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Communications Continuity Pandemic Flu Preparation for the Enterprise

May 1st, 2009

Jim CashelForum One Communicationscashel@ForumOne.com / 703 652 4374

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Communications Continuity

“Enhance communications and information technology infrastructures as needed to support employee telecommuting and remote customer access”

-- checklist item #23

PandemicFlu.gov

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Key Challenges

• A full strategy will involve a mosaic of collaborative technologies (possibly 10 - 20 separate technologies)

• Communications continuity will only work if based on technologies that are in use, not technologies introduced during a pandemic.

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Communications Challenges

• Public Communications• Internal Communications• Meetings• Project Work• Internal Policy

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Public Communications

• Home Page Announcements• Home Page Blog• Third Party Blog

We use (for example)

Drupal

WordPress

TypePad

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Internal Communications

• Intranet Announcements• Work Space Announcements

Custom Intranet

ProjectSpaces.com

Del.icio.us

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Meetings

• Phone Conferencing• Web Conferencing

ConferenceCall.com

ReadyTalk

WebEx

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Project Work

• Intranet Services• Workspaces

Custom Intranet

ProjectSpaces

Google Groups

LinkedIn Groups

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Internal Policies

• Wiki• Workspaces

MediaWiki

SocialText

ProjectSpaces.com

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Required Platforms

• Web Site CMS• Intranet• Meeting Platforms• Blogs• Wikis• Workspaces

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Platforms

• Blogs: Corporate Blog (or any topic)• Wikis: Guidelines Documents,

Conferences• Workspaces: Any workgroup (such as

Pandemic Flu planning group)

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Tactics for Introducing Technologies

• Pilots• Use Selected Staff• Invite Periodic Postings

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Expecting the Unexpected

• The newest web applications are the most powerful (by far)

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Katrina: Wikipedia

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Katrina: Google Maps + User Overlays

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Katrina: Peoplefinder

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Peoplefinder: Results

• 10pm Sunday: Database goes up• 4am Monday: 7,000 records• 8am Monday: 12,0000 records• 9pm Monday: 50,000 records• Total: 640,000+ records

Presented by

Key Challenges

• A full strategy will involve a mosaic of collaborative technologies (possibly 10 - 20 separate technologies)

• Communications continuity will only work if based on technologies that are in use, not technologies introduced during a pandemic.

Presented by

Communications Continuity Pandemic Flu Preparation for the Enterprise

May 1st, 2009

Jim CashelForum One Communicationscashel@ForumOne.com / 703 652 4374