Company Presentation T-Systems Alpine Region September ... · > Management team Rennweg 97-99 1030...
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Company presentation T-Systems Austria | April 2019
Your digitaltransformation partner
Company Presentation T-Systems Alpine RegionSeptember 2020
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Agenda
01 T-Systems as part of Deutsche Telekom AG
02 T-SystemsAlpine Region
03 Our contribution to your digital transformation
04 Successful collaboration
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T-Systems as part of Deutsche Telekom AG
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Subsidiaries of Deutsche Telekom in the Alpine region
Austria Switzerland
> T-Systems Austria
> Deutsche Telekom Global Business Solutions
> Software Daten Service
> T-Systems Schweiz
> T-Systems DMC AG
> Detecon
> Magenta Telekom
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Deutsche Telekom and T-Systems International in numbers
T-Systems International GmbHDeutsche Telekom AG
184 mMobile customers
21 mBroadband customers
Revenue
€ 80.5 bn
Presence in over
50 countries
Basis: Business year 2019/2020
27.5 mLandline connections
Employees
210,000
> 5,000Digital solutionsprojects
Revenue
€ 6.8 bnPresence in over
30 countries
16Twin-core global
data centers
Employees
32,000
65,000Active cloud systems
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Our business principles for your success
Teamwork &Collaboration
Innovation &Technology
OperationalExcellence
People makeIT happen
CLIENT CENTRICITY
T-Systems Alpine Region
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The Alpine region
1) Basis: Business year 2019
T-Systems Austria GesmbH T-Systems Switzerland AG
> Headquarters
> Other locations
> Employees1)
> Management team
Rennweg 97-991030 Vienna
Linz, Graz, Gmünd, Premstätten
560
Industriestrasse 213052 Zollikofen
Glattpark (Opfikon), Basel, Kreuzlingen
560
Peter LenzChairperson of Management Board and MD Alpine Region
Hans-Jürg SchürchMember of Management Board and Director HR Alpine Region
Magnus PabstMember of Management Board and Director F&C Alpine Region
Michael Böhm Thomas ReitzeMember of Management Board, Member of Management Board
Head of Sales, Authorized Officer and VP Commercials & Market Relations
Roger WallerMember of Management Board
and VP Portfolio Unit MIS & Priv.Cloud Alpine
Christoph MaderHead of Sales
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We build on ...
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We build on ...
▪ Passion combined with local expertise in the form of competence centers for Security, Health, Connectivity, IoT solutions and Smart City
▪ Long-standing customer relationships e.g. with Wienerberger, CardComplete, Austrian Post, Primetals, SBB, Georg Fischer, Inselspital and IWC Schaffhausen
▪ High employee satisfaction
▪ Zero outage and enhanced quality
▪ Highly standardized, easily scalable portfolio
▪ Service provisioning in our local data centers in Vienna, Zollikofen and Bern
▪ High-level security standards, focus on compliance and security requirements
▪ High degree of flexibility
▪ Strong partnerships with innovation drivers and leading players from the industry
▪ Ecosystem that is independent of providers and completely integrated end-to-end services
▪ Bundled competencies in four areas, combining: Connectivity, Digital Solutions, Cloud & Infrastructure and Security
▪ Industry-oriented customization of numerous solutions
We make it possible for 163 million passengers every year to find their gate at the airport
We save the time of car drivers in 80 cities and help in reducing the traffic and emissions through our mobile park app
Our Automotive SOC* keeps track of vehicles and wards off potential cyber threats
We collect data, calculations and bills regarding tolls of 140,000 vehicles on a daily basis
... and combine the best technology with industrial knowledge for our customers
*Security Operation Center
We help in increasing the life expectancy through a networked health care provision
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Our contribution to your digital transformation
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We support your digital transformation with these four core competencies.
Connectivity Digital
Cloud &Infrastructure
Security
CLIENT CENTRICITY
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Connectivity
We operate one of the largest global networks with coverage of 180,000locations
Leading end-to-end SD portfolio – secure and controlled migration into network of the future
Scalable solutions – through cloud services and application-oriented routing
Innovative campus networks based on 5G
We apply the highest quality standards and provide operational excellencewhich enables fast, agile and secure access to data and applications worldwide – thus, creating yoursuccessful digitization.
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Digital
Our mission: Let’s power higher performance.
More than 1,000 digital health experts
Strong partnerships with innovation drivers and cooperation in research projects
4,800 digitization experts
A reliable and competent digital service provider is necessary for shaping the organization’s future. An agileconnection of Cloud, IoT, Security and Connectivity with an end-to-endapproach is thereby essential – most preferably in combination with in-depth industrial know-how, e.g. in digital healthcare.
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Security
1,500 cyber security experts out of which more than 100are based out of the Alpine region
One of the largest Threat Intelligence databases
Security deeply anchored in network connectivity
Own Security Operations Center (SOC) for the Alpine region
“Predict – Prevent – Detect – Respond” This is our 360°approach for a customized and integrated security package. We plan and implement an optimal security solution tailored to your requirements.
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Cloud & Infrastructure
65,000 live cloud systemsfor > 600 business customers worldwide
The largest SAP hosting provider worldwide: > 820 TB HANA databases for our customers
5.9 million users use our SAP systems
20 highly secure twin-core data centers worldwide – out of which three are in the Alpine region
Use the potential of Cloud for your company: Benefit from a provider‘s experience in multi-cloud orchestration and a cloud pioneer with more than ten years of experience.
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Successful collaboration
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Our aim: Highest customer satisfactionAT
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Our aim: Highest customer satisfactionCH
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Prinzhorn HoldingReliable ICT operation and innovative SD-WAN solution
Transparency
Flexibleprice model
Security
Challenge
▪ Ensuring an efficient and reliable ICT operation
▪ Mapping uniform ICT standards in the whole group independent of the region of individual locations
▪ Necessity of a flexible price model
▪ Ensuring the transparency of ICT processes and Governance
▪ Attaining higher security standards with reliable reporting
Solution
▪ Provision of applications and services from the highly available and secure data center of T-Systems in Vienna
▪ Centralization, standardization and homogenization of applications and operation by T-Systems for all customer locations
▪ Using a completely transparent and modular price model – “Pay only what you use”
▪ Mapping of transparent processes and displaying all the information on Dashboards and in the ITSM tool
▪ Use of an innovative, intelligent SD-WAN solution for optimum use and control of WAN resources
▪ Use of the latest cyber security solutions including Security Operations Center (SOC)
“ Together with T-Systems, we have introduced first tools having access to the central control and monitoring tools. This is the kind of transparency which we also have at the plants. The focus, however, is always on optimization possibilities and – not to forget – the topic ‘Security’.
Manfred Ofner, CIO Prinzhorn Holding
AT
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FrequentisTrusted hosting
Challenge
▪ Secure operations of core applications of EAD and the database
▪ Fulfilling the high (security-) technical requirements of EUROCONTROL
▪ Ensuring technical and geographical system stability
Solution
▪ Hosting service in the data centers of Frequentis and T-Systems
▪ Customer-specific solution for Thread Defense
▪ Division of responsibilities in operation
▪ Two different technology partners in the service area
▪ Oracle RAC with two different monitoring systems
99.9%Availability
99.9% System
stability
Threaddefense
AT
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Electro TerminalFirst SAP S/4HANA system conversion in Austria
Challenge
▪ End of ECC 6.0 support in 2025
▪ Process optimization necessary by using mobile devices in and for the production
▪ Systems modernization
Solution
▪ Direct system conversion of the productive SAP-system according to SAP guidelines
▪ Low lead time of the project with lowest possible load on departments at the same time
▪ Implementation of SAP Fiori as user interface with new and mobile processes
▪ Replacement of SAP Business Warehouse by an embedded SAP BW
quickavailability planning
Highsystem
performance
Preparation for future
topics
AT
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Ordensklinikum Linz ElisabethinenEfficient SAP HANA migration along with operation
Challenge
▪ Optimizing performance and response times and designing business processes even more efficiently
▪ Obtaining real-time evaluations and reports
▪ Supporting mobile applications
▪ Staying up-to-date and accessing innovative technologies
▪ Converting Unicode database
▪ Optimized migration planning
Solution
▪ Support during set-up and installation of the new HANA environment
▪ Technical execution of the Unicode und HANA conversion by T-Systems
▪ Remote operation of HANA systems (6 appliances) in both the datacenters of the customer
Real-timeanalysespossible
Processing oflarger
data volumes
State-of-the-art
AT
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KAGESopenMEDDOCS – SAP MDS/NZDT for UC conversion,HANA migration and EHP update
Challenge
▪ New application areas require SAP version update (EHP8 & Patch SP14)
▪ Replacing Oracle with SAP HANA as the database platform
▪ openMEDOCS SAP systems (IS-H and i.s.h.med) are not Unicode
▪ Only one maintenance window for Unicode/HANA and SAP EHP upgrade
▪ Maximum business downtime for the maintenance work through 7x24x52 operation should be extremely short (<10 hours)
▪ Go-Live in October 2018
Solution
▪ SAP HANA migration with Unicode conversion, SAP upgrade to EHP8 and IS-H and i.s.h.med SP14 in one downtime
▪ SAP Minimized Downtime Service (MDS) for reduction of downtime
▪ Replacement of long-term HP-UX/Oracle environment with SAP HANA and Linux as a platform
▪ Multiple downtime simulations on the same HW as the existing production system with customers in Graz on location
▪ Project execution from February until October 2018
Downtimeminimization
Risk minimization
through fallbackstrategy
Quick project execution
AT
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Österreichische Post AGSecure Governance, Risk and Compliance (GRC)Cloud Services
Challenge
▪ Expedited service startup (4 weeks between first customer meeting and delivery)
▪ Standardization of a complex software solution
▪ Cloud-enabled service design
▪ More secure operation
▪ Isolated instances for each customer
Solution
▪ GRC (Governance, Risk and Compliance) cloud services on thebasis of Avedos risk2value as full managed service
▪ Web application including reporting dimensioned for 35 users
▪ Shared Web Application Firewall
▪ Dedicated application server
▪ Shared database server (including 100 GB storage, data reflected in2 data centers)
Audit-proof
process mapping
Harmonizationof individual
GRC-processes
Flexibility
AT
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WienerbergerFlexible Governance, Risk & Compliance (GRC) solutionfrom Cloud
Challenge
▪ Fulfilling the legal requirements on the basis of the European General Data Protection Regulation (GDPR) suitable solution for differently structured, worldwide subsidiaries
Solution
▪ GRC (Governance, Risk and Compliance) Cloud Services on thebasis of Avedos risk2value as full managed service – pre-configured, quickly implementable, but also customizable with different application situations with less efforts
▪ Detection of potential breaches against the EU-GDPR and offering solutions via control catalogs, workflows and processes developed by T-Systems
▪ Operation by T-Systems in the multiple secured GRC cloud
Country-specific
customization
Data processing in compliance with the law
Secureoperation &
complete service
“ We could clearly notice that the colleagues at T-Systems are not only data- and IT-specialists, but also are very well-experienced in implementing the legal specifications.
Christoph Schacher, CISO Wienerberger
AT
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card completeDatacenter outsourcing in the area of finance
Challenge
▪ State of the Art data center
▪ Basic certifications for PCI/DSS
▪ Quick availability of data center spaces
▪ Providing a separate, dedicated room to ensure data security in accordance with PCI/DSS
Solution
▪ Provision of the data center infrastructure and connecting both the data centers of card complete
▪ Use of office infrastructure
Optimumdata centerconnection
Absolutesystem stability
State of the art
AT
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Salzburg ResearchStaufux goes open Telekom Cloud
Challenge
▪ A flexible cloud infrastructure corresponding to the Austrian data protection requirements was sought
▪ An important requirement was the complete visualization of hardware to ensure the highest possible flexibility and scalability of the solution
Solution
▪ Set-up of a tenant in the open Telekom Cloud
▪ Operation of the traffic data infrastructure of Salzburg and Tirol as well as the App “StauFux” as cloud solution
▪ Additional test and development environment for complete traffic data services “on-demand”
Flexibility
Scalability
Dataprotection
requirementsfulfilled
AT
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QuehenbergerPioneering solution for transport safety
Challenge
▪ Increasing demand for transport safety due to theft risk
▪ Avoiding time delay
▪ Request for complete transparency of situation for critical transports
▪ Highest possible digitization and automation according to the company strategy
▪ New solution should exclude the combination of individual functions
▪ Alignment of the found solution for transport and monitoring by T-Systems on the basis of Roambee to individual business
Solution
▪ The Bee device transfers the defined status information about consignment of goods using a mobile (e.g.: location, humidity, light, pressure, position change, movement, ...) via cloud in the respective customer user portal
▪ Customer-specific definition of threshold values critical to goods
▪ Alarm in case of deviation in the defined threshold values
▪ Central organization in the control tower
▪ System integration for automated transfer of transport data
Transparency
Minimizationtheft and
default risk
Lesserefforts of
data input
AT
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Georg FischerSavings through innovative and scalable platforms
Challenge
▪ Modernization of central IT infrastructure in SAP, non-SAP, end user workplace, communication services and security
▪ Basis of development in the direction of Internet of Things, Industry 4.0, SAP HANA, increasing use of mobile end devices and Software as a Service (SaaS)
Solution
▪ T-Systems dynamic SAP and non-SAP environment
▪ Worldwide workplace environment for employees (10,000 mailboxes, 6,000 laptops)
▪ Communication services: Juniper switches, layer 3 switches and routers, complete archiving solution for the whole GF WLAN and worldwide access points
▪ Centrally automated “Guest Voucher Solution” for guest accesses to WLAN
Modernization
Scalability
Significantly improved customer
satisfaction
CH
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ClariantMaking a successful launch
Challenge
▪ Clariant relies on the highest fail-safe and flexible IT systems
Solution
▪ T-Systems supports Clariant e.g. during acquisition of Süd-Chemie AG and migration of Clariant data center to DCS 3.0
▪ All the business-critical core SAP applications run on T-Systems infrastructures
▪ T-Systems operates the global SAP landscape using SAP Basisservices, 93 SAP-HANA® databases, SAP archiving services, SAP-related services as well as security services
Reliable
Flexible
Need-based
CH
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IWC SchaffhausenGrowing with time – and with innovative data historization
Modern & quick access
Cost-effective
Working timesavings
Challenge
▪ In 2012, Sage ERP b2 was replaced by SAP ERP at IWC
▪ Only a large part of the master and transaction data was transferred
▪ Old data on two old servers and software with phased-out maintenance
▪ Customer service, spare parts procurement and distribution need access
▪ Data from around 150 years of watch history was lying in registers
▪ Customer’s request: A cost-effective and central archive solution for this old data which is modern and having quick access to any desired information
Solution
▪ Solution assessment for identification of relevant old data
▪ Detailed specification of data objects, development of the data model for the new JiVS database at IWC location in Schaffhausen
▪ Transfer of complex bills of material
▪ Date transfer in the real system
▪ Implementation of a comprehensive query routine
▪ 50 GB from old ERP and 180 GB of the registers (scans) transferred
▪ Management of the new JiVS database single-handedly by IWC
CH
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Die MobiliarIT infrastructure security through disaster backup services
Challenge
▪ Agile insurance company, flexible reference depending on the course of business
▪ Immense data volumes of more than 1.6 million customers must be secured in the Swiss data centers
▪ Disaster backup location for the complete Mobiliar IT infrastructure is required
Solution
▪ Housing of total 60 racks (approx. 160 m2) of Mobiliar with servers, storage, communication, firewall
▪ Physical and environmental services and security in theT-Systems data center
▪ Support during KATA tests of Mobiliar depending on efforts
▪ Infrastructure provision in the data center (WAN and LAN)
Flexibility
Security
Transparency
CH
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Octopus Cloud AGLicense for efficiency: Innovative Microsoft licensing application from highly secure, scalable cloud
Challenge
▪ The inventory scanner and the “Licensing Algorithm Engine” for calculating the licenses of Octopus SPLA managers require corresponding computer and storage capacity
▪ Highest requirements for data protection and security
▪ Quickly available IaaS
▪ Scalable infrastructure services to support the rapid, international company growth
Solution
▪ Open Telekom Cloud as infrastructure as a service for the SaaS offer of Octopus Cloud AG
▪ Operation in the high-security data center of T-Systems in Biere
▪ Short-term availability, flexible and need-based supply of web, database and FTP servers
▪ Easy management via self-service portal
▪ Personal support by T-Systems from the beginning itself
▪ Telekom Shop as option for an extensive distribution channel
Flexibility
Scalability
Tailored to needs
CH
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Phonak AG Global IP-VPN
Challenge
▪ Providing a high-performance and efficient network to speed up the worldwide language and data exchange
▪ Future migration in a standard solution
▪ Need of a TC solution that is customized with the rapid growth
▪ Better support in distribution activities through a centralized and uniform IT landscape
Solution
▪ Network mix: Transfer of operation of heterogeneous old networks (simple Internet VPN solutions)
▪ For critical size or safety requirements, converted into a standard solution (QoS-enabled MPLS-VPN and Internet gateways in Europe, USA and Singapore)
▪ Runtimes are reduced by using local Internet break-outs
Availability
Reliability
Flexibility
CH
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IGS - Informatikgesellschaft für Sozialversicherungen Dynamic Services for SAP
Challenge
▪ The customer, i.e. its internal systems and the service must be available 24x7, 365 days a year
▪ In the dynamic environment, capacities must be easily scalable
▪ Competitive pricing structure as the services are charged on to the customers of the customer
Solution
▪ For operation of SAP application, T-Systems implements its internal solution dynamic services for SAP.
Availability
Reliability
Cost-effective
CH
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Zur RoseWith optimized data in the future
Challenge
▪ High business dynamics, commercial success and company acquisitions has led to a rapid growth of Zur Rose. In IT terms, this development resulted in an increasingly heterogeneous system landscape.
▪ Multiple interfaces and the system heterogeneity, two competing lead systems ultimately led to an important decision: An orderly, efficient and sustainable IT operation should be attained via a complete replacement of all the systems.
▪ The decision was a central SAP system – based on SAP S/4HANA®.
Solution
▪ Consultation, clean-up, optimization and migration of data from multiple historically grown, heterogeneous legacy systems.
▪ Current data from product management, order processing and book-keeping is migrated into the new central SAP system based on SAP S/4HANA®.
▪ Sensitive medical data that is subject to retention is archived on the JiVS platform with JiVS local history in a legally compliant manner.
Cost savings
Easier and more
comfortable
Everything from a
single source
CH
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Our strong Alpine partners’ network
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smartfactory@tugrazProduction concepts for the future
Concept▪ Learning factory for agile and data-secure production
▪ 300m2 on campus at TU Graz
▪ Open for all interested operations, especially SMEs
▪ Digitized production technologies can be tested without disrupting own operation
▪ New production methods (even small quantities can be produced
▪ profitably and flexibly) are also being researched
▪ Point of focus: Data security and reliability of computer-controlled production systems
Contribution of T-Systems▪ Know-How in the area of Information Security & Big Data Analytics in one
production environment
▪ Focus on aspects relevant to cyber security and detection of threats
▪ Responsible for securing the smartfactory@tugraz including Firewall concept
#INNOVATION
AT
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Data Market AustriaEstablishing a data service eco-system in Austria
Concept▪ Project has established a data service eco-system with following
participants: infrastructure provider, service provider, data provider, broker, data market customer, end user, research/education/development
▪ Corner pillars:
▪ Creation of a significantly improved technology base
▪ Establishment of a data innovation environment
▪ Provision of connected cloud systems
▪ Development of pilot systems and innovative (end user) applications
Contribution of T-Systems▪ Creation of an interoperable cloud
▪ Architecture competency and portal development
#INNOVATION
AT
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digitalswitzerlandSet-up & Smart City-as-a-Service
Concept▪ Shaping the relevant topics of your industry, identifying and eliminating pain
points and initiating projects and initiatives with a high impact
▪ Coordination, alignment and bundling of forces with other actors and interest groups from business, sciences and research, public organisations and associations
▪ Taking a pioneering role in innovation processes, applying new technologies and business models and gaining knowledge through cross-sector collaboration
➔ making Switzerland a Leading Digital Innovation Hub
Involvement T-Systems▪ Leading the vertical ‚Smart City‘
▪ Developing and establishing the ‘Smart City-as-a-Service’ ecosystem with a clear customer centricity focus and a platform approach
▪ Positioning T-Systems as a key market player providing the company’s full service portfolio from business & IT consulting to cloud services, analytics & AI and security solutions
CH
#INNOVATION
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INNOSpaceRoom for Innovations
Concept▪ Unique combination of space, methods, network of professionals and
events▪ A place where Innovations become accelerated and visible▪ Part of an ecosystem and globally connected with other Innocenters▪ Provides a network of clients, creators, motivators, method gurus,
developers, artists and designers to help implement ideas▪ Offers various formats (INNOFactory, INNOAcadamy and INNOStrategy)
to support innovation processes
Involvement T-Systems▪ Development of common solutions within the INNOSpace community ▪ Active partnership within the INNOSpace community: providing of
competences, experiences and the international network of the Telekom group
▪ Use of the INNOFactory formats and INNOAcademy trainings for innovation ideas
CH
Foto: Thomas Oerli
#INNOVATION
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SwissCognitive The Global AI Hub
Concept▪ An independent network of industries, organizations, companies, and
start-ups to openly and transparently discuss the opportunities, effects and the development of artificial intelligence (AI)
▪ Organizes regular internal events - CognitiveTanks, CognitiveBrains, and CognitiveSofas, and other formats that take part in partner events at home and abroad
▪ An online and offline global community with over 420K audience that shows potential and current status of artificial intelligence, as well as emphasizes practical applications and experiences and converts the hype about AI into real possibilities
Involvement T-Systems▪ Presentation of practical applications and positioning in the AI
ecosystem▪ Use of the knowledge and experience of the AI ecosystem and the
online community▪ Building a strong network of industry experts, executives and
developers from all industries
CH
Foto: Thomas Oerli
#INNOVATION
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What’s next?
Proof of concept
Technology consulting
Looking for ideas? You have 1,000 ideas?
Digital strategyworkshop
Optimization & transformation
Operation & service
Implementation of E2E solutions
Ready to implement? Never stop improving?
Contact us.
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How to reach us
T-Systems Austria GesmbH
T-Center
Rennweg 97-99
1030 Vienna
+43 (0) 570 570
www.t-systems.at
Austria Switzerland
T-Systems Switzerland AG
Industriestrasse 21
3052 Zollikofen
+41 (0) 848 11 12 11
www.t-systems.ch