COMPANY PROFILE - AURA NETWORK€¦ · We are a strong company where specialized high-end personnel...
Transcript of COMPANY PROFILE - AURA NETWORK€¦ · We are a strong company where specialized high-end personnel...
Official Business Partner
COMPANY PROFILE
CY2019
Copyright © Aura Network Inc. 2
Company name: Aura Network Inc.
CEO: Hyunjoo Im
Address : #332 LG SEOCHO ECLAT, 71 Banpo-daero 14-gil, Seocho-gu, Seoul, 06651 Republic of Korea
Date of Establishment: April 30, 1999 (18 years)
Type of business: Aura provides Contact Center, Unified Communication, Video Conference and System Integration. Avaya team and customer engagement
Number of employees: 22
Telephone : +82-2-3487-8883
Website: www.auranetwork.co.kr
(Jan, 2019)
Aura Network Inc.
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History
Establ ishedGeoLink Co. Ltd.
1999
Converted a corporate name into Aura Network Inc.
Declared the second establ ishment.
2014
Reg istered in Korea Internat ional Trade Associat ion
2000
Developed an IP phoneheadset and acquired EMI , FCC, and CE cert i f icat ions
2007
Developed an IP phoneHeadset set .
2013
Developed select ion S/W and acquired CE cert i f icat ion
2001
Launch ofASTRA R2.0
2019
Established in 1999, we started specializing in developing and producing major products of call center market, changed our corporate name for the second leap in
2014, and are expanding a major business area to consulting, design, build-up, and maintenance of IPT/UC, IPCC, a Video conference system, a Data Networking
system, and an IT system, as an Avaya, Cisco Official Partner.
We are a strong company where specialized high-end personnel work constantly to be the best partner for customers.
R&D Centerestabl ishment
2018
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27%Special
41%Advanced
23%Intermediate
Technical Personnel
90%
More than 90% of our staff are professionals with years of diverse experience.
Besides the CEO, major executives are working, whogenerally manage management support, sales andmarketing, and R&D (equivalent to qualified technicalpersonnel in finance and IT). More than 90% of thetotal workforce is a long-standing workforcerecognized as an expert in corporate communications.
MAINTENANCE CONFIGURTIONPRODUCTS PROJECT
More than 60% of the members are engineers. Depending on the customer’s diversebuild-up needs through a professional PM group, we provide a series of services fromconsulting to system design, construction, management, analysis, and training todevelopment, maintenance, and management thereof.
In particular, we feature many highly specialized personnel for the AVAYA system.
Specialized expert group
Holding AVAYA Certificates
ProfessionalSales Specialist
ProfessionalDesign Specialist
ImplementationProfessional Specialist
SupportProfessional Specialist
CertifiedIntegration Specialist
CertifiedSolution Specialist
9%Beginner
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27%
41%
23%
9%
▪More than 15 years▪More than 10 years▪More than 5 years ▪Less than 5 years
Manpower composition by technology grade Manpower composition by career
Organizational Chart
Segment Special Advanced Intermediate Elementary Total
Research/planning 1 2 1 - 4
Technology/development
3 4 2 2 11
Sales 2 2 1 - 5
Management - 1 1 - 2
Total 6 9 5 2 22
CEO
Business Management
Planning /marketing
Financial /accounting
Sales
Project
Maintenance
Research /planning
Solution development
Management & Planning
R&D
Sales
Sales support
Technical
Organization
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Business Area
Consulting, proposal, system construction, development and maintenance of corporate communication solution through specialized professional members
DATANETWORKING
CONTACTCENTER
IP TELEPHONY& UNIFIED
COMMUNICATIONS
VIDEOCONFERENCE
IT SYSTEMSERVICE
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Product Supply Partners
Partners
Business Alliance Partners
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Major Customers
SUCCESSFUL BUILD-UP CASE
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PBXPrivateBranchExchange
IP TelephonyMG Non- Life Insurance#Build-up of IP Telephony (Small & Mid size)
MG Non-Life Insurance constituted its officewith the AVAYA IP Office product, No.1 productin the medium and small market share in theworld. We optimized the functions that thecustomer needed for the environment of a450-seat office with advantages of low costand high efficiency. We helped MG Non-LifeInsurance to improve the operationmanagement and communication betweenemployees.
Build-Up Period: June ~ July 2016Systems introduced: AVAYA IP OFFICE
E129AvayaLow-CostIP Phone(SIP)
Successful build-up case
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Successful build-up case
PBXPrivateBrancheXchange
IP Telephony / IP Contact Center
IVRInteractiveVoiceResponse
CTIComputer and TelephonyIntegration
CMSCallManagementSystem
RECRecordingSystem
PDSPredictiveDialingSystem
W/BWall Board
T-BankTele Banking System
NMSNetworkMonitoring System
FAXWeb Fax
AppsApplications
Daishin Savings Bank#Build-up of IP Contact Center (Mid & Large Size)#Build-up of IP Telephony
As Daishin Savings Bank moved its head officeto its Myoung-dong new office building, itnewly built the IP telephony systems in 8branches nationwide into the AVAYA system,constituted the IPCC systems into the mainsystem for AVAYA products, and additionallyincluded a variety of solutions. It resulted inimproving customer satisfaction.
Build-up Period: November 2016 ~ June 2017Systems introduced: AVAYA CM, AES, AACC, AAEP, WebFAX,
REC, ERS, NMS, INFO-PUSH, MessengerUC Gateway Softphone, Tele-Banking
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Successful build-up case
Video Conference
AK Chemtech#Build-up of Video Conference (Conference Room)
AK Chemtech has overcome the remotelimitations of the Aekyung Tower and its fourbranches and offices abroad, and hasintroduced Avaya videoconferencingequipment as a means to facilitate smoothmeetings. It offers 1080p 60fps full HD quality,NetSense, H.264SVC and Hi-Profile functionsto overcome low bandwidth networkenvironment and provide high quality image.It can be accessed from mobile and PC as wellas document sharing, and also offers meetingrecording function, which is highly satisfyingfor users.
Build-up Period: October 2018 ~ DecemberSystems introduced: AVAYA Video Conference
Location 1 Location 2 Location 3 Location 4 Location 5
InternalNetwork
PC(Presentation)
PC(Video Client)
VPN VPN
VPN
Overseas
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Successful build-up case
HYUNDAI Consulting &Resources
#Build-up of #ASTRA (CTI, Report, Statistics)
Hyundai Consulting & Resources can use variousfunctions provided by ASTRA, such as counselorreconnection, callback system, and customerinformation screen popup function, toimplement the Hybrid CTI function and extractvarious phone usage statistics about 1,000employees .
Build-up Period: April 2018 ~ August 2018Systems introduced: ASTRA
PBX
① Call Connection
Customer information Screen popup
CTI
② Incoming call alert ⑥ Call connection / customer information screen popup
Agent APP2nd recipient1st recipient
⑤ When picking up or transferring
Customer
DB④ Customer information Search & link
③ Collect customer information Connection
SOULTIONS
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Solution (IPT/UC)
Supplied Enterprise IPT / UC system for collaboration
K165/K175K155B179B159 B169 B189 B109 H249H229 H2391616-I1603SW-I1603-I 1608-I BM32J179J139J129 J169 JBM24
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Solution (IPCC)
Supply system for next generation customer center construction
Chatbot Multimedia Cloud Agent Big Data SNS Video Phone
L119 L129 L139 L149 L159
Headset
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Solution (Video Conference)
Ultra-high-resolution sharpness, minimum bandwidth, image restoration technology, video conferencing solution
Mobile PC Web-basedSmall & Mid Size Conference RM
Mobile Video / Document Share PC Video Conference / Chatting Conference Room / PC Document Share CODEC Video Conference
Large Size Conference RM
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Solution (Data Networking)
Provided stable data network system based on IP
Router SwitchWireless
LAN
Security Software ServerLAN/WAN NETWORKING
(VIOCE / DATA)
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Solution (CTI Developed with its own technology )
Its development engine, sophisticated web-based, powerful performance, reasonable amount, various detailed statistical reports
DashboardWEB based
MonitorWEB-based real-time integrated situation
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A rational and powerful system that has the next generation structure design and engine source
STRONG POINT
Solution (CTI Developed with its own technology )
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Improved work efficiency through stable telephone system operation and introduction of next-generation communication means
COMPONENT
Solution (CTI Developed with its own technology )