pay-off has the precise aim of describing “travel

according to Eden belief”: a pleasurable and

comfortable vacation, away from the stress of

everyday life.

The value of human resources in Eden Incoming

& Dmc Italy is absolute. The managers are

totally reliable professionals, distributed

between the head office in Pesaro, the Italian

branch offices in Milan and Rome.

We are very pleased to invite you to explore our

multitude of services and we look forward to

hearing from you.

Eden Incoming Team

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Eden Italia is a leading Destination Management

Company which delivers high quality travel-related

products and services. We are part of EDEN TRAVEL GROUP, a prestigious and reliable Tour

Operator in Italy, with its own Resorts and Hotels

across the world.

WELCOMETO THE WORLDOF EDEN ITALIA

TUSCANY, PISA

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SICILY, SCOPELLO

With more than 36 years of history and experience on the

international market, we have been promoting Italy creating

an important inventory and know-how for our partner. We are

represented by a team of professionals with a deep desire to

offer you a world of travel solutions. We believe that customer

satisfaction is the most important aim. And we believe that this

aim can only be achieved through quality control. For this reason

we are constantly measuring guest’s satisfaction and pleasure.

Furthermore all our products offered undergo a constant analysis

and quality check before being included in our inventory. We act

with responsibility, seriousness and transparency. Thanks to our

successful projects we keep on growing!

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At Eden Incoming & Dmc Italy we make sure that every trip or

service offered to your discerning guests remains special and

memorable. We have the local know-how when it comes to travel

arrangements and customized vacations. We will inspire you to

create the ultimate trip that suits your clients’ desires.

For over 36 years Eden Italia has consistently set itself apart

by focusing on 4 core values: strong relationships with the

distribution network, quality products, operational excellence

and people with passion for travel. These principles ensure that

Eden is a household name representing excellence in travel in

Italy. Our high service standards are a result of highly trained

travel team!

EXPERTSIN EXPERIENCES...WHY EDEN INCOMING & DMC ITALYLAZIO, VATICAN CITYCAMPANIA, CAPRI

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OUR PHILOSOPHY,VISION, MISSION AND VALUES

PHILOSOPHY: the present position of Eden Italia among leading incoming tour

operators is a result of its clear and distinct business philosophy. Eden Italia has

focused on providing the highest possible quality of accommodation and other

services, believing that success in travel industry can be achieved only on the basis

of actual quality and satisfaction of partner and clients.

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VISION: we believe that long-term relationships

are the key elements for maximizing the

profitability within a specific target market and a

specific competitive environment, emphasizing

personal contact and services. This is why our

perspective is focused on adopting a dynamic,

participative and adaptable approach centred on

our clients’ needs. We aspire to be your leading

Destination Management Company in Italy!

MISSION: Experience, efficiency and seriousness

are the key features to provide you with a

professional, high quality and customized service

at competitive rates. Our mission is to provide

guarantee of sustainable growth to our partner

through our focus on quality.

VALUES: We believe that holidays are a right and,

as a right, creating holidays is a great responsibility.

Flexibility and transparency are the keywords that

underline the delivery and creation of our unique

experiences.

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WE CANGRANT YOU

• Full support to charter operations

• Competitive contracted rates

for more than 500 seaside resorts in Italy

• Contracting support all over Italy

• Licensed and experienced multilingual guides

and tour escorts

• Ground transportation (Coaches, Train tickets,

Car rental, Vip Transfer Services)

• Sightseeings and Excursions

• Multi language Packaged and Tailor Made Tours

• Special interest holidays packages (Spa, Ski,

Food & Wine, Sports …)

• Luxury Tours

• Group Travel Services (Leisure and Mice)

• Entrances to museums, tickets, theme parks

• Visa Assistance Services

• Multilingual Staff

• 24/7 Rep Service with Meet & Greet at the Airport

• 24/7 Emergency Number

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We are committed to fulfill your requirements by aligning

ourselves to your business model. Through the combination

of professionalism, flexibility and pro active attitude of an

experienced team of highly professional people, we manage the

requirements of our partner in a personalized and competent

way. Through our industry suppliers, Eden Italia has access to

unbeatable rates: this enables us to work closely with our valued

partners to provide the finest holiday experiences.

YOUR DMCIN ITALY

LAZIO, ROME

Associate your brand with one of the most reputable operators

in the market. We believe that buying a holiday should be

supported by a professional approach: this is why we provide you

with 36 years of experience, 300 professionals and a distribution

network of more than 20.000 partner travel agencies and top

tour operator throughout the world.

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Uniqueness travelers require uniqueness

services… Whether they wish to organize a

candlelight dinner at award-wining restaurants,

stay at the one of the Italy’s most opulent

hotels or shop at deluxe outlets, we have all the

solutions ready to accommodate their special

needs. Eden Italia has once again proven its

leadership on the worldwide market with its

dedicated Luxury Collection of accommodations

and services. Holiday is designed around your

clients needs: our goal is to make a request

become a unique and exclusively experience!

TRAVEL WITH UNIQUENESS

LOMBARDY, MILAN

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AT YOUR SERVICE 24X7With multilingual staff and round-the-clock

service, we take care of customers travel needs

at any time of the day. Our organized, focused,

problem-solving, collaborative and proactive

team provides the highest quality of customer

support, with a 24/7 customer service.

MEET AND GREET AT THE AIRPORTOur well trained and multilingual airport

team caters to every customer’s expectation,

offering friendly and efficient service. You’ll

find our Offices in the main airports of Italy. The

meet and greet service can be tailored to your

individual and groups needs.

SERVICES

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ACCOMMODATIONThe variety of product offered – we have partnered with more

than 10000 hotels in Italy, from water front resorts with beach

club access, to hotels ideally located in the heart of the main

Italian cities or wellness resorts where to experience peace and

tranquility – has made Eden Italia the correct choice for major

travel companies worldwide.

TRANSPORTATION Providing excellent service is the key to staying ahead of

competition. With this in mind Eden Italia offers flawless transfer

services. We provide private and shuttle transfers as well as VIP

and Limousine services.

SIGHTSEEING TOURS AND ATTRACTIONSEden Italia offers clients the largest range of excursions and

special interest activities of the country in all major languages:

our role is providing our partners all the information about

sightseeing opportunities that can be booked prior to travel.

TAILOR MADE SERVICES In addition to scheduled services, we love to customize packages

according to specific needs. We are known for our value added

support services designed to enhance your clients’ holiday or

special occasion. Our highly knowledgeable and experienced

holiday consultants will tailor-make holidays specifically designed

to meet your individual requirements. Attention to details is our

specialty. With our extensive network of suppliers we have the

ability to source unusual experiences to create your personalized

and customized itinerary.

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GROUPS Within Eden Italia we have incorporated an

independent department specialized in the

organization of leisure groups with an extensive

experience and knowledge of all the aspects of

tourism. We provide tailor-made solutions for

groups that allow your clients to experience our

unforgettable country: a kaleidoscope of colors,

fragrances and tastes, amazing food and wine,

natural beauty, fascinating history, important

works of art, and, of course, a remarkable

architecture.

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GROUPSMICEThe world around us is moving fast and we must

keep the pace combining enthusiasm and solid

thinking. In the current situation, companies

are looking for MICE tools that can help them

to build the motivation needed to overcome

difficulties and generate new energies. For these

reasons we have renewed and expanded our

services in the MICE industry, and leveraged

a deep understanding and knowledge of our

country. We have extended skills, a core of

highly experienced producers and creatives,

and most of all the love for one of the most

beautiful countries in the world. The result is an

“international” offering with a touch of Italian

style. Companies that see MICE services as a

tool of competitiveness, will find in Eden Italia

an attentive and capable partner with which

they can design the right actions for the future.

SICILY, PALERMO, THEATRELIGURIA, CINQUE TERRE

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ESCORTED TOURS Escorted Tours are our most popular product as we provide

premium escorted journeys. We’ll introduce you to Italy

guaranteeing to suit your clients’ preferences and fulfill their

travel dreams. They will enjoy a variety of smaller-group touring

styles, exciting regional cuisine, iconic sights or hidden gems, and

excellent hotels always hand-picked for their great locations in

the heart of the action. Escorted Tours include a helpfully broad

choice of departure dates and unrivalled sightseeings.

TOURS

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PRIVATE TOURS Our Eden Italia proposals, with daily departures,

are tailor-made tours, which can be adjusted

according to the daily pace of the tour, allowing

your clients more time at the places that really

interest them. It is possible to book our Tours

with or without transportation, with or without

guides, individually or in groups: there are no

preset rules but you can count on freedom

and independence, experiencing a personal

insight into each destination typical of tailor-

made journeys. Our Private tours are organized

according to two different kinds of service,

exclusive or easy.

VENETO, VENICETUSCANY, FLORENCE

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EDEN VILLAGE IN ITALY

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EDEN VILLAGE REGINA E FASSA Trentino - Val di Fassa (TN)

EDEN VILLAGE ALTURA Sardinia - Villasimius (CA)

EDEN VILLAGE PREMIUM SIKANIA RESORT & SPA Sicily - Butera (CL)

EDEN VILLAGE LE DUNE Sicily - Mortelle (ME)

EDEN VILLAGE COLOSTRAI Sardinia - Colostrai (CA)

LI SUARI RESORT Sardinia - San Teodoro (OT)

EDEN VILLAGE PREMIUM SPIAGGE SAN PIETRO Sardinia - Castiadas (CA)

EDEN VILLAGE LI CUPULATTI Sardinia - Agrustos (OT)

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EDEN VILLAGE AROUNDTHE WORLD

CUBA_EV CAYO LARGO, Cayo Largo_ EV CAYO SANTA MARIA,

Cayo de Villa Clara

ANTIGUA_EVP OCEAN POINT, St. John's

DOMINICAN REPUBLIC_EVP GRAN DOMINICUS & ROYAL LA ROMANA, Bayahibe

JAMAICA_EVP GRAND PALLADIUM JAMAICA RESORT & SPA, Lucea

MEXICO_EVP PLAYACAR, Playa del Carmen_ER BARCELÒ MAYA GRAN RESORT, Puerto Aventuras

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GREECE_EV OLYMPIAN, Skafidia_EV MYRINA BEACH, Rhodes_EV LYNDOS ROYAL, Rhodes_EV NATURA PARK, Kos_EV SIRENES, Samos_EV KOURNAS, Crete_EV ARINA SANDS, Creta_EV PORTO CARRAS MELITON, Neos Marmaras

INDIAN OCEAN_EVP FANAR, Salalah-Oman_EV ADARAAN CLUB RANNALHI RESORT, Maldives

AFRICA_EV WATAMU BEACH, Watamu Beach-Kenya_EVP KENDWA BEACH RESORT, Kendwa-Zanzibar_EVP ROYAL BEACH, Nosy Be-Madagascar

RED SEA_EVP CAESAR BAY RESORT, Marsa Matrouh_EVP GEMMA BEACH RESORT, Marsa Alam_EVP TAMRA BEACH, Sharm el Sheikh

SPAIN_EV CALA DOMINGOS, Mallorca_EV SIESTA PLAYA, Minorca_EV ARENAS DE SON BOU, Minorca_EV NAUTILUS, Fuerteventura

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EDEN HOTELS,THE LUXURYOF FEELINGAT HOME

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6_ SIKANIA RESORT & SPA Sicily – Marina di Butera (CL)

3_ EXCELSIOR CONGRESS, SPA & LIDO Marche – Pesaro (PU)

4_ NAUTILUS FAMILY HOTEL Marche – Pesaro (PU)

2_ LA MERIDIANA CONGRESS & FAMILY HOTEL Umbria – Perugia (PG)

1_ CALA DELLA TORRE CLUB HOTEL Sardinia – La Caletta (NU)

5_ GRAND HOTEL SAN PIETRO Sicily – Taormina (ME)

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7_ FALCONARA CHARMING HOUSE RESORT & SPA Sicily – Falconara (CL)

Welcome to the World of Eden Italia 01

Experts in Experiences 04

Our Philosophy, Vision, Mission and Values 06

We can grant you 08

Your DMC in Italy 09

Travel with Uniqueness 10

Services 12

Groups 14

Tours 16

Eden Village in Italy 18

Eden Village in the World 20

Eden Hotels, the luxury of feeling at home 22

INDEX

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HEAD QUARTEREden Incoming & Dmc Italy

Via degli Abeti, 24

61122 – Pesaro (Italy)

Tel.: +39.0721.442.677

Fax: +39.0721.442.663

booking@edenincoming.com

www.edenincoming.com

BRANCH OFFICESMILANCorso Italia, 1

20122 – Milan (Italy)

Tel: +39.0721.442.677

Fax: +39.0721.442.663

ROMEVia Nemorense, 86

00199 - Rome (Italy)

Tel: +39.0721.442.677

Fax: +39.0721.442.663