COMMUNITY SUPPORT SERVICES DIRECTORY - … of services is also provided to Temporary Foreign Workers...
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COMMUNITY SUPPORT SERVICES DIRECTORY www.ecsd.net – Parent Resources
Transcript of COMMUNITY SUPPORT SERVICES DIRECTORY - … of services is also provided to Temporary Foreign Workers...
Community Support Services Directory
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SETTLEMENT AND FAMILY SUPPORT SERVICES
Settlement Services
ASSIST Community Services Centre Immigrant Services
Address: 9653-105A Avenue Edmonton, AB T5H 0M3 Phone: 780-429-3111 Fax: 780-424-7837
Provides information, orientation and referrals related to community resources, housing, transportation, social benefits, subsidy, taxation, rights and obligations, education, employment, health care, etc.
Catholic Social Services Immigrant & Refugee Support
Address: 8212 – 118 Avenue Edmonton, AB T5B 0S3 Phone: 780-424-3545 Fax: (780) 425-6627
Provides various settlement free services to immigrants and refugees from all cultures, ethnic origins, religions and immigration categories.
Variety of Services for Temporary Foreign Workers is also provided such as clarifying forms and applications, help to learn about their new community and more...
Centre d'accueil et d'établissement du Nord de l'Alberta
Bureau 108, 8627-91e rue, Edmonton, AB T6C 3N1 Téléphone: 780-669-6004 Télécopieur: 780-469-3997 Courriel: [email protected]
Un espace francophone à Edmonton - Un cadre idéal pour les nouveaux arrivants - Une communauté qui vous accueille - Des services en français pour vous aider
Edmonton Mennonite Centre for Newcomers Address: 11713-82 Street, Edmonton, AB T5B 2V9 Phone: 780-424-7709 Email: [email protected]
Helps refugees and immigrants settle in Canada:
• Settlement orientation and referrals
• Meeting basic needs such as finding housing
• Completing government forms
• Assessing income needs and referrals to employment counselors
Edmonton Immigrant Service Association (EISA)
Address: Suite #201, 10720 -113 Street, Edmonton Phone: 780-474-8445 (ext.226), Fax:780-477-0883 Email: [email protected]
Helps newcomers overcome the stress and frustration of moving to a new city in Canada. The program helps newcomers adapt to life in Edmonton by matching them with community volunteers for friendship and support and by providing various other services to help newcomers successfully settle and integrate into Canadian society.
Welcome Centre for Immigrants
Address: Suite 200, Tower II, Millbourne Mall, 7609 38 Ave. Millwoods Road, Edmonton, AB T6K 3L6 Phone: 780-462-6924 Fax: 780-466-6594 E-mail: [email protected]
Offers settlement assistance, counseling, English computer classes, citizenship classes, employment services, weekly Job Search Workshop and more…
They also offer hands on preparation Tax services for new immigrants, students and seniors during month of March-April every year.
Information Links
Newcomer Services
Moving to Alberta
Working in Alberta: A Guide for Internationally Trained and Educated Immigrants
Utilities Consumer Advocate
New Resident Programs
Leisure Access Program
Multicultural Relations - Community Bulletin
Welcome to Alberta: A Consumer Guide for Newcomers
informAlberta.ca
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ADULT EDUCATION
Language Instruction for Newcomers to Canada (LINC) Assessment Program
Catholic Social Services
Language Assessment, Referral and Counselling Centre (LARCC)
Address: 8212 – 118 Ave. Edmonton, AB T5B 0S3 Phone: 780-424-3545 Fax: 780-425-6627
School Links ECALA (Edmonton Community Adult Learning Association)
Provides English language level and/or first-language literacy assessment as needed, using the Canadian Language Benchmarks (CLB) tools, and referral to LINC language classes and/or other appropriate programs in the community.
All LINC students (permanent resident or convention refugees) must first go to Catholic Social Services for assessment test, and to get their LINC card.
Telephone appointment required.
Adult LINC (Language Instruction for Newcomers) and ESL (English as a Second Language) Classes for Permanent and Temporary Residents
Bredin Centre for Learning
Help with Essential Skills
Address: 5th and 10th Floors, 10004 – 104 Ave. Edmonton, AB T5J 0K1 Phone: 780-425-3730 Fax: 780-426-3709 Email : [email protected]
Helps new immigrants to Canada increase essential skills in our Alberta labour force. Bredin will provide an assessment of your workplace essential skills and based on the results we will tailor a program that is individualized to your needs in order to enter your identified career option.
Cultural Connections Institute
Address: The Financial Bldg. #428, 10621 - 100 Avenue Edmonton, AB T5J 0B3 Phone: 780- 944-0792 E-mail: [email protected]
The CCI program offers intensive ESL classes for adult permanent and temporary residents (student, work and visitor visa holders) that cover all essential skills of listening, speaking, reading, and writing, rounded out with grammar and vocabulary and IELTS intensive preparation classes to help temporary foreign workers succeed in their language test for immigration.
Edmonton Catholic School District Alternative & Adult Education Services
ECSD LINC Programs
Address: St. Francis of Assisi School 2nd Floor, 6614-129 Ave. Edmonton, AB T5C 1V7 Phone: 780-456-1260
Sacred Heart Centre 2nd Floor, 9624-108 Ave. Edmonton, AB T5H 1A4 Phone: 780-424-1596
One World…One Centre Address: 12050 – 95A Street Phone: 780-473-2600
English language instruction for adults new to Canada (permanent residents only).
***Free child minding for LINC students***
Edmonton Immigrant Service Association (EISA)
English as a Second Language (ESL) Class
Address: Suite #201, 10720 -113 Street Phone: 780- 474-8445 Email: (General): [email protected]
Offers basic literacy to adults who want to upgrade their reading, numerical and writing skills. Students will practice listening, speaking, reading and writing English skills. Emphasis is on listening, understanding and verbal skills.
ESL Classes are offered to Canadian citizens, permanent residents, refugees, temporary foreign workers and visitors.
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Edmonton Mennonite Centre for Newcomers
Language Services
Address: 11713 – 82 Street Edmonton, AB Phone: 780-423-9678 ext. 115
Email: [email protected]
Offers group classes where individuals (permanent and temporary residents) can learn English. These classes take place at different times and in a variety of locations.
***FREE childcare is provided in morning LINC classes for children ages 6 months to 5 years.***
Edmonton Public Library
English Language Learners
EPL Branches & Hours
Offers collections and programs to help learn to read, speak and write English.
NAIT - The Northern Alberta Institute of
Technology
English as a Second Language (ESL)
Address: 11762 - 106 Street Edmonton, Alberta, Canada, T5G 2R1 Phone: 780.471-7499 Toll Free: 1.877.333.NAIT (1.877.333.6248) Email: [email protected] or [email protected]
Prepares students for entry into programs at NAIT and other institutions. Level 5 students who successfully complete the NAIT English Assessment Test have fulfilled the language proficiency requirements for most NAIT programs.
MacEwan University
English as an Additional Language
Address: Alberta College Campus Room 115, 10050 MacDonald Drive Edmonton, Alberta, Canada T5J 2B7 Phone: 780-497-4000 Fax: 780-497-4167 Email: [email protected]
Offers full-time and part-time courses for general communication, academic study and special purpose language trainings such as: Communication Skills for Health Professionals- internationally educated nurses, midwives and physicians, IELTS, TOFEL and CELBAN preparation courses for work and immigration related purposes.
IELTS Test Centre
NorQuest College
English Language
Address: Westmount Campus 11140 - 131 Street Edmonton, AB T5M 1C1 Phone: 780-644-6700 Toll Free: 1-866-534-7218 Email: [email protected]
Offers a variety of excellent English programs and courses such as ESL Intensive - Continue Education ranging from general ESL to specialized ESL courses such as TOEFL
iBT preparation, LINC program, Youth in Transition
Program (Edmonton Downtown) as well as ESL Bridge to Business Careers intensive program that prepares students for post-secondary business training.
Welcome Centre for Immigrants
Address: #200, Tower II Millbourne Mall 3699 Millwoods Road Edmonton, AB T6K 3L6 Phone: 780 391 3295 Fax: 780-466-6594
Offers programs that include language and educational counselling, computer classes, English classes and employment services.
University of Alberta Faculty of Extension
English Language School
Address: Room 1-004, 10230 – Jasper Ave Edmonton, Alberta T5J 4P6 Phone: 780-492-5530 E-mail: [email protected] [email protected]
Offers a variety of excellent English programs and courses such as Intensive Day Program Courses, General English ESL - Full Time, Short Courses, Testing Services and more…
Community Support Services Directory
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EMPLOYMENT SERVICES
Job Placement Services and Trainings
Alberta Employment and Immigration
Alberta Learning Information Services - ALIS
Visit an Alberta Works/Alberta Supports Centres Phone: 780-422-4266 Toll Free: 1-800-661-3753
Explore exciting new possibilities, Get help writing your resumé or cover letter, learn how to network and prepare for your interview, and check out job search resources and labour market information at Look for Work.
Bredin Centre for Learning
Help with Employment
Address: 5th and 10th Floors, 10004 – 104 Ave. Edmonton, AB T5J 0K1 Phone: 780-425-3730 Fax: 780-426-3709 Email : [email protected]
Employment Counselors work closely with the clients to identify their work experience and job interests, develop an action plan that will outline the type of job clients are looking for as well as the wage they require to support themselves. Employment Counselors also can help with job search needs.
Edmonton Mennonite Centre for Newcomers
Employment Services
Address: 11713 – 82 Street NW Edmonton, AB T5B 2V9 Phone: (780) 945 - 2294 Fax: [email protected]
Provides program for the provision of career services and job support to immigrants that are low-skilled with little to no formal training or education. The CESI program offers short-term employment intervention, assistance and support for immigrants looking to establish themselves in the Edmonton area through meaningful, long-term employment.
BGS Enterprises Inc.
Career & Employment Workshops Address: 310, 10665- Jasper Avenue Edmonton, AB T5J 3S9 Phone: (780) 425-6655 Fax: (780) 425-5666 Email: [email protected]
Operates with a mandate of providing high quality programming and services to assist participants in reaching their personal, professional and career related goals.
• Daytime workshops (weekday/weekend) run from 9am to 4pm
• Evening workshops run from 6pm to 9pm
All workshops are provided at no cost to participants!!!!
Information Links
Alberta Jobs.com
Alberta Jobs and Career Fairs
ALIS Job Postings
City of Edmonton Jobs
Alberta Heath Services - Job Search
Workopolis.com
Career Information Hotline: (780) 422-4266
Work Search Basics (Publication)
Send in Your Resumé
Wages and Salaries in Alberta - Toll-free: 1-800-661-3753
Your Rights and Responsibilities at Work (Publication)
Jobs, Skills, Training and Labour
Employment Standards
Occupational Health and Safety Lows
Service Canada - Employment Insurance (Temporary
benefits for unemployed or sick Canadians)
Public Pensions Information
Canada Revenue Agency - Taxes and Benefits Free Tax Clinics -prepare returns for eligible lower-income Albertans
Workers' Compensation Board - Alberta (WCB) - helps injured workers return to work as quickly and as safely as possible, while providing financial compensation for wages lost due to their workplace injury.
Apprenticeship in Alberta
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Bridging Programs for Professionals and Tradesmen
Bredin Centre for Learning
International Pharmacy Bridging Program
Address: 5th Floor CN Tower 10004 - 104 Ave., Edmonton, AB T5J 0K1 Phone: 780-425-3730 Email: [email protected]
International Pharmacy Bridging tuition-based program is offered to help internationally trained pharmacists to acquire a license to practice pharmacy in Alberta.
Provides support to individuals with credentials and education from outside of Canada navigate the official process for licensure recognition at no cost.
NorQuest College
Professional Development Courses
Address: Downtown Campus 10215 - 108 Street Edmonton, AB T5J 1L6 Phone: 780-644-6000 Fax: 780-644-3-6013 Toll Free: 1-866-534-7218 Email: [email protected]
Allows individuals to train for specific career goals, continue developing professional skills, and take their career to the next level.
Health Studies - Certificate Health Care Aide and Practical Nurse programs along with several allied health programs.
Hospitality & Service Industry - develops and delivers a comprehensive suite of hospitality-industry training programs in a broad range of disciplines needed for employment. Business Courses- gives students the professional skills and experience to get started in rewarding business careers or continue on to further post-secondary or professional education. Employment Programs - prepare students to enter the workforce quickly, whether it is in trades, child care, manufacturing, or other occupations success.
Edmonton Mennonite Centre for Newcomers
Employment Services
Address: 11713 – 82 Street NW Edmonton, AB T5B 2V9 Phone: (780) 945 - 2294 Fax: [email protected]
Offers a variety of programs to assist with immigrants’ career development such as:
▪ Payroll Professional Program
▪ Accountants' Bridging Program
▪ Engineers’ and Technologists’ Integration Program
▪ Careers in Projects Management
MacEwan University
Nurse Credentialing
Address: Robbins Health Learning Centre Room 9-206, City Centre Campus 109010-104 Avenue, Edmonton, T5J 4S2 Phone: 780-497-5188 Toll-free: 1-888-497-9390 Email: [email protected]
Centre for Professional Nursing Education is designed for internationally educated nurses to complete the requirements to become eligible for practice in Canada or for nurses who wish to upgrade their knowledge and skills.
The program consists of two facets: Nursing Refresher and
Specialty Courses, both available by distance delivery.
Solomon College
Certification in Hospitality Operations
Address: #228, 10621 - 100 Avenue, Edmonton, AB Phone: (780) 431-1515 Email: [email protected]
Designed to help new immigrants enter an exciting career in the hospitality industry in Canada. Graduates will receive training in workplace ESL employability skills, as well as certifications in CPR, WHMIS, and Pro-serve.
University of Alberta, Faculty of Education
Internationally Educated Teachers Bridging Program
Address: 11210 - 87 Ave, Edmonton, AB T6G 2G5 Phone: 780-492-4530 Email: [email protected]
Designed to assist participants who obtained their teaching qualifications in other countries to meet the requirements for teacher certification in Alberta.
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Foreign Qualification Recognition
Alberta Employment and Immigration Alberta Learning Information Services - ALIS
Transferring International Education
Address:11244-120 Street, Edmonton T5G 0W5 Phone: (780) 422-4011
International Qualifications Assessment Service (IQAS)
Address: 9th Floor, 108 Street Building, 9942-108 Street, Edmonton, AB, T5K 2J5 Phone: (780) 427-2655
Provides useful links to access educational, transfer or assessment resources for internationally educated or skilled newcomer professionals.
International Qualifications Assessment Service (IQAS) assesses international education credentials and compares them to educational credentials in Canada. Foreign qualification recognition is the process of verifying that the education, skills and experience obtained in another country meet the standards established for Canadian workers.
Alberta Apprenticeship and Industry Training
The Qualification Certificate Program
• Experienced Workers
• Equivalency Program
Offers experienced workers in a skilled trade and occupations from another country with an opportunity to obtain an Alberta recognized trade credentials .
Bredin Centre for Learning
Centre for Skilled and Internationally Trained Professionals
Address: 5th and 10th Floor, 10004 – 104 Avenue Edmonton, AB T5J 0K1 Phone: (780) 425-3730 Toll Free: 1-877-273-3461 Email: [email protected]
No cost program aimed to help newcomer professionals and tradesmen understand and successfully move through the licensure and credential process in Canada.
Immigration Links
Information for New Immigrants
Immigration Help Centre
Hire a skilled worker or tradesperson based on their ability to take part in Canada’s economy:
• Eligibility Requirements
• Skilled Immigrants (Express Entry)
Alberta Immigrant Nominee Program
An economic immigration program operated by the
Government of Alberta with the Government of
Canada’s department of Immigration, Refugees and
Citizenship Canada (IRCC).
Each immigration program has different application
and eligibility requirements.
After You Arrive
Study in Canada
Refugees and Asylum
Association of Translators and Interpreters of Alberta
Alberta Temporary Foreign Worker Program
• Skilled Worker Criteria
• Semi-skilled Worker Criteria
Application to Change Conditions or Extend Your Stay in
Canada as a Worker
Catholic Social Services - Immigrant & Refugee Support
Websites that can help you to prepare for the CLB test:
Centre for Canadian Language Benchmarks
CLB-OSA - online self-assessment tool for people who are interested in assessing their English as a Second Language
Online English Practice Links
English Language Proficiency Tests and Locations
Temporary Foreign Worker Guide for Employees (Information
on the federal TFW Program. Available in 14 languages.)
Working in Alberta - A Guide for Temporary Foreign Workers
Using an Immigration Representative
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CHILDREN AND YOUTH PROGRAMS
Child and Family Benefits
Canada Child Benefits Application
Alberta Child Benefit (ACB)
The CCB will be a tax-free monthly payment for eligible families to help them with the cost of raising children under 18 years of age.
The ACB provides direct financial assistance to lower-income families with children under 18 who have a family net income less than $42,255 per year.
Alberta Child & Youth Services
Child and Youth Support Program
Child Care
Helps parents’ access quality, affordable child care and assist them in making informed choices when choosing a child care program that is right for their family.
Catholic Social Services
Services for Children and Youth Address: 8212 – 118 Avenue Edmonton, AB T5B 0S3 Phone: (780) 424-3545 Fax: (780) 425-6627
Helps immigrant and refugee children and youth prepare for success in school and their lives by connecting with them one-on-one in schools or in the community and organizing homework clubs where children and youth can seek extra help after school. These services are free and offered in multiple languages.
City of Edmonton
River Valley Programs
Address: City of Edmonton, Circle Square 11808 St. Albert Trail Edmonton, AB T5L 4G4 Phone: (780) 496-2981 Fax: (780) 496-2955
Offers outdoor education experience in the city. Children and youth can spend some quality time learning a new skill that will stay with them for the rest of their life.
All equipment is provided.
Edmonton Catholic School District
Early Learning Programs
Options include 100 Voices - Preschool Outreach Program, Half or Full Day Kindergarten programs.
Genesis
Early Learning Centre *located at St. Bede's School Address: 10537- 44 Street Edmonton, AB T6A 1W1 Phone: (780) 638-6810 or contact the school directly Fax: (780) 638-6844
Offers the exciting world of Early Learning.
All of Early Learning Programs include:
• Certified teacher
• Learning through play
• Integration of fine arts
• Rich oral language opportunities
• A multi-disciplinary Team
• Faith based
Family Programming is also offered free of charge to parents/caregivers and children who are attending ECSD early learning programs. These programs enhance the children’s learning, and give parents support in key areas.
Edmonton Public Library
EPL Branches & Hours
A to Z Resources
Newcomers to Canada
Free youth and kids' programs, activities, computer instruction, book clubs, Storytelling, National Film Board Club, ESL programs and more…
English Language Learners
Homework Help
YMCA Edmonton
Child Care
FREE Fifth! Upcoming Events
Not-for-profit child care for the children from birth to 12 years of age. Child Care programs deliver stimulating learning experiences in a safe environment that enhances child’s social, intellectual, physical and emotional development.
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HOUSING
Capital Region Housing
Affordable Housing Program
Address: 10232 – 112 Street Edmonton, AB T5K 1M4 Phone: 780-420-6161 Fax: 780-426-6854 Email: [email protected]
Offers affordable housing for low income families and single individuals as well as subsidized rent in privately owned complexes.
Applications are reviewed on a case to case basis to ensure the applicants will be able to afford the rent and utility costs.
Direct Rent Supplement Program
YMCA – Housing Supports
Housing Support Address: 10211 - 105 Street, NW T5J 1E3 Phone: 780- 429 – 9622 Fax: Fax: (780) 425-9385 Email: [email protected]
Provides immigrants and refugees expeditious access to specialized housing services to prevent homelessness, address 'hidden' housing issues, and in cases of evictions, provide necessary supports in order to reduce barriers (visible and invisible) that immigrants and refugees face.
Habitat for Humanity Edmonton
Address: 8210 Yellowhead Trail NW Edmonton, AB T5B 1G5 Phone: (780) 471-4909 Email: [email protected] Website: https://www.hfh.org/
If you are a hard-working family who would like to own your own home, the Habitat program may be for you. They believe that home ownership brings stability, safety, and self-reliance.
Habitat homes are built by volunteers and donors and sold to qualified families. Habitat holds the mortgage, charges no interest and amortizes the mortgage to ensure families pay no more than 25 percent of their income for housing.
City of Edmonton Housing Programs
Non-Profit Housing Corporation homeEd
Address: 12520 Fort Road NW Edmonton, AB T5B 4H8 Phone: 780-474-5706 Fax: 780-474-8175 Website: MyHomeEd
Provides inclusive, diverse, affordable and accessible mixed housing solutions for the citizens of Edmonton. homeEd seeks specifically to serve individuals and families who:
• are making less than median income which includes, but is not limited to, the working poor as well as those receiving AISH and income support;
• have been homeless or are at risk of becoming homeless;
• have special social or physical needs;
Utilities Consumer Advocate
Alberta Government Office
Address: 5th Floor, John E. Brownlee Bldg. 10365-97 Street Edmonton, AB T5J 3W7 Phone: 310-4822 or Fax: 1-866-744-5129 Email: [email protected]
Whether renting or buying your home, you will need to know about your utilities. The Utilities Consumer Advocate (UCA) can tell you how to set up your electricity (power) and natural gas (heat). The UCA can also answer your questions and help you if you have a problem with your utility company.
Information Links
Information for Tenants
Landlords & Tenants Resources
Landlord / Tenants Responsibilities
Safety and Security for Tenants
8 Rules for Smart Renters
Landlord Tenant and Advisory Board
Phone: 780-496-5959
Emergency situations can occur at any time. Stay safe by being prepared:
Water trouble: 780-412-6800 (EPCOR):
Power Trouble: 780-412-4500 (EPCOR):
No heat in your home: 780-420-5585 (ATCO)
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HEALTH SERVICES
Alberta Health Care Insurance Plan
Email for general information or non-personal questions regarding AHCIP: [email protected]
Website: Register for AHCIP
Registry agencies that provide AHCIP services
Provides health care insurance for basic health services to all registered residents of Alberta.
All new and returning Alberta residents must register for Alberta Health Care Insurance Plan (AHCIP) coverage to receive insured hospital and physician services within 3 months of arrival.
Alberta Health Benefit
Address: health and Wellness Health Benefits Contact Centre P. O. Box 2222 Station Main Edmonton, AB T5J 5H3 Phone: 780-427-6848 Toll Free: 1-877-469-5437 Alberta Child Health Benefit
Provides premium-free services for low-income families for services such as dental, optical, emergency ambulance, essential diabetic supplies and prescription drugs.
Covers children’s health expenses for families with low incomes. This health plan is for children up to 18 years of age. Children who are 18 or 19 years old also qualify, if they are living at home and attending high school.
Alberta Blue Cross
Health and Dental Medical Plans
Address: Blue Cross Place,
10009 108th Street NW T5J 3C5 Phones: Customer Services - 780-498-8000 Travel Coverage - 780-498-8550 Individual Health and Dental Plans: 780-498-8008 Toll free - 1-800-661-6995
Provides health coverage that protects you from health expenses that the government does not cover for most individuals. Some examples include prescription drugs, dental services and eye exams.
Boyle McCauley Health Centre
Boyle McCauley Health Centre Services
Address: 10628 - 96 Street Edmonton, AB T5H 2J2 Phone: 780-422-7333 Fax: 780-422-7343
Provides a range of primary health and health promotion services to those with limited access along with Capital Health help. Programs range from medical, dental and women’s health services. There are no fees for any of the services, however dental services are charged on the basis of a sliding scale based on income.
Health Link Alberta
Health Link Alberta
Phone: 811 Toll-free: 1-866-408-5465 (LINK) Email: [email protected]
Provides immediate health advice 24 hours a day, 7 days a week. Support is provided by experienced registered nurses and other health-care professionals.
To view online health information visit MyHealth.Alberta.ca.
Multicultural Health Brokers Co-op
Address: 9538-107 Ave. Edmonton, AB T5H 0T7 Phone: 780-423-1973
Fax: 780- 428-2748
Email: [email protected]
Provides referral, information and liaison between newcomers and the health system. The goal is to enhance the health and well-being of families and foster their efforts at building community, so they could thrive, and actively
contribute to society.
Services are free of charge.
Canadian Pediatric Society
Caring for Kids New in Canada
Provides information for parents on common topics in multiple languages.
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CRISIS SITUATIONS
Emergency Services
Edmonton Police Services
Emergency Call: 911 For all emergency assistance (fire, ambulance, police) Non-Emergency Calls - 780 423-4567 Crime Stoppers: 1-800-222-8477 Mobile Access: #377 Website: Edmonton Police Services
Strengthening Harmony Handbook - created to help members of Edmonton’s diverse communities understand the role of police, explains what to expect if approached by police, and provides information on how to access police services.
It also explains the rights and responsibilities of both community members and police officers.
Children Services
Child Intervention
Address: 6th Floor, Oxbridge Place 9820 - 106 Street, Edmonton, Alberta T5K 2J6 Phone: 780-427-2250 Fax: 780-422-3355 Child Abuse Hotline Toll Free Number: 1-800-387-5437 (KIDS) Email: [email protected] After Hours Toll Free Number: 1-800-638-0715
Call 310-0000 to obtain the telephone number of your local office.
Advocates healthful family life and ensures safe and nurturing homes for growing children.
Intervention services include assessment, investigation and a range of services provided through two program areas:
• Family Enhancement Program
• Child Protective Services
The Edmonton and Area Child and Family Services Crisis Unit is open 24-hours a day to respond to calls of child abuse, neglect or other concerns from children, youth and families.
Bullying | Get Help
Internet Savvy Training
Bullying Help Line 1-888-456-2323 available 24/7
Important information and useful tips on how to deal with bullying, not only at school, but also through the cyber world of e-mail, websites, chat rooms and text messaging.
This website has a variety of tips and tools for adults to help prevent or intervene in a bullying situation.
Legal Aid Society of Alberta
Emergency Protection Orders & Domestic Violence
Phone: 780-422-9222
Provides victims of family violence with information and lawyers who can help them to obtain and confirm protection orders with no cost or financial eligibility requirements.
If you have been assaulted or if the threat of danger is immediate, call 911.
Kids’ Help Phone
Call a counsellor: 1-800-668-6868 Website: http://kidshelpphone.ca
Free, 24-hour anonymous phone and web counselling, referral and information services for children and youth with relationships, substance abuse, violence, and suicide concerns.
The Support Network
Find Help
Phone: 780-482-3456 (24-hour Distress Line) 1-800-232-7288 (outside Edmonton) Not sure who to call? Call 211
Provides support and referrals for people experiencing difficulty in their lives. Help is provided to those experiencing things like relationship issues, suicidal crisis, loss, mental illness, financial difficulties, or violent situations.
211 Resource Lists available 24/7
Sexual Assault Centre of Edmonton (SACE)
Address: Suite 205, 14964 - 121A Avenue Edmonton, Alberta T5V 1A3 Phone: 780-423-4102 Fax: 780-421-8734 24-Hour Sexual Assault Crisis Line: 780-423-4121 Email: [email protected]
Offers a 24-hour Confidential Sexual Assault Crisis Line for anyone affected by sexual violence, or anyone supporting someone affected by sexual violence. The crisis line is available 24 hours a day, 7 days a week, and 365 days a year.
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Basic Needs
Alberta Human Services
Income Support
Income Support Contact Centre Phone:780-644-5135 (Edmonton Area) Toll Free Phone:1-866-644-5135 Fax:780-422-9681 Email: [email protected]
Alberta Works and Alberta Supports Centres
Income Support provides financial assistance to Albertans who do not have the resources to meet their basic needs, like food, clothing and shelter in four general situations: 1. Cannot work due to chronic health problems or other
barriers to employment (Barriers to Full Employment); 2. Looking for work, working but not earning enough, or
temporarily unable to work (Expected to Work); 3. Need training so they can get a job (Learners);
4. Faced with an unexpected, one-time emergency that is of no fault of their own, e.g., sudden eviction due to fire (Emergency Allowance).
Edmonton Food Bank
Phone: 780-425-4190 Address: 11508 120 St., Edmonton, AB T5G 2Y2 Email: [email protected]
Provides emergency food hampers to people in need in our community while seeking solutions to the causes of hunger.
The Mustard Seed Edmonton
Programs & Services Edmonton
Locations
• Provides Evening Meals six nights a week.
• Provides food hampers to those in need in the inner city.
• Personal Assistance Centre provides household goods, personal items, clothing and work items free throughout the week to those in need.
• Employment Readiness
• Housing
• Spiritual care and more…
Bissell Centre
Phone: 780-423-2285 Address: 10527 - 96 Street Edmonton, AB T5H 2H6 Email: [email protected]
Provides assistance with food, clothing, and household goods to people facing crisis.
Society of St. Vincent De Paul
Emergency Assistance to People in Need
Address: P O Box 11532 Station Main Edmonton, AB, T5J 3K7 Phone: 780-471-5577 Email: [email protected]
Provides assistance to those in need by distributing items donated by the public. This may include furniture and household goods (delivered at no cost), clothing, emergency groceries, bus tickets to get to work or to appointments and limited financial assistance.
Terra Centre
Housing Services for Teen Parents
Address: 9930 106 Street Edmonton, AB T5K 1C7 Phone: 780-428-3772 Email: [email protected]
Safe and affordable supportive housing program that offers transitional housing (up to 3 years) to teen parents and their children. A full time Family Housing Worker is on site at Hope Terrace to provide tenants with one-on-one support, focused goal planning, group programming and access to community resources.
The Christmas Bureau of Edmonton
Application could be made through Community Partners or Intake phone lines 780-414-7695
Open mid-November through until noon on December 13.
Provides a festive meal to Edmonton families in need, toys to children age 0 to 12 years and gift cards for teens aged 13 to 17 years at Christmas time to promote the spirit of Christmas caring and sharing in the City of Edmonton.
Community Support Services Directory
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Emergency and Second-stage Shelters
Kids Kottage
Address: 10107 - 134 Ave Edmonton, AB T5E 1J2 Crisis Phone (24hrs): 780-944-2888 (24hrs) Phone: 780-448-1752 Email: [email protected]
A crisis nursery that provides short term (72 hours) emergency child care for parents who are in distress and unable to cope with parenting. The program is aimed at providing a resource for families who do not have appropriate supports.
Hope Mission's Youth Shelter
Address: 9908 – 106 Ave., Edmonton, AB
Phone: 780-422-2018, ext. 259
Email: [email protected]
A free overnight emergency accommodation service for co-ed youth aged 16-24yrs.
A private room for crisis/suicide intervention and informal counseling.
Youth Emergency Shelter Society YESS
Phone: 780-468-7070 Fax: 780-466-1374 Address: 9310 - 82 Avenue, Edmonton, AB T6C 0Z6 Email: [email protected]
Provides short-term shelter and longer-term housing placement with a focus on rapid rehousing for youth who are newly homeless.
Women’s Shelters
WIN House
Crisis phone: 780-479-0058
Lurana Shelter
Crisis phone: 780-424-5875
Wings of Providence
Crisis phone: toll free 1-866-331-3933
SAGE Senior's Safe House
Crisis phone: 780-454-8888
Emergency and alternative shelters for women leaving an abusive situation with or without children.
In immediate danger call 911
24-hour crisis information phone: 1-866-331-3933 toll-free and you will automatically be directed to a shelter in your area.
Find a Shelter
Shelter and Housing - e4c
Phone: 780-424-7543 Fax: 780.425.5911 Email: [email protected]
Offers homeless women an emergency place to stay. Provides bed, food, basic outreach support and more...
Hope Mission Hope for Men Hope for Women
Hope Mission Emergency Shelter Address: 9908 – 106 Avenue Phone: 780-422-2018
Herb Jamieson Centre Address: 10014 – 105A Avenue Phone: 780-422-2018
Offers short term and emergency room and board to men
with little or no resources as well as practical, compassionate care and referral services.
Services and Locations
Urban Manor Housing Society
Edmonton Shelter and Housing for Men in Need
Address: 9524-104 Ave., Edmonton, AB T5J 0J2
Contact CMIMP via Email or Live Chat
Urban Manor's mission is to provide shelter and housing to Edmonton men in need for who there is no other facility immediately available or for who there is no other appropriate facility. Urban Manor provides: a safe and secure home with all the amenities, harm reduction, a non-judgmental environment, three meals per day, access to laundry facilities and weekly visits from a nurse practitioner.
Community Support Services Directory
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Counselling/Support Groups
ASSIST Community Services Centre
Immigrant Services
Address: 9653-105A Avenue Edmonton, AB T5H 0M3 Phone: 780) 429-3111 ext. 312 Fax: 780-424-7837
mailto:[email protected]
Provides supportive listening or assistance in problem solving, legal services and free mental health counselling services.
Catholic Social Services
Mercy Counselling
Address: 10320 - 146 Street Edmonton, AB T5N 3A2 Phone: 780-471-1122 Fax: 780-479-2579
Provides individual and family therapeutic counselling, premarital counselling, and educational programs for families, couples and individuals, counselling and support services for abused seniors.
Changing Together - A Centre for Immigrant Women
Address: 3rd floor, 9538 – 107 Avenue, Edmonton, AB T5H 0T7 Phone: 780-421-0175 Email: [email protected]
Offers free help to immigrant women who live in abusive situations to find options and safety and a drop-in support group. Volunteer interpreters available to clients in need.
The City of Edmonton
Support Programs
Confidential locations in Northeast, West and South Edmonton Phone: 780-496-4777
Provides counselling and drop-in support groups who help deal with relationships, parenting challenges, abuse or violence in the family. Referral services for financial resources, housing options, recreation opportunities, and community resources are also available.
Women's Support Services Men's Support Services
Mennonite Centre for Newcomers
Settlement & Support Services
Address: 11713 – 82 Street Edmonton AB T5B 2V9 Phone: 780-424-7709
Provides counselling for newcomers in their homes, or in the community, special counselling for torture and trauma survivor, and offers articles about mental health topics, which have been translated into different languages.
The Support Network
Online Crisis Chat
Address: #300 10010 - 105 Street Edmonton, AB T5J 1C4 Phone : 780-482-0198 Fax : 780 488-1495 Email : [email protected]
Offers free counselling to families, couples and individuals who are troubled by life or relationship issues. Sessions are on a walk-in basis facilitated by experienced, qualified therapists using solution-focused approach. Sessions last approximately one hour. Call for hours of operation.
If you are in need of immediate assistance, please contact our 24-Hour Distress Line at 780-482-HELP (4357).
YWCA Counselling Centre
Address: Empire Building #400, 10080 Jasper Avenue Edmonton, Alberta T5J 1V9 Phone: 780-970-6501 Fax: 780-488-6077 Email: [email protected]
Offers counselling services (including crisis intervention, and with expertise around the issues of abuse, bereavement, transition and separation), family support services (relief options offered in various ways: an in-home program, intensive support program, host family program, and extended host program).
Community Support Services Directory
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LEGAL SERVICES
Free and Low Cost Legal Services
ASSIST Community Services
Legal Counselling
Address: 9653-105A Avenue Phone: 780-429-3111 Fax: 780-424-7837
Provides free legal information services to low-income individuals and/or families in the areas of civil and administrative law, which include: landlord-tenant disputes, immigration law (including issues related to temporary foreign workers), human rights concerns, employment law, debt law, income support appeals, and small claims.
Edmonton Community Legal Centre (ECLC)
Programs & Services
Free Legal Education Sessions
Address: Telus House, South Tower Second floor 10020 – 100 Street Edmonton, AB T5J 0N3 Phone: 780-702-1725 Fax: 780-702-1726 E-mail: [email protected]
Offers free and confidential legal advice at evening clinics to individuals who are in a low income financial bracket and do not qualify for Legal Aid. In particular, ECLC provides services to individuals surrounding legal issues that pertain to:
• Civil Law
• Debt
• Employment and Wrongful Dismissal
• Family Law
• Guardianship/Trusteeship
• Human Rights
• Immigration Law, including Temporary Foreign Workers
• Income Support Advocacy
• Landlord-tenant matters
• Small Claims
• Social Benefits
• Wills
Student Legal Services of Edmonton (SLS)
Phone: 780-492-2226
Student-managed, non-profit society dedicated to helping low-income individuals in Edmonton and area understand their legal issues and solve their legal problems.
Legal Aid Society of Alberta Phone: 1-866-845-3425
Email: [email protected]
Provides legal assistance at a reduced cost to people who cannot afford to pay a lawyer. A person must apply to Legal Aid and provide financial information in order to determine if they qualify for assistance.
For additional information or questions regarding information provided in this directory please contact:
INTERCULTURAL SERVICES
Phone: 780-944-2001
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