Communities of Practice In Local Government 05Dec07
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Transcript of Communities of Practice In Local Government 05Dec07
Communities of Practice in Local GovernmentCommunities of Practice in Local Governmentonline information 20075 December 2007
online information 20075 December 2007
Steve Dale
Semantix (UK) Ltd
www.semantix.co.uk
What I will coverWhat I will cover
Moving from a culture of knowledge repositories (people-to-information) to one of knowledge collaboration (people-to-people).
Introducing a sceptical and mature staff demographic to the concept of virtual collaboration using social computing/Web 2.0 facilities.
Creating, developing and growing trusted communities of practice in local government
Moving from a culture of knowledge repositories (people-to-information) to one of knowledge collaboration (people-to-people).
Introducing a sceptical and mature staff demographic to the concept of virtual collaboration using social computing/Web 2.0 facilities.
Creating, developing and growing trusted communities of practice in local government
About Local GovernmentAbout Local Government
Local government in England and Wales employs a workforce of 2.1 million people across 410 local authorities.
Each authority is working to deliver the same 700 services to their residents.
Has an annual operating budget of over £83 billion for delivering services.
Local government in England and Wales employs a workforce of 2.1 million people across 410 local authorities.
Each authority is working to deliver the same 700 services to their residents.
Has an annual operating budget of over £83 billion for delivering services.
Addressing the cultureAddressing the culture
TrustTrust
BMaking a Community of Practice
BMaking a Community of Practice
Purpose
Place
ProfileParticipation
Process
The path to enlightenmentThe path to enlightenment
Join our list Join our forum Join our community
Increasing collaboration and transparency of process
CoP’s on the IDeA platform (flavour of the month!)
CoP’s on the IDeA platform (flavour of the month!)
•Kent Member DevelopmentKent Member Development•Local Area AgreementsLocal Area Agreements•Member Development & Support Member Development & Support Network – Yorks and HumberNetwork – Yorks and Humber•Milton Keynes Every Child Matters Milton Keynes Every Child Matters CoPCoP•Soundbyte – Adult Social Care and Health Services•Policy and PerformancePolicy and Performance•Regional Improvement Regional Improvement Partnerships NetworkPartnerships Network•Risk ManagementRisk Management•Rural ExcellenceRural Excellence•IDeA Web Reference GroupIDeA Web Reference Group•……and about 170 other ones!and about 170 other ones!
•Changing the view of the world, GI CoP•Facilitator’s CoPFacilitator’s CoP•CoP for InnovationCoP for Innovation•Cornish Language Written FormCornish Language Written Form•Rural MentoringRural Mentoring•Corporate, Transactional and Corporate, Transactional and Shared ServicesShared Services•Customer Services CoPCustomer Services CoP•EMIE at NFER Information Service EMIE at NFER Information Service DevelopmentDevelopment•Social Media and Online Social Media and Online CollaborationCollaboration•Staffordshire Plus Improvement Staffordshire Plus Improvement PartnershipPartnership
Types of CoP (on IDeA platform)
Types of CoP (on IDeA platform)
Facilitator’s CoPFacilitator’s CoP
IDeA Managed and IDeA Managed and Facilitated networksFacilitated networks
Self-organising networksSelf-organising networks
CoP CharacteristicsCoP Characteristics
CharacteristiCharacteristicc
IDeA-Managed IDeA-Managed networknetwork
Self-organising Self-organising networknetwork
Type of knowledge
Product/service oriented
Process or learning oriented
Purpose Innovation, improved products/services
Improved products/services and management practices
Facilitation Professionally facilitated
May or may not be facilitated
IPR Owned by IDeA (for the sector)
Shared by community
Professional expertise
Shared by agreement
No agreement
Metrics & ROI
Measured ROI Basic statistics
CoP Maturity (Dec07)CoP Maturity (Dec07)
20%20%60%
Time
PlanLev
el o
f en
erg
y an
d v
isib
ilit
y
Start-up
Nurture
Sustain/Renew
Close
Discover/imagine
Incubate/ deliver value
Focus/ expand
Ownership/ openness
Let go/ remember
Metrics – I&DeA CoP Platform
Metrics – I&DeA CoP Platform
Total Registered Users
0
1000
2000
3000
4000
5000
6000
Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07
MetricsMetrics
Don’t rely on metrics to claim your community is successful.
Use metrics to understand your community better.
Don’t rely on metrics to claim your community is successful.
Use metrics to understand your community better.
Some lessons learntSome lessons learnt
Tips for managing a successful CoP
Tips for managing a successful CoP
Form the community around a clearly defined and strategically important area of practice, technology and knowledge
Find key practitioners in a strategically relevant knowledge domain, with a good spread of expertise and experience
Inspire people to actively participate in CoP Support development of strong interpersonal
relationships within CoP Sensitise COP members for other communities and help
them to find connections to others Ensure the CoP has appropriate time and resources:
balance CoP and daily job Clear roles & responsibilities Balance longer term projects with quick wins
Form the community around a clearly defined and strategically important area of practice, technology and knowledge
Find key practitioners in a strategically relevant knowledge domain, with a good spread of expertise and experience
Inspire people to actively participate in CoP Support development of strong interpersonal
relationships within CoP Sensitise COP members for other communities and help
them to find connections to others Ensure the CoP has appropriate time and resources:
balance CoP and daily job Clear roles & responsibilities Balance longer term projects with quick wins
Went well/not went wellWent well/not went well
NOT GONE WELL Disconnected CoPs -
many CoPs being created that do similar things
Poor/little use of tagging Most self-organising
networks did not attend IDeA CoP training
Management can hamper or kill a community…..it cannot make it thrive!
NOT GONE WELL Disconnected CoPs -
many CoPs being created that do similar things
Poor/little use of tagging Most self-organising
networks did not attend IDeA CoP training
Management can hamper or kill a community…..it cannot make it thrive!
WENT WELLWENT WELL Evidence of greater Evidence of greater
collaboration across collaboration across councilscouncils
Evidence of more joined-Evidence of more joined-up thinking and new up thinking and new ways of workingways of working
Greater knowledge (and Greater knowledge (and use) of social media toolsuse) of social media tools
Continued and growing Continued and growing enthusiasm for enthusiasm for community collaborationcommunity collaboration
A QuoteA Quote
I'm now convinced that sharing knowledge, I'm now convinced that sharing knowledge, information and experience through CoPs is the information and experience through CoPs is the future of success in local government, and that social future of success in local government, and that social media tools such as those employed within the IDeA media tools such as those employed within the IDeA CoP platform are the glue that can stick cross-sector CoP platform are the glue that can stick cross-sector collaboration projects together collaboration projects together
Local Authority CoP facilitatorLocal Authority CoP facilitator
…but some will never get it!
…but some will never get it!
A final thought….A final thought….
Innovation becomes possible whenever and wherever the right combination of need and solution arises without being killed stone dead by process.
Euan Semple, September 2006.
Innovation becomes possible whenever and wherever the right combination of need and solution arises without being killed stone dead by process.
Euan Semple, September 2006.
Steve DaleSemantix (UK) [email protected]