Company Profile - Bridges-Limited...corporates to develop their strategic plans using the process...

Company Profile LEADERSHIP MANAGEMENT COMMUNICATIONS ENGAGEMENT

www.bridges-limited.com

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towards excellence

14Key Achievements (2017 -2019)

09Our Portifolio

06Meet Our Team

05Our Objectives

05Our Mission, Vision, Values

04About Bridges

03Forword

TABLE OF CONTENTS

FOREWORD

We are pleased to introduce you to a range of services that will shape the performance of your organization. Our motivation is to offer consultancy and capacity building services that will change the leadership, managerial, communications and engagement standards of all types of organizations. These include public institutions, international organisations, large and small scale private companies, non-governmental organisations as well as individuals seeking personal mentorship and coaching.

At Bridges Limited, we believe that people are the number one resource. When we engage with you, we are fully aware of your own internal strategies that seek to enhance the contribution of this resource. Our engagement, therefore, starts with understanding what you seek to achieve. This knowledge is central to designing services that respond to your expectations.

Bridges Limited is not a one-off service provider but seeks to develop a lasting and grow together business relationship. We understand the process of change takes time and we will work together with you until we receive a nod of satisfaction. This profile will reveal just how we have done it in the past few years of business and show you a few organisations that have significantly benefited from consultancy services. Our message is, ‘we create value.’

Chibamba Kanyama - Managing Consultant

3www.bridges-limited.com

Bridges Communication and Business Consultants Limited (Bridges Limited) is a Zambian incorporated consultancy company specialized in leadership and management skills training (capacity building), business re-engineering, strategic plan development, communications skills training, executive coaching and stakeholder management services.

OUR GENESISBridges Limited was established in 2015, and was re-incorporated to broaden business services after the promoters realized their cutting-edge skills and

competences that would create competitive value among various organisations. The targeted clients are organisations that seek to be positioned among the best performing in their respective markets.

Bridges Limited is a wholly owned Zambian Company. The company is fully incorporated by the Patents and Company Registration Agency (PACRA), and registered with Zambia Revenue Authority (ZRA) and the Citizens Economic Empowerment Commission (CEEC).

ABOUT BRIDGES LIMITED

Bridges Company profile4

Support organizations with their stakeholder engagement strategies.

Coach and train leaders and managers in organisations so that they are passionate about their work, competent and also be in a firm position to groom and equip others.

Ensure organizations adopt effective and efficient external and internal communications strategies and also help them build interdependent teams in the workplace.

Help organizations perform better in the face of the changing global environment by designing cutting-edge strategies.

The mission of Bridges Limited is “To be a key driver of outstanding leadership and management of organizations in Sub-Sahara Africa and beyond”.

Our Vision is “To develop a reliable and resourceful capacity development platform for organizations and individuals”.

Efficiency in the delivery of our products.

Integrity defines our conduct and relationships

Communication before, during and after-service helps us build lasting relationships.

OUR OBJECTIVES

OUR MISSION OUR VISION OUR VALUES


John C. Maxwell Certified Coach, Teacher, Trainer, Speaker

Chibamba Kanyama- Managing Consultant Chibamba holds an MSc Development Finance (University of Reading); BA Mass Communications/Economics (University of Zambia), Graduate of the Accelerated Leadership Program (BIT- University of Pretoria; South Africa), Cambridge Institute for Sustainability Leadership (SABMiller Plc/University of Cambridge). Certified trainer under The John Maxwell C. Maxwell Certification Program, certified coach under the Society for Organisation Learning and

Trainer of Trainers for the Institute of Directors- Zambia and is also a Fellow of the Institute. Include Communications Center certification. (I have changed because it is you the CEO and your experience not other way round)

Prior to founding Bridges Limited, a consulting firm in 2017, Chibamba worked at the International Monetary Fund, Washington DC as Communications Advisor. Previous engagements: Director General Zambia National Broadcasting Corporation; Director of Corporate Affairs

at SABMiller Zambia plc; Corporate Affairs and Marketing Director at Zambia State Insurance Corporation Limited. He is also an established corporate governance trainer and author of three books.

MEET OUR TEAM


CHIBAMBA KANYAMAExecutive Director

MUKALYA NAMPITO MWANGALA Non Executive Director

ENELESS CHISAYA Non Executive Director

WILFRED SAKALAExecutive Director

JANETT MWAFULILWATrainer Coordinator

Janett is an articulate public speaker whose professional experience spans managerial, administrative and executive positions in company secretarial, credit management, customer experience and secretarial roles. She has served in parastatals, private and non-profit institutions. She holds an ICSA Certificate in Business Practice, Diploma in Theology and Advanced Royal Society of Arts and Pitman’s (UK) Secretarial qualifications.

VICTOR AMEDZO KANYAMAInvestment Analyst, Economist

Victor A. Kanyama works as an Investment Analyst, Economist and Researcher at Bridges limited, where he has been since 2017. He holds a Bachelor of Economics (Honours) from the University of Namibia. Some of his roles at Bridges include Economic and market research, Strategic planning, Project management and Report writing.

WILFRED SAKALA. Commercial Consultant

Wilfred Sakala, Commercial Consultant at Bridges Limited. Strengths: Business Re-engineering, Capital sourcing support, SME Mentoring (start-ups & established), Enterprise Development and Business Strategy. Experienced Entreprenurial skills. 25 years industry experience obtained from both parastatal and private sector. Holds Diploma in Marketing, Diploma in Project Management, Certificate in Accounts and Business Studies. Upgrading to MBA Marketing (II). Has been CEO of Zambian Chapter of a dual listed group of companies dealing in fund management and trading businesses.

BOARD MEMBERS


RUTH MWALUSIAssociate (Leadership Training)

Ruth Mwalusi Ngulube is a banking professional with 28 years experience covering Operations, Client Experience, Product and Business Management. Passion for personal and professional development; and has facilitated talks and workshops on Customer Service, Financial Management, Influence and Self-efficacy. John Maxwell Certified Trainer, Coach and Mentor. She is a DISC Behavioural Analysis Certified Trainer. Holder of an MBA from Heriot-Watt University, a BSc in Financial Services from University of Manchester and ACIB/Chartered Associate of the London Institute of Banking and Finance, Fellow of the Zambia Institute of Banking and Financial Services; member of the Institute of Directors.

MAURICE MAKALU Associate (Training Consultant)

Maurice Makalu is the Author of the best seller “Your Power to Change” and a Transformational Trainer, with over 13 years experience in training design and delivery. His wide research in the science of achievement and behavioural psychology, an accounting degree (ACCA Level III drop out) and experience in banking, management, civil society and business consultancy, means Maurice always delivers a well-rounded perspective—be it in the corporate, professional, spiritual, personal or social sphere. He is a member and accredited Corporate Governance trainer of the Institute of Directors (IoD) Zambia.

JACQUELINE SIWALE Associate (HR Specialist)

Jacqueline Siwale is an associate consultant with Bridges Limited and an expert in Public Accountability, Stakeholder Analysis, HR Management and change management. She holds a Masters degree in Business Administration as well as Masters of Science in Project Management. With at least 10 years industrial experience having worked with, among others, Turnworld Engineering Zambia, Cavendish University-Zambia, ESAMI.

GLENN MALWA MWIKAAssociate Consultant (Project Management)

An associate consultant with Bridges Limited and specializing in working with corporates to develop their strategic plans using the process involvement methodology. He also specializes in project management and business model development. He has a combined 18 years’ experience both in private and public sector having worked for Barclays Bank and the Ministry of Lands. He has also worked with Bridges to develop strategic plans for key strategic national organisations such as the ZRA, LuSE and HPCZ.

DAVID KALABAAssociate Consultant (Strategy Development)

David Kalaba is an associate consultant with Bridges Limited and is a specialist in Strategy, Governance and Finance. He holds MBA, BSc in Applied Accounting, a fellow of the ACCA, ZICA and member of IODZ. He has over 22 years of industry experience having worked with, among others, Boston University, ESAMI, EU and National Breweries.

FANNY MWANDILA LUKWESA Office Manager

Fanny Lukwesa is an Administration/Office management professional with skills in general office administration, basic accounting, front office management and customer care. She has several years’ experience working in administrative roles in the private sector in Zambia including international organizations. She is a hardworking and loyal professional with a passion to learn.


Bridges limited offers an opportunity to develop leadership and managerial capacity in organisations.

Corporate Governance Services

Business Development Services

Capacity BuildingServices

CAPACITY BUILDING SERVICES

Tailor Made Training

Through both in-house training programmes and structured mentorship programmes, Bridges Limited offers an opportunity to develop leadership and managerial capacity in organisations. Our experience in this area shows that the intervention of Bridges Limited has helped many organisations achieve their targets optimally. The following are some of the modules we offer though these can be fine-tuned after assessing client needs:

OUR PORTIFILIO


Managerial Skills: Usually a two day programme focused on: Emotional intelligence and its impact on organizational behavior; solving complex problems affecting corporate strategy; leadership and influence; communication skills for management; Building relationships and equipping subordinates; succession planning; motivating teams. Recommended for managers at all levels.

Managing Cultural Diversity - The module equips managers with skills to handle cultural dynamics as they affect productivity and intra-employee relationships. It covers: Corporate/organisational culture; the impact of staff individual culture on organizational performance; repackaging value systems to enhance workplace cohesion and productivity; harmonising value differences in the workplace; internal communications for shared values; team building strategies; understanding management styles and changing the corporate culture to support organisational performance.

Emotional Intelligence: “No one can produce great things who is not thoroughly sincere in dealing with himself.” James Russell Lowell. The module introduces managers to various emotional intelligence skills: Self-awareness; empathy; social confidence, motivation and self-image and self-control. Highly interactive programme and suitable for all managers.

Business Ethics: This module helps managers understand their responsibilities, liabilities and how their decisions and actions call for deeper levels of accountability. The content includes: understanding business ethics; Managers, people and profits; ethical behavior for managers; transparency and accountability standards for managers; the effective decision making process; designing and communicating a code of conduct in the workplace.

Decision Making, Strategic Thinking and Situational Leadership: The module helps managers understand how to build synergies in operating systems so that outcomes are much more predictable and impactful. The central area to this training is situational leadership and how to improve creativity among all team players. The module includes four styles of situational leadership: delegating, supporting, coaching and directing.

Change Management and Strategy Execution: All organisations go through some form of change. The change can be structural and in this case, it affects the mission, goals and structures. Change can be intentional and induced by the organisation’s management or can be exogenously induced. In either case, managers have to deal with it. This programme is designed to help managers understand how to make effective decisions during the period of change, manage barriers and resistances to change as well as leverage the various opportunities that come with it.

Leadership and employee Motivation: Managers generally believe they are not leaders. This is because leadership is usually associated with power and politics. As a result, managers limit themselves to planning, organising and controlling processes and resources. However, when considered within the context of what the manager actually does with the resources, it’s all about leadership and application of motivational skills. The module includes: transformational and transactional leadership; leadership and a strategic influence; power and leadership; leadership and empowerment.

Talent Management and Succession Planning: All organizations aim to succeed to succeed but are struggling to maintain leadership in a complex global economy and competitive business environment. One of the pillars of success for these organisations is having the best talent that is strategically recruited, developed and retained. How do managers apply their skills to achieve best results from this talent and how do you get it motivated for retention and super performance? Content includes building systems and models that attract talent; development and training strategies and effective succession planning.

10 Bridges Company profile

Licensed Training Programmes

John Maxwell Certified Programme

BECOMING A PERSON OF INFLUENCE - Helps leaders and managers enhance their influence and impact on others. Through this programme, business leaders will observe their personal and organizational success go off the charts. Managers will see their employees respond with new enthusiasm.

PUT YOUR DREAM TO THE TEST - The course guides leaders and managers into personal dreaming in order to influence growth in an organization. Participants are able to realise their potential and achieve their goals. We show you how to crystallize your vision and galvanize your commitment by instructing you how to embrace a realistic strategy to achieve your dream.

THE 15 INVALUABLE LAWS OF GROWTH - A very highly rated course that helps participants to be intentional about their personal growth, understand how personal growth works and how one can develop oneself to become a more effective and fulfilled individual. Participants will also learn how to build a sense of purpose and become more successful in every area of life.

HOW TO BE A REAL SUCCESS - Success is not a destination. It is a process – a lifelong strategy of building on strengths, minimizing weaknesses, and focusing on the people and points of life that are most important. This material will help you understand the keys you need to succeed in life. Whether you are a civil servant or a corporate executive, you will achieve great things by understanding four very important success building areas: Relationships, Equipping, Attitude and Leadership.

EVERYONE COMMUNICATES FEW CONNECT - The ability to connect with others is a major determining factor in reaching your full potential. It’s no secret! Connecting is a skill you can learn and apply in your personal, professional, and family relationships- and you can start now by taking this course! The content includes: Finding Common Ground; Keeping Your Communication Simple; Capturing People’s Interest; Inspiring People; Staying Authentic in all Your Relationships.

LEADERSHIP GOLD - ‘Gaining leadership insight is a lot like mining gold. You do not set out to look for dirt; you look for the nuggets.’ This course helps managers grow other managers. It is a complete set of skills that help managers derive value from all those they lead and covers topics such as, ‘If It’s Lonely at the Top, You’re Not Doing Something Right - Loneliness isn’t a requirement of leadership; it’s a consequence of selfishness.’ ‘Don’t Send Your Ducks to Eagle School- Recognize that people differ in the level of their natural abilities, and do not treat everyone the same.’ ‘People Quit People, Not Companies - The desire to leave for greener pastures is often motivated by the need to escape someone. People quit leaders, not companies.’

The Communication Center Training Modules

By working with the Communication Center (Washington DC, USA), we coach our clients to thrive during communication opportunities such as media interviews, presentations, meetings, panels and speeches. To help communicators navigate high-stake scenarios, we leverage our experienced and dynamic coaching team. Channelling their distinguished reporter, author and corporate communication backgrounds, our team asks the right questions, demonstrates innovative strategies and addresses current issues.


BUSINESS DEVELOPMENT SERVICES

Business Re-engineering for Corporate and Emerging Markets (SME).

All businesses have targets to be met and overtime businesses may lug on performance by not meeting internal or external objectives. Business systems may run obsolete in view of the ever improving and changing global standards where a business may eventually not meet market competiveness. Business Re-engineering is a key management strategy that assists in re-organizing an operational business. Bridges Limited helps companies re-engineer business systems, processes, structures and procedures.

Investment Advisory Services

Body-corporates and individual beings alike desire to invest. As investment is made in different forms of Assets both liquid or tangible, Bridges Limited offers Investments Advisory Services with respect to the investors desire (investment type, tenor & security plan). There is no amount of investment that is small and as a company policy we have special services for Emerging Markets/SME who wish to learn and invest as they grow their businesses. Bridges Limited will advise on both local and international investment portfolio.

Fund Management Services

This fund management areas include: Support and Management for Collective Schemes; Public Schemes; Private/Individuals and Corporate Investments.

Under our Fund Management services, we advise and assist to ensure that our client’s Assets are well placed in the most appropriate investment vehicles. We will assist our clients to understand the value of their assets and analyse their investment desire whilst we remain their Fund Managers.

Corporate Strategy Design

For a business to achieve its desired goals over a projected period, Strategy Management is key. Bridges Limited provides services in developing market standard Corporate Strategic Plans. The strategic plan will assist the business to stream-line effectively and manage its objectives prudently.

Enterprise Development/Business Development activities

Starting and developing an enterprise are very critical activities to a business. Bridges Limited offers services for Enterprise Development, where investors

may not have had a formal organization and wish to regularize their business activities. These services are both for Emerging Markets (SME) and Corporates.

Bridges will assist an organisation to structure their Business Development activities depending on the Business analysis outcomes or the Investors desires.

Corporate Communication Strategy

Communication is an integral part of everyday business activities. Every organization communicates internally and externally. Communication is beyond contact but delivery of the message for the collaboration and desired outcome. Bridges Limited offers services in Development of Corporate Communications Strategy both by training and development of the actual Communications Document.


CORPORATE GOVERNANCE SERVICES

The corporate Governance training programmes for Board members are generally offered in conjunction with the Institute of Directors of Zambia though Bridges Limited offers the various modules independently. The Key modules include

Board Governance Oversight Definition of Corporate Governance Building Effective Boards Board principles and procedures Director Independence Risk Management Board evaluation and assessments Evaluation strategy and executive

management performance

Creating Progressive Alliances Governance of Strategy Strategic Leadership in 21st Century Stakeholder Management (Identifying,

Mapping, Engagement and Management)

Role of the Board in Protecting the license to operate.

Bridges also offers Board Secretarial services and support.

Board And Executive Relations Roles, Responsibilities and Liabilities

of the Board. Roles of Committees Role of Senior management in

governance Role of Company Secretary Types of Boards and most desirable

for SOS Village Building effective relationships

between Boards and Management

ICT GOVERNANCE

ICT Governance is a fundamental portion of enterprise governance. This comprises the leadership and organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives. The content includes: ICT Governance for business alignment; Managing complex standards and frameworks; Mining value from information chaos; Stakeholder management and information maximization; protecting and driving enterprise value.


KEY ACHIEVEMENTS (2017 -2019)

ZANACO

Zambia National Commercial Bank, commonly referred to by the name “Zanaco”, is a

leading commercial bank in Zambia.

a. Consultancy type: Executive Communication Skills

b. Consultancy synopsis: Zanaco plans to reposition its brand by improving its media engagement and public speaking skills. Participants to full day training were the senior management team and later, middle management. The objectives were: Enhanced strategic communication and message delivery skills; Increased exposure of Zanaco management to communication channels and how to engage them predictively, Heightened awareness of Zanaco among various stakeholders, Effectively leverage technical staff to carry out a significant mandate of communicating the Zanaco message to dispersed membership, Improved lead time in communication management and Reduce reputational risk through professional management of information.

c. Contact: Head – Marketing & Communications


ZAMBIA REVENUE AUTHORITY

The Zambia Revenue Authority is the main body charged with the responsibility of collecting revenue on behalf of the Government of the republic of Zambia.

a. Consultancy type: Development of ZRA Corporate Strategic Plan 2019 -2021

b. Consultancy synopsis: Bridges Limited was tasked to lead the development of the ZRA Strategic Plan that was later launched by the Minister of Finance. The assignment included carrying out a situational analysis, SWOT Analysis, Stakeholder Engagement and Analysis covering diverse stakeholders (government, private sector, donors, civil society organisations etc.); identifying Strategic Issues using the balanced score card, managing a ZRA Board and Management Retreat to set the ZRA Strategic Direction and objectives, crafting of new VISION, VALUES and MISSION statements including the new ZRA Tagline (Your Tax, My Tax, Our Destiny); identification and insertion of Strategic Pillars and Key Results Areas and Strategy Mapping. The work was fully completed and signed off after 75 working days.

c. Contact: Commissioner General


a. Consultancy type: ZRA Corporate Communications Policy and ZRA Communications Strategy.

b. Consultancy synopsis: The policy focused among others, guidelines on communications regarding: Confidential information, internal communications, external communications, advertising, marketing and promotional activities, stakeholder management, customer engagement, Management of new media, publications, crisis communications, and penalties to non-compliance to the corporate communications policy by staff and related parties. The Communications Strategy (complementary consultancy): The primary objective of the strategy was to help ZRA build public understanding of the evolving role of the organisation; to better explain the ZRA’s operations in areas of tax collections; to enhance transparency and accountability to the various stakeholders and to build and maintain support for the mission. To some extent, the strategy is to enable ZRA facilitate a two-way dialogue with stakeholders, particularly tax payers. Communications, therefore, remains a strategic tool to help strengthen the effectiveness of ZRA as an open, listening, and responsive organisation.

c. Contact: Commissioner – Modernization and Corporate Strategy



a. Consultancy type: ZRA Market Positioning Statement

b. Consultancy synopsis: Following the approval of the ZRA Corporate Strategic Plan 2019-2021, ZRA needed s strategy that would help it rebrand its image; create stakeholder awareness about its new Mission, Vision, values and tagline as well as its philosophy of work (which reads, ‘Zambia Revenue Authority exists to serve the people of Zambia through revenue collection and trade facilitation as guided by relevant statutes. We are driven by taxpayer focus, integrity, professionalism, innovation and networking. Our commitment to work is inspired by the desire for a prosperous Zambia.’ Bridges was engaged to draft a positioning strategy and this included: employee mind-set; improvement of ZRA perceptions; change management interventions; public engagement values; market positioning activities (corporate branding, below the line positioning, above the line positioning, internal staff engagements such as Town Hall meetings, public engagements and corporate social responsibility).

c. Contact: Corporate Affairs Manager

ZESCO LIMITED

ZESCO Limited is a vertically integrated electricity utility, which generates, transmits, distributes and supplies electricity in Zambia. It is a public utility, with the Government of the Republic of Zambia being a sole shareholder.

a. Consultancy type: Mentoring Training Course (147 ZESCO Managers).

b. Consultancy synopsis: ZESCO Limited, through its Human Resources and Administration Directorate, runs an employee development programme called the Graduate Development Programme. This programme is supported by a Mentoring agenda where experienced persons (mentors) are assigned to new graduates (mentees) to guide, support and counsel them. This is to achieve the wider goal of developing leaders in all the spheres of ZESCO and ensure that the new graduates become competent and achieve their career objectives in line with organisational requirements. This mentoring agenda was, however, not functioned expectation. In view of the above, ZESCO Limited engaged Bridges Limited (consultants) to conduct Mentoring Training workshops to upskill and strengthen the mentoring skills and practices of the mentors appointed under the Graduate Development Programme. The training was to cover 147 mentors. The overall objective of the training sought to ensure that participants appreciated and mastered the mentoring process and why the practices were important. Therefore, the overall objective was: To internalise attitudes, relationship skills and practices that make effective mentoring happen in both mentors and mentees.

c. Contact: Senior Human Resources Manager


ZESCO LIMITED

a. Consultancy type: High Performance Leadership (46 ZESCO Senior Managers)

b. Consultancy synopsis: ZESCO Limited (the client) requested Bridges Limited (the consultant) to develop and conduct training for Senior Managers. The training would be a follow up on the Mentoring Training that the consultant had earlier provided to Chief Officers, albeit tweaked in favour of strategic leadership training. The consultant proceeded to design, develop and conduct a High-Performance Leadership training to 46 targeted Senior Managers. The trainings were conducted on 26th and 27th November, and 4th and 5th December, 2018, at Twangale Park, Lusaka. The areas covered included: Principles of adaptive leadership for challenging times, Leading self (mental models, masterclass conversations, personal mastery), Leading Others (Coaching for results, situational leadership), Leading Highly effective teams (innovation, creativity, results), Leading systemic change, 15 Invaluable Laws of growth (full set)- John Maxwell, Put your dreams to the test (John Maxwell), How to be a person of influence (John Maxwell).

c. Contact: Senior Human Resources Manager

ZAMBIA AIRPORTS CORPORATION LIMITED

Zambia Airports Corporation Limited is a Public Limited Company which is wholly owned by the Government of Zambia and is mandated to enhance safety and improve standards of service provision at the local airports and in the Zambian air space.

a. Consultancy type: Review of ZACL Corporate Strategic Plan 2012 -2027.

b. Consultancy synopsis: Bridges Limited was tasked to lead the Review of the ZACL Strategic Plan. The assignment included carrying out a situational analysis, that is SWOT Analysis and PESTLE Analysis; identifying Strategic Issues using the balanced score card, managing a ZACL Management Retreat to review and set the ZACL Strategic Direction and objectives, recasting the VISION, VALUES and MISSION statements; identification and insertion of Strategic Pillars and Key Results Areas and Strategy Mapping. The work was fully completed and signed off after 14 working days.

c. Contact: Director of Human Resources


ZSIC LIFE LIMITED

ZSIC Life is a subsidiary of the State-Owned Zambia Insurance Corporation (ZSIC) and is charged with providing long-term life assurance products and group life and pension schemes.

a. Consultancy type: Change Management and Mindset Change Training (all ZSIC Life staff)

b. Consultancy synopsis: The backdrop to the training capturing all ZSIC Life staff was to prepare the employees for the anticipated listing on the Lusaka Securities Exchange. The training motivation included: Understanding how the stock market works and what is expected of employees of a listed company; being champions of this change by adopting change management strategies (processes, tools and techniques to manage people’s side of change); being able to see all of the connections and bigger picture across the company; resetting their thinking and see themselves as technocrats and professionals who can drive ZSIC Life to levels never imagined; simulate a culture of productivity and efficiency as is typical of all Blue-Chip companies; believing in the new ZSIC Life brand and that the image of the company is first shaped by the beliefs and behaviours of its employees. The key focus areas: how to make effective decisions during the period of change; manage barriers and resistances to change as well as; leverage the various opportunities that come with it.

c. Contact: Head of Capital Development

LUSAKA SECURITIES EXCHANGE

The Lusaka Securities Exchange (abbreviated to LuSE) is the principal stock exchange of Zambia.

a. Consultancy type: Development of LuSE Corporate Strategic Plan 2018 -2022.

b. Consultancy synopsis: Bridges Limited was tasked to lead the development of the Lusaka Securities Exchange Strategic Plan. The assignment included carrying out a situational analysis, SWOT Analysis, Stakeholder Engagement and Analysis covering diverse stakeholders (government, private sector, brokerage firms, etc.); identifying Strategic Issues using the balanced score card, managing a LuSE Board and Management Retreat to set the LuSE Strategic Direction and objectives, crafting of new VISION, VALUES and MISSION statements; identification and insertion of Strategic Pillars and Key Results Areas and Strategy Mapping. The work was fully completed and signed off after 70 working days.

c. Contact: Chief Executive Officer


HEALTH PROFESSIONALS COUNCIL OF ZAMBIA

The Health Professions Council of Zambia (HPCZ) is a statutory regulatory body established under the Health Professions Act No. 24 of 2009 of the Laws of Zambia.

a. Consultancy type: Development of HPCZ Corporate Strategic Plan 2018 -2021

b. Consultancy synopsis: Bridges Limited was tasked to lead the development of the Health Professions Council of Zambia Strategic Plan. The assignment included carrying out a situational analysis, SWOT Analysis, Stakeholder Engagement and Analysis covering diverse stakeholders (government, private sector, health institutions, etc.); identifying Strategic Issues using the balanced score card, managing a HPCZ Board and Management Retreat to set the HPCZ Strategic Direction and objectives, crafting of new VISION, VALUES and MISSION statements; identification and insertion of Strategic Pillars and Key Results Areas and Strategy Mapping. The work was fully completed and signed off after 60 working days.

c. Contact: Chief Operations Officer

PROFESSIONAL INSURANCE CORPORATION

Professional Insurance Corporation Zambia PLC is the largest insurance company in Zambia by gross written premium.

a. Consultancy type: Review of PICZ Corporate Strategic Plan 2018 -2022.

b. Consultancy synopsis: Bridges Limited was tasked to lead the Review of the PICZ Strategic Plan. The assignment included carrying out a situational analysis, that is SWOT Analysis and PESTLE Analysis; identifying Strategic Issues using the balanced score card, managing a PICZ Management Retreat to review and set the PICZ Strategic Direction and objectives, recasting the VISION, VALUES and MISSION statements; identification and insertion of Strategic Pillars and Key Results Areas and Strategy Mapping. The work was fully completed and signed off after 14 working days.

c. Contact: Executive Head – Branch Operations


COMESA

The Common Market for Eastern and Southern Africa is a free trade area with twenty-one member states stretching from Tunisia to Eswatini.

a. Consultancy type: Review and Finalization of COMESA Yellow Card Strategic Plan 2018 -2022

b. Consultancy synopsis: Bridges Limited was tasked to lead the Review and Finalization of the COMESA Yellow Card Strategic Plan. The COMESA Yellow Card (YC) is a motor vehicle insurance scheme which is valid in all the participating countries. The assignment included reviewing and carrying out a situational analysis, SWOT Analysis, Stakeholder Engagement and Analysis covering diverse stakeholders (National Bureaux, Primary Insurance Companies, etc.); identifying Strategic Issues using the balanced score card, managing a COMESA YC Secretariat Retreat to set the COMESA YC Strategic Direction and objectives, crafting of new VISION, VALUES and MISSION statements; identification and insertion of Strategic Pillars and Key Results Areas and Strategy Mapping. The work was completed and later presented to the Management Committee of the COMESA YC Scheme in Djibouti on 15 April, 2019.

c. Contact: Chief Programme Officer

IHS

IHS is the largest mobile telecommunications infrastructure provider in Africa, Europe and the Middle East.

a. Consultancy type: Team Building Retreat for Senior Management.

b. Consultancy synopsis: IHS is a multicultural organization. Achieving profitability requires maximum cohesion among the company’s top management. The Management Retreat focused on helping the management team work and deliver together. Training focused on: Emotional intelligence and its impact on organizational behavior; solving complex problems affecting corporate strategy; leadership and influence; communication skills for management; Building relationships and equipping subordinates; succession planning; motivating teams.

c. Contact: Human Resources and Administration Manager


ZAMBIA PUBLIC PROCUREMENT AUTHORITY

The Zambia Public Procurement Authority (ZPPA) is an independent regulatory body with responsibility for policy, regulation, standard setting, compliance and performance monitoring, professional development and information management and dissemination in the field of public procurement.

a. Consultancy type: Training of Senior Management at a Management Retreat

b. Consultancy synopsis: Training of ZPPA senior Management on Leadership and Management skills focusing on: The changing paradigm of management where new skills of leadership are required. The training equipped management with the capabilities of making ZPPA a learning organisation; how to manage diversity in the workplace and managing organisational change. The participants also exposed to management competences that would create necessary efficiencies in ZPPA i.e.: Planning, organisation, leading and monitoring.

c. Contact: Human Resources Manager

ZAMBIA NATIONAL BUILDING SOCIETY

The Zambia National Building Society (ZNBS) is a State-Owned Institution whose primary objective is increase Housing stock in the country by provision of house loans and undertaking construction housing projects.

a. Consultancy type: Change Management Training.

b. Consultancy synopsis: Bridges Limited was identified to carry out a Change Management Training for the Zambia National Business Society in 2017. As part of the Change Management process, an Employee Engagement Survey was conducted.

c. Contact: Director Human Resources and Administration


ZAMBIA RADIATION PROTECTION AUTHORITY

The main mandate of the Radiation Protection Authority (RPA) is to provide for the protection of the public, workers and the environment from hazards arising from the use of devices or materials capable of producing ionising radiation.

a. Consultancy type: Managerial Skills Training and Corporate Governance Induction/Training for new Board Members

b. Consultancy synopsis: In April of 2019, Bridges Limited conducted a two-day training for the Radiation Protection Authority (RPA). The main focus of this was to train both the Board and Management in Corporate Governance. A day was allocated to the Board and Management respectively.

c. Contact: PA to The Executive Director

PLASCON ZAMBIA LIMITED

Kansai Plascon Zambia is one of the largest paints and coatings manufacturing distribution companies in Zambia.

a. Consultancy type: Business development consultancy/Management training.

b. Consultancy synopsis: Bridges Limited conducted a Management training for Kansai Plascon Zambia Limited in January of 2019. The training spun over a two-day period. It comprised three courses from the John C. Maxwell leadership training programme. Among these were Leadership Gold; how to be a R.E.A.L Success and Everyone Communicates, Few Connect.

c. Contact: Human Resource and SHERQ Manager


ENERGY REGULATION BOARD

The Energy Regulation Board is charged with the role of balancing the needs of undertakings with the needs of energy consumers in addition to regulating energy related services in Zambia.

a. Consultancy type: Leadership Training (26 Managers trained)

b. Consultancy synopsis: Bridges Limited had the opportunity to train 26 Managers in Leadership from the Energy Regulation Board in October of 2018. The Leadership Training comprised a number of key lessons from the John C. Maxwell Leadership Gold Course. The training was tailormade to suit the Zambia environment and included practical examples of various challenges mangers face in the work environment. Some of the lessons under this course include If It’s Lonely at the Top, You’re Not Doing Something Right; To See How the Leader Is Doing, Look at the People; Don’t Send Your Ducks to Eagle School; Don’t Manage Your Time – Manage Your Life; and You Only Get Answers to the Questions You Ask.

c. Contact: Human Resource Officer

DANA GROUP OF COMPANIES

Dana Group of Companies is located a Zambian company that offers services in farming and agricultural supplies, industrial services and other business-related activities.

a. Consultancy type: Corporate rebranding; Human capital assessment; capacity building.

b. Consultancy synopsis: Bridges Limited was tasked by Dana Group of Companies to carry out a thorough performance assessment of its various subsidiaries, including one that had shutdown. The purpose of this exercise was to enhance the company’s corporate brand image, examine the welfare level of employees and improve the existent structures and systems. Over the course of this project, a total of seven subsidiaries were assessed and over a hundred employees were interviewed.

c. Contact: Group Managing Director


DANA GROUP OF COMPANIES

a. Consultancy type: Dana Group Corporate Communications Strategy

b. Consultancy synopsis: The primary objective of the strategy was to help DANA Group of Companies build public understanding of the evolving role of the organisation; to better explain the company’s operations among the various stakeholders who are affected by the business of the six subsidiaries. Dana also seeks to enhance transparency and accountability to communities in which the subsidiary companies offer services and products and to build and maintain support for its mission. To some extent, the strategy is to enable DANA Group facilitate a two-way dialogue with stakeholders, particularly government and its agencies, core clients, employees and the general public. Communications, therefore, remains a strategic tool to help strengthen the effectiveness of DANA Group of companies as an open, listening, and responsive company. The strategy focuses on approved and utilisation of channels of communication, the key messages and the targeted audiences.

c. Contact: Group Managing Director

SRHR AFRICA TRUST (SAT)

Southern African AIDS Trust (SAT) is an innovative organisation with a regional footprint contributing to improved systems for sexual and reproductive health and rights (SRHR) of girls and women in eastern and southern Africa.

a. Consultancy type: Building Effective teams.

b. Consultancy synopsis: Training held in Chaminuka on the building of effective teams through mentorship and coaching, effective communication skills, leadership and managerial skills (Flexibility, connecting to customers & employees, Developing quality relationships: cooperation & Collaboration, Cross-cultural skills), team building skills (Human Knot, Pass the Hoop, Maze O Cups, Seal the Gaps).

c. Contact: Office Administrator


CHEMONICS INTERNATIONAL – ZAMBIA (Contractor for USAID Global Health Supply Chain Program)

Chemonics International is a private international development company that works for bilateral and multilateral donors and the private sector to manage projects in developing countries.

a. Consultancy type: Team building involving 100 members of staff

b. Consultancy synopsis: The team building activities were carried out at Chaminuka Lodge on Thursday 25th April, 2019 and involved 92 participants. The motivation for the Chemonics Team Building exercise was to revive energy and maintain momentum for a high performing staff team. Activities for the day included those that utilized the facilities at Chaminuka and those designed by Bridges Limited.

c. Contact: Human Resource Manager

SADC MEDIA CAPACITY BUILDING PROGRAMME

The Southern African Development Community is an inter-governmental organization headquartered in Gaborone, Botswana, and it exists to further socio-economic cooperation and integration as well as political and security cooperation among 16 southern African states.

a. Consultancy type: Media Capacity Building Programme for media in the SADC region.

b. Consultancy synopsis: The training programmes held in Botswana, Namibia and Zambia involving SADC journalists were held under the programme, “Strengthening the National-Regional Linkages in SADC” (SNRL). The programmes were held in partnership between the Southern African Development Community (SADC) and the German Federal Ministry for Economic Cooperation and Development (BMZ). The German contribution to the programme is implemented by the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH.

c. Contact: Technical Advisor, SADC Institutions Programme


NATIONAL PENSION SCHEME AUTHORITY

The National Pension Scheme Authority (NAPSA) is an institution aimed at providing Social Security to its members.

a. Consultancy type: Napsa Trustees Self Evaluation 2018

b. Consultancy synopsis: Is the board clear on its function and responsibilities? Is each director clear on their role? Do the committees understand their roles? What performance metrics are used? Who will collect the information? How will the information be collected? Bridges Limited used an assessment tool of 36 questions from which the Board members made entries. The results were analysed by Bridges Limited and communicated at a training programme for all Board members.

c. Contact: Authority Secretary,

JTI (Japan Tobacco International)

a. Consultancy type: Financial Skills and Business Management Training

b. Consultancy synopsis: JTI is a multinational organisation that is in the tobacco industry. The Company engaged Bridges Limited to train all its Zambian based staff in all four locations (Lusaka, Chisamba, Chipata and Kaoma) in personal finance management skills. Since the Company is also undergoing a restructuring process, with prospects of staff separation, an additional module on starting and managing a private business was included.

c. Contact: Eileen Kaunda; People & Culture Manager; Tel 0211375000 Kaunda, Email: [email protected])

Zambia Medicines Regulatory Authority/European Union

The National Pension Scheme Authority (NAPSA) is an institution aimed at providing Social Security to its members.

a. Consultancy type: Development of Business Plan (2020-2025)/ Development of Strategic Plan (2020-2023)

b. Consultancy synopsis: This was a project contracted to Bridges by the European Union under the Health Systems Strengthening Programme. The consultancy was for the development of a five-year Business Plan including Long-term Sustainability and Human Resources Issues and a three year Strategic Plan for the Authority). ZAMRA, as a government owned institution has the mandate to implement the Act through protecting and promoting public health by ensuring the efficacy, quality and safety of human & veterinary medicines, herbal medicines and allied substances.

c. Contact: Mr. Mathews Banda, Finance Director, Contact: 0978614946, Email: [email protected] Bridges Company profile26

VisionFund

a. Consultancy type: Corporate Governance Training

b. Consultancy synopsis: : VisionFund Zambia provides clients with small loans to begin or grow their businesses. The Training for the Board included: Definition of Corporate Governance, Building Effective Boards, Board principles and procedures, Director Independence, Risk Management, Board evaluation and assessments, Evaluation strategy and executive management performance. A component of Team Building was added.

c. Contact: Mariah Mbewe | Company Secretary; Phone: +260 211 225146 | Mobile: +260 975463200 | Fax: +260 211 225142 Email: [email protected]

NATIONAL PENSION SCHEME AUTHORITY

a. Consultancy type: Napsa Trustees and Committees Self Evaluation 2019/ Peer-to-peer Reviews and Corporate Governance Training

b. Consultancy synopsis: As in 2018, Bridges was once again engaged by NAPSA to conduct a Board and Committee members evaluation analysisThe training also looked at Board function and responsibilities, Role of Committees and members, best Board practices and financial oversight.

c. Contact: Lydia Sameta Chilumba, Authority Secretary, Office +260 211 224869 | +260 971 399 476 | [email protected]

UNFPA

a. Consultancy type: Facilitation of Staff Retreats (2018 and 2019)

b. Consultancy synopsis: The 2018 and 2019 annual office retreats for UNFPA Zambia Country Office (CO) for which Bridges Limited was contracted as facilitator were aimed at enhancing staff effectiveness and efficiencies by promoting an enabling and conducive environment for improved programming and implementation of the outstanding programmatic work. The retreats provided the CO staff a chance to reflect on and celebrate UNFPA’s achievements in light of the UNFPA@50 and ICPD@25 milestones. The retreat also provided an open-air discussion where issues were shared and addressed at individual level, departmental level and collectively at CO level.

c. Contact: Chimuka Hampango, Programme Analyst – RHCS, contact: 0960998727; Email: [email protected]

SOS Children’s Village


b. Consultancy synopsis: In its efforts to improve upon its performance, the Board of SOS Childrens Village engaged Bridges Limited to conduct a corporate governance training for the newly appointed members of the Board.

c. Contact: Simate Simate, Human Resources Manager, Contact: 0211281707; Email: [email protected]

National Health Research Authority


b. Consultancy synopsis: The National Health Research Authority (NHRA) is a regulatory body that was established under the Health Research Act No. 2 of 2013. The mandate is to provide a regulatory framework for the development, regulation, financing, coordination of health research to ensure the development of consistent health research standards and guidelines for ethically sound health research in Zambia. NHRA contracted Bridges to conduct a two-day training in Corporate Governance and Leadership for the new Board.

c. Contact: Sandra Chilengi-Sakala; Deputy Director-Research Coordination Mobile: +260977533554 Email: <[email protected]>

1. Tailor Made Training Managerial Skills Managing Cultural Diversity Emotional Intelligence Decision Making, Strategic Thinking and Situational Leadership Change Management and Strategy Execution Leadership and employee Motivation Talent Management and Succession Planning Team Building

2. Licensed Training Programmes John Maxwell Certified Programme The Communication Center Training Modules (Washington DC, USA)

1. Business Re-engineering for Corporate and Emerging Markets (SME)

2. Investment Advisory Services3. Fund Management Services4. Corporate Strategy Design5. Enterprise Development/Business

Development activities6. Corporate Communication Strategy

1. Board Governance Oversight2. Board and Executive Relations3. Creating Progressive Alliances4. ICT Governance

CAPACITY BUILDING SERVICES

BUSINESS DEVELOPMENT SERVICES

CORPORATE GOVERNANCE SERVICES

BRIDGES SERVICES SUMMARY

www.bridges-limited.com

Bridges Limited Plot 1327, Kareeboom Ave (Off Gardenia Ave), Next to Avondale Complex P.O. Box 310317 CHLUSAKA 10101, Landline: +260211 285 998Email: [email protected]

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