CommunicEight - RTE Pakistan · 2015. 5. 12. · 1. Clue-givers may not use any taboo words,...
Transcript of CommunicEight - RTE Pakistan · 2015. 5. 12. · 1. Clue-givers may not use any taboo words,...
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CommunicEight 8 communication skills
to inspire hearts and minds
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ABOUT ME
By Urooj Mazhar Director, School of Leadership
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1. Participate
2. Contribute
3. Open your minds & Push your selves
4. Learn with fun and Respect
5. Cell phones on silent and in your bag
6. Be on time
Rules break:
• Public demand – sing, dance, treat!
Rules of the game
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Society
Policy Makers/Parents
Friends & Colleagues
What is the most important factor in our rela>onship with the following?
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80% good communica>on is
effec>ve listening. Listen to these facts!
45% communica>on >me is spent
hearing 85%
any job is communica>on
90% problems stem
from bad communica>on
25% what is being said is understood
85% individuals rate themselves as
average or worse listeners
“I know that you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.”
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ONE-LINE DEFINITION OF EFFECTIVE COMMUNICATION
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Effective Communication
Responsibility=100% Responsibility=100%
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The
of Communication
• Verbal - what you say = % • Visual - what you show = % • Vocal - how you sound = %
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Rules 1. Clue-givers may not use any taboo words, including abbreviations and any part of the taboo word. 2. Clue-givers may not use sound effects or use gestures to indicate the clue word. 3. Clue-givers may pass on any card at any time, but the card is then placed in the discard pile. 4. When time is called, the final card does not go into the discard pile, but is instead removed from play.
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Lessons from Taboo
Accelerators Brakes
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Winning ideas
• What’s in it for me.
• What does he/she want?
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Take the test!
• Teacher • Sibling • Partner • Mother • Father • Friend
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MAKE A CALL What did you feel?
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Listening the Chinese way “I’m glad I understand that while language is a gi<, listening is a responsibility.” ~Nikki Giovanni The Chinese character for the verb ‘to listen’ contains many elements of the listening process. The leU side of the character represents the ear for hearing. Below the ear is the character that represents a king. A good king treats the other person as someone important and special to them. The right side of the character on the top: the eyes represent the ability “to see” beyond what is being said. The Undivided a?en@on and heart represents the listener being open to the emo>ons and feelings that are expressed by the speaker, along with the informa>on. This is exactly what the listener should give to the speaker.
Listening is more than hearing.
It’s not biological; it’s a conscious choice. It is ac>ve, not passive.
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Draw-a-thon!
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16
Seek first to Understand
If you really want to be understood!
EMPATHY
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If you want to communicate well • Keep • It • Simple • Short • Clear • Honest • Empathetic • Accurate • Powerful