Community Perceptions Survey 2014 - City of Nedlands · 2015. 11. 24. · Mature singles / couples...

CATALYSE® empowering decision makers © 2014

Community Perceptions 2014

April 2014

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contents

2

Strategic Insights 3

The study 8

Overall perceptions 11

Governance 15

Community Services 29

Infrastructure 41

Environmental Management 50

Planning and Building 57

Addressing community priorities 63

Views on Council expenditure 71

Strategic Insights

3

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

96% of residents are satisfied with the City of Nedlands as a place to live and 83% are satisfied with staff and Council’s performance as a governing body.

This places the City of Nedlands in second place overall, 1% point behind the Town of Cottesloe.

The City’s strengths include:

• Waste services

• Library and information services

• Safety and security services

• Sport and recreation facilities

• Local character and identity

The City of Nedlands has been a big improver over recent years. Performance has increased by 10+% points for 14 services areas.

A strong and improving Council

4

The biggest improvers Performance areas that increased 10+% points

• Value for money from rates• Council leadership• Council’s understanding of community needs• Staff understanding of community needs• Openness and transparency• How the community is consulted• How the community is informed• Level of customer service• Council’s website• Services and facilities for youth• Services and facilities for families• Services and facilities for seniors• Community buildings, halls and toilets• Traffic management

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6364 61 59 58 57 57 56 54 54 52 51 50 47 45 43 41 40 40 39 38

A B C D E F G H I J K L M N O P Q R S

T^

Average result for overall satisfaction with [INSERT COUNCIL] as a ‘place to live’ and as a ‘governing organisation’.^ Overall satisfaction with [INSERT COUNCIL]

A leading Council

5

Ind

ust

ry A

vera

ge

The City of Nedlands is performing very well, moving up into second place for overall satisfaction and well above the industry average.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Overall satisfaction as the governing organisation

48% delighted

0 5 10 15

100

90

80

70

60

50

40

30

20

10

0

Pe

rfo

rman

ce (

% d

elig

hte

d)

6

Library

Community buildings

Sport & rec facilities

Streetscapes

Parks & sporting grounds

Planning & building approvals

Mix & diversity of housing

Density & design of housing

Roads

Traffic

Footpaths & cycleways

Parking

Rubbish collections

Recycling services

Bulk rubbish collections

Green wastecollections

Animal & pests

Food, health, noise & pollution

Leadership

Transparency

Promotion of the area

Consultation Informing the community

Customerservice

Nedlands News

Website

Safety & securityGraffiti, vandalism

& anti-social

Youth

Pre-school childrenFamilies Seniors

Disabilities

Character & identity

Public transport

Festivals, events & culture

Lowerpriorities

Secondary priorities

Strong performers

Higherpriorities

Underground power

Priority (% mentions)Q. How satisfied are you with: Base: All respondents who provided a valid response (Residents 2014 n = varies)Q. Which areas would you most like the City of Nedlands to focus on improving? Base: All respondents (Residents 2014 n = 401)

Areas where satisfaction was not measured but were spontaneously mentioned by respondents as areas to focus on improving

Council Strengths and Priorities

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Addressing community priorities

7

Widely recognised and valued as a City of tree lined streets and avenues, streetscapes are very important for residents. They would like grassed verges to be better maintained or replaced with natives to reduce water usage; mature trees to be protected; Box trees and old, dying Peppermint trees to be replaced; trees to be pruned for safety; and, underground power installed to improve aesthetics. Streetscapes are of greater concern for females, families with children, and older singles and couples.

Residents would like more paths and cycleways around the area, and for older, damaged and dangerous paths to be replaced to reduce trip hazards. Paths and cycleways are of greater concern in the Coastal Ward and for females and families with younger children.

Street parking continues to be a priority around the hospitals, university and schools. Residents want more off street parking, and an extension to 2 hour parking is suggested for Williams Road. Parking is a greater concern in the Hollywood and Melvista Wards, and for families with younger children.

Residents would like faster, more efficient planning and building approvals. While there is a call for greater consistency in how rules are applied, there is a also demand for greater flexibility to allow more townhouses and apartments to be built. Satisfaction levels are lower in the Coastal Ward and among families with children, and older singles and couples.

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The study

8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

52

26

36

38

10

18

41

16

22

26

17

30

26

88

6

5

10

8

Male

Female

18-34 yrs

35-54 yrs

55+ yrs

Younger singles / couples (18-34)

Families with younger children (0-12)

Families with older children (13+)

Mature singles / couples (35-64)

Seniors (65+)

Coastal Ward

Dalkeith Ward

Hollywood Ward

Melvista Ward

Own / paying mortgage

Rent

Other

Disability or impairment

Culturally and Linguistically Diverse

The study

9

% of respondents - weighted

In March 2014, the City of Nedlands administered the

CATALYSE® Community Perceptions Survey.

Purpose: to better understand the needs of residents

living in the City of Nedlands and to evaluate community

perceptions against key performance indicators in the

Strategic Community Plan.

Methodology: the survey was conducted by phone with

401 randomly selected residents.

Interviewing was completed by the ECU Survey Research

Centre, with quotas set by age, gender and location, and

weighting applied, to match the population profile.

Sampling precision is ± 5% at the 95% confidence interval.

Unweighted

39

61

11

39

51

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

* Industry Standards are provided when three or more Councils have asked the same question in the past 30 months

Councils contributing to the CATALYSE® Industry Standards*

10

Overall perceptions

11

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q. Overall, how satisfied are you with the City of Nedlands as a place to live? Please give a rating out of 10, where 10 is totally satisfied and 0 is totally dissatisfied.Base: All respondents who provided a valid response, excludes ‘don’t know’ (2007 n = 601; 2010 n = 399; 2014 n = 401)

Overall satisfaction with the City| as a place to live

12

% of respondents Delighted DissatisfiedCoastal Ward 71% 1%

Dalkeith Ward 79% 0%

Hollywood Ward 74% 2%

Melvista Ward 86% 0%

^Small sample (n < 30) | *Sample too small (n<15)= significant variance%%

96

3

1

83

64

96

72

59

77

77

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007

Overall satisfaction

RESIDENT SATISFACTION

INDUSTRY STANDARDS

Delighted (8+)

SATISFACTION HISTORY

% of respondents Satisfaction is very high and has improved significantly.

• 96% are satisfied

Satisfaction is highest in the Melvista Ward.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

83

10

7

54

39

83

72

59

48

48

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007

Q. And, overall, how satisfied are you with the City of Nedlands, the organisation that governs the local area? Please continue to give a rating out of 10, where 10 is totally satisfied and 0 is totally dissatisfied.Base: All respondents who provided a valid response, excludes ‘don’t know’ (2007 n = 601; 2010 n = 399; 2014 n = 387)

Overall satisfaction with the City| as a governing organisation

13

Overall satisfaction

Satisfaction is high and has improved significantly.


Satisfaction is higher among seniors and younger singles and couples.


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

% of respondents Delighted DissatisfiedYounger singles / couples (18-34) 53% 6%

Families with younger children (0-12) 36% 7%

Families with older children (13+) 47% 6%

Older singles / couples (35-64) 40% 12%

Seniors (65+) 56% 5%


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q. And, how satisfied are you with the value for money you get from your rates? Base: All respondents who own, or are paying a mortgage on, their home and who provided a valid response, excludes ‘don’t know’ (2009 n = 333; 2010 n = 316; 2014 n = 304)

Value for money from rates

14

Satisfaction is relatively high, and has improved significantly.

• 76% are satisfied, up 11% points.

Satisfaction is higher among seniors, and in the Dalkeith and Melvista Wards.

76

13

11

56

28

76

65

32

31

31

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents


% of respondents Delighted DissatisfiedYounger singles / couples (18-34)^ 14% 0%




Seniors (65+) 55% 5%

Coastal Ward 27% 10%




▲

Governance

15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q. I am going to read out a list of areas that the City of Nedlands is responsible for. For each one I’d like you to tell me how satisfied you are with the Council’s performance.Base: All respondents who provided a valid response, excludes ‘don’t know’ (2010 n = 327; 2014 n = 301)

Council’s leadership within the community

16

Satisfaction is moderate, but has improved significantly.

• 61% are satisfied, up 10% points

• 20% are dissatisfied

Satisfaction is higher among seniors.

There is most room to improve among older singles and couples aged 35-64 years.

61

19

20

38

25

61

51

20

20

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

N/A^Small sample (n < 30) | *Sample too small (n<15)= significant variance%%





Seniors (65+) 37% 10%

▲

Familiar 75% Priority 5%

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

41

24

12

411

Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

Don't know

Q. I’m going to read out a few statements. For each one, please let me know if you strongly disagree, somewhat disagree, feel neutral, somewhat agree or strongly agree.Base: All respondents who provided a valid response (2010 n = 402; 2014 n = 400)

Elected Members at the City of Nedlands (the Councillors) have a good understanding of our needs

17

COMMUNITY PERSPECTIVES

INDUSTRY COMPARISONS: % total agree

49 63 48

Council High Average

HISTORY: % total agree

% of respondents49% agree that Elected Members have a good understanding of their needs, up 10% points.

Only 16% disagree, with females and older singles/couples aged 35-64 more likely to disagree.

Many are neutral or unsure.

3949

2010 2014^Small sample (n < 30) | *Sample too small (n<15)= significant variance%%

% of respondents Net agree Net disagreeMale 56% 11%

Female 43% 21%

Younger singles / couples (18-34) 59% 6%




Seniors (65+) 52% 15%

▲

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

4522

8

310

Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

Don't know


Staff at the City of Nedlands have a good understanding of our needs

18



57 68 53



% of respondents57% agree that staff have a good understanding of their needs, up 11% points.

Those in the Hollywood Ward are most likely to agree.

Only 11% disagree, with those in the Dalkeith Ward more likely to disagree.


4657


% of respondents Net agree Net disagreeCoastal Ward 53% 9%




▲

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


How open and transparent the Council’s processes are

19



• 25% are dissatisfied, suggesting further room for improvement.

Satisfaction is higher among those with a culturally and linguistically diverse background.

There is most room to improve among families and older singles and couples with no children..

52

23

25

37

21

52

42

17

17

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 28% 18%

Disability or impairment 22% 11%

Culturally and linguistically diverse^ 41% 18%

▲

Priority 2% Familiar 71%

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10

27

26

20

125

Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

Don't know


The City of Nedlands has developed and communicated a clear vision for the area I am fairly clear about what the area is going to look like in 10 years time

20



38 66 43



% of respondents38% agree the City has developed and communicated a clear vision (the ±1% variance, compared to the figures reported in the chart, is due to rounding). Seniors and those in the Dalkeith Ward are most likely to agree.

32% disagree, with females, younger singles and couples, and those who are renting more likely to disagree.


30 38


% of respondents Net agree Net disagreeMale 43% 25%

Female 33% 38%





Seniors (65+) 46% 21%

Own / paying mortgage 39% 30%

Rent 17% 49%




Melvista Ward 41% 37% ▲

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8

36

24

18

96

Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

Don't know


The City of Nedlands clearly explains reasons for its decisions and how residents’ views have been taken into account

21



44 44 42



% of respondentsThe City set the Industry High this year, following a significant improvement in performance.

44% agree the City clearly explains reasons for its decisions and how residents’ views have been taken into account. Young adults aged 18-34, and those living in the Coastal Ward are most likely to agree.

27% disagree, with older singles and couples more likely to disagree.


3544


% of respondents Net agree Net disagree18-34 years 57% 19%

35-54 years 38% 28%

55+ years 40% 30%





Seniors (65+) 43% 24%




Melvista Ward 44% 29%▲

Industry High!

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q. I am going to read out a list of areas that the City of Nedlands is responsible for. For each one I’d like you to tell me how satisfied you are with the Council’s performance.Base: All respondents who provided a valid response, excludes ‘don’t know’ (2007 n = 691; 2010 n = 377; 2014 n = 355)

How the community is consulted about local issues

22



• 24% are dissatisfied, suggesting room for further improvement.

There is most room to improve among families with younger children.

58

17

24

50

23

58

48

46

22

22

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 27% 16%

▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


How the community is informed of local issues

23

Satisfaction is moderate, and has improved significantly, however, it remains a priority area to focus on improving.




There is most room to improve among younger singles and couples, and those who live in the Dalkeith Ward.

64

17

19

55

28

64

54

42

25

25

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Provide information

about Council’s current projects ^Small sample (n < 30) | *Sample too small (n<15)= significant variance%%





Seniors (65+) 38% 14%





▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Level of customer service

24

Satisfaction is high, and has improved significantly.


Satisfaction is higher among older residents, and those in the Dalkeith and Melvista Wards.

There is most room to improve among younger singles and couples.

81

11

9

61

41

81

70

75

44

44

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

The efficiency & effectiveness of customer

service

Customer service






Seniors (65+) 54% 8%

Coastal Ward 34% 9%




▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Council’s newsletter – the Nedlands News

25

Satisfaction is moderate, and continues to improve.

• 67% are satisfied, climbing up 14% points since 2007.


Satisfaction is higher among seniors and those in the Melvista Ward.

There is most room to improve among younger singles and couples.

67

17

16

55

41

67

62

53

29

29

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 39% 5%






. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Council’s website

26



Satisfaction is higher among younger singles and couples, and those in the Dalkeith and Melvista Wards.

However, there is also a pocket of more concerned residents in the Dalkeith Ward.

72

20

8

49

37

72

62

52

34

34

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 39% 5%

Coastal Ward 27% 5%




▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

<1

44

32

20

5

5

2

2

1

1

3

Search online

Visit the City of Nedlands / Councilwebsite

Phone the City of Nedlands /Council

Visit the City of Nedlands / Council

Already have / know Councillorcontact details

Local / community newspaper

Phone book

City of Nedlands newsletter

Contact the library

Other

Dont know

Q. If you wanted to contact your local Ward councillor how would you find their contact details?Base: All respondents who provided a valid response, excludes refused (2014 n = 401)Multiple response question – the sum of percentages in the chart will be greater than 100%

Contacting a local Ward councillor

27

% of respondents

39% would use a less direct approach – most likely by searching online (also includes using the local / community

newspaper, phone book or another source)

58% would go directly to the City of Nedlands– most likely through the website or by phone(also includes visiting the City of Nedlands, already having the contact details, using the newsletter and contacting the library)

Only 3% could not think of a way to find the contact details for their local Ward councillor

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q. If you wanted to contact your local Ward councillor how would you find their contact details?Base: All respondents who provided a valid response, excludes refused (2014 n = 401)Multiple response question – the sum of percentages in the chart will be greater than 100%

Contacting a local Ward councillor

28

% of respondents

% of respondents Search online Visit City website Phone CityVisit Council

offices

Already have / know their

contact detailsDon’t know

Male 45% 36% 15% 6% 5% 3%

Female 43% 29% 24% 4% 5% 3%

Younger singles / couples (18-34) 52% 54% 6% 0% 0% 0%

Families with younger children (0-12) 40% 45% 12% 1% 0% 5%

Families with older children (13+) 53% 32% 15% 3% 2% 1%

Older singles / couples (35-64) 46% 25% 21% 5% 5% 3%

Seniors (65+) 23% 19% 40% 14% 11% 7%

Own / paying mortgage 41% 32% 20% 5% 5% 3%

Rent 65% 38% 20% 4% 0% 3%

Coastal Ward 40% 38% 16% 4% 6% 3%

Dalkeith Ward 39% 35% 22% 3% 4% 2%

Hollywood Ward 48% 32% 16% 4% 3% 5%

Melvista Ward 46% 24% 26% 9% 5% 1%

Disability or impairment 26% 32% 31% 10% 9% 4%

Culturally and linguistically diverse 41% 16% 16% 5% 4% 17%

Community services

29

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

90

8

2

84

64

90

87

80

65

65

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


Library & information services

30


INDUSTRY STANDARDS

Delighted (8+)


% of respondents Satisfaction is high and has been increasing.


Satisfaction is higher among older residents, those with disabilities, and those living in the Melvista Ward.






Seniors (65+) 84% 2%

Coastal Ward 62% 3%






. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Sport & recreation facilities

31

Satisfaction is relatively high and has increased significantly.


Satisfaction is higher among seniors and those living in the Melvista Ward.

There is most room to improve among younger singles and couples, and females. There also appears to be more dissatisfaction in the Hollywood Ward.

84

6

9

72

50

84

78

58

58

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents


% of respondents Delighted DissatisfiedMale 61% 6%

Female 55% 13%





Seniors (65+) 70% 3%

Coastal Ward 60% 7%





. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q Councils also take an active role in facilitating a range of services that are shared responsibility. For each one I’d like you to tell me how satisfied you are?Base: All respondents who provided a valid response, excludes ‘don’t know’ (2010 n = 372; 2014 n = 350)

Safety and security

32

Although satisfaction is relatively high, it continues to be a priority area, given it’s importance to the community.


Satisfaction is higher among younger singles and couples, older residents and those in the Melvista Ward.

There is most room to improve among families with younger children.

88

9

4

66

37

88

85

63

54

54

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Community safety and

crime^Small sample (n < 30) | *Sample too small (n<15)= significant variance%%





Seniors (65+) 61% 2%

Coastal Ward 55% 5%





. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q. Councils also take an active role in facilitating a range of services that are a shared responsibility. For each one I’d like you to tell me how satisfied you are with the Council’s performance.Base: All respondents who provided a valid response, excludes ‘don’t know’ (2010 n = 374; 2014 n = 346)

The control of graffiti, vandalism & anti-social behaviour

33

Satisfaction is very high and has improved significantly.


Satisfaction is higher among older residents.92

6

3

66

33

92

87

69

53

53

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Removal of graffiti






Seniors (65+) 59% 4%

▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Services and facilities for youth

34

Satisfaction is relatively high, and has increased significantly.


Satisfaction is higher among seniors and those who are renting.

There is most room to improve among families with younger children, females and in the Coastal Ward.

71

17

12

46

26

71

61

38

28

28

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Services for youth aged 12-25 years



Female 24% 17%




Older singles / couples (35-64)^ 44% 18%

Seniors (65+) 56% 4%


Rent^ 59% 10%






. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q. Councils also take an active role in facilitating a range of services that are a shared responsibility. For each one I’d like you to tell me how satisfied you are with the Council’s performance.Base: All respondents who provided a valid response, excludes ‘don’t know’ (2014 n = 210)

Services and facilities for pre-school aged children

35

Satisfaction is relatively high.


Satisfaction is higher among those in the Dalkeith Ward, and those who are renting.

There is most room to improve among those with children, and those living in the Coastal Ward.

79

15

6

79

42

42

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

N/A

N/A






Seniors (65+) 54% 0%


Rent^ 57% 0%

Coastal Ward 29% 8%





N/A

N/A

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Services and facilities for families

36




There is most room to improve among those with children.

85

9

6

52

38

85

75

45

45

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 64% 6%

Coastal Ward 37% 8%




▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Facilities, services and care available for seniors

37



Satisfaction is higher among those with culturally and linguistically diverse backgrounds.

There is most room to improve among those with children.

84

7

9

50

38

84

73

59

48

48

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Services for the aged






Seniors (65+) 54% 5%


▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Access to services and facilities for people with disabilities

38

Satisfaction is relatively high and has improved significantly.



There is most room to improve among females and those with younger children (possibly seeking pram access).

75

18

7

50

32

75

68

34

34

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents



Female 31% 12%

Younger singles / couples (18-34)^ 22% 0%




Seniors (65+) 42% 5%

▲


N/A

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Festivals, events and cultural activities

39

Although satisfaction is relatively high, and has increased significantly, this is identified as a priority area for continued improvement.



Satisfaction is higher among older residents and females.

There is most room to improve among males, younger singles and couples, and those with children.

77

13

10

57

42

77

68

40

33

33

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Cultural activities

provided by the City ^Small sample (n < 30) | *Sample too small (n<15)= significant variance%%


Female 41% 9%





Seniors (65+) 43% 6%

▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Over the past 12 months, has anyone in your household taken part in any unpaid

voluntary work (such as welfare, coaching, involvement in committees, etc.)?

61

39 Yes

No

There is a high level of community involvement.

Residents in 61% of households have taken part in unpaid voluntary work, such as welfare, coaching, involvement in committees and the like.

This is the highest level of involvement among participating councils, and significantly above the average.

Participation is highest among home owners and families with older children.

It is lowest among younger singles and couples, and those who are renting.

Q. Over the past 12 months, has anyone in your household taken part in any unpaid voluntary work (such as welfare, coaching, involvement in committees, etc.)?Base: All respondents who provided a valid response (2014 n = 401)

Involvement in unpaid voluntary work

40

% of respondents

INDUSTRY COMPARISONS: % Yes

61 61 46



% of respondents Yes, have volunteeredYounger singles / couples (18-34) 46%

Families with younger children (0-12) 61%

Families with older children (13+) 69%

Older singles / couples (35-64) 56%

Seniors (65+) 58%

Own / paying mortgage 61%

Rent^ 41%

Industry High!

Infrastructure

41

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Community buildings, halls and toilets

42

Satisfaction is relatively high, and has increased significantly.



There is most room to improve among younger singles and couples, those with younger children, in the Dalkeith Ward, and among those with culturally and linguistically diverse backgrounds.

79

9

12

55

33

79

68

68

35

35

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Maintenance of public buildings






Seniors (65+) 52% 7%





Culturally and linguistically diverse^ 19% 9%▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Streetscapes

43

Although satisfaction is high, due to its importance to residents it is a priority for continued improvement.



Satisfaction is higher among younger singles and couples, and those who are renting.

There is most room to improve among home owners, females, those with children, and older singles and couples..

80

8

12

67

37

80

80

76

47

47

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Local neighbourhood

park

Streetscapes, parks &

sporting grounds



Female 48% 16%





Seniors (65+) 49% 9%


Rent^ 68% 3%


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Parks and sporting grounds

44

Although satisfaction is very high, due to its importance to residents it is a priority for continued improvement.



There is most room to improve in the Hollywood Ward.

91

5

4

71

54

91

80

76

65

65

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Local neighbourhood

park

Streetscapes, parks &

sporting grounds






Seniors (65+) 78% 1%

Coastal Ward 65% 3%





. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Road maintenance

45

Although satisfaction is high and has improved significantly, it remains a priority due to its importance to residents.


Satisfaction is higher among those in the Dalkeith Ward.

There is most room to improve among families with younger children, and older singles and couples.

84

10

6

61

38

84

77

73

49

49

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 56% 2%

Coastal Ward 42% 7%




▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


The management and control of traffic on local roads

46

Although satisfaction is relatively high, and has improved significantly, there is a pocket of concern making traffic management a priority for further improvement.




There is most room to improve among those in the Hollywood and Melvista Wards.

70

14

15

53

33

70

57

58

30

30

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 42% 17%


Rent^ 26% 3%






. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Footpaths and cycleways

47

Although satisfaction is relatively high, and has improved significantly, footpaths and cycleways are a priority for further improvement.



Satisfaction is higher among those with culturally and linguistically diverse backgrounds.

There is most room to improve among females, those with younger children and in the Coastal, followed by Melvista Wards.

78

10

12

51

40

78

72

61

38

38

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Maintenance of footpaths and

cycle paths^Small sample (n < 30) | *Sample too small (n<15)= significant variance%%


Female 39% 15%





Seniors (65+) 48% 9%





Culturally and linguistically diverse 58% 10%

▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q. I am going to read out a list of areas that the City of Nedlands is responsible for. For each one I’d like you to tell me how satisfied you are with the Council’s performance.Base: All respondents who provided a valid response, excludes ‘don’t know’ (2007 n = 691; n = 376; 2014 n = 374)

The control of parking

48

Although satisfaction has improved significantly, and the City is setting the Industry High, results remain moderate with parking a priority for further improvement.



Satisfaction is higher among those with culturally and linguistically diverse backgrounds, and in the Dalkeith Ward.

There is most room to improve among home owners, those with younger children and in the Hollywood, followed by Melvista Wards.

67

14

18

33

24

67

60

51

33

33

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 35% 18%


Rent^ 42% 7%





▲


IndustryHigh

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Access to public transport

49

Although satisfaction is relatively high, it is a priority area for further improvement.



Satisfaction is higher among seniors, younger singles and couples, those with disabilities, and in the Hollywood Ward.

There is most room to improve among families with older children, home owners, those with culturally and linguistically diverse backgrounds, and in the Dalkeith and Coastal Wards.

79

8

13

69

50

79

81

50

50

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 63% 11%


Rent^ 52% 3%








Environmental Management

50

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Weekly rubbish collections

51

Satisfaction is very high and continues to improve.



There is most room to improve among those with a culturally and linguistically diverse background.

97

2

1

93

74

97

96

91

85

85

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents


% of respondents Delighted DissatisfiedCoastal Ward 84% 1%






. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Fortnightly recycling services

52

Satisfaction is very high.


Satisfaction is higher among males and seniors.

There is most room to improve among those with younger children.

93

3

4

88

68

93

96

89

81

81

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents



Female 76% 6%





Seniors (65+) 90% 2%


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Verge-side bulk rubbish collections

53

Satisfaction is high.


Satisfaction is higher among older residents, those with a disability or impairment, and those who are renting.

There is most room to improve among those in the Coastal and Hollywood Wards.

85

7

8

82

58

85

86

79

59

59

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 70% 3%


Rent^ 80% 3%

Coastal Ward 48% 6%






. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Q. I am going to read out a list of areas that the City of Nedlands is responsible for. For each one I’d like you to tell me how satisfied you are with the Council’s performance.Base: All respondents who provided a valid response, excludes ‘don’t know’ (2014 n = 394)

Fortnightly green waste collections

54

Satisfaction is very high.


Satisfaction increases with lifestage.96

3

1

96

81

81

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

N/A

N/A






Seniors (65+) 87% 3%


N/A

N/A

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Animal and pest control

55

Satisfaction is relatively high.


Satisfaction is higher in the Melvista Ward, and among those who are renting.

There is most room to improve among home owners, those aged 35+ years, and in the Coastal Ward.

74

17

9

43

38

74

73

51

40

40

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents

Control of animals /

Control of pests^Small sample (n < 30) | *Sample too small (n<15)= significant variance%%

% of respondents Delighted Dissatisfied18-34 years 39% 3%

35-54 years 39% 11%

55+ years 41% 12%


Rent^ 63% 0%






. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Enforcement of local laws relating to food, health, noise and pollution

56

Satisfaction is relatively high and has increased significantly.



There is most room to improve among those with a disability or impairment.

75

16

9

48

32

75

68

37

37

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 49% 3%






▲


Planning and building

57

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Planning and building approvals

58

With relatively low satisfaction this is a priority for improvement.



Satisfaction is higher among those with a disability, and those with a culturally and linguistically diverse background.

There is most room to improve among home owners, those in the Coastal Ward, families and older singles and couples.

51

18

31

38

23

51

48

19

19

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 28% 24%


Rent^ 4% 17%








. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


The mix and diversity or housing types in your local area

59

Satisfaction is moderate and a priority for improvement.


Satisfaction is higher among seniors and families with older children.

There is most room to improve among younger singles and couples, followed by older singles and couples, then families with younger children.

69

12

19

46

36

69

68

41

41

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 49% 10%


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


The density and design of housing in your local area

60

Although satisfaction is relatively high, it is a priority for further improvement.



Satisfaction is higher among young adults.

There is most room to improve among older singles and couples with no children living at home, followed by families with younger children.

72

12

17

48

38

72

66

43

43

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents


% of respondents Delighted Dissatisfied18-34 years 61% 7%

35-54 years 34% 20%

55+ years 39% 20%





Seniors (65+) 48% 14%


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


What the city is doing to promote the area as a desirable place to live and work

61

Satisfaction is moderate having improved significantly.


• 17% are dissatisfied.

Satisfaction is higher among seniors, and in the Coastal and Dalkeith Wards.

There is most room to improve among families with younger children, and in the Hollywood Ward.

63

20

17

39

31

63

55

32

32

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 43% 11%





▲


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


The area’s character and identity

62

Satisfaction is high and has improved significantly.


Satisfaction is higher among seniors and in the MelvistaWard.

87

9

4

66

47

87

81

55

55

Satisfied (6+)

Neutral (5)

Dissatisfied (0-4)

Council Score

Industry High

Industry Average

2014

2010

2007


INDUSTRY STANDARDS

Delighted (8+)


% of respondents






Seniors (65+) 67% 4%

Coastal Ward 49% 3%




▲


Addressing community priorities

63

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

“The streetscapes can be improved and this would make the streets more appealing.”

“I would like them to look after some of the streetscapes better e.g. along Montgomery Avenue the litter is bad and SwanbourneHospital site needs looking after i.e. the plants are dying and the rubbish is bad.”

“Verge maintenance for elderly residents who cannot maintain the front of the house to maintain the area as well as for rental property to stop it looking messy e.g. in Thomas Street where a person has passed on but was there for a lot of years.”

“I think they should improve street facades. Cleanliness is a problem in a few areas including along Rochdale Road. Also near the entry to Rochdale is quite barren so they should plant more trees near the intersection of Rochdale and Stevenson.”

“Mount Claremont - Lantana Avenue and Doonan Road verges - very untidy and unkempt. Neighbour keeps trailer on verge. Plants have died off but citizens are not allowed to do anything.”

Addressing community priorities | streetscapes

Working out efficient routesResidents would like to see streetscapes cleaned up and beautified to make the area more appealing:

Pruning trees may help to improve appearance and safety:

“Some of the streets around Colin Street are overgrown with vegetation. They also need to prune some of the trees throughout Dalkeith.”

“The large peppermint trees on Wood Street need pruning regularly as branches are beginning to fall and potentially it can cause damage.”

“I don't like living next to trees that are dying and are not taken down until they are dead on Wood Street.”

“Council needs to pay more attention to street trees and roads, specifically North Street, and especially the peppermint trees need trimming, to increase visibility. Overgrown trees on pavements also inhibiting people walking on the footpaths and are also a problem for cyclists.”

“I think the council has been uncooperative in regard to street trees and refuse to allow the household to cut a dangerous branch on Tyrell Street and it was the Council that gave the tree and said it was a small tree.”

“All the streets in Nedlands have streetscapes with box trees. Should get rid of all of them.”

“

”64

Q. Which areas would you most like the City of Nedlands to focus on improving?

A full list of verbatim responses is provided in the Appendix

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

“I would like Council to improve their attitude towards a leafy tree suburb by registering trees and making sure residents have a valid reason for removing trees other than because 'it drops leaves'.”

“Need more regard for heritage listing & more concern for street trees and green belts.”

“They should stop cutting off trees on people's properties, they should plan it ahead. Plant them in a manner where they won't interrupt people's sewage. Lack of planning.”

“Some greenery along road side needs more attention especially Montgomery Avenue and the little park at the top, big old trees are dying please keep alive.”

Addressing community priorities | streetscapes

Working out efficient routesSome would like a focus on planting trees and preserving the greenery of area:

Planting native trees and reducing lawn may help to decrease water usage on streetscapes:

“Fix up the verges across the board, put in native species and get rid of lawns which use too much water. Encourage people to put native plants on verges and subsidise this.”

“Not wasting so much water by putting in more suitable gardens would help. More trees should be planted everywhere.”

“More attention regarding wasting water on lawns and verges. Stirling Highway is very ugly, suggest trees and not to be widened.”

“More native trees needed along streetscapes and perhaps encourage residents to have native trees in their gardens.”

“

65Q. Which areas would you most like the City of Nedlands to focus on improving?


Underground power is requested to reduce power lines and thus improve the look of the area:

“Underground power around Brockway Road and Graylands Road, make the area neater and more modern. Wires are unsightly and a waste of money on new poles when they could have put funds to underground power in Brockway and Graylands Roads.”

“Replacing power poles with underground power will improve the streetscapes and overall quality and look of the area.”

”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

“Most of the back lanes and footpaths need to be repaved as it’s dangerous especially for elderly people. Waratah area in general including local Dalkeith.”

“Curb and flagstones on pavements are cracked and lifted along Stirling Highway near Rose Garden need replacing as they are a trip hazard.”

“Replacing old and damaged footpaths in the Dalkeith area especially on Waratah Avenue.”

“Replacing/fixing footpaths as it is difficult for people with prams and wheelchairs. Particularly a problem on Victoria Avenue.”

“Footpaths need attending to all over Nedlands. When walking around I’ve noticed a few bad areas particularly dangerous for elderly people.”

“I would like to see the pavement on Stirling Highway improved on both sides especially from Broadway Avenue to Dalkeith Road as I have a gopher and it is difficult and dangerous.”

Addressing community priorities | footpaths

Working out efficient routesThe condition of footpaths needs improving, especially for seniors, prams & people in wheelchairs:

An increase in footpaths would also be welcomed by the community:

“Put a footpath on both sides of residential roads as this is difficult for the elderly to walk without a pavement.”

“Footpath on Beatrice Road, stage 2 footpath needs to connect to Adelma Road through to Alexander Road so can use it to go safely to kindergarten. Better footpath provision in Dalkeith to make it safe for pedestrians.”

“The footpaths should be on both sides of the road in Mount Claremont mainly old part.”

“Footpath not on our side of the street by Rose Garden in Vincent Street, difficult for wheelchairs.”

“

”66



. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

“I think they should improve the cycleways around Queenslea Drive around Christ Church. The roads are too narrow in that area.”

“There should be more cycle paths all over the Nedlands shire in between the suburbs.”

“Improve cycle ways around the river. Also a need for more cycle ways in the general Nedlands area.”

“Need to improve cycleways as they are in poor condition. Particularly along Stirling Highway. Also the cycleway along the railway on the west side of Karrakatta is very disjointed which is a danger for both pedestrians and cyclists.”

“I walk a lot and I find the cycle ways are difficult to walk along for pedestrians. Maybe they could widen them so cyclists andpedestrians don't get in each other’s way. The cycleway in Mt Claremont along Stubbs Terrace stops at one point and cyclists then go

onto footpaths. So they should extend the cycleway in this area.”

Addressing community priorities | cycleways

Residents also request a focus on the provision of more cycleways:“

”67



. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

“Council does not allow flats to be built higher than two floors. This is an issue because it doesn't allow people to build units that would be more beneficial. Also there is a lack of homes for seniors and lack of flats.”

“The City is a bit rigid in its housing policy and there should be more scope for more apartments and townhouses and other land use.”

“I would like to see more apartments and townhouses along the busier traffic areas especially roads with public transport.”

“It would be great if there was more flexibility in zoning commission.”

Addressing community priorities | planning and building approvals

Working out efficient routesMore flexibility such as allowing more high density development is important for some residents:

The approvals process is perceived as very slow:

“Planning and approvals of residential / private homes or buildings. Time frame for approval on residential housing takes too long.”

“Building approvals are becoming bogged down in bureaucracy and taking longer and longer.”

“Improve the speed of Council permission for garden sheds and lower this cost aligned with the improvement not the cost of a whole new building.”

“

68Q. Which areas would you most like the City of Nedlands to focus on improving?


Respondents feel that Council’s approval process could be more consistent:

“Planning and building approvals should be more transparent, clear and consistent.”

“When you are building a new house there does not seem to be consistency in approvals so they are outside of regulations…We built and we got pulled up on a few things that the house across the road did but they were not told not to do it.”

“The Council has not upheld the planning rules. If they are not going to uphold them why do we have these rules if they are not going to makeother people comply with the laws and rules.”

”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

“Parking is always short, so they need to prevent people from parking cars on properties, streets and verges.”

“Street parking on Dalkeith Road at the north end there needs to be less parking as there is too much and it makes a mess.”

“Parking in our street…Changed to 3 hours parking limit which now needs policing as they still park all day which clogs up the streets all day near Tresillian community centre and UWA.”

“The control of parking for builders and construction workers in areas under construction. The current lack of control makes laneways inaccessible to residents.”

“All the streets in Nedlands get cramped with university students who feel university parking is too expensive and they look for parking around the streets. They park as far as Thomas Street.”

Addressing community priorities | the control of parking

Working out efficient routesParking is seen as an issue in the area. Some feel it should be reduced or controlled more effectively…

…however, others recognise the issue but feel longer or alternative parking needs to be available:

“The street parking should be longer than one hour allowed on Williams Road instead it should be two hours long.”

“Street parking issues such as not enough parking and the hour limit on parking on streets specifically Williams Road.”

“I prefer them to provide more parking everywhere including at UWA.”

“There are too many cars. There should be more free parking due to road congestion.”

“Some of the roads around schools need to be widened to allow parking there.”

“Parking is so bad by the university. I have had to park farther and walk miles to the shops when I want to go to the nice shops and cafes close to the university. Parking for the train station is becoming more difficult...I would like the Council to improve the parking situation.

“

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“The bus service is an issue, especially for people such as myself who do not drive. The Nedlands bus station does not have as many buses as they should. The service is very limited in terms of the lack of buses available during the day.”

“Public transport, the 24 and 23 routes times have been chopped and want them to be more regular, that is more than once an hourevery half hour would be better and I think more people would take transport if the services were more frequent.”

“The frequency of buses such as the 25, 24 and 23. The reliability of getting buses at the bus stops at the times they say they will be there. The buses need to run later past 9pm like the trains do.”

“I drive to Shenton Park before getting the bus which helps a little bit but there still aren't enough coming through there. Bus 27 even at peak times only comes every 20-25 minutes. This is not good enough as it is the only bus that goes into the city.”

Addressing community priorities | public transport & managing traffic

Working out efficient routesImproved frequency of public transport is a focus for residents:

Managing traffic and reducing congestion is also raised as a priority:

“I would most like the City of Nedlands to focus on traffic management. Traffic caused by commuters going to and from the University of Western Australia and the hospital complex Sir Charles Gairdner hospital.”

“Traffic management should be better at Stirling Hwy. Very high risk and people crossing all the time, adding more traffic lights would be good.”

“They should manage traffic flows and deal with congestion around Sir Charles Gairdner Hospital and Hollywood.”

“I would like less roundabouts, I feel there are too many in the whole of the City of Nedlands. I would prefer normal traffic flow where people have to cross intersections.”

“Traffic flow around the big private schools needs to be improved and smoothed out. The Council needs to work with the schools to make it safer...I do not think there are enough bus services for students going to school to reduce the number of cars in the area.”

“

”70



Views on Council expenditure

71

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6

5

4

4

3

2

2

2

29

43

Road maintenance

Certain areas neglected / too much focuson certain areas

Management & control of traffic on localroads

Amalgamations

Parks & sporting grounds

Footpaths & cycleways

Planning & building approvals

On the City of Nedlands organisation (e.g.office, staff, internal politics etc.)

Nothing

Unsure

Q. Which areas do you believe the City of Nedlands is spending too much time or money on?Base: All respondents who provided a valid response (2014 n = 401)

Where is the City of Nedlands spending too much time or money?

% of respondents

72% of residents could not identify an area where they feel the City of Nedlands is wasting resources.

Among those who did feel the City was spending too much time or money, the main areas were:

• road maintenance

• placing too much focus on some areas, while others are neglected

• traffic management and control

• Council amalgamations

72

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“Road infrastructure - follow a schedule for maintenance but some service that is not needed where others need more.”

“They are often spraying the edge of the curbs and doing sealing of the roads. These are just quick fixes, the problem comes back so it is just a waste of money.”

“There are constant repairs on the roads at one time. Specifically on Watkins Road. The road is then blocked off and this causes a problem with the build-up of traffic in the area.”

“I notice that they constantly replace footpaths and roads and some of them look like they don't need a lot of work.”

“Too much money is being spent on repaving roads and also brick paved footpaths which is a waste of money as they could simply be concrete.”

Excessive expenditure | road maintenance & traffic calming

Working out efficient routesAccording to some, time and money is spent unnecessarily on upgrading and maintaining roads:

Traffic calming devices such as speed bumps and roundabouts are also perceived as needless expenses:

“Road calming for slowing traffic is extreme - put in and taken out because too high and then removed e.g. Carrington Street huge speed humps were too big and went overboard.”

“Too much money is being spent on unnecessary speed bumps. This is particularly an issue on Carrington Street.”

“They are putting too much into traffic calming such as speed bumps and roundabouts and mini-roundabouts. It is excessive and unnecessary.”

“Traffic islands put up off Princess Road on Florence Road are unnecessary as the road is quite narrow anyway.”

“Traffic calming devices specifically on Broadway in Nedlands and other streets in the general Nedlands area.”

“

”73

Q. Which areas do you believe the City of Nedlands is spending too much time or money on?


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

“Spending too much time and money on the Dalkeith and Nedlands areas…They need to concentrate on…Claremont such as underground lighting, curbs and footpaths…I feel as though the City of Nedlands has been neglecting us as residents in Claremont.”

“They spend too much time and money near Dalkeith and those areas, but not in Swanbourne. They spend too much money on road maintenance in those areas but not any time and effort on traffic management - it's ridiculous here.”

“South of the highway have got all the facilities including underground power. Too much money is being spent on these.”

“There needs to be a more even distribution where the rates are spent and where the costs are allocated.”

“A lot of resources are being used for Nedlands facilities such as bowling and tennis clubs and parks. However funding is not being balanced between the Nedlands and Dalkeith areas.”

“They spend too much money on Broadway within the City of Nedlands, which is not pretty.”

Excessive expenditure | certain suburbs, amalgamations & parks

Working out efficient routesSome residents feel that money is spent on certain suburbs while their area is neglected:

Residents feel too much is devoted to the amalgamations. Those who support the proposed changes are especially unhappy with the money being spent opposing them:

“Worrying about amalgamation, it will be good for the city and will happen.”

“Resisting change to the super councils. Needs to be amalgamating councils but are all looking after their own nest eggs.”

“Internal politics - they are looking for reasons not to embrace change.”

“Stop the debate about amalgamation just get on with amalgamation.”

“Merging with another council. This is costing money and we want Nedlands to stay the way it is.”

“

”74

Q. Which areas do you believe the City of Nedlands is spending too much time or money on?


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

“The overall suburb of Nedlands. Focusing on parks and things that do not need anything really done to them when there are other and more important things to invest time and money on.”

“Money has been spent…on a rose garden in the park opposite Glen Parker Cycles. However no one uses this park due to the location as there are no young families there. Therefore the money could have been better spent.”

Some feel parks receive too much time and money:

“They have spent too much time and money paving the pathways through Hollywood Reserve.”

“I notice that they constantly replace footpaths and roads and some of them look like they don't need a lot of work.”

Excessive expenditure | parks, footpaths, approvals & the Council itself

Although a priority for some, a few feel too much time and money is spent on footpaths:

The time taken on building and planning approval decisions is perceived as excessive:

“Too much time on lower level stuff when they should be looking longer term. I have the impression that there can be much debate over permission for a fence or cubby house which in the bigger scheme of things seems over the top wasting time and funds on small issues.”

“Mainly things like building approvals, they seem to be all over the place in terms of building approvals and they take too much time on this.”

“

75Q. Which areas do you believe the City of Nedlands is spending too much time or money on?


“Fixing up their own offices when it is not necessary, this is a major waste of money. Fixing them up in terms of refurbishing and renewing.”

“Duplication of staff in council, too much spent on that.”

Some feel too much money goes towards the Council itself:

”

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Community Perceptions Survey 2014 - City of Nedlands · 2015. 11. 24. · Mature singles / couples...

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