Community feedback introduction
12
96% of unhappy customers don’t complain, 91% of those will simply leave and never come back 56%-70% of customers will do business with you again if their problems are resolved. 68% of customers search and refer feedbacks from purchased customers before buying DO YOU KNOW…
-
Upload
oss-magestore -
Category
Technology
-
view
2.528 -
download
0
description
Feedback system for Magento sites developed by Magestore. Users can interact with each other
Transcript of Community feedback introduction
96% of unhappy customers don’t complain,91% of those will simply leave and never come back
56%-70% of customers will do business with you again if their problems are resolved.
68% of customers search and refer feedbacks from purchased customers before buying
DO YOU KNOW…
If you take Customer Service as your top priority, you must take a look at the solution
WHAT IS COMMUNITY FEEDBACK?
www.magestore.com
Encourage customers to make more reviews and comments on your store
Allow users (store owner, customers) to interact and support each other
It’s a Magento extension to help you build the perfect feedback system
Provide more information and increase creditability of your store
After installing the extension, your own Community Feedback system can be generated like this:
HOW COMMUNITY FEEDBACK WORKS
www.magestore.com
Customers create a topic which can be a question, problem, idea or praise
Customers can see other user’s topics
www.magestore.com
Users easily interact with each other by replying to a topic
HOW COMMUNITY FEEDBACK WORKS
Customers can answer the questions, leave comments, discuss the issues, share their ideas…
www.magestore.com
Social Buttons
Product(s) related to the topic
Suggested keywords for
searchingUsers can
attach files to the reply
HOW COMMUNITY FEEDBACK WORKS
HOW IT LOOKS ON PRODUCT PAGE?
Community
Feedback system
allows customers
to leave
feedbacks to a
specific product
right on the
Product Page.
Besides, all feedbacks related to a specific product in your store will be listed and displayed on its Product Page.
Topics about a product are shown at the
bottom of the Product
Page
HOW COMMUNITY FEEDBACK WORKS
Community Feedback extension also allows customers to createand view topics on your Facebook fanpage just like on your store.
Feedbacks on
Facebook and
on your store
will be
synchronized.
HOW COMMUNITY FEEDBACK WORKS
It requires little effort to find out many feedback applications for your sites such as Get Satisfaction, Uservoice, SuggestionBox…These applications offer a variety of features for professionals but they still make some inconveniences if you own a Magento site.
Built-in extension (Configure directly in
admin section, no dependence on 3rd party)
Leave feedbacks right on Product Page
Customizable Theme & White label
available to all editions
Open source
Good price compared to its functions
No additional expenses required
Community Feedback extension is designed to be totally compatible
with Magento sites, helping you easily manage your website.
Free Lifetime Support
Free Updates and bug Fixes
Money Back Guarantee 30 Days, no questions asked
ENJOY BEST CUSTOMER SERVICES
www.magestore.com
