COMPANY CORPORATE PROFILE - fourgensys.comfourgensys.com/brochure/FOURGEN Information System... ·...

Fourgen Information Systems (Pvt) Ltd. Fourgen Information SystemERP | SMS | POS | S & D

COMPANY CORPORATE PROFILE

Fourgen Information Systems (Pvt) Ltd.

Fourgen Information SystemERP | SMS | POS | S & D

Fourgen Information Systems (Pvt) Ltd.INTRODUCTION To

FOURGEN is a Private Limited company

• Established in 1998

• Founded By: Mr. Ghulam

Mohiuddin

• Partnered By: Mr. Ather Sultan

• Shariah Compliance Company

• Expertise In Customized Software

Development

• Rich In Experience Working With

Multinational & Nationally

Acclaimed Clients

Core expertise area in software

solutions

• Sales & Distribution Management

• Field Force Management

• Sugar Manufacturing

Management, etc.

• SMS Based Solutions

• Accounts / GL Management

• Point of Sales Management

• HR/Payroll Management, etc.

Platforms utilized

• Oracle

• .NET Platforms




Our Offices

Head Office

Branch Offices

Islamabad

LahoreMultan

Karachi

Sukkar

Faislabad


Fourgen Information Systems (Pvt) Ltd.is a member of


2008 2009 2010 20112012

2013 2014 2015

2016



Fourgen’s Success ROADMAP


Fourgen’s Clients by BusinessFMCG

•National Foods

•KOLSON

•ULKER

•EBM

•LU

•Kiwi

•Glint

•NESTLE Pakistan

•MAYFAIR

•IFFCO International

•Unilever Global

•RED BULL

•Mitchells

• Chips Factory (Optp)

• JOJO

• Rupali Foods

• Pearl Confectionery

Distributors

•Burque Corporation

•IBL Health Care Pvt Ltd

•Vikor Enterprises

•Pioneer Distributor

•Galaxy International

•MPD/BPD/NPD

•Salimco Ltd

• Shan Marketing

Pharmaceuticals

•Macter International

•SEARLE Pakistan

•Sanofi Aventis

Retail Outlet/Mart

•Habitt

•Chase up Shopping City

•Sanaulla Big store

•Green valley

•FARID’S

• J.B Saeed home & hardware

• GRAND wholesale

• Chase Clifton

• Chase Clifton

• Chase SMR

•Varsato•Wall mart

Telecom

Restaurants/ Food Chains

Hospitals

Poultry

•PTCL

• Dunkin Donuts

• Cha Cha Ji

• China Grill

• Solen Istanbul

• Optp

• Snack Attack

• Del Frio

• Bella Vita

• TAO

• United King

• Hakka Chine

• La Farine Bakers

•Naveed Clinic

•National Medical Centre

•Mamji Hospital

•Parklane Hospital

•Patel Hospital

•MegaBird Enterprise

•Mega Poultry Company

•Pearl Chicks



Fourgen’s Clients by Business

Professional Studios

•International Studio

•The Crew Films

•Rental Nine Point 8

School

•REFLECTIONS

Sugar Manufacturing

Milk Distribution

•Atfarco (Pvt) Ltd.

Automobiles

•Tecno Pack

•Ranipur Sugar Mills Ltd.

•Matiari Sugar Mills Ltd.

•Khairpur Sugar Mills Ltd.


Printing & Packaging

•Metatex Pvt Ltd.

Pesticides & Fertilizers

•UDPL



Our Strength Is Our National Level Presence,Sales & Distribution Sites Implementation

& Support…


Implementations & Support Experiences


0

100

200

300

400

500

600

700

15010460 48

37 47 20 482

2 353 16 9 10 11

5

13

656

Total

Total


IT Support Structure & Service Levels Post Go Live.



Fourgen’s Help Desk

Model


•Easy logging of complaints•Ticket issuance for every complaint•Instant ticket status•Ticket history•Daily/weekly/monthly/yearly reports

•Tickets open•Ticket closed•Severity Levels (P1, P2, P3, etc.)•SLA Met/Breached•Etc.


Benefits of Help Desk System



Support Structure & Support Level

Level 3 SupportLevel 2 SupportLevel 1 Support

Support Provided On Phone by Support

Engineer

Support Provided On Phone By Supervisor

Support Provided By Support Engineer On

Client Site

Support Provided By Supervisor on Client

SiteOnline Support Provided By Engineer/Supervisor

Remotely

Complaint Logging on

HELP DESK via•Email•Phone



Documentation Methodology, Change Management Approach,

Training Methodology for IT & END User.



Change Management

• FOURGEN’s IT Support agreement includes new development in general, securing the client’s software for unlimited future updates.

• FOURGEN welcomes and accommodates positive improvement in its software always

Release Management

• Releases/Patches will updated at all locations online

Training

• Thorough training will be given to IT team at HO and KPO, other staff at distributor



Our Support & Implementation Network by Cities

Pakistan (Support: Phone, SMS, Personal Visit,

TeamViewer, Email, MSN)

Sindh

Karachi

Hyderabad

Mirpurkhas

Nawabshah

Sukkur

Ranipur

Matiari

Khairpur

Punjab

Lahore

Gujranwala

Sialkot

Rawalpindi

Rahim Yar Khan

Sahiwal

Okara

Multan

Jehlum

Sheikhupura

Islamabad

Faisalabad

Sargodha

Wah Cantt

Balochistan

Quetta

Loralai

Sambli

Dera Allah yar

Khyber Pakhtonkhwa

Peshawar

Abbotabad



Global Support Experience

Global Support (Online Support: TeamViewer, Email, MSN,

Phone)

South Africa Ghana Kenya Nigeria Support Can Be Provided To All Countries of The World



Fourgen Team

Director Marketing

Manager Sales &

AM Marketing

Marketing Executives

HR Manager

HR Executives

Accounts Manager

Accounts Executive

Director Operations

Manager Customer Support

Support Executive

Projects Coordinator

Team Leader LHR & ISB

Support Engineers

Infrastructure Manager

Hardware & Network Supervisor

Network Engineer

HW Engineer

Support Supervisors

Support Engineers

Team Leader Oracle

SW Developers

Team Leader .Net

.NetDevelopers

Web Developer

Graphics Designer



JazakAllah Khair!


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