Communications Continuity Planning
description
Transcript of Communications Continuity Planning
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October 10-13, 2006• San Diego Convention Center, San Diego California
Communications Continuity Planning
Maintaining communications in the event of a disruption of normal operating environments
Todd LandrySenior Vice PresidentSphere [email protected]
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October 10-13, 2006• San Diego Convention Center, San Diego California
First of all, the key Word is Planning
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October 10-13, 2006• San Diego Convention Center, San Diego California
Who Needs to Think about This?
• Early Responders, naturally.
• However, Communications Continuity should be a key part of enterprise operational plans.
Here are ways to think about your planning…
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October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaCommunications Continuity ReadinessMeasuring your Readiness Level
• Level 5 – Redundant Deployable Offsite Communications – Within the Hour Response– Inventoried/Online Deployable Communications System– Multiple pre-arranged media for terrestrial network connectivity– Preconfigured deployment scenarios & configurations– Actively replicated offsite database on active deployable system
• Level 4 – Redundant Offsite Communications – Within the Day Response– Access to Deployable Communications System– Alternate medium for terrestrial network connectivity– Preconfigured scenarios & deployable database configurations
• Level 3 – Alternate Communications – Next Day Response– Shared continuity facilities – Home office/leased office– Call re-routing plans aligned with key employee identification– Hosted / Second facility call handling servers actively handle failover
• Level 2 – Facility/System Failover – Immediate/Transparent Operation– Distributed communications databases, with automatic failover methods (no central fail points)– Automatic route handling with multiple options among facilities & to external networks– Redundant systems (servers), with distribution of servers– Alternate power for main systems and communication devices
• Level 1 – Basic Situational Response & Resiliency – Minimum Requirements– E911 Configurations Registered with PSAP– Priority personnel set for guaranteed access to communications ports– Call override options to guarantee emergency barge-in on calls– System vulnerability certifications (Certain Government standards provide)
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October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaPlanning for Business DisruptionSystems should do most of the Work
EnterpriseIP
Network
EnterpriseIP
Network
EnterpriseIP
Network
WideArea
Network
OfficeLocation
OfficeLocation
OfficeLocation
EnterpriseIP
Network
OfficeLocation
OfficeLocation
OfficeLocation
P
P
P
P
P P
P
P
PP
P
P
P
P
P = PSTN
PSTN Connectivity Disruption
P
Wide-areaLink Disruption
PBX Server Disruption
Complete Facility Disruption
Help!
EmployeeHealthDisruptionLevel 1
Level 2
Level 2
Level 2
Level 3,4 or 5
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October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaAlternate Communication – Level 3Leveraging other Facilities
EnterpriseIP
Network
EnterpriseIP
Network
WideArea
Network
OfficeLocation
OfficeLocation
OfficeLocation
EnterpriseIP
Network
OfficeLocation
OfficeLocation
OfficeLocation
P
P
P
P
P P
P
P
EnterpriseIP
Network
PP
P
P
P
P
Complete Facility Disruption
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October 10-13, 2006• San Diego Convention Center, San Diego California
Deployable CommunicationsActively Replicated Database
EnterpriseIP
Network
EnterpriseIP
Network
WideArea
Network
OfficeLocation
OfficeLocation
OfficeLocation
EnterpriseIP
Network
OfficeLocation
OfficeLocation
OfficeLocation
P
P
P
P
P P
P
P
EnterpriseIP
Network
PP
P
P
P
P
Emergency InteroperableDeployable Systems
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October 10-13, 2006• San Diego Convention Center, San Diego California
Deployable CommunicationsActively Replicated Database
EnterpriseIP
Network
EnterpriseIP
Network
WideArea
Network
OfficeLocation
OfficeLocation
OfficeLocation
EnterpriseIP
Network
OfficeLocation
OfficeLocation
OfficeLocation
P
P
P
P
P P
P
P
EnterpriseIP
Network
PP
P
P
P
P
Emergency InteroperableDeployable Systems
Complete Facility Disruption
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October 10-13, 2006• San Diego Convention Center, San Diego California
Deployable CommunicationsMultiple Connectivity Options
WAN
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October 10-13, 2006• San Diego Convention Center, San Diego California
“Let’s be safe out there.”
Sgt. Phil Esterhaus (Michael Conrad)Hill Street Blues
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October 10-13, 2006• San Diego Convention Center, San Diego California
Welcome to PacStarPacStar™™ and its and its contributions to emergency interoperable contributions to emergency interoperable communicationscommunications
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October 10-13, 2006• San Diego Convention Center, San Diego California
Jake SchmidtJake SchmidtVP Business DevelopmentVP Business Development
PacStarPacStar
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October 10-13, 2006• San Diego Convention Center, San Diego California
PacStarPacStar™™:: Response to unique Response to unique Central Ohio Area emergency needsCentral Ohio Area emergency needs
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October 10-13, 2006• San Diego Convention Center, San Diego California
Case Study: F4 Tornado Case Study: F4 Tornado Situation: On Friday, Sep. 15, 2006 at 4:25 p.m. Eastern Daylight Time, an F4 tornado rips a 1/2 mile wide path through most of central OH.
Electrical power, telephone lines, cell and microwave towers, and major transportation pathways are disrupted. Satellite dishes are also down.
All existing communications systems have fallen silent.
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October 10-13, 2006• San Diego Convention Center, San Diego California
Case Study: F4 TornadoCase Study: F4 Tornado
Situation: All communications systems are down… What’s next?
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October 10-13, 2006• San Diego Convention Center, San Diego California
Local Government Prepared?Disaster Response Scenario
Police LMR
Field Command Post
Incident Site
Franklin County EOC, Columbus
Internet
PSTN
Cell Phone
VoIP/Analog Phone
Internet Data
Cellphone users at EOC to coordinate directly with Incident Sites on Police
and Fire LMRs
Incident Site
Incident Site
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October 10-13, 2006• San Diego Convention Center, San Diego California
PacStarPacStar™™ 5500: Fully Certified and 5500: Fully Certified and TestedTested
Tested in DICE Exercise for DISA/JITC System Certification February / March ’06
Accelerated JITC certification via TISP Program Tested in JUICE ’05 (Joint User Interoperability
Communications Exercise) supporting CECOM EA-TJTN and CERDEC MIL-STD-810F tested for heat, shock, and vibration
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October 10-13, 2006• San Diego Convention Center, San Diego California
PacStarPacStar™™ 5500: Rapid Deployment 5500: Rapid Deployment In UnderIn Under An HourAn Hour
The red button enables rapid 8 minute set-up
Integrated IQ-Core™ Software facilitates interoperability
Create thumb-driven configurations Quickly add additional users Minimal training and IT staff required Clear, simple manuals and wizards Redundancy for continuity of operations Promptly deploys in infrastructure-starved
environments
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October 10-13, 2006• San Diego Convention Center, San Diego California
PacStarPacStar™™ 5500: Compact and Portable5500: Compact and Portable Total weight <300 lbs 2-person lift Easily fits into typical SUVs
and mini-vans Transportable via commercial
freight with no restrictions
Quickly deploy in infrastructure-starved environments to support:
Command and control Training/exercises Logistics deployment Continuity of Operations
Requirements Any other needs requiring team
communications and data
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October 10-13, 2006• San Diego Convention Center, San Diego California
PacStarPacStar™™ 5500: 5500: Ruggedized Construction
• MIL-STD 810F– Operating shock
and transport rated
• Approaches– Internal reinforced
chassis– Supply chain
modifications– Internal mounting
reinforcement– Cable
reinforcement
• Version 3.0 structure under development
• Patent pending
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October 10-13, 2006• San Diego Convention Center, San Diego CaliforniaPacStar™ emergency interoperable communications solution:
• Key Benefits:– A total solution enabling communications in– infrastructure starved environments– Proven in the “battlefield”– Certified to military standards– Deploys within an hour – Compact & Portable– Integrated Management Software provides:
• Ease of use• Quick Configurations• Simplification of complex and difficult tasks• Reduces need for expertise, support and training
– Unparallel ruggedized construction