Community Engagement Based Animal Control Programs · • 2011 shelter-neuter-return • 2013...
Transcript of Community Engagement Based Animal Control Programs · • 2011 shelter-neuter-return • 2013...
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BEST FRIENDS ANIMAL SOCIETY
Michelle Dosson,
National Shelter Outreach
Manager
Community
Engagement Based
Animal Control
Programs
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Introduction
My background
2006–2008:
City of Richmond Animal Care & Control: Animal Caregiver, Vet Tech, Adoptions Counselor
2008–2018:
City of Austin Animal Services:
Animal Protection Officer,
Public Health Educator
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Introduction
My background2017–present:
• Best Friends Animal Society: Great Plains Regional Specialist, National Shelter Outreach Manager
• MnPAW Board of Directors (Minnesota Partnership for Animal Welfare)
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What we will cover today
• Community engagement and how to do it
• Public perception of animal control
• Lifesaving program examples
• Success stories
• Resources
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2018: National data
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2017: South Central regional data
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2018: Texas statewide data
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Community engagement
• Saving an animal goes beyond simply not killing him or her
• While shelters are moving beyond killing for space, it’s still important to get the animals out quicker
• Recognize the emotions behind the movement
Community engagement:
• Is integral to saving more lives
• Is about building relationships to sustain your mission
• Is about transparency: If community members don’t know, they don’t know how to help
• Can be scary: Having transparent conversations with the community can cause negative reactions at first
• Is being clear about specific needs
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Field community engagement: How to do it
• Define your goalExample: RTO-F (reduce shelter intake), leashes and collars, etc.
• Develop and share simple messagingDoes your public know what you do, and what you don’t do? How do they find out?
• PlanDo you have supplies, people, coordination, talking points?
• Follow up, check in and/or share outShare good news! Check in so people feel connected, and give them a chance to comment or interact with you.
• Remove barriersMake it easy for people to help you, and for that animal to get back home.
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Return-to-owner in field (RTO-F)
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Public opinion on animal control
Past: Dogcatcher
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Public opinion on animal control
Present: Animal protection
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Honorable profession
• We’re a nation of animal lovers.
• We value transparency and innovation.
• We champion proactive governance.
• We believe pets belong in homes, not animal shelters.
• American communities are embracing the no-kill model.
The outdated role of dogcatcher has been replaced by the community-minded role of the “field services liaison.”
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Community engagement success
• 2007 fencing assistance fund
• 2008 quarterly rabies vaccination clinics
• 2009 spay/neuter outreach program
• 2011 shelter-neuter-return
• 2013 community cat program
• 2015 RTO-F
• 2016 Zip Code Reload
• 2016 microchipping added to the rabies vaccination clinics
• 2017 microchipping in the field
• 2017 Maddie’s Fund neighborhood-level programming
Austin Animal Protection
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Community engagement success
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Social media presence
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Social media presence
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Transparency
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County jail foster and training
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Zip Code Reload
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Collaboration
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Collaboration
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Communicate your needs
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Communicate your needs
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Community cat conflict mitigation
Ultrasonic (electronic)
Home remedies
Retail products
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Community cat deterrents
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Community presence beyond traditional duties
• Spay/neuter, vaccination, microchip clinics
• Community meetings, events, fairs
• Neighborhood meetings
• Doghouse assistance
• Fencing assistance
• Medical vouchers
• Spay/neuter vouchers
• Community cat events, trappings
• In-field microchipping
• Pet retention assistance
• Get out of the truck when picking up food (get to know local businesses)
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A new mindset
• Animal control as a profession needs to start being more proactive rather than reactive.
• Accept that engagement with the community and transparency are critical for lifesaving.
• It is our job to help the community get in line with the services that we provide, and those that we do not provide.
• We need clear and consistent messaging.
• This transparency, engagement and lifesaving will lead to long-term solutions to problems, and a lower call volume.
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Participate in your community
“If you’re not at the table, you’re on the menu.”Anne Richards
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Resources
• Provide printed information.
• Provide your contact information.
• Take the patron’s contact info and forward it to appropriate program staff. (Design a specific “official” form.)
• Empower and enable volunteers.
• Empower and inform your community members on how they can help you.
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Resources
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Resources: Community cat trappers and colony caregivers
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network.bestfriends.org/animal-control
New resource for ACOs
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Michelle [email protected]
737-443-7769
If a participant wants to provide feedback on this course and/or its sponsor, the participant can mail comments to the Texas Department of State Health Services, Training Course Coordinator, Zoonosis Control, MC 1956, P.O. Box 149347, Austin, TX 78714-9347, or email comments to [email protected].
Contact and feedback
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