Company Profile 2013

Scientific

JohnMorris John Morris Scientific

Service plus Solutions

2013

Company Profile

Why John Morris Scientific?

For Our Suppliers:

•Financiallystable•Experiencedleadership•Over90staff•ExtensivemarketcoveragethroughoutAustralia,NewZealand&Pacificregion•Dedicated,tertiarytrainedProductSpecialistswithuncappeddomestictravelbudgets•Serviceguarantee–5specialisedrepaircentres,largetrainingbudgetsand12qualifiedtechnicians•Customisedsystemsforbestpracticedistribution–integratedERPandCRM•Professionalmarketing/promotion–socialmedia,webpresence,blogs,eMarketingandtraditionalmarketing•Largefieldsalesteamlocatedinallmajorcities•Dedicatedinternalsales,customerserviceandsupportcentre

For Our Customers:

•Factorytrainedsalesandservicepersonnel•Dedicatedserviceoperationscentre•Extensiveservicefacilities-includingNATAandNISTcalibrationfacilities•Freeequipmentdemonstrationsandtrials•Preventativemaintenanceandextendedwarrantyoptions•Convenientequipmentleasingplans•Unmatchedmarketcoverageextendingtoremoteareas•Dedicatedcustomerservicecallcentre•Regularemailspecialsandnewsletters•Extensiveinternetpresencewithover50,000productpages•Broadcoverageonsocialmediaplatforms

+[ServicePlusSolutions]

Scientific



Free Call: 1800 251 799

Mission Statement

For Over 50 Years

Ourmissionistoprovidethemostefficientdistributionandserviceofscientificsolutions.

Thiswillbeachievedthrough:

• Listeningto,understandingandrespondingtothetechnicaland commercialinterestsofourcustomers.

•Maintainingleadershipinproducttechnology.

• Disseminatingproductinformationtoourcustomersthroughregular contact,mailings,advertising,seminarsandexhibitions.

• Providingcompetentadvicetomatchproducttypeandqualitywith customerneeds.

• Ensuringthatproductdeliveryandcommissioningareefficient andtimely.

•Maintainingshortleadtimesforhigh-turnoverproducts.

• Providingapromptandreliableinstrumentrepairservice.

• Maintaininganimageofskill,efficiency,honesty,integrity,care andreliability.

• Encouragingstafftrainingandskilldevelopment.

Ourproductswillcontinuetobesuppliedbyleadingmanufacturersaroundtheworldwhoarecarefullyselectedforquality,reliability,integrity,serviceandappropriatenesstoourcustomerbase.Weacknowledgeresponsibilitytoourvendorstomaximisesalesandtoprovideregularfeedbackonmarketneedsandtrends,productperformanceandcompetition.

OurmethodologywillfollowaQualitySystem.ThisSystemreliesoncommitmentandtraining,producinganenvironmentofmutualco-operationandtrustbetweenmanagement,staff,customersandsuppliers.TheSystem’sproceduresthemselveswillbesubjecttoperiodicandsystematicreviewtoreflectchangeswithinthecompanyanditsenvironment.

NorbertWyzenbeekChairman


[ 1 ]www.johnmorris.com.au

JohnMorrisScientificwasfoundedinApril1956byJohnLeonWyzenbeekandMorrisGarlick–hencethenameJohnMorris.Sincethisdate,threegenerationsoftheWyzenbeekfamilyhaveworkedinJohnMorrisScientific.Atpresent,JohnWyzenbeek’ssonNorbertWyzenbeekisChairmanoftheBoard,andtwoofNorbert’schildrenareactiveinmanagingthebusiness.JohnMorrisScientificistheonlythirdgeneration,privatelyownedscientificinstrumentsupplierintheSouthWestPacificregion.

JohnMorrisScientificpridesitselfonitsfamilyroots.Weconsiderourstaff,suppliersandcustomerstobeanintegralpartoftheJohnMorrisScientificfamily.Over90staffmembersacrossAustraliaandNewZealandmakeuptheJohnMorrisScientificteam.

JohnMorrisScientificsuppliesandservicesthescientificinstrumentneedsofclients located inAustralia,NewZealandandthe Islandsof theSouthWest Pacific. John Morris Scientific is renowned for providing qualityservice,professionalstaff,specialisedknowledgeofproductstosuitarangeofapplicationsandfastproductdelivery.

OurfriendlyteamliveourcompanymottoService plus Solutions.Inadditiontoprovidingthebestproducts,wealsodeliversuperior:

• Applicationssupport,• Training,• Installation,• Preventativemaintenance,and• Servicebackup.

WebelievethatwhenacustomerchoosesJohnMorrisScientific,theyarealsochoosingpeaceofmind.

The Company

Company Philosophy

AndreandKarlWyzenbeek

JohnMorrisScientificcaresaboutnotsimplyattractingnewcustomers,butalsoretainingexistingcustomers.

Thefigureaboveillustratesthatthecustomersweservetoday,plantodobusinesswithustomorrow.

Likelihood Of Dealing With John Morris Scientific In The Future

Certain Very Likely Somewhat Likely Unlikely Very Unlikely

36%

40%

15%

5% 4%


Scientific



Free Call: 1800 251 799[ 2 ]

Free Call: 1800 251 799

Customer Relationship Management

Director & Head of Internal Sales

ChairmanNorbertWyzenbeek

KarlWyzenbeek

Managing DirectorAndreWyzenbeek

Head of Field Sales

Head of Marketing

JohnShannahan

SteveThompson

Head of LogisticsBrettHardaker

BranchResource ManagerNicReynolds

IT Manager

HR Manager

AlanMoon

EmmaMoore

ChiefFinancial OfficerJeffTyson

Head of Service Division

MarkSweeney

Who Our Customers Are By URL

Companies45%

Universities34%

Government15%

CSIRO 3%

Non Profit 3%

Senior Personnel

Contacts: 47,517

Accounts: 12,912

Email addresses: 38, 216

Opportunity win rate: 53.9%

Customer Statistics

OurcustomisedCustomerRelationshipManagementpackageallowsusto:

• Recordandsharecustomertransactions• Automaticallygeneratequotes• Directadvertisingandspecificmarketingcollateral totargetedindustrysegments

.com

.edu

.gov


[ 3 ]www.johnmorris.com.au

3rd Generation Family Owned Business

Sales Team

OursalesforceacrossAustraliaandNewZealandcomprises:

• 18fieldsalespersonnel(TerritoryManagers)whoareeachallocateda specificgeographicalsalesterritory.

• 15ProductManagerswhoserolesincludemanagingspecified products,providingspecialisedtechnicalandapplicationsupport(toboth TerritoryManagersandInternalSales)pluscoordinatingmarketingactivity.

• 14internalcustomerservicestaffwhoensurerapidresponseto customersalesandenquiries.

Allmembersofoursalesteamnurturestrongrelationshipswithourexistingandpotentialcustomersbyunderstandingtheirbusinessobjectivesplustechnicalproductrequirementsandtailorsolutionstomeettheirneeds.JohnShannahan

HeadofFieldSales

Asshowninthefigureabove,customersaresatisfiedwiththerecommendationsandsupport

providedbyourSalesTeam.

34%

Complete A Lot Some Little None

47%

10%5% 4%

Customer Satisfaction With Our Sales Team

Sales Model

Oursalesteamdevelopaccuratequotes,assistincustomertraining,provideproductdemonstrations,co-ordinateinstallationandfollow-upaftersalestoensurecustomers’needsaresatisfied.

Thesalesteamreceiveregularinternalandexternalsalesandproducttraining.


Scientific



Free Call: 1800 251 799[ 4 ]

Supporting Our Agency Partners

Marketing Punch

TheMarketingDivisionpartnerswithourSalesTeamandvendorsindevelopingandimplementinginitiativestostimulatesalesvolumes.

EveryfortnightJohnMorrisScientificproducesindustryand/orproductspecificcampaignswhichwepromotevia:

• eMarketingcampaigns(targetingour40,000+database).• Specialoffershighlightedonourwebsite.• Emailsignatures(linkedtocampaignsforusebyoursalesteam).• Insertsinappropriatejournals.• Socialmediapromotions(includingFacebook).• Directmailcommunications.• Flyersdistributedthroughoursalesteam.

SteveThompsonHeadofMarketing


Thediversityofservicesavailableinsupportingourvendorsinclude:preparingproductspecificbrochuresandflyers;creatingspecialpromotionalcampaigns;implementingtargetedpromotions;inclusiononourwebsite(plusenhancingSEO/SEMsearchopportunities);pressreleasecirculationtotargetedindustrymedia;producingsalescollateral;organisingpresentations,proposals,tradeshowparticipation,etc.

Ourwebsiteisthemostcomprehensivescientificdistributorwebsiteintheregion,containingover50,000pagesofinstruments,applicationnotes,troubleshootingandservicedetails.ItalsofeaturesacustomisedGooglesearchengine,allowingcustomerstosearchunderproduct,vendor,applicationorindustry.Userscaneveninitiatea“LiveChat”withourtrainedCustomerServiceandPhoneSalesTeam.

[ 5 ]Free Call: 1800 251 799 www.johnmorris.com.au

Service Division

Our specialised facilities and capabilities include:

• Factorytrainedandtertiaryqualifiedelectrical/mechanical/refrigerationengineers • Cleanroomfacilitiesincludingrefrigerationrepair • TraceableCO2andrespirationcalibration • NATAcertifiedpipettecalibrationlaboratory • Refractometercalibration&certification • Vacuumpumpassessmentandrepair • NISTtraceablegas-flowandvacuumgaugecalibration • Testingofwaterqualitymeasurementinstrumentation • State-of-the-artmechanicalandelectronicsworkshops

AllJohnMorrisScientificservicetechniciansarefullytrainedandattendregularmanufacturerconductedfactorytrainingprogrammes–ensuringyourequipmentisperformingtoitsoptimumcapacityandrequiredstandards.

JohnMorrisScientificprovidesachoiceofServiceAgreements(Platinum,Gold,Silver)whichcanbefurthertailoredtoyourspecificrequirements.

WeserviceandmaintainallmajorscientificequipmentbrandsthroughoutAustralia,NewZealandandthePacificregion.

RoutinePreventativeMaintenanceSafetyChecksTechnicalServiceReportingTelephoneSupportVerificationPriorityBreakdownServiceReplacementPartsSoftwareUpdatesMulti-YearAgreementsTechnicalApplicationSupportCalibrationServicesGuaranteedResponseTimesExtendedParts/LabourWarrantyLoanEquipment


Scientific



Free Call: 1800 251 799[ 6 ]


Service Centres of Excellence

Qualified Local Service

JohnMorrisScientifichasestablishedcentresofexcellencefortherepair,preventativemaintenance,calibration,installationandcommissioningofscientificequipmentlocatedacrossAustralianandNewZealand.

OurServiceDivisionprovidesexpertiseinthefollowingareas.

Pipette Calibration and ServicingOur pipette laboratory is NATA certified ensuring all work performed is to thehigheststandards.WearealsotheonlyGilsonAuthorisedPipetteServiceCentreinAustralia/NewZealandandoffercalibrationandrepaironmostpipettebrandsincludingGilson,EppendorfandThermo.

Vacuum PumpsWe servicemost types of pumps (rotary vane, turbo, diaphragm, cryo and ion)plus sensors and gauges including Vacuubrand, Adixen, Buchi, Edwards, Varian,LeyboldandPfeiffer.Wefeatureahugerangeofspareparts,adedicatedglassbeadpolishingunit,environmentallyfriendlyoilreclamation,cleanroomenvironmentsforre-assembly,vacuum‘bake-in’stationsforpostassemblyverificationaswellasleakdetectionservicesforcontinuedoutofspecificationfaultfinding.

Gas Flow and Vacuum SensorsOurstate-of-the-artMKScalibrationbenchisappointedwithmultipleNISTtraceablestandardsproviding accuracy to 0.02%of readingwith a calibration range from0.0005to1000Torr.WeareabletocalibratemostsensortechnologiesincludingBaratron,Capacitive,PiezoandPirani. JMSServiceDivisionofferscalibration forMKS,Vacuubrand,Pfeiffer,Adixen,EdwardsandOerlikonsensorsaswellasarangeofservicechecksforotherbrands.

Helium and Hydrogen Leak DetectionOur teamof technicians is factory trained in the serviceanduseofheliumandhydrogen based leak detection. Our experience encompasses a wide range ofmanufacturersincludingAdixenandSensistoracrossdiverseindustrysectors.

Water SamplersOurspecialistsoffercompleteserviceandsupportforISCOwatersamplersincludingrepair,preventativemaintenancecontractsandfullrefurbishment.Ourcapabilitiesinclude technical backup and support, application advice andmodifications forcommonsiterelatedissues.

Verification of Infrared Gas Analysers and Light SensorsDesignedincollaborationwithLi-Cor,wespecialiseintheverificationandrepairofultrasensitiveCO2gasanalysersandphotosynthesissystems.OurenvironmentallycontrolledfacilityincludesNATA&LI-CORfactorycertifiedreferencegases,state-of-the-artCO2analysers,dewpointgenerators,NISTtraceableMKSMassFlowMeters,LI-CORcertifiedreferencePARandquantumlightsensors.WeareabletoofferbothatmosphericandbenchtopCO2verificationandrepair.


Senior Personnel

Andre WyzenbeekManaging Director

Andrebeganhiscareerinthelogisticsdepartmentduringschoolholidays.Inthe1980’sitwasnotunusualtofindhimsweepingfloorsorpackingboxes.UponcompletingaBachelorofCommunicationsmajoringinAdvertisingandDigitalMedia,Andrespent4yearsasaTerritoryManager,5YearsasaProductManagerformultipleagencies,2yearsastheSalesManagerand12yearsastheMarketingManager–manyofthese roles consecutively.With in-depth factory trainingonalmosteverybrandwesell andpracticalexperienceinmostdepartmentsAndrehasbroadunderstandingonmostfacetsofourbusiness.

Jeff TysonChief Financial Officer

Jeff is the Chief Financial Officer for JohnMorris Scientific. Jeff hasmore than 20 years businessexperienceinareasofretail,insurance,industryfundsandmanufacturing/construction.HispreviouspositionsincludeCFO(Australasia)andCompanySecretaryforTieRack(London),DirectorandCFOCoverforceInsuranceandGeneralManagerforNationalEntitlementSecurityTrust.JeffisaFellowoftheInstituteofPublicAccountantsandholdsaMastersinBusinessAdministration.

John ShannahanHead of Field Sales

Aftergainingafirst classHonoursdegree inMicrobiology, JohnShannahanworked for11years indiagnosticpathology, includingasanassistantchief scientistatRoyalPerthHospital. In1993, JohnmovedtoBectonDickinson,whereheworkedastheWAstatemanagerformicrobiologyandbloodcollectionproducts, and then inSydneyasnational salesmanager (AustraliaandNewZealand). In2001, John completedaMasters inManagement, and tookupemploymentwithCrownScientific.DuringhisemploymentwithCrownScientific,Johnheldpositionsinsalesandmarketing,ultimatelybecomingtheGeneralManager. Johnalsohasexperience inscientificrecruitment. John joinedtheJohnMorrisScientificfamilyinApril2011.

Karl WyzenbeekHead of Internal Sales and Director

Karl completed a Bachelor of Commerce,majoring inMarketing and StrategicManagement, fromtheUniversityofSydney.Karlworkedpart-timeatJohnMorrisScientificduringhisstudiesandhasworkedfull-timesincecompletion.Karlhasextensiveexperienceinvariousareasoftheorganisation,including:warehouseandlogistics,accountsandsales.CurrentachievementsincludedevelopingandmanagingtheInternalSalesTeam.

Steve ThompsonHead of MarketingSteve has over 20 years marketing experience gained across diverse industry segments includingbiotechnology, ICT, education and financial services – with both national and internationalorganisations.Hisscopeofskillsincludecampaigndevelopment(e-marketing,directmail,online,socialmedia),communications,salescollateral,brandmanagement,segmentationandresearch.StevehasqualificationsinMarketing,BusinessAdministrationandAdvertisingandisamemberoftheAustralianInstituteofManagementandAustralianMarketingInstitute.


Scientific



Free Call: 1800 251 799[ 8 ]

Mark SweeneyHead of Service Division

Markpossessesextensiveexperience intheservicingandmanagingofserviceteams,businesssystemsandprocesses.Duringhisearlycareer,Markestablishedacompanythatwas involvedin the selling and servicing of medical equipment.Most recently,Mark has been involved inthedevelopmentofanationallybased technical serviceorganization,and themergingof twoseparatetechnicaldepartments.DuringcompletionofaMastersofBusinessAdministration,MarkconductedresearchintotheuseofInformationandCommunicationsTechnology(ICT)inmedicalequipmentservicingorganisations,withaparticularfocusonhowthistechnologycanbeusedtoobtaincompetitiveadvantage.

Brett HardakerHead of Logistics

BrettcommencedhisemploymentwithJohnMorrisScientificover29yearsagoasanassistanttothewarehousesupervisorin1982.Sincethistime,hehasgainedextensiveexperienceininventorymanagement,internalsalesandallfacetsofpurchasingandlogistics.BrettheldthepositionofNationalPurchasing/WarehousemanageraswellasQualityAssuranceManagerformanyyearsandhasgainedqualificationsinInternalQualitySystemsAuditing(ISO9001/ISO9002).BrettiscurrentlyLogisticsManagerforAustraliaandNewZealand.

Nic ReynoldsBranch Resource Manager

NiccommencedwithJohnMorrisScientificin1985withtheimplementationofthefirstnetworkedERPsystemforJMS.DuringtheinterveningtimeNichasimplementedacompletereplacementoftheoriginalsystemin1999whilstmaintainingthebackgroundaccountingsystemsandbeinganintegralpartofthemanagementteamincludingJMSgainingISO9001accreditationin1994.MorerecentlyNichasdivestedtheaccountingfunctionsofJMStoconcentrateonthedevelopmentoftheERPsystems,establishinganOH&ScommitteeandupgradingofJMSofficelocationsinbothAustraliaandNewZealand.

Alan Moon IT Manager

AlanjoinedJohnMorrisScientificinOctober2010.Originallyfromanaccountingbackground,Alanmovedintotheburgeoningmicrocomputernetworkindustryin1992.HequalifiedasaMicrosoftCertified Network Engineer, and ran his own business installing and maintaining computernetworks foroverfifteenyears, servicinga rangeoforganizations includingprofessionalfirms,manufacturersandgovernmentdepartments.

Emma MooreHuman Resources Manager

EmmahasextensiveexperienceinHumanResourcesManagementinarangeofindustriesincludingpublishing,warehousing&logistics,retailandlocalgovernment.HergeneralistHumanResourceManagementroleshaveprovidedscopetodevelopskillsinrecruitmentselectionandinduction,training&developmentplanning,workplacehealthandsafetyaswellasemploymentrelationsmanagementandEnterpriseAgreementnegotiations.EmmaholdsaBachelorofBusinessandprofessionalmembershipofAHRI.


Experienced Management Team


Toensurethatwemeasureupagainsttheneedsofourcustomers,weroutinelymonitorcustomersatisfaction.

Hereiswhatourcustomerssayaboutus.

Thefigure aboveillustratesthatamajorityofcustomersviewourproductrangeasexcellent.

Thefigure aboveillustratesthatcustomersareverysatisfiedwithourServiceTeam.

Customer Satisfaction

Complete36%

Good35%

Adequate6%

Poor4%

Unacceptable 2%

Excellent53%

Customer Satisfaction With Our Service Team

Little 6%

A lot 44%

None 5%

Some 9%

Customer Satisfaction With Our Products

JohnMorrisScientificisseriousaboutmaintainingitscompetitiveadvantage.Thefigureabovedemonstratesthatwhenaskedhowwecomparetosimilar

organisations,customersratedusasmoreprofessional.

How We Compare Against Similar Organisations

70%

60%

50%

40%

30%

20%

10%

5%

0%

More Professional About The Same Lacking Seriously Lacking

61%

27%

7%5%


Free Call: 1800 251 799[ 10 ]

Scientific



Serving Customer Needs

Office Locations

Staff Profile - 90 Members

Product Managers

Administration

Logistics

Territory Managers

Service Technicians

Customer Service

Marketing

Over 70% of John Morris Scientific staff work in:

a) CustomerServiceandSalesb) RepairandServiceSupportc) TechnicalProductManagement

NootherprivateorganisationinourmarketinvestsinserviceandsolutionslikeJohnMorrisScientific.

Weknowitiseasiertokeepacustomerthanfindanewone.Thatiswhyourdedicatedteamsworkhardtoensureeverycustomerinteractionisapleasantone.


[ 11 ]www.johnmorris.com.auFree Call: 1800 251 799

Geographical Comparison

AustraliacomparedtoNorthAmerica

AustraliacomparedtoEurope

JohnMorrisScientificTeam

Population Comparisons (millions):

Australia 22.7 Japan 128Germany 81.8 New Zealand 4.4Great Britain 62.4 Texas 24.8Ireland 4.6 USA 312

Dataobtainedfromvariousonlinesources(2012).


Free Call: 1800 251 799[ 12 ]

Scientific



CurrentatMarch2013

Our Partners

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Premier Brands - Global Partners

JohnMorrisScientifichasaproudheritagespanningover50yearsandspecialisesinthesupply,installationandservicingoflaboratoryconsumablesandinstrumentation

coveringdiverseindustrysectorsthroughoutAustralia,NewZealandandthePacificregion.

Scientific


Service plus SolutionsHead OfficeAddress 61-63VictoriaAvenue ChatswoodNSW2067AustraliaEnquiries +61(0)294964200Fax +61(0)294178855Email [email protected]

New ZealandAddress 78WellesleyStreet AucklandNZ1010Enquiries +64(0)93663999Fax +64(0)93663060Email [email protected] PROUDLY AUSTRALIAN

Free Call: 1800 251 799 www.johnmorris.com.au

Company Profile 2013

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