Company Profile GOLDEN-Office

GOLDEN HOSPITALITY SERVICES PVT LTD

Head office : : A wing , 2nd flr., Grace Chembers , Andheri- Kurla Road ,Chakala Junction Besides gurudwara, andheri (east) Mumbai 400093 india Te l +91 22 – 6731 5858

Regional Office : Choice Arcade

D Wing,2nd Floor 202 ,

Opp Ruby Hall, Dhole Patil Road Pune . -411 001

+91-8805623336

Email: : [email protected]

[email protected]

Profile

mailto:[email protected]


Why us to serve you our services.

GHSPL provides professional, quality cleaning and maintenance services, specifically tailored to meet client needs.

We have experience of all aspects of management and cleaning within the cleaning

industry and have a only promise what we can deliver.

The main scope of our service is to take on the responsibility for the Cleanliness, Hygiene &

Gen- eral presentation of our Client’s premises, presenting them in a manner that we & our

clients can be proud of.

Our impressive portfolio of clients is testament to the quality of services we provide so please

get in touch to arrange a free consultation to see how GHSPL can fulfill your own

requirements.

Our Vision, Mission & Strengths

Our Vision · Every Client is essential to the well being of our organization · Every Client is the real profit. Everything else is an overhead · Client satisfaction is our success

Our Mission We believe in the power of synergy & team work and focus our attention on the quality of work and inculcate the spirit of extending tailored service as per client's needs. Every one of us understands our responsibility in delivering the best service.

Our Strengths . Maintenance & up keeping of the premises through professional touch . To enhance the ambiance for better productivity . Overall to maintain the property in such a way that it adds life to the valuable assets

Benefits of Our Services

ll the tensions and worries of our clients regarding housekeeping In order to help our

clients in smoothly executing the task, we believe in providing efficient, prompt and reliable

services to our

clients.


Particulars Page No.

Company Profile

As per Annexure A

04 TO 05

Manpower Information

As per Annexure B

06 TO 08

Scope of Work

As per Annexure C

09 TO 12

Human Consumables & Cleaning

Consumables

As per Annexure D

13 TO 17

Terms & Conditions

As per annexure E

18 to 19

Major Clients

As per annexure F

20 to 23


As per annexure A

DETAILS OF STATUTORY CODES

1. Company Incorporation Number : U 55100MH 2005 PTC 153659

2. Income Tax Regn. Number : AAGFG4436QST

3. Service Tax Regn Number : AAGFG4436QST001

4. Provident Fund Regn : MH/BAN/48123/ZONE IV/THM/8

5. E.S.I.C. Regn. Number : 31-48559-101

6. Shop & Establishment Regn: Station–II / 9525

7. MH Labour welfare board code: MUM48587

8. Professional Tax No. : 2755523402P

9. ISO Certificate : 9001 : 2008

10. ISO Certificate : 14001 : 2004


COMPANY PROFILE

National Structure : 5 Regional and 46+ Branch offices in India. We can offer

you quality services at any city / town in India.

Customer Base : Our customers include 500+ happy Indian and Multi National Corporate in business and industry spread across 100+ locations.

Deployment : 14,000+ housekeeping personnel deployed, suitably trained in housekeeping skills, first aid etc. by professional trainers..

Training and Recruitment Centers: GHS is having training and recruitment centers across India. Our every Regional head quarters are having full fledge training facilities..

Integrated Housekeeping Solution: GHS Ltd will assess your Housekeeping needs and will come out with comprehensive solution under the Integrated Management and we will reduce your budget without compromising in services of your establishment.

Site & Post Instructions: Detailed discussions with users from the basis for defining the “Standard Operating Procedure” or site and post instructions prior to deploying personnel to ensure better operational efficiency.

Professional Management: While our expertise and experience in private Housekeeping spans 2 decades. We have a management team committed to delivering services comparable to the best in the business.

High Customer Retention: Most of our clients are associated with GHS for as many as 8 to 10 years. Liaison with local/law enforcement authorities, technological orientation, commitment to the customer etc. forms the basis of our long associations with 1200+users.

Statutory Compliance: We fulfill diligently with documentary support. Effective patrolling and supervision: We ensure smooth, efficient, operations at customer’s

premises. Technology: Use of contemporary communication system, hardware etc. provides effective

and trust-worthy cover to our users. Other Services: This includes Security, Horticulture, Civil and Electrical maintenance, utility

and facility management services offered through our group companies. Banking Sector: Relevant expertise in ATM Caretaker services for Banks, Value added services

at competitive prices for ATM maintenance through our group companies.


As per annexure B

MANPOWER INFORMATION

We employ various skilled, semi-skilled, unskilled personnel’s in our team to maintain high

standards of facilities management & safety with available resources & as per contractual

obligations on sites. We also hold personnel training & familiarization programmers for the staff in

which we,

a. Familiarize the staff with work sites & try identifying critical areas of work, which have to be

rectified.

b. Train all the various unskilled personnel’s on how to utilize different equipment on respective

jobs.

c. Train the Supervisory level staff on preparation of duty roster & assignments of the site staff.

d. Ensure that the staff carries out jobs as per contractual assignments & schedule.

e. Ensure that all the staff is well groomed, well behaved, & disciplined at all the times.

f. Police Verification will be done of the boys same will be kept in the branches

PERSONNEL PROJECT TRAINING & FAMILIARIZATION PROGRAM

All the staff recruited are experienced and exposed to Industrial Hygiene Quality and

Standards.

Familiarization Program

All the new staff personnel will be given on the job training of, usage of cleaning machines by the

technical trainers.

All Personnel will be trained to utilize different equipment on respective jobs.

Every individual will be briefed and trained on utilization of resources & avoid was- tages.

All staff will be familiarized with worksite and areas for identifying the critical and easy access to

carry out their routine chores.

PERSONNEL HYGIENE AND GROOMING

All employees must present a neat clean & well-groomed appearance.

While on duty, all employees must wear the uniform provided by the company. The uniform must be

worn as designed. Buttons must be buttoned. Zippery Zipped etc. When not on duty, the uniform

should not be worn.

Ensure that all personnel are trained and aware of the job requirements. All staff must keep their

hair trimmed.

Headgear wear must be clean-shaven or if bearded or moustache is worn, it must be neatly

trimmed.

Clothes must be clean in good repair.

For safety reason closed shoes should be worn.

Display company identity card for easy recognition of your company representation. Ensure wearing

respective work masks, safety gloves and belts as and when required.


Precaution is better than cure; keep safe operation of all electric equipment and familiar with its operating system and manual. SAFETY REGULATIONS

Employees are instructed to strictly adhere the following safety instructions accordingly.

Check and become familiar with all company safety rules and act accordingly.

Be alert during routine operations, any mechanical deficiencies discovered or no- ticed should be

brought to the attention of the supervisor.

Do not touch any control buttons of the plant machines in order to accomplish your work, consult

the site personnel for any help.

Do not splash cleaning compounds to the machines.

Use only company approved materials and procedures to clean the assigned areas. Do not use

cleaners of Volatile to toxic nature in the enclosed areas.

Do not direct spray of water or cleaning materials in to unprotected openings such as switches etc.

Use gloves on your hands as and when required. Do not move any safety equipments from the site.

Do not smoke at restricted areas.

Any accidents to persons, vehicles and machines should be reported immediately to the

concerned supervisor.

All equipments should be inspected and serviced regularly.

Disciplinary action should be taken against the person violating safety rules. Extension wire controls

of machine must be covered with tape to avoid possible electric shortenings

FIRE DAMAGE CLEAN UP

In case of any fire damage incident occurs at site, post incident service requirement from our

Personnel.

The immediate area of the site affected by fire must be thoroughly cleaned, this clean up is

necessary to prevent corrosion to the structure and components from the residue of the fire and

the extinguishing agent.

Open all drains, hatches and doors to permit drainage of cleaning and rinsing solution.

Remove all residues from the site by flushing with water. Check insulation for dampness dry out as

necessary Report the incident to the responsible site Supervisor.


MMaannppoowweerr SSuuppppllyy

Our Highlights

Trained and groomed workforce. Clear focus on

customer satisfaction. In-house training centre.

Benchmarked services.

Best quality material. Eco friendly practices. Wide range

of services. Multicity operations.

SOP’s are designed for each property / activity. Round

the clock service.

Latest state of art equipments from worldwide suppliers.

Registered with PF, ESIC, IT and other business related

departments.


As per Annexure C

Housekeeping Scope Of Work

The work areas are segregated as follows

Scope of Work

The work areas are segregated as follows

Major Area in Office

1. Director Cabin / VIP Cabin /Manager Cabin, Lobby area.

2. Reception Counter

3. Information Desk

4. Consulting Counter

5. Cabinet/ Tables, Board, Black Board

6. Customer Waiting Area.

7. Doors and Glass Partition, Windows, Rallying, etc.

8. Work Station/ Meeting Rooms

9. Toilets. Wash room /Shower room/ Steam Room.

10. Pantry / Lunch Rooms/ .Other Utility Activity Area

11. Server Rooms/ Library

12. Changing room./ Sports Rooms

13. outside area

14. Equipments,

15. Service area / Life/ Staircase. Etc.


Daily cleaning:

o Place appropriate warning signs wherever it is required. o Clear the area from any debris and litter across the steps and wall edges o Clear and clean the dust bins and replace the liners o Dust and clean the overhead fittings like light diffusers, A/C vents, smoke detectors,

sprinklers etc. with a dusting brush. o Clean all the cleanable/washable vertical surfaces including glass, upto accessible level. o Clear the planters for any fallen leaves and debris. Clean the outer surface. o Empty the ashtrays. Clean it and put it back in place. o Check and remove labels, stickers and chewing gum stuck on the floor, and verticals

with a scraper carefully without damaging the surface. o Remove the foot matting to the designated place. o Dry mop the floor for loose dust. Once the floor is completely free from loose dust do

Wet mopping using a double bucket system or do Scrub clean the floor with an auto scrubber-drier or a single disc and wet vacuum cleaner, depending upon the soil level on the floor. Refer the exact procedure for each application mentioned in the SOP.

o Clean the foot mat from both top ad bottom side preferably with a vacuum cleaner. En-sure that it is free from popping loose dust before placing it back on the floor. Ensure the floor is also dry before you place the matting back.

o Remove the warning signs once the floor is dried up absolutely and leave it open for service.

o Dust mop the floor every hourly or half hourly depending on the foot traffic and soiling. o Clean the entrance glass doors periodically depending on the foot traffic and soiling

using suitable tools and agents. o Report and record for any unusual observations or damage to the facility head

Frequency:

o As mentioned along with the task

Deep Cleaning: o Scrub clean/ Replace the dirty/ damaged ashtrays and dust bins o Thorough cleaning of ceilings, light fittings, AC vents and other electric /electronic fittings

using a vacuum cleaner or a manual dusting tools. – Weekly once o Wipe the washable verticals with appropriate cleaner and duster – Twice a week o If washable, wash foot matting and dry it thoroughly before placing back on the floor.

o Buff and polish all metal surfaces like handles, frames, railings, etc


Periphery & Main entrance

Task: Sweeping

Purpose:

o To keep the Periphery & Main entrance clean and unlittered at all times Cleaning & sanitizing product details:

Equipment: o Bucket, Dusters, Feather brush, Dust Pan, Carpet Brush & Sweeping brush

Daily Cleaning: o The day cleaning should be done on a continuous basis throughout the day by lit-

ter picking o All litter i.e. paper pieces, debris, leaves, cigarette packs, buds etc…. are to be

picked up by hand & collected in a garbage bag. o After clearing all visible large pieces of debris, the area to be swept using the

sweeping brush or use the manual sweeper Machine if available. o Clear all the trash cans & empty contents into garbage bag. o Seal & dispose the garbage bag in the internal garbage bag. o Line the trash cans with garbage bags after clearing.

Weekly Cleaning

o All litter is to be picked by hand & collected in a garbage bag. o Then the whole periphery area is to be thoroughly cleaned. o Wet the whole area with water taken one side at a time. o Use a mild soap solution & wet the walkway. o Then follow that with a scrubber brush & manually scrub the entire periphery tak-

ing care to remove all stains on the ground. o All trash cans must be cleared of any garbage. o All trash cans should be washed with mild soap solution & subsequently with wa-

ter. o Line the trash cans with garbage bags.


As per Annexure D

List of Cleaning Consumables & Tools recommended for the site

Sr No Particular

1 Assembly Rod

2 Assembly Rod Gripper Red

3 Assembly Rod Gripper Blue

4 Assembly Rod Gripper Black

5 Aluminum Rod

6 Bucket Big (Blue)

7 Bucket small-red

8 Bucket small blue

9 Mira clean Bracket

10 Mira clean Refill

11 Hard Sweeper -Big

12 Hard Sweeper -Small

13 Economic Squeeze Orange Handle Wiper

14 Cobway Brush

15 Multi Wiper Red

16 Multi Wiper Blue

17 Assy knob for Sweeper/wiper

18 Saftey Goggles

19 Assy knob for Dry Mop

20 Wet Mop Plastic Clip - Blue

21 Wet Mop Plastic Clip - Red

22 Wet Mop Plastic Clip U Patte- Blue

23 Wet Mop Plastic Clip U Patte - Red

24 Water Wiper - Big

25 Water Wiper - Small

26 Upholstery Brush

27 Municipal Broom

28 Soft Sweeper Black -Big

29 Soft Sweeper Black -Small

30 Scooty Refill

31 Steward White Plate


32 Steward Orange Plate

33 Dust Bin 100 Ltr

34 Glass Cleaning Blade -Big

35 Glass Cleaning Blade -Small

36 Dustpan -Red

37 Dustpan -Blue

38 Measure Jar 2ltr

39 Measure Jar 100ml

40 Sign Board CIP

41 Sign Board CWF

42 S.S Caddies

43 Caddies Black

44 Raincoat

45 Gumboot

46 Checklist Holder

47 Caddy Acrylic Plate

48 Ezee Full Set

49 Ezee Refill ( 50 mm)

50 Ezee Refill ( 75 mm)

51 Combo Squeeze (blue/red)

52 Mini Scrapper Pouch

53 Nifty Nabber

54 Telescopic Rod (Unger- 28 feet)

55 Custom Pouch

56 TPU Apron Blue

57 Extension Rod (Unger small)

58 JD Dry Mop (Refill)

59 JD Dry Mop (Bracket)

60 Orignal Washer sleeve

61 Unger Mop Wringer Red

62 Unger Micro Wipe Dusters - Red

63 Unger Micro Wipe dusters - Green

64 Unger Micro Wipe dusters - Blue

65 Unger Spryer on a Belt

66 Unger Toilet Brush

67 Unger Toilet Brush Stand

68 Unger Swivel Brush

69 Unger Cepillo Swivel Brush

70 Unger Bucket on a Belt

71 Unger Economy Squeeze

72 Unger Mini Scraper Red


73 Unger Combi Wiper

74 Unger Wool Duster

75 Unger Nifty Nabber

76 Unger Water Wand(Wiper)

77 Unger Water Wand(Aluminum)

78 Steel Caddy

79 Unger Tool Holder

80 Safety Goggle

81 Unger Eco - T Bar 45 cm

82 Unger Eco - T Bar 35 cm

83 Washer Sleever 45 cm

84 Washer Sleever 35 cm

85 Unger Red Gripper

86 R6 Squeeze Bottle

87 Funnel Medium Size

88 Unger Aluminum Rod (Red Gripper)

89 Dustpan Red

90 Unger Cone Adapter (Red)

91 Bucket Small Red

92 Brasso-100ml

93 Carpet Brush -Hard

94 Carpet Brush -Soft

95 M - Fold Towel

96 Chock Clear Pump

97 Dettol

98 Cloth

99 Edge Brush - Red

100 Edge Brush - Blue

101 Garbage Bag Big (29*29)(17Pcs)

102 Garbage Bag Small (19*21)(72Pcs)

103 Glass Cloth -Blue

104 Glass Cloth -Red

105 Hand Brush Nylon

106 Hand Gloves -Orange

107 Hand Gloves -Orange (Big )

108 House Hold Hand Gloves

109 Hand Gloves -Blue

110 Hand Gloves -White Cotton

111 Hand Gloves - Plastic Transferor

112 Mask

113 Min Cream -100ml


114 Wheel Powder (Pkt)

115 Static Duster Ordinary

116 Nylon Scrubber Round Blue

117 R 1

118 R 2

119 R 3

120 R 4

121 R 5

122 R 6

123 R 9

124 Sanitary Cubes (Pkt)

125 Scotch Brite

126 Silvo (100ml)

127 Spiral

128 Sponge White

129 Sponge Wipe (Blue)

130 Static Duster Black

131 Suma - D 2

132 Suma - D 7

133 TR 101 -Carpet Shampooing

134 TR 103 -Carpet Spotting

135 Toilet Brush Round

136 Toilet Roll 350 Pulls (Greenlime)

137 Tissue Box

138 Vim Bar -400gms

139 Wet Mop Refill

140 Yellow Duster

141 Glass cloth white

142 Glass Cloth Orange

143 Hard Broom

144 Hard Water

145 Green Pad

146 Phenyl

147 Power View

148 Virosil

149 Toilet Bowl

150 Hand wash-ordinary

151 Liquid soap lux

152 Teepol

153 Spray Bottle

154 Spray Trigger


155 Squeeze Bottle (R 6)

156 Suma Nova (D) white

157 Suma Rinse Blue

158 Napthelene Balls

159 Edge Brush (Wooden Handel)

160 Buffing Pad

161 Glass cloth brown

162 Glass Cloth Green

163 Stw dustbin

164 Rexolo Trolley

165 Steel Trolley

166 Rexolo Trolley Big

167 Buckets & Trolley

168 Tumbler

169 Customised sign boards for Washroom, Floor

170 Steward Food court Trolley

171 Safety Belt

172 Mop Wringer Trolley (Grey)

173 Mop Wringer Trolley (Red)

174 Ladder 8 ft

175 Ladder 6 ft

176 Extension board 10 mtr

177 Dust Bin 360 Ltr (2 nos)

178 Tool Box

Note:

1. Following Human Consumables with the regular cleaning supplies & tools is not inclusive in the above

service amount figure. The human consumables includes

Good Quality Liquid Soap

Toilet rolls of a good quality

Toilet Papers

Dustbins

Soap Dispensers

Floor Mats or Bathroom Mats

The above will be supplied by us as per requirement but the same will be charged to the client at actuals

2. In case the client recommends any other cleaning agents to be used ,the same will be provided by us &

charged according to the usage.

1. Should there be an unprecedented rise in the cost of consumable or chemicals or any commodities which may directly or indirectly affect the cost of services offered to the client we will petition the client for a change in rate which shall be calculated on the basis of market forces governing it


As per Annexure E

Main Terms & Conditions

1. Period of Contract

The period of contract should be for a period of one year, renewable on mutual consent.

2. Applicability of the Rates

Held firm for a period of one year, after which the terms and conditions will

remain the same, but rates will be revised on mutual agreement. However in case there

is a heavy wage hike ie, more than 5% of the individual worker’s salary then the same

would be informed to the client and on mutual agreement the same will be revised ie,

during the course of the contract.

3. Validity of the offer

The above commercial proposal has been formulated in keeping with current market

rates and trends, and thus will be valid for a period of 30 days only. If however the

decision to fi- nalize the contract exceeds the validity period, the rates submitted would

be revised, other terms and conditions will remain unchanged.

4. Other Taxes

During the term of the contract, all additional taxes coming in force would be charged

to the client.

5. Change of Rates

Rates are based on the scope of work and services offered. However in case of

increase or change in scope of work, the rates will be revised.

6. Force Majeure

During Force Majeure ie, floods, riots, earthquake, strike, etc, we shall provide

maximum possible services in the given circumstances. Monthly rates as applicable

shall continue to prevail during the period for Force Majeure if it is fifteen days or less.

If it should continue beyond fifteen days, services shall be provided on specific

mutually agreeable terms and conditions. In such cases the demobilization costs would

be borne by the client.


7. Invoices

Invoice shall be raised for the previous month by the 2nd of the current month, it would

be the responsibility of the client to reimburse the same within 15 (Fifteen) days of

receiving the invoice.

8. Interest on Overdue Payments

We will levy interest of 2% per month on payments overdue for more than 20 days from

the date of submitting the invoices.

9. Service charge

A service charge of 12% will be applicable on actual Manpower Supply Services

rendered to the Client, which is out of the normal scope of work.

10. Escalation Clause

Should there be an unprecedented rise in the cost of Material, Fuel, Labour, or any

products which may directly or indirectly affect the cost of services offered to the client,

we will petition the client for a change in rates which shall be calculated on the market

and regulatory forces which govern it.

11. Termination Clause

Either party can terminate this contract by giving one month’s advance notice in writing. If

the termination is for the convenience of the Client, the Client will reimburse us for its de-

mobilization, which will include one month’s notice salary for all our site staff. The Client

will also reimburse us for all the unused cleaning materials stock at the site,

transportation for all our manpower and assets from the site to our warehouse.

12. Waiver

No waiver of any right will be deemed a continuing waiver, and no failure on the part of

either party to exercise wholly or in part any right will prevent a later exercise of such or

any other right.

13. Governing Law

The agreement will be governed by the Laws of India and subject to the jurisdiction

of courts of Mumbai.


As per Annexure F

Our valuable clients are :

Details of our few Client List in various fields:-

1 VIP Industries Ltd.

2 VLCC

3 Indian Oil Corporation Limited

4 SUSHEEL EYE INSTITUTE

5 Apex Hospital

6 Asian Paints

7 Endurance Technologies ltd

8 Garware Polyster Guest House

9 Globus Stores

10 Jain International school - Mumbai

11 Jalna Mission Hospital

12 Krishidhan Seed

13 Kamalnayan Bajaj Hospital

14 Satyam Cinema (INOX)

15 SBI Bank

16 Apex Hospital ETP

17 CORPORATE BUILDING

18 Varroc Polymer P. Ltd.

19 Varroc Engineering P. Ltd. - VEPL- I

20 Varroc Polymer P. Ltd. - VPPL- III

21 Varroc Engineering P. Ltd. - VEPL IV

22 Varroc Engineering P. Ltd. A


23 Varroc Engineering P. Ltd. B

24 Varroc Engineering P. Ltd. C

25 VEPL- VII ,Valves

26 VEPL- VII ,Forging

27 Varroc Engineering P. Ltd. - VEPL- VIII

28 Mahesh Tutorial

29 Dorf Ketal

30 TALWALKARS B.V.F. -UJJAIN

31 MAYANK HOSPITAL

32 TALWALKARS B.V.F. -JABALPUR

34 TALWALKARS B.V.F. -GWALIOR

35 PATEL MOTORS (INDORE) PVT LTD

36 PATEL MOTORS (INDORE) PVT LTD

37 LEMON TREE HOTEL INDORE (H/K)

38 TALWALKARS B.V.F. -RANCHI

39 TALWALKARS B.V.F. -VIJAY NAGAR INDORE

40 SIDBI

45 PATEL MOTORS (INDORE) PVT LTD (BODY

SHOP)

46 SWASTIK ROADLINES PVT LTD

47 TALWALKARS B.V.F. -RANCHI

48 Terna Sahyadri Hospital

49 SAFILO LIMITED

50 TALWALKARS B.V.F.(Aligarh UP)


51 SATYAM CINEMA

52 SUPERIOR FILMS PVT LIMITED

53 Caculo Mall

54 Kokilaben Dhirubhai Ambani Hospital

55 Clover (nariman point)

56 Clover (ANDHERI)

57 CITY MALL CENTRAL

58 Agre Properties & Services Ltd (City Mall)

59 IDBI (KOPOLI)

60 IDBI (MAROL)

61 IDBI (Malad)

62 Evershine embassy

63 Siemens LIMITED

64 Jindal Steelway

65 Tata Institute Fundamental Research

66 Kendriya Vidyalaya No.2 - Mumbai

67 DADAR CLUB

68 VIBRANT INFACON PVT.LTD

69 Varroc Polymer P. Ltd - VPPL I (takway)

70 Varroc Engineering P. Ltd -VEPL VI

71 Sahyadri Hospitals Ltd.

72 KAYA Skin Clinic

Company Profile GOLDEN-Office

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