Communications

Two Types of Communication

• Interpersonal Communication – involves two or more people in some king of person-to-person exchange

• Mass Communication – involves communicating to huge audiences usually through mass media such as magazines, radio, television or newspaper.

Verbal Communication Skills –

• Tone

• Volume

• Word Choice

• Speed

Six C’s of Effective CommunicationClear: Ensure that the information is

presented clearly

Concise: Be concise, do not lose the message by being long winded

Correct: Be accurate, avoid giving misleading information

Complete: Give all the information and not just part of it

Courteous: Be polite and non-threatening, avoid conflict

Constructive: Be positive, avoid being critical and negative

Non-verbal Communication Skills

Communication other than the spoken language including distance, eye contact, facial expressions, voice, posture, gestures.

• Distance – Space between your

body and another person.

• Eye Contact – Negative Non-Verbal

Communication: Looking down, up in the air or away says you lack confidence or interest.

– Maintaining eye contact shows sincerity and confidence

Non-Verbal Communication

• Facial Expressions–Negative: Frown,

Raised Eyebrows, Yawn

• Gestures:– Positive: Open,

natural and smooth–Negative: Closed,

rigid, folding arms

Steps to Successful Public Speaking

• STEP #1. Reduce Stress– Anxiety is a good thing– Focus on the message, not on

being nervous– Visualize your success– Know your subject– Practice– Breathe– Involve your audience– Make eye contact with

someone who has a pleasant face

Steps to Successful Public Speaking

STEP #2. Audience Analysis– Who – who is your audience– Purpose – What is the purpose of the speck?– What important to the group?– Why me?– Age – When– Where – Room set-up– Agenda

Writing the Speech

• 1. Define your purpose & goals – what do I hope to accomplish?– I want the audience to understand the …..

• 2. Brainstorm Ideas– Select a topic– Make a list of as many relevant topics as possible, narrow it down– Example – cowboys, guns, horses, pay, cattle drives, spending habits

• 3. Organize main points – make only one to four main points

a. Provide information that supports the main idea • 4. Expand on main points

Writing the Speech

5. Create an opening• Ask a question – “Did you know that one out of every five…”

• State a fact or statistic – “66% of all dogs spend their time…”• Use a quote that is related and proper to the audience or occasion• Make a challenge statement – “you too can be a millionaire by…”• State a news fact – seek current news related to your topic/audience• Tell an appropriate joke. Be very careful!!! Avoid sex, racial, religious or

political humor. 6. Optional – Get the audience involved!

• Use a game

• Raising hand to questions• Answering questions• Standing up

Writing the Speech

• 7. Create a conclusion – Find a way to wrap up your speech

• Restate a few facts• Make a final point• Challenging statement• Tell a joke to drive the speech home